Integrated medical

May 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] indicated that she attempted to purchase the iPhone 5S for $online with a $discount if payments are made against the account However, every time she attempted to make the purchase, she received an error message She further indicated that she contacted her financial institution to confirm her credit card was not the problem and was informed it was not After multiple failed attempts to complete the purchase she contacted VMU Customer Care and purchased the device Ms [redacted] requested that VMU to honor the online promotional price Our records reflect that Ms [redacted] contacted VMU Customer Care to inquire about the issues she was having with purchasing the device online Our records further reflect that she was offered to purchase the device with representative and a case was created to address the $account credit; however, the credit request was denied as the device needed to be purchased onlineDuring our conversation with Ms [redacted] on May 4, 2016, we provided the information detailed above As a result of the issues she experienced, we offered to apply a $credit to her VMU accountWe are happy to inform you that she accepted the offer and verified her satisfaction with our resolution to her concerns We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Veronica B Executive Service Analyst

---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Sat, Mar 11, at 10:AMSubject: complaint of Virgin MobileTo: Revdex.com < [redacted] >Dear Revdex.com, problem was resolved to my satisfactionThank You so much Revdex.com.....againRegards, [redacted]

January 6, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] Dear Ms***: Thank you for forwarding the above-referenced inquiry of Mr*** [redacted] to the Sprint Executive & Regulatory Services departmentWe appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attentionIn his inquiry, Mr [redacted] indicated that after a failed Ttransaction he contacted VMU customer care and learned that his account had been closed and the paid balance was swept from the accountHe requested a refund of the paid balance reflected at the time his account was closed During our discussion with Mr [redacted] on January 6, 2016, we advised that he was subscribed to a sales expired Pay-As-Yplan, which required that he add at least $to his account every days to retain active serviceOur records reflect that a Trequirement was missed on October 28, Because no payment was made by December 28, 2015, and it had been days since his last successful payment, his account was closed and that paid balance removed from the account in accordance with our Terms and ConditionsDue to any possible misunderstanding that may have occurred, we agreed to resume his services and apply a credit to his account for $to restore his lost balanceIn addition, we extended the next payment requirement to January 5, 2017, to allow him time to use the paid balance before the next payment requirementMr [redacted] verified that the matter has been fully resolved to his satisfaction We regret any inconvenience this matter may have caused Mr [redacted] If you have any further questions or concerns regarding this matter, you or he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Tekiesha H Executive Services Analyst

June 3, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Assurance Wireless product We appreciate your assistance in bringing our customers’ concerns to our attentionIn the information provided, Ms [redacted] indicated that her services were interrupted based on Assurance Wireless advising her that she did not return her defective unit She explained having mailed her defective device back to Assurance Wireless which was confirmed delivered on April 2, 2016, and as a result she was sent a text message from Assurance Wireless on April 4, 2016, that confirmed delivery of the device She further stated that despite the text notification she received, her services remain interrupted She expressed her concerns with the handling of her account with in our Sprint Executive & Regulatory Services department and as a result, she requested for her account to be restored and credited minutes for twelve consecutive months starting as of May On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] During our conversation with Ms [redacted] on May 13, 2016, we confirmed that her account has been updated to reflect that the equipment was returned back to our Assurance Wireless warehouse In addition, we found no restrictions on her account or service issues that would prevent her from using her services Furthermore, after troubleshooting her device it was deemed that her device needed to be replaced and as a result, we offered to replace her current phone with an LG Aspire or an Alcatel Speakeasy; however, she declined While reviewing her account we determined that she was no longer eligible for the Lifeline discount due to failure to return the USAC Worksheet As a resolution, in order to reconsider her for the Assurance Wireless program, we mailed a new Assurance Wireless application and a USAC Worksheet that she agreed to complete and return to our office by no later than May 17, We attempted to contact Ms [redacted] via e-mail on May 18, 20, and 23, 2016; however, we not received a folle-mail or a callback from her and we have yet to receive the requested documents in order expedite and reconsider her for the Assurance Wireless program We invite her contact us back if she has any remaining concernsIf Ms [redacted] has questions regarding this concern, she can contact me directly by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday 10:a.mto 6:p.m., Central TimeSincerely, Donnetha C.Executive Services Analyst

August 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the length of time taken for us to provide a refund for a $Tcard she purchased from one of our third-party retailers but was unable to activate on her account Ms [redacted] described unfavorable customer experiences during her attempts to address that matter and requested that we provide her refund promptly We regret the circumstances that led to Ms***’s inability to activate her VMU services and use her referenced Tcard, as well as any delay in processing her requested refund During our August 11, 2017, conversation with Ms***s, we informed her that her previous refund request was escalated to our Consumer Finance team by representatives of our Customer Care department on multiple occasions but that her refund could not be processed because of incorrect or incomplete information included on that request In order to expedite her request, we confirmed her information and updated her contact number We then forwarded that information to our Consumer Finance department for additional review We are pleased to confirm that Ms***’s refund was approved and processed and that her $check was sent to her address of record During our follconversation with Ms [redacted] on August 24, 2017, we discussed the explained the details noted above She confirmed that she received her refund check and indicated her satisfaction with our actions We appreciate Ms***'s taking time to provide details of her experience with our VMU Customer Care and third-party representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms*** If we can be of further assistance regarding this concern, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

January 26, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) productWe appreciate your assistance in bringing our customer’s concerns to our attentionIn his complaint, Mr [redacted] expressed his dissatisfaction during his attempt to obtain a refund for services purchased, citing he purchased the services with the wrong companyAs such, Mr [redacted] is requesting a refund We attempted to contact Mr [redacted] multiple times at (xxx) xxx-***, (xxx) xxx- [redacted] and via e-mailAlthough we have not been able to speak with him regarding this complaint brought forth, Mr [redacted] e-mailed us January 21, 2016, confirming a refund was issued and his issue has been resolved On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any additional questions, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday and Friday from 7:a.mto 5:p.m., Central Time Sincerely, La Taushia L La Taushia L Executive Services Analyst

September 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] - Rebuttal, [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry of Mr [redacted] to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attention and regret the circumstances that led him to contact your office once more In his response, Mr [redacted] indicated that he was charged on August 20, We spoke with Mr [redacted] on August 31, 2016, and he explained that he was still charged; however he disputed it again with his bank In this case, we verified that Mr [redacted] ’s account has been fully closed and he should not receive any further charges moving forward In addition, we removed his credit card from all accounts he had with us on file After verifying that his account has been closed and his credit card information removed, we agreed to schedule a call back on September 20, 2016, to verify that his payments have stopped We believe his issue is to be resolved with the additional steps we have taken to remove his credit card from his cancelled account We regret any inconvenience these matters may have caused Mr [redacted] If he has any further questions or concerns regarding these matters he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] HExecutive Services Analyst

June 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Virgin Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she made a payment in the amount of $to her VMU account in order to have access to unlimited minutes for her billing period; however, she has not been able to make and receive calls since the payment was remitted to her account She further stated that she requested a refund for the payment that she made, and a supervisor assured her that the monies would be refundedShe advised that she then received a voicemail from VMU informing her that the refund was denied due to her using over text messages and voice minutes Ms [redacted] requested a refund in the amount of $because she stated that the text messages that she used had no bearing on the fact that she paid for unlimited minutes and she was unable to use them Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We have not had the opportunity to obtain permission from Ms [redacted] to discuss this matter with her or authenticate her ability to access account information with regard to this inquiry As a result, we cannot provide private information, or make any changes to the account We regret any misunderstanding that may have occurred regarding the referenced service concerns In order to ensure proper resolution, we must speak with Ms [redacted] directly We attempted to contact Ms [redacted] at the phone number ending with to discuss this matter in detail on June 13, and June 15, 2016; however, we were unable to reach her However, we received e-mail correspondence from Ms [redacted] on June 13, 2016, stating that she resolved her refund concerns with her financial institution As such, we believe this matter has been addressed On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] If she has questions regarding this issue she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

January 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Virgin Mobile Custom Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile Customs (VMC) productIn her complaint, Ms [redacted] indicated that she made her monthly service payment on December 8, 2016; however, she received a notification on December 14, 2016, that her account has been suspended for non-payment She contacted our Customer Care department in an effort to resolve her concerns, and she was notified that her services have been ported to another wireless provider In addition, she stated that she paid an additional $to ensure her payment was posted As such, Ms [redacted] requested that we refund her $for the service payments she has made as she is still without service Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We have not had the opportunity to obtain permission from Ms [redacted] to discuss this matter with her or authenticate her ability to access account information with regard to this inquiry As a result, we cannot provide private information, or make any changes to the account We attempted to contact Ms [redacted] on December and 22, 2016, at phone number ending in ***, and via e-mail to discuss this matter in detail In addition, we also sent her a letter via the U.SPostal Service asking her to contact us directly on December 22, We received a call from April [redacted] on December 22, 2016; however, she was unable to authenticate the account, and she advised us that she will follwith us when she receives the account PIN We attempted to follwith Ms [redacted] on January 10, 2017, but we were unable to establish contact On behalf of Sprint, I regret any inconvenience Ms [redacted] may have experienced as result of this matter If she has any additional questions regarding this issue, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from 10:a.mto 6:p.mCentral Time Sincerely, Christopher HExecutive Services Analyst

June 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] - [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that her device began malfunctioning shortly after she purchased the device, citing that she does not receive most of her text messages and voice callsShe further stated that she was sent a replacement device by our Customer Care representatives; however, she had to return the device within two days of receiving it because the screen went black She contacted the manufacturer regarding a replacement device, but they informed her that the model device has been discontinued and they are unwilling to send her an upgraded device As a result, she requested assistance with receiving a replacement device As outlined in our warranty guidelines, malfunctioning devices are replaced with the same device model within the one-year warranty period Our warranty guidelines also outlines that customers also have the option of sending the device to the manufacturer to be repaired During our June 13, 2016, conversation with Ms [redacted] , she stated that she purchased a two-year extended warranty for her device; however, the warranty does not start until the manufacturer’s warranty period ends She further stated that the extended warranty provides her with the option of receiving a check to offset the cost of her malfunctioning device so that she can purchase the device of her choice As such, we provided Ms [redacted] with an option to be sent a different model device to use until her manufacturers warranty ends Unfortunately, Ms [redacted] declined our offer and stated that she will continue to use her current phone until her extended warranty period begins, and at that time she will purchase a new device As such, we believe this matter has been fully addressed On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] If she has questions regarding this issue she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Virgin Mobile has a business practice of requiring pre-payment for cell phone service, but they believe it is all right not to provide services for three days at a time in the middle of the pre-paid month I find this totally unacceptable I was forced to drop them because they failed to provide needed services, yet they refuse to willingly provide a refund Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I appreciate ms youngs helpHowever I suffered severely because of what was a defect in virgin mobiles batteryThe first was acknowledged and replacement sentSuddenly it wentninto supercharge mode andbthen surged and broke my foneI bcould not copy files because it did not attach to networkIn order not to have service suspended while my uncle was in hospital and needed to text me I had to rush tobplace w secure wi fi to copy files once I found a program and instructions on yputube on copying and erasing filesThis follows a long hx of contradictory service info frpk reps and esp the refusal of virgin mobile to acknowledge wrongdoing in refusing me the data free streaming music my plan allowed even after a requested snapshot of my accf from their website was providedFinally they changed my plan on their own to refuse the international minutes I hadnt used yet and allow the data free streamingSo I ended up suffering becuz of defective vm equipment and had to pay for data paks and suffer thru such slow throttled speeds internet not usableI have a breathong disability that makes this issue a safety concernI am gladd the Revdex.com did help me get someone to address one concern and to respect my disability but the expense and sufferong of what inwent thri and the anility of cell companies to supply defective equipment and ignore my plan statement despite a snapshot provided to u and them is upsettingRather than going thru past months of what I am owed from the data counted from streaming andbthe data paks and the warranty for fone broken becuz of their equipment a compomise would be their restoring my plan before they changednit without my knowledge to get back the international minutes and to grant me a free month of serviceAnd to be asked by Revdex.com to check their standards pf manufactureI also want to be sure I will not be penalized by them for airing my concerns I am rejecting this response because: it does not address the defective manufacture of vm battery that caused this problemIt does not address the deliberate refusal to acknowledge error on their part when they charged data for music streaming despite us sending a snapshot of my plan allowing thisIt does not address many attempts to get me to change my plan and does not address their unilateral change of my plan to allpw tje streaming data free and remove the free international.minutesit does not address the cost of thebdata paks incurred becuz of their ignoring my plan perks as well as the safety concerns of not being able to access internet and email to someone w a breathing disorderSo as a gwsture of public relations I would appreciate a free one month service to compensate me for the money I spent and make me feel better about the sufferingThank you Regards, Faye Teichman

March 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] [redacted] Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our [redacted] productWe appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] described her unfavorable customer service experience during her recent attempts to obtain a refund for the Tcard she purchased, stating there is no [redacted] service in Rake, IAShe requested that we refund the $for services she paid for but could not use We regret any frustration Ms [redacted] experienced as a result of this coverage concern We have determined that Ms***’s physical address does lie in an area that may not have adequate coverageOn March 1, 2017, during our initial conversation with [redacted] ***, Ms***’s sister, we informed her that, after she sends us proof of purchase, we will forward her receipt to our finance teams for review We are pleased to inform you that due to no usage of services, a refund check in the amount of $was issuedDuring our March 7, 2017, follconversation with Ms***, she was pleased with the resolution provided and informed us she will contact us back to confirm the check has been received On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as result of these matters If she has any additional questions regarding these issues, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.mCentral Time Sincerely, La Taushia LExecutive Services Analyst

March 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Mr [redacted] regarding our Assurance Wireless productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn his inquiry, Mr [redacted] indicated his device was lost or stolen and has not been able to have his device replaced due to Assurance Wireless not being able to validate his address Although we were previously unable to validate the physical address provided by Mr [redacted] and had to make an exception, the United States Postal Service (USPS) has updated their records, and the address in question can now be validatedAs such, we submitted an order and a replacement device was sent to Mr [redacted] at the address providedWe are happy to inform you that Mr [redacted] received and activated the device on March 22, 2016, and usage has been confirmed We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Veronica B Executive Services Analyst

April 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services departmentWe appreciate your assistance in bringing our customers’ Virgin Mobile USA (VMU) concerns to our attentionIn her inquiry, Ms [redacted] indicated that she purchased a VMU Tcard for her son in November that was expired when she attempted to redeem it toward her son’s VMU account in AprilShe further advised that she has been unable to secure a replacement card or have the funds added to her son’s account After researching this matter using the TPIN provided by Ms [redacted] we determined that PIN [redacted] was redeemed toward her son’s account on November 26, As such, while we regret any misunderstanding that may have occurred regarding this matter, no VMU error could be identifiedDuring our discussion with Ms [redacted] on April 8, 2016, she expressed her understanding of the information provided and verified that the matter is resolved We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Tekiesha H Executive Services Analyst

February 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) product In his complaint, Mr [redacted] indicated he has met the requirements to unlock his device to use with a different service provider; however, when he contacted our Customer Care department, they were unable to unlock the device As such, Mr [redacted] requested we unlock the device We regret any inconvenience Mr [redacted] may have experienced as a result of his multiple contacts with no resolution for unlocking his device During our February 7, 2017, discussion with Mr [redacted] , we advised that his device had been unlocked successfully for domestic use Furthermore, we followed up with MrNelson on February 16, 2017, and confirmed that he was able to use his device with another carrier MrNelson expressed his satisfaction to our resolution On behalf of Sprint, I regret any inconvenience Mr [redacted] may have experienced as result of this matter If he has any additional questions regarding this issue, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday from 10:a.mto 6:p.mCentral Time Sincerely, [redacted] Executive Services Analyst Tell us why here

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] indicated that he received a replacement device but has not been able to activate He is requesting to be called by a member of management to activate the device Our records reflect that Mr [redacted] ’ VMU account was activated on March 1, 2016, with the LG Tribute Our records further reflect that on July 13, 2016, Mr [redacted] contacted VMU Customer Care to report issues with the battery on his device At this point, an order for a Kyocera Hydro Reach was submitted which was received and activated on July 14, During our conversation with Mr [redacted] on August 2, 2016, we provided the information detailed aboveMr [redacted] confirmed that after he reset the Kyocera Hydro Reach his device is now working As a goodwill gesture, we applied a one-time credit of $to offset one month of service in addition to the $credit balance We are happy to inform that Mr [redacted] agreed and confirmed satisfaction with our resolution We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Veronica BSprint Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Here what he said to meDue to our being notified by the Revdex.com that you remain dissatisfied with our previous response, we are required to contact you again If there aren’t any new issues/concerns that you have at this time, I will inform the Revdex.com that although you disagree with the information we provided during our previous conversation this issue is closed.Mondrell G.Executive Services Analyst Is he also works at Revdex.com? he just care about closed this case and he keeps saying this is solvedwho the hell is he so he can says this case is solved and closed? This complain will not solve anytimewill satay here in recored so people can see how sprint and virgin steal USA people's information steal moneyThey always willing to try give a shot steal people money hack people's accountbecause if didn't work out well they always can say SORRY and that's all Regards, [redacted] ***

October 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her concern with VMU’s failure to change her service plan, citing that although she changed her plan from $to $a month the update was not registered in our system Ms [redacted] further stated that she has not been able to reach a VMU Customer Care representative in order to address her plan change concerns As such, she requested that VMU change her service plan Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We have not had the opportunity to obtain permission from Ms [redacted] to discuss this matter with her or authenticate her ability to access account information with regard to this inquiry As a result, we cannot provide private information, or make any changes to the account We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s plan change concerns In order to ensure proper resolution, we must speak with her directly We attempted to contact Ms [redacted] at phone number ending with [redacted] to discuss this matter in detail on September 28, and 29, 2016; however, we were unable to reach her In addition, we also sent her a letter via the U.SPostal Service on October 10, 2016, asking her to contact us directly In order to address Ms [redacted] ’s concerns, we will need to speak with her in order to obtain additional information We welcome Ms [redacted] to contact us at her earliest opportunity if further assistance is needed In addition, we were unable to locate any record of Ms [redacted] requesting to change her service plan On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] If she has questions regarding this issue she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] explained that she recently purchased a new phone that required her service plan to be updated to a $per month offering However, at her request she was placed on a $unlimited service plan that provided her with MB of data She disputed the 500MB of data allotted in the service plan and was placed on a new unlimited service plan for $that includes 1GB of data as of April 1, After her account was updated to the new service plan her data services stopped functioning, and she was advised by a manager in our Customer Care department that in order for her data services to function, her account needed to be placed back on to the $unlimited plan that provides her with MB, and is compatible with her device She requested to have the data allotment in her plan to be updated from 500MB to 1GB for the price of $per month as it was previously agreed During our conversation with Ms [redacted] on April 14, 2017, we confirmed that although our Customer Care representatives made the attempt to honor the $unlimited service plan that provides 1GB of high speed data, it was incompatible with her device As our best and final offer, and because we do not have a price plan for $per month with a GB data allotment, we offered to apply a credit in the amount of $to offset one month of service charges Ms [redacted] accepted our offer, and was also invited to review our currently offered service price plans online at www.virginmobileusa.com We are pleased to inform you that this matter has been fully addressed We regret any inconvenience this matter may have caused Ms*** If she has any questions regarding this matter, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Marco M Executive Service Analyst