Intelligent Networks Corporation

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified himself as the Manager of [redacted]...

[redacted] on June 21st, 2016. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. A member of our client care team contacted Ms [redacted] on June 22nd, 2016 for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. In addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itself. Our accounts receivable department attempted to contact the client starting July 1st, 2016. We were informed by Ms [redacted] that she wasn’t the person that wrote checks for the company and that Oscar [redacted] would be. After repeated attempts to contact Mr [redacted], we finally touched base on August 8th, 2016. At that time Mr [redacted] asked for an additional copy of the invoice and would contact our offices back to make payment arrangements. We followed up on August 8th , the client was out, on August 10th the client was on vacation on August 16th still on vacation and finally on September 6th. 2016 on Jury duty. A final notice was sent to the client as the file is scheduled to be transferred to IC System for further handling. We have never spoken to the individual filing the complaint. The order was placed by one of the Owners of the business and all discussions pertaining to this file have been made through either [redacted] or [redacted]. We are including a copy of the third party recorded order verification for the Revdex.com’s files. It clearly shows the client confirming the order that he placed with the agent, including pricing amounts and terms. While we are more than willing to help the client resolve the current situation, our agreement with IC Systems stipulates that we direct clients to their offices following their commercial notice deadlines. Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I am the business manager for this organization and I speak for Mr [redacted].  He does not need to intercede in this matter as I am in control of the situation.  As I stated, Mr [redacted] was contacted outside this office.  He was told about the program and believed he was talking to someone about getting information sent to the office.  The next person started asking for a credit card number.  Mr [redacted] did not know how to respond to this...he simply stated he did not have an available credit card...he simply wanted information sent to him.  The recording did not include the sales call as it would demonstrate Mr [redacted] was led to believe he was going to provide the organization's mailing address for additional information about services render by INC.  Should the recording of the sales call become available I am sure this would solidify Mr. [redacted]' claim of the conversation.  Conveniently, this conversation is not recorded or available.  Mr. [redacted] was trapped by deceptive means to attain his credit card information.  As the business manager of this organization I have advised our staff to never give out credit card information over a phone line due to the rash of scams in the world today.  Mr [redacted] is disappointed he was duped into believing he was about to receive additional information and his actions to avoid subjecting this company to unwanted services is not a issue with the Revdex.com.  Furthermore, we are still unaware of what this organization provides other than invoices.  
Regards,
[redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified herself as the CFO of [redacted]...

[redacted] on February 10th, 2017. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. Automated email reminders were sent out to the client at [redacted] given at the time of sale. On February 28th, 2017, a member of client care attempted to contact the client in order to provide after sales service on their order including offering logo inclusion and additional keywords if needed. The representative followed up by email same day. Repeated attempts were made to contact the client that were not returned. On April 6th, 2017 we finally made contact and were informed that they wouldn’t be paying for services and advised us that they would post a negative review if we didn’t void the invoice. We attempted to offer possible solutions but the client refused. The file was transferred to a third party agency for further handling on April 28th, 2017 and unfortunately we no longer have access any interactions after said date. I am including a copy of the third party recorded order verification. It shows a clear order being placed with the client fully understanding services being ordered, invoice amounts and payment terms for the Revdex.com’s files as further evidence that the complaint is invalid and doesn’t represent a true accounting of the interaction between both companies. I would request that the Revdex.com review this complaint and possible review against our business by the client to be marked as invalid. We remain willing to help the client however it does take both parties. I encourage the client to reach out to our offices at her earliest convenience so our team can try and help resolve this file. Warm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS