Integrated medical

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I just ended up sending the phone back that they sent to me because it still wasn't comparable to my SI'm done with Virgin Mobile Regards, [redacted]

June 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding our Virgin Mobile USA (VMU) product In the information provided, Mr [redacted] expressed his concerns related to the Samsung Galaxy JPerx device he received as a warranty replacement for his defective Samsung Galaxy Jdevice Mr [redacted] indicated that he did not feel the replacement device he was provided was a comparable replacement to his initial deviceHe requested that VMU swap the Samsung Galaxy JPerx device out for an LG Stylo device We regret any delay Mr [redacted] may have experienced while attempting to obtain a suitable warranty replacement for his Samsung Galaxy Jdevice During our May 25, 2017, conversation with Mr [redacted] we informed him that we regret that he is dissatisfied with his Samsung Galaxy JPerx device he received as a replacement on May 17, Unfortunately, the model device he initially replaced was not available, and as a result a comparable model replacement was sent in accordance with our policy In an effort to resolve this matter we agreed to replace the Samsung Galaxy JPerx device with an LG Stylo per his request During our subsequent conversation with Mr [redacted] on May 31, 2017, he confirmed that he has received his new device and that all of his concerns have been resolved to his satisfaction On behalf of Sprint, I apologize for any inconvenience these matters may have caused Mr [redacted] If he has further concerns regarding these matters he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell GExecutive Services Analyst

February 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the recent loss of her accrued account balance She advised that she was informed her telephone number and account balance were lost due to non-use of her services She requested that VMU provide her with a refund of $for the balance that was removed from her account We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s account; however, we are unable to identify any error on the part of VMU Per the VMU Terms and Conditions any paid balance remaining on an account when it is closed is forfeited and is non-refundable Unfortunately, our attempts to contact Ms [redacted] on January and 31, 2017, at the telephone number and e-mail address provided in her inquiry were unsuccessful In addition, a letter was sent on February 3, 2017, via the United States Postal Service (USPS) to the address provided in her inquiry inviting her to contact us for assistance We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Veronica B Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thanks to Miss Shannon p for her patience and help to solve my problem, she was very friendly and thanks to Revdex.com for being the intermediary, I accept the resolution with pleasure, thank you

January 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’ complaint, he stated that he attempted to activate a new device that he purchased via the VMU website; however, he was unable to complete the activation because he was unable to enter a payment in order to have a phone number assigned As such, he stated that he expects a refund for the device We regret any misunderstanding that may have occurred regarding Mr [redacted] ’ device purchase concerns In order to ensure proper resolution, we must speak with him directly We attempted to contact Mr [redacted] at phone numbers ending with [redacted] and [redacted] to discuss this matter in detail on January 3, 2017; however, we were unable to reach him We also sent e-mails to him on January and 5, In addition, we sent Mr [redacted] a letter via the U.SPostal Service on January 9, 2017, asking him to contact us directly In order to address his concerns we will need to speak with him directly in order to obtain additional information such as the Electronic Serial Number (ESN) or order number for the device that he purchased We welcome him to contact us at his earliest opportunity if further assistance is needed On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has questions regarding this issue he may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] R [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] R [redacted] regarding our Virgin Mobile USA (VMU) product In the information provided, Mr [redacted] stated on April 14, 2017, he purchased an iPhone 32GB for the sale price of $ However, he never received the device and requested to have the device shipped to him as he is not willing to pay an additional $to place a new order as the phone is now $ Our records reflect that Mr [redacted] placed an order on April 14, 2017, in the amount of $ Our records further reflect that such order was inadvertently not processed; as such, a refund would have to be sent back to Mr***’s method of payment During our initial conversation with Mr [redacted] on June 8, 2017, we provided the information detailed above As such, Mr [redacted] agreed to continue to work with our office until this matter is fully resolved We are happy to inform that during our subsequent conversation with Mr [redacted] on June 9, 2017, we were able to provide a web code that would allow him to purchase the device in the amount of $plus any applicable taxes Additionally, we requested refund in the amount of $for the initial order During our final voice mail communication with Mr [redacted] on June 13, 2017, he confirmed he has received his refund and he was able to place a new order for the iPhone 32GB in the amount of $ Mr [redacted] has confirmed satisfaction with our resolution We apologize for any inconvenience this matter may have caused Mr*** If he has further concerns regarding this matter he can contact me by calling the Sprint Executive & Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central TimeSincerely, Veronica BExecutive Services Analyst

September 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – Mr [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding our Virgin Mobile USA (VMU) product In the information provided, Mr [redacted] stated that he cancelled his services with VMU months ago, but he is still receiving monthly charges to his credit card Mr [redacted] cited that he would like a refund for the full cost of the unauthorized charges in the amount of $ We regret any difficulty Mr [redacted] may have experienced while attempting to resolve his concerns related to the referenced unauthorized payment to his credit card Our records reflect that Mr [redacted] ’s credit card was charged an amount of $on May 17, June 17, and July 17, We confirmed that a refund for the total amount charged of $was processed back to Mr [redacted] ’s bank account We also took action to remove his credit card from our system to prevent any further unauthorized debits During our August 29, 2016, conversation with Mr [redacted] we provided the information outlined above Mr [redacted] confirmed that his payment refund had been received and all issues have been resolved to his satisfactionOn behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has further questions regarding this matter he may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central TimeSincerely, Mondrell GExecutive Services Analyst

January 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] requested clarification regarding VMU unlocking policies regarding a ZTE Awe device that was activated on a VMU account Ms [redacted] indicated that she would like the device in question unlockedUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally.) Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) VMU will unlock a device unlock under the following circumstances: The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlockedThe device has been active on the associated account for at least months with the account active during that timeWe confirmed that Ms [redacted] ’s ZTE Awe associated with phone number ending in [redacted] is eligible for unlocking, and she was provided with the MSL code on January 7, Ms [redacted] verified by e-mail on January 13, 2017, that the matter has been resolvedOn behalf of Sprint, I apologize for any inconvenience this matter may have caused If we can be of further assistance with this matter, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Kendra OExecutive Services Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s inquiry she stated that two automatic payments were billed to her credit card for her monthly service charge in March Ms [redacted] further stated that she disputed one of the charges with her financial institution, and as a result her service was immediately suspended by VMU because one of the two charges was only pending and did not post to the account, and the second charge was reversed Ms [redacted] agreed to make and additional payment to offset the payment that was reversed by her financial institution even though by this time her April automatic payment had already been processed Our representatives informed her that a refund request would be submitted for the additional payment; however, two additional payments were charged to her credit card and VMU failed to refund her for the payments As such, Ms [redacted] requested to have her service restored and to be refunded for the additional payments Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We have not had the opportunity to obtain permission from Ms [redacted] to discuss this matter with her or authenticate her ability to access account information with regard to this inquiry As a result, we cannot provide private information, or make any changes to the account We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s payment concerns In order to ensure proper resolution, we must speak with Ms [redacted] directly We attempted to contact Ms [redacted] at phone number ending with [redacted] to discuss this matter in detail on April 26, and 27, 2017; however, we were unable to reach her In addition, we also sent Ms [redacted] a letter via the U.SPostal Service on May 8, 2017, asking her to contact us directly We welcome Ms [redacted] to contact us at her earliest opportunity if further assistance is needed; however, our records reflect that her service was restored on April 20, On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] If she has questions regarding this issue she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

From: [redacted] ***< [redacted] >Date: Tue, Aug 22, at 11:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com Ms [redacted] from Sprint Executive Services Office,contacted me yesterday,we communicated via emailsMs [redacted] offered an option for resolution to my concernsI did accept Ms [redacted] offer of customer recovery she extendedThank you Revdex.com,for your assistance with this matterIn closing I also appreciate Ms [redacted] prompt attention to my customer service issues Thank you, [redacted] ***

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Assurance Wireless concerns to our attention In his inquiry, Mr [redacted] requested that his Lifeline service with Assurance Wireless be cancelled because he no longer qualifies for the benefit We spoke with Mr [redacted] on May 23, 2016, and verified that he was removed from the Lifeline program effective May 19, He expressed his understanding and advised that he has no additional questions or concerns We regret any inconvenience this matter may have caused Mr [redacted] If he has further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Chris HExecutive Services Analyst

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Assurance Wireless concerns to our attention In her inquiry, Ms [redacted] indicated that after being approved for Lifeline services with Assurance Wireless her benefit was removed and she was advised that she had applied twice for services She requested assistance with securing services with Assurance Wireless without further effort on her part, and for compensation for the inconvenience the matter has caused her We corresponded with Ms [redacted] regarding this matter via e-mail on May 6, 2016, and explained that our records reflect that two applications were submitted using her personal information, but a different name This led to a duplicate accounts conflict as customers are allowed only one Lifeline benefit per household We advised her that an account with Assurance Wireless is active in her name, and is in good standing In addition, we sent a folle-mail to her on May 10, 2016, and offered further assistance We have not heard back from Ms [redacted] and assume this matter to be resolved We regret any inconvenience this matter may have caused Ms*** If you have any further questions or concerns regarding this matter, you or she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Tekiesha HExecutive Services Analyst

Tell us why hereAugust 24, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attention In the information provided, Mr [redacted] stated that he contacted VMU Customer Care for a customer regarding issues with their services being changedHe further stated that he was told that a text was sent regarding this change, but Mr [redacted] stated that it was never receivedHe explained that he requested to speak to a supervisor and was transferred three times, but still did not receive assistance regarding this matterMr [redacted] requested to know why customers were not informed of this change and would like to address his concerns regarding the customer service he received while attempting to resolve this matterWe attempted to reach Mr [redacted] at the telephone number and e-mail address provided in his inquiry on August 2, 4, 17, 2017, but we were unsuccessful in reaching him In addition, we mailed a letter to the address listed in his inquiry on August 17, 2017, via U.SMail To date we have not received a response from Mr [redacted] Unfortunately, we were unable to locate any account with the information provided in the inquiry In addition, we are unsure what specific change to service was referenced in the inquiry We invite Mr [redacted] to contact our office directly to discuss these matters in detail Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintOn behalf of Sprint, I apologize for any inconvenience these matters may have caused Mr [redacted] If these issues remain unresolved, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central TimeSincerely, Shannon P.Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: I was not satisfied with the response .I don't use the phones they credited the refund toI have a new company and that account is closed.I felt I had no choice as they would not give me a refund to my bank accountwill never do business with Sprint or Virgin Regards, [redacted] ***

June 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry of Ms [redacted] to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attention In her inquiry, Ms [redacted] indicated that she has been experiencing issues with his VMU device She further advised that she was charged a $Warranty Replacement Fee and threatened with suspension of services if she failed to return the defective device She requested that she be refunded $and that she be allowed sufficient time to transfer her contacts before returning the defective device We spoke with Ms [redacted] regarding this concern on June 3, 2016, and explained that VMU devices are sold with a one year manufacturer’s warranty Within the warranty period customers may contact the manufacturer directly, or pay a $Warranty Replacement Fee to VMU to receive a replacement device If the same make and model is not available for replacement through VMU a comparable model would be provided During our follow up discussion with her on June 7, 2016, we verified that her defective device has been received back in our warehouse We also explained that the Warranty Replacement Fee is a valid charge She expressed her understanding We regret any inconvenience these matters may have caused Ms [redacted] If she has any further questions or concerns regarding these matters she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] Executive Services Analyst

Hello ***,Per our recent phone call, ID # [redacted] , can be closed and with gratitude for the fast resolution c/o Revdex.com.I would also like to compliment Christopher H of Sprint who did his utmost to swiftly correct the matter by updating the cellular account to be able to use an existing creditKudos to Revdex.com and Christopher H of Sprint.Thanks, [redacted] ***

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Assurance Wireless product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that her Assurance Wireless device has been malfunctioning for months and each time she contacts our Customer Care department she has been informed that she has to wait until May 8, 2017, to have her device replaced with an Android deviceMs [redacted] further stated that she contacted our Customer Care department on May 22, 2017, and requested to be sent an Android device; however, she was informed that she would have to pay $to have her device replaced even though she was previously informed the Android device would be freeAs such, MsWelch requested to be sent an Android device at no cost As outlined in our warranty guidelines, malfunctioning devices are replaced with the same device model within the one-year warranty period Our warranty guidelines also outlines that customers also have the option of sending the device to the manufacturer to be repaired In addition, customers have the option of upgrading their device to an Android device; however, customers are charged a $upgrade charge in order to take advantage of this option During our May 26, 2017, conversation with Ms***, we provided the information outlined above We further informed Ms [redacted] that we reviewed her account notes and were unable to locate any notes stating that she would receive a free Android device We were able to locate notes on January 9, and March 26, 2017, stating that she was informed that she would have to pay a $upgrade fee in order to upgrade her device to an Android phone However, as a courtesy, we agreed to waive the $upgrade fee and send Ms [redacted] an Android deviceDuring our supplemental conversation with Ms [redacted] on June 5, 2017, she confirmed that she received the Android device As such, we believe this matter has been fully addressed On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms*** If she has questions regarding this issue she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

December 22, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] Dear Ms***: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services departmentWe appreciate your assistance in bringing our customers’ Virgin Mobile USA (VMU) concerns to our attentionIn her inquiry, Ms [redacted] indicated that since activating a new LG Tribute device she has experienced issues with voice and data servicesShe requested either a refund of her service charges or for the issue to be resolved A review of this matter determined that beginning December 9, 2015, upgrade maintenance to the cell site servicing Ms [redacted] ’s home address beganWe are currently in the process of implementing significant upgrades to increase our network efficiency and improve our customers’ wireless experience with coverage, call quality, and data speedsWe expect those upgrades to result in a superior network and enhanced wireless communication experience for our customersHowever, some customers may notice occasional and temporary service issues during the transition processOur technical teams are continually monitoring the effect those changes may have to our customers and are striving to reduce any negative impactAs a courtesy, we applied a credit of $to Ms [redacted] ’s account to offset one month of service chargesShe thanked us for the information we provided and confirmed that she considers our response to this concern satisfactory We regret any inconvenience this matter may have caused Ms [redacted] If you have any further questions or concerns regarding this matter, you or she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Tekiesha H Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: VMU keeps referring to their Terms and Conditions as the basis for refusing my refund request However, I would like to point to the facts: the fact is that their customer service representatives, acting on behalf of VMU, told me that I could terminate my service and received a refund The current situation is entirely the result of that statement VMU has not disputed this fact.If VMU continues to refuse to take responsibility for their own mistake, then I will have to consider taking my complaint to an agency with power of enforcement, e.gstate consumer protection agency and small claims court Furthermore, I have spent a lot of time and endured continued frustration in this matter, so if I have to take my complaint further, I will also seek damages in addition to the refund Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]I reject the business' response because they admit to a service outage but continue to down play itFurthermore they still haven't resolved or corrected the outage which is now ongoing over months now,going on a third monthThis might be a record for the longest service outageAs a result I switched to a new company,and they are aware of thisSo offering to credit any Sprint or virgin mobile account knowing that I switched to a new company as a result of this ongoing outage is redundant Furthermore they claim that because my phone worked for a day or two briefly,and I was able to call Customer service so they could troubleshoot my phone,that now I'm not entitled to a refundWhen I did call for several weeks they did not even acknowledge the service outage, or service issues,but rather tried convincing me that my phone was broken and they kept encouraging me to buy a new Sprint or virgin mobile phone,this after they were aware my phone picked up full bars and I was able to place Emergency calls (911)I use my phone for work and lost a lot of work as a result of the service outageI still want a refundIn fact,because of the hard time they gave me and the poor customer service and scam to get people to buy new phones,not only do I want a $refund for my last monthly service plan purchase,but I would also like a refund for the LG Optimus V that I purchased from them Complaint: [redacted] I am rejecting this response because: Regards, [redacted]