Integrated medical

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] - Rebuttal Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attention and regret that that he has contacted your office once again In the information provided, Mr [redacted] stated that he never received any international texts According to our records, Mr [redacted] remitted a $payment to his VMU account on July 15, However, Mr [redacted] sent three international texts that are calculated at a rate of cents per text, for a total of centsAs such, when his monthly payment was due on July 16, 2016, his balance of $was not sufficient to cover his $monthly service paymentAs a result, Mr [redacted] remitted an additional payment of $on July 16, 2016, to restore his serviceAlso, Mr [redacted] received an international text on July 17, 2016, which resulted in a $charge We regret any inconvenience this matter may have caused Mr [redacted] while attempting to resolve his payment concerns During our initial July 20, 2016, discussion with Mr [redacted] he confirmed his understanding of the above information; however, he refused to speak with us further Although, Mr [redacted] did not agree with the information provided and indicated that Virgin Mobile could have provided a credit of cents to cover his monthly service payment; we deemed this issue resolved at that time During a supplemental call to Mr [redacted] on August 9, 2016, we explained that although we found no error on behalf of VMU; as a courtesy, we are extending an account credit offer of $to resolve his concerns Mr [redacted] accepted our offer As such, a credit in the amount of $was added to his account on that same date and will offset his August 16, 2016, payment Mr [redacted] agreed that this resolves his complaint On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr*** If he has further questions regarding this concern, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Shannon PExecutive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] *** Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customer’s concerns to our attention In his complaint, Mr [redacted] expressed his dissatisfaction in his equipment not being activated; citing he was forced to switch to a new account and his old account was terminated As such, Mr [redacted] is requesting a refund for the equipment that was purchased Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We have not had the opportunity to obtain permission from Mr [redacted] to discuss this matter with him or authenticate his ability to access account information with regard to this inquiry As a result, we cannot provide private information, or make any changes to the account We regret any frustration Mr [redacted] experienced as a result of his equipment and account concerns If Mr [redacted] purchased the device at a third-party retail store, he is subject to the third-party retail store’s return/exchange policy We attempted to contact Mr [redacted] on June 16, and at phone ending with and via e-mail to discuss this matter in detail; however, we have been unable to reach him In addition, we also sent him a letter via the U.SPostal Service on June 24, 2016, asking him to contact us directly We invite Mr [redacted] to contact our office if his concerns remain unresolved On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any additional questions, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] *** I am available Monday, Tuesday, Thursday and Friday from 7:a.mto 5:p.m., Central Time Sincerely, [redacted] Executive Services Analyst Tell us why here

October 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Assurance Wireless concerns to our attention In her inquiry, Ms [redacted] indicated that she has been unable to receive an upgraded device that was offered to her due to issues with deliveries to her address She advised that her although her address is valid, Assurance Wireless has refused to ship the device to her During our discussion with Ms [redacted] on September 26, 2016, we advised that we are unable to ship equipment to a P.OBox As such, we agreed to ship a device to her at a different physical address she provided We received a follow up from Ms [redacted] on October 6, 2016, and she indicated that the physical address she provided is a government facility and that they were unable to forward the device to her As a result, the device was returned to Assurance Wireless Therefore, on October 12, 2016, we made a final attempt to provide Ms [redacted] with a device using the shipping address she provided She verified receipt of the device on October 13, 2016, but advised that she will activate the device at a later date She is welcome to contact our office directly should she require assistance with the activation of the device We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Donnetha CExecutive Services Analyst

August 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Virgin Mobile USA (VMU) concerns to our attention In her inquiry, Ms [redacted] indicated that her services were interrupted because she failed to send her defective device back to us As such, she requested her device be unlocked as she is looking for another carrier We attempted to contact Ms [redacted] by phone and e-mail on August 8, 11, and 15, 2017, at telephone number ending in and via the email address provided in her inquiry In addition, we sent her a letter on August 15, 2017, via the U.SPostal Service to her home address acknowledging receipt of her complaint and asking her to contact us directly Unfortunately, we have not received a response to our contact attempts With regard to Ms [redacted] ’ suspended service, we require the return of her device in order to resume her services We ask that Ms [redacted] contact us at her earliest opportunity to discuss this matter in detail We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions or concerns regarding this matter, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday from 10:a.mto 6:p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 11252574, [redacted] Virgin Mobile USA Inquiry Sprint Case To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services departmentWe appreciate your assistance in bringing our customers’ Virgin Mobile USA (VMU) concerns to our attentionIn his inquiry, Mr [redacted] indicated that although he is no longer a VMU subscriber his credit card continues to be billed intermittently for services by VMUHe requested that VMU stop billing his credit card In an effort to resolve this matter we spoke with Mr [redacted] on March 24, Unfortunately, he was unable to verify the PIN number for the account in questionWe are committed to protecting the privacy of our customersIn accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the accountIf the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requestedBecause Mr [redacted] was not able to verify the necessary information we were unable to assist him at that timeHe agreed to follwith our office to provide the account security information, but nothing has been received from him to dateIf he is unable to authenticate the account in question we suggest that he contact his financial institution for assistance with stopping the charges to his credit card We regret any inconvenience this matter may have caused Mr [redacted] If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-855-848-3280, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Chris H Executive Services Analyst

February 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] [redacted] USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our [redacted] USA productIn his complaint, Mr [redacted] indicated that his account reflected a positive balance of $165; however, his account was closed and the funds were removed from his accountMr [redacted] also stated the VMU Customer Care department sent him a device that can only be used on a monthly planAs such, he is requested a refund and to restore his previous rate plan Our records reflect Mr [redacted] subscribed to a grandfathered Pay-As-Yrate plan of 25/cents Minute2Minute This service plan requires a $payment be made every days or a $payment every days in order to maintain active servicesOur records further reflect that a replacement device was sent out that was not compatible with his current Pay-As-Yrate plan During our February 2, 2017, discussion with Mr***, we provided the information outlined above In addition, we explained that our [redacted] Terms and Conditions explain that payments remitted to VMU for services are non-refundableAfter reviewing the circumstances of the request, as a courtesy, we restored his VMU services on his grandfathered 25/10cents Minute2Minute Pay-As-Yplan and extended his next payment due date out until February 2, 2018, after restoring the $balance to his available account balanceWe are pleased to report that Mr [redacted] confirmed his satisfaction with the resolution provided On behalf of Sprint, I regret any inconvenience Mr [redacted] may have experienced as result of this matter If he has any additional questions regarding this issue, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.mCentral Time Sincerely, La Taushia LExecutive Services Analyst

March 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** regarding our Assurance Wireless productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn his inquiry, Mr [redacted] indicated that when he was approved for Assurance Wireless services he was dissatisfied with the device that was provided to him as part of the programAs a result, he purchased a Kyocera Contact from the Virgin Mobile USA (VMU) website, but he was dissatisfied with that device as wellHe then purchased an LG Aspire that did not meet his expectationsHe also received a replacement LG Aspire, but chose not to activate it and indicated that he returned the replacement device to VMUAs a result, he requested a refund of $for the two device purchases, as well as a refund of a $courtesy credit that was awarded to his Assurance Wireless accountHe also requested that a new device of his choosing be mailed to him and for his services to be reactivated with a different phone number Regarding the replacement LG Aspire he did not activate, our records reflect that on October 7, 2015, a replacement device was ordered and delivered to Mr***Our records further reflect that during our conversation with Mr [redacted] on November 12, 2015, he confirmed he received the refurbished device; which he refused to activate and was advised to send it backAt that time, he was also informed the $courtesy credit he received was not refundableIn addition, because the equipment purchases in question were made more than days ago he is not eligible to return those devices for a refund During a follconversation with Mr [redacted] on December 28, 2015, we provided the information detailed aboveMr [redacted] agreed to work with our office in an effort to find the device in question and prevent any possible interruption of his servicesOur records further reflect that Mr***’s services were suspended on December 30, 2015, due to the non-return of the replacement device he chose not to activateDuring another follconversation with Mr [redacted] on January 5, 2016, we advised that the device in question had not been found; however, we agreed to restore his services as a courtesy During our correspondence with Mr [redacted] via e-mail on February 26, 2016, we offered to send him a replacement device form our current inventoryCurrent device options include the Kyocera Jax or the Alcatel OneTouch SpeakeasyUnfortunately, Mr [redacted] declined our offer to send him a new deviceWe invite Mr [redacted] to contact our office if he decides to accept our offer We regret any inconvenience these matters may have causedIf we can be of further assistance with these issues, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] BExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] p.sthanks for your help!

December 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding our Virgin Mobile USA (VMU) product In the information provided, Mr [redacted] stated that he was informed that he may purchase a new device by using his existing account balance on his VMU accountMr [redacted] cited that he has attempted to purchase a device at multiple retail locations but has been informed that he is unable to utilize his current VMU account balance to do so Mr [redacted] requested that VMU allow him to use his current account balance to purchase a purchase a new VMU device We regret any delay Mr [redacted] may have experienced while attempting to purchase a new VMU deviceAs stated in our terms and conditions of service VMU customers may utilize their cash balance to purchase any device with the exception of any Apple product up to a $maximum At this time current cash balance is not available via the web Customers who want to use their cash balance to purchase a device need to call into Care to have the order processed During our December 21, 2016, conversation with Mr [redacted] we provided the information outlined above Therefore, we assisted Mr [redacted] with placing a new equipment order for a Samsung Galaxy Jdevice using his existing account balance During our subsequent conversation with Mr [redacted] on December 23, 2016, he confirmed that he has received his new device and that all of his account concerns have been resolved to his satisfaction On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has further concerns regarding this matter he may contact me by calling the Sprint Executive & Regulatory services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central TimeSincerely, Mondrell GExecutive Services Analyst

May 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he has received three replacement devices from VMU because the devices that he has received began malfunctioning a few weeks after he received each device He further stated that our representatives failed to inform him that he would have to change his plan prior to him receiving the third replacement device, citing that the device sent was a different model and was not compatible with his plan In addition, he stated that his current device began malfunctioning one month after he received the device, and after multiple troubleshooting steps our representatives have been unable to address his device concerns As such, Mr [redacted] requested that VMU repair his device through remote access to his device Our records reflect that Mr***’s device was initially replaced on September 9, 2015, due to his device malfunctioning Our records further reflect that Mr [redacted] contacted our VMU Customer Care department on November 4, 2015, and stated that his replacement device was malfunctioning As a result, our representatives submitted an order for a new device model and applied a $credit to Mr***’s account to offset his service plan costs for one month Mr [redacted] subsequently contacted our Customer Care department on November 7, 2015, and requested to change his service plan Mr [redacted] contacted our Customer Care department again on November 11, 2015, and stated that he received the new device and requested assistance with activating his new device At that time, Mr***’s new device was activated and his service plan was changed again at his request During our May 9, 2016, conversation with Mr***, we provided the information outlined above At that time, he requested that VMU access his device remotely in order to repair his malfunctioning device We informed Mr [redacted] that due to system limitations we are unable to repair his device remotely; however, we offered to send Mr [redacted] a new device During our supplemental conversation with Mr [redacted] on May 10, 2016, he confirmed that he received the new device and we assisted him with activating the device We are pleased to inform you that Mr [redacted] confirmed that the device is working properly and he has no additional concerns at this time On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr*** If he has questions regarding this issue he may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

September 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) product We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that his VMU service was canceled without his authorization and our representatives denied his request to refund the $credit balance that was accrued on the account prior to the cancellation Our records reflect that Mr***’s pay per minute service plan requires that he remit a payment in the amount of at least $every days or $every days in order for services to remain active with VMU and to prevent the forfeiture of any accrued paid balance Our records further reflect that Mr [redacted] remitted a service payment in the amount of $on March 16, 2017, and his next service payment was due on June 15, 2017, but was not received by VMU by that date Because Mr [redacted] failed to remit a service payment in the amount of $or $within the allotted day timeframe, his service was canceled on August 15, In addition, text messages were sent to Mr***’s handset on June 17, and July 13, 2017, informing him that a service payment is required in order to avoid his service being canceled During our August 21, 2017, conversation with Mr***, we provided the information outlined aboveWe further informed him that although he had an accrued balance in the amount of $prior to his account being canceled, our Terms and Conditions outlines that all monies paid toward service are non-refundable Therefore, we must respectfully deny his refund request In addition, Mr [redacted] stated that he remitted a service payment in the amount of $in July and he requested a refund for the payment We informed Mr [redacted] that we are unable to locate any record of receiving a payment for his account in July As such, we requested that he send us a copy of his bank statement in order to us to open an investigation with our finance team Mr [redacted] stated that he receives his bank statements at the end of the month and agreed to mail the statement when it becomes available We apologize for any inconvenience this matter may have caused Mr*** If he has questions regarding this issue he may contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Virgin Mobile USA (VMU) concerns to our attention In her inquiry, Ms [redacted] indicated that after experiencing issues with her iPhone 4s it was replaced by Apple Despite several attempts she was unable to activate the replacement device and properly provision all services on her VMU account She requested that the matter be resolved and that she be provided with compensation for the time her use of services has been negatively impacted by this issue During our initial discussion with Ms [redacted] on May 5, 2016, we explained we had contacted the device manufacturer to get assistance with making the device operable on our network At that time, Ms [redacted] agreed to partner with the manufacturer at their request to attempt to update the carrier settings for the device and follow up with us to try and activate the device on her VMU account During our follow up discussion with Ms [redacted] on May 17, 2016, we were still unable to activate the device on her account due to incompatibility issues In an effort to resolve this matter we agreed to replace the device with an iPhone 5s from our inventory, and an order was placed on that date We placed a follcall to Ms [redacted] on May 19, 2016, and she verified receipt of the device and advised that it has been activated She also confirmed that her concerns have been fully resolved We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Tekiesha HExecutive Services Analyst

January 19, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] Dear Ms***: Thank you for forwarding the above-referenced inquiry of Ms [redacted] to the Sprint Executive & Regulatory Services departmentWe appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attentionIn her inquiry, Ms [redacted] indicated that she has two VMU accountsBecause two payments were mistakenly applied to the same account a Trequirement was missed on one of the accounts, causing her account to be closed and the paid balance of $to be sweptShe requested that the account be activated and the paid balance be restored During our discussion with Ms [redacted] on January 19, 2016, we advised that we were able to validate her payment concernDue to any possible misunderstanding that may have occurred, we agreed to resume her services and apply a credit to her account for $to restore her lost balanceMs [redacted] verified that the matter has been fully resolved to her satisfaction We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Donnetha C Executive Services Analyst

January 28, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the inquiry referenced above, filed by Ms [redacted] regarding our Virgin Mobile USA (VMU) productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] indicated she ordered a device in which she was never able to use around her service areaAs such; she returned the device without opening the ***However, Ms [redacted] indicated that she never received her equipment refund Our records reflect that Ms***’s VMU account was activated on May 5, 2014, and cancelled on February 21, Our records further reflect that Ms [redacted] contacted VMU Customer Care on May 9, 2015, requesting information on how to return the deviceAt that time, the address and return number were provided to herOur records further reflect that the refund in the amount of $was processed back to her credit card on May 24, We have been unsuccessful in speaking directly with Ms***, we provided the information detailed above via e-mail on January 26, and 28, Although, Ms [redacted] may disagree with our position, we are unable to identify any error on the part of VMU that would warrant a refund; therefore, we respectfully decline her refund requestAs such, Ms [redacted] will need to contact her financial institution for further assistance We regret any inconvenience this matter may have causedIf we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Veronica B Executive Services Analyst

March 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services departmentWe appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attentionIn his inquiry, Mr [redacted] indicated that his monthly services payment increased by $1.42, and he has been unable to get a clear explanation of the increase In our e-mail correspondence with Mr [redacted] on March 9, 2016, he requested that our findings be provided to him via our response to your agencyBeginning January 1, 2016, a prepaid mobile telephony services (MTS) surcharge is imposed on purchasers (consumers) of prepaid MTS as a percentage of the sales price of each retail transaction involving prepaid wireless cards/service in the state of CaliforniaSellers of prepaid MTS (or prepaid wireless services) will be required to charge and collect the prepaid MTS surcharge from the purchaser at the time of the retail transactionMore detailed information relating to the MTS surcharge can be found at [redacted] Although Mr***’s account reflects a billing address in Nevada, taxation for the payment is based on the credit card address, which for Mr [redacted] is showing as Fresno, CA We regret any inconvenience this matter may have caused Mr***If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Tekiesha H Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: they promiseddddd a fullll refund; therefore, I should get a fulllll refund Regards, [redacted]

August 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Assurance Wireless product We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that his replacement device began malfunctioning one week after he received the device Mr [redacted] further stated that he contacted our Customer Care department regarding the device malfunctioning and he was informed that he was not eligible for another replacement device for one year In addition, he contacted our Customer Care department regarding a different phone related issue and he was informed that the issue was due to a tower being down in his area and the issue would be resolved in hours At the time of his filing the issue was not resolved, and he indicated that his device issues are worse than when he initially contacted Assurance Wireless During our August 3, 2017, conversation with Mr***, he stated that the back arrow key and the button on the side of his device are not working Therefore, he requested that we send him a different model device An order was submitted for a new model device on August 4, 2017, and the device was received and activated by Mr [redacted] on August 7, As such, we believe this issue has been sully addressed On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr*** If he has questions regarding this issue she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Ms [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] regarding our Virgin Mobile USA (VMU) product In the information provided, Ms [redacted] stated that she has not received a refund for a device she returned to VMU on February 17, Ms [redacted] indicated that she received an e-mail from VMU on April 18, 2017, indicating that her refund would be issued within the next to hours, but she has yet to receive the refund She requested that her refund request be processed immediately We regret any delay Ms [redacted] may have experienced while attempting to obtain her equipment refund Our records indicate that a refund in the amount of $was processed to credit card ending in [redacted] on April 26, We attempted to contact Ms [redacted] by phone and e-mail on May 2, 4, and 5, 2017; however, we have been unable to reach her In addition we sent a letter via the U.SPostal Service on May 5, 2017, inviting her to reach out to our office Unfortunately, she has not responded, but we feel that we have addressed her equipment refund concern to the best of our ability On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] If she has any further concerns regarding this matter or if she has not received her equipment refund, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell GExecutive Services AnalystTell us why here

November 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry of Mr [redacted] to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attention In his inquiry, Mr [redacted] indicated that he attempted to purchase an iPhone 6s on October 16, 2016, and he was told that our system was unable to validate his address; however, after multiple attempts he was advised that VMU was able to successfully place an order for his device Furthermore, he indicated that he did not receive an order number or a receipt to track his device As such, Mr [redacted] requested his order to be cancelled and to be refunded the amount for the device on which he paid During our initial discussion with Mr [redacted] on November 4, 2016, our records reflect that his device was delivered on October 20, 2016; however, Mr [redacted] stated he did not receive the device We requested that Mr [redacted] file a police report and provide the information to us directly so we could facilitate a refund We received the police report on ovember 7, 2016, and submitted his request for a refund Furthermore, we advised that he should receive his refund within business days, and for him to contact his financial institution in the event his refund is not received within the time frame provided We reached out to Mr [redacted] on November 22, 2016; however, we have been unable to confirm his receipt of the refund We regret any inconvenience these matters may have caused Mr*** If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Chris HExecutive Services Analyst

August 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , Ms [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customer’s Boost Mobile concerns to our attention In the information provided, Ms [redacted] expressed her concern with a promotional offer on our VMU website, which provides customers with a $account credit with the purchase of an iPhone 5s after two successful monthly service payments are made She explained that after she inquired as to why she had not received her account credit she was advised that her payments did not qualify her because they were not made with a credit card She requested that the $credit be applied to her account balance immediately During our August 3, 2016, conversation with Ms [redacted] we advised that we would further investigate this matter On August 8, 2016, we attempted to follMs [redacted] to advise that our records reflect that the $credit would be applied to her account between August 2, 2016, and August 16, A review of Ms [redacted] ’s account verified that the $credit was applied on August 16, We attempted to follwith Ms [redacted] on August 16, 18, and 22, 2016, to explain that a $credit has been applied to her account Although we were unable to reach her we are confident that we have fully addressed and resolved her concern On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] If she has any additional questions regarding this matter, I can be reached by calling our department toll-free at ###-###-####, ext*** I am available Monday through Friday from 9:a.mto 5:p.m., Central TimeSincerely, Marco M.Executive Services Analyst