Intelligent Networks Corporation

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified herself as the office manager for...

[redacted] on November 21st, 2016. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. Automated email reminders were sent out to the client at m[redacted] given at the time of sale. A member of our client care team attempted to follow up with the client for additional keywords and logo inclusion on multiple occasions and finally did on December 14th, 2016. We were informed the next day that her supervisor was not going to approve the order and that she wished to have the service cancelled. Our representative informed the client that work had been completed quite some time ago and went over the full list of email reminders sent to her offices. Our client care team repeatedly offered to find a reasonable solution that respected our terms of service and the costs incurred as a result of the order she had authorized. The client unfortunately refused to work towards a resolution. The file was transferred to a third party agency on February 21st, 2017 for further handling. Unfortunately the client will need to resolve this matter with them. I am providing a copy of the third party order verification showing the client clearly authorized the order in question including agreement to pricing amounts and payment terms. We offered the client a fair and reasonable solution to resolve the issue while respecting the fact that we incurred costs as a result of the order being placed. We remain willing to help the client however it does take both parties. I encourage the client to reach out to our offices at his earliest convenience so our team can try and help her resolve this file. Warm Regards, Jonathan H[redacted] VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. As a small business we receive numerous solicitation calls every day. The owner and I spoke about this particular matter after we received the first phone call and he confirmed that he had never ordered this service. We do not take the time to respond to phone calls that we determine to stem from fraudulent activity. We have absolutely no use for the service they claim to have offered. I called after receiving the collection notice and informed the company that we never approved this. No one in our company has any knowledge of this service. Our company will not pay for any service we did not approve. We have our own website and would not benefit from the services they claim to be providing. We ask that our account be cleared, and that our name be removed from any sites associated with this company.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear b[redacted]w.
The business did not provide accurate information, as to time frame
of conversations in this matter, also, they indicate they clearly
represented themselves on initial contact when they did not, they also
indicated to me there cancelation period was on there invoices which it
is not, they operate under deceptive practices, and would not listen to
my request to cancel, strong arming me into a request to send money.A
search on [redacted]pages.com, with search word trucking will bring back no
responses, so the service they indicate is complete, has not been
completed. including sparks [redacted], or [redacted]a in above search brings back the same non result. TOTAL SCAM  Regards,  [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified herself as the owner of ** [redacted]...

[redacted] on May 8th, 2017. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. Automated email reminders were sent out to the client at [redacted] given at the time of sale. At the time of sale we clearly identified ourselves as Intelligent Networks and clearly disclosed both invoice amount and terms. Since that time we have been in contact with the client and attempted to resolve the file for costs incurred at $199 providing payment was received by June 19th, 2017. We have yet to hear back from the client regarding the proposed settlement but are certain that we can find a solution that works for both parties. Please reach out to our offices at your earliest convenience. Warm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards,
[redacted]  I'm done with this.  I've drafted a letter to the New York AG.  It is at our attorney's office as I type.  I will allow the legal system to determine the appropriate action as we can banter back and forth about the bait and trap methodology of the recording and proceedings.  Mr [redacted] directed me to handle this issue and that is what I, as his Business Manager, intend to do.  Intelligent Network should understand by now that Mr [redacted] will not talk to them and I am the voice of this organization.  If Intelligent Network was above board they would comply with Mr [redacted]' request during the sales pitch - send information about what they do, how they do it, and what it would do for business.  I, as Mr [redacted]' representative, will not provide money and anything else, for any organization that tries to extort money without proof of their ability to conduct any sort of business.  Mr [redacted] asked for information about how that business would enhance our image, he was transferred to somebody asking for credit card information.  I am going to follow the lead of the other 22 companies that question the inappropriate business tactics of Intelligent Network.

We are in receipt complaint ID [redacted] and are at a loss as to how we failed this client.  I have taken the time to review the clients file in detail as the description of events described by Mr [redacted] does not match with anything found through the recorded order verification, nor the client...

care notes, or even the Quality Assurance and review notes. The order in question, was purchased by the Owner of [redacted] [redacted] on February 24th, 2016. We clearly identified ourselves as Intelligent Networks and also had a lengthy discussion of the service and pricing during the recorded order verification. The client clearly asked for the invoice to be mailed to his attention knowing it was due on receipt. In fact, he also stated that his wife would most likely be paying for the full year upon receipt as he did not like monthly payments.  On March 1st, 2016, a member of Client Care contacted Mr [redacted] for additional keywords and logo additions to his advertising. His slogan of “What [redacted] takes to get the job done” was added along with his website: [redacted] per his request. A follow up email was sent so that he could reply with a copy of his logo for inclusion. On March our agent attempted to follow up with the client and were hung up on. We are now in receipt of this complaint. With respect to our number of complaints, I can only say that we contact on average 14,500 potential clients per day. I am certain that Mr [redacted] would agree that it is not the complaint or number of complaints that define a company, but it is the integrity and honesty of its responses. In each case a copy of the recorded order verification has been provided showing orders were in fact placed. I would kindly ask that Mr [redacted] contact our offices to review the recorded order verification and allow us to help find a solution that works for him.  Warm regards, Jonathan H[redacted]VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated September 30th, 2015, by [redacted].  The order was placed by the business manager on July 8th, 2015 from an IP address originating in Grand Prairie, Texas. An invoice was sent to the location and follow up statements were sent to...

their location in August and September of this year. The address on all correspondence and on elapages.com was the one provided by the business manager and matches the address on the complaint itself.  We did receive a letter from [redacted] almost two (2) months after the service was ordered informing us that the office manager [redacted] has never worked for the company, yet when we contact the location she is there. Our collections department has attempted to contact Mr [redacted] regarding his employee’s order in an effort to determine exactly what transpired, yet he continues to refuse to take our calls. We are more than willing to help the client resolve the file and if he would simply have returned one of our messages this complaint could have been avoided and the account resolved in good faith. We generate over 1200 new accounts per month big and small, and yes we have a small percentage of clients over the course of the last three years that claim they have never ordered the service, yet in each case they have. If one of our employees ordered a product or service we would want to know so we could ensure it didn’t happen again.  This account was no longer accessible in our system as of September 8th, 2015, but in good faith I have pulled the file back while this complaint is being resolved. Please be aware that costs have already been incurred by our company as a result of the employee’s authorization that we will be absorbing. Please have the client contact our offices so that we can help him close his file.  We also request that the Revdex.com review this complaint and ask that it be deemed invalid. A copy of order verification including price amount and terms will be included with this response. We go to great lengths for our clients and try to differentiate ourselves from our competitors. If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience.  Warm regards,Jonathan Higgston  VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not thoroughly informed that I was making any type of contract - verbal or otherwise and want to have this issue totally removed from my attention.  I feel that I was coerced into this agreement.  I have not benefitted nor do I wish to continue to negotiate with this organization.  I am not happy!Regards,[redacted]

We are in receipt of the customer response regarding complaint ID [redacted].  I had taken the time to review the clients file in detail once more as the description of events described does not match with anything found through the recorded order verification, nor the client care notes, or even the Quality Assurance and review notes. Our sales and order verification process are done in accordance with FTC regulations. A third party contacts back any client placing an order to ensure that an order is actually being placed. In addition, this call confirms listing services to be rendered, pricing, and payment terms. If there was any discrepancy between what was actually ordered on the first call (or calls) and the order confirmation process, then any reasonable person would have not agreed to an invoice. A hard copy of the invoice was sent out the next business day as well as numerous email reminders with confirmed read receipts starting at seven (7) days from the order date clearly stating that payment was due.  I honestly question whether Mr [redacted] has actually heard the agreement because I am certain that if he did truly listen, he would see that the order was not generated through deceptive practices at all. I listened to the same recorded order verification that you did and an order was definitely being placed. If Mr [redacted] had believed he was simply getting information sent, then why on January 8th, 2016 would he have an eighteen (18) minute phone call with our client care team regarding keywords and logo additions for his advertising. On that same call the notes show that he was unsure about payment status of the invoice and that we should contact [redacted] (Lisa). I believe there is a real disconnect between what actually transpired and what is assumed to have transpired.  Over 85% of our online advertising and SEO services requires payment in full or a payment plan is place prior to commencement. In instances where a client wants an invoice mailed to their location, we do so in good faith. In most instances the client honors their commitment and the good will process works. I agree that in some instances it doesn’t as it appears to be the case with yours.  At this point, you have filed a Revdex.com complaint without being a part of the order process. In addition, the owner who ordered the service has not once contacted our offices to even mention there was an issue with the order prior to the filing of this complaint. If Mr [redacted] had changed his mind regarding the service, then he simply had to contact our offices and we would have been more than willing to resolve the account to his complete satisfaction.  Please have Mr [redacted] contact our offices to find a solution that works for him.  Warm regards, Jonathan H[redacted]VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail.This account was initiated on June 9th, 2015 by the owner of [redacted]. The account hasbeen in good standing since that time and governed by our terms and...

conditions as noted on our invoicing and found atintelligent-networks.com/terms.I am sorry that there appears to be confusion on this account however we have never received any notification that theclient wished to cancel their services. Per our terms and conditions services automatically renew to ensure there is nointerruption of services for clients. If Mr [redacted] no longer wishes to receive services he simply needs to follow proceduresas outlined in our terms and conditions.Mr [redacted] has been a valued customer for almost three years at this point with no issues that I can find anywhere in theclients file. As I understand that the individual filing the complaint appears to be a family member, I am including a copy ofthe original order confirmation process so that Ms [redacted] can see that the order was in fact placed and agreed to in goodfaith.Again I apologize if there is confusion regarding this file but I believe that you are confusing us with another business. If Mr[redacted] no longer wishes to use our services, please have him contact our offices and we will be happy to help him.Warm Regards,Jonathan [redacted]VP CORPORATE AFFAIRS

I appreciate the client taking the time to respond and would like to help address their remaining concerns. The third party recorded order verification is not a “partial recording”. It is exactly as stated. It is done by a third party that is not privy to the initial sales conversation and affords the client the opportunity to change their mind without feeling the obligation to order as a result of the relationship they build with a sales representative. The agent was directed to Ms [redacted] as the individual who make advertising and purchasing decisions for the company to which she clearly has authority. With respect to the complimentary listing, I’m certain the client understands that free trial offers happen all the time and they require no commitment to purchase once expired. In this case, the Controller even asked for clarification on the order verification and was explained that the free trial was expired and that this was for a new listing and entailed a fee for services to be rendered. The recorded order verification clearly shows that the Controller understood what she was purchasing, had the authority to purchase and agreed to order services. I do understand that you do not feel you would benefit from our services however the Controller felt differently at the time of order or she would never have agreed to the purchase. Unfortunately, this account is well past 90 days and we have repeatedly attempted to find a resolution that would at bare minimum cover the costs we incurred as a result of [redacted] ordering services. I am certain we can find a solution that works for both parties. I encourage the client to reach out to our offices. Jonathan [redacted] VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
As promised in my previous message, I did contact the local police dept at [redacted] Upon review of this concern's address, they informed me that it was not a proper street address but a rented mailbox (CanAm ). They stated this was a scam and strongly advised me not to interact with this enterprise, provide them any information, or pay them anything. I have also been provided the contact number for attorney general, where such fraudulent enterprises are reported. If this scam artist sends any additional messages, that will be the next step. The police Dept at [redacted] may hear back from me too.

We are in receipt of the customer’s additional concerns referenced as ID [redacted]. I will try and help clear up any remaining confusion that may exist. All contacts with the client were clearly itemized in our initial response. We do take any and all complaints seriously and always endeavor to provide the best after sales service in the industry. While I do sympathize with Mrs [redacted], her Father-in-law never disputed ordering the service. The only dispute was that he believed he shouldn’t have to pay his invoice. Company procedures dictate that all accounts exceeding 90 days past due be turned over to a third party agency if payment arrangements are not made. The fact that we do so is not a threat, it is a standard business practice employed by any legitimate business having provided a service that remains unpaid. Our terms and conditions are clearly stated on our invoice and on our website. If the client had contacted us back within his cancellation period, or even within a reasonable timeframe, we would have gladly cancelled the service. We do understand that sometimes orders are placed and people change their mind or the individual overstepped their authority. In this case Mr [redacted] is the President of [redacted] and it is safe to believe that he would have been ordering the service in good faith. I can also appreciate the clients’ concern regarding the information published on the Revdex.com’s site. The complaints found on the Revdex.com site specifically state that customers claim that no order was placed or that they were not advised there was a fee to the advertising in question. In each instance we have provided proof to the Revdex.com demonstrating that orders are clearly placed by the customers in question. In each instance we have taken the time to help clarify the situation and the complaint has been closed. As explained above, all terms and conditions regarding orders placed with our company are clearly described in our Terms of Service (TOS) found on our website and on our email reminders and hard copy invoices. We hope to have the opportunity to show Mr [redacted] that his initial decision to order the service was the right decision. I am certain we can find a solution that will make the client happy. Warm regards, Jonathan Higgston VP CORPORATE AFFAIRS

We are in receipt of the client’s additional response regarding complaint ID [redacted] from [redacted]. The online business listing that the client ordered, is not the equivalent of a [redacted] business listing. When you create a [redacted] business page, it helps clients who already know of your service find and connect with you quickly. It does not however help clients who do not know your business name find you with respect to services that your business may provide in most cases. In your particular case, a client who understands Radon and the harms that it can potentially cause, would search for Radon gas in any search engine. Due to your company name it would more than likely generate a result on the first page of [redacted]. If however a client were to type in “gas in basement” you would most likely not appear at all. The purpose of our business listing with complimentary SEO, is to help rank your business according to the keywords that typical clients might query in a search engine. This in turn generates more calls (or traffic as the case may be), which potentially leads to more business and increased revenue. Most of our competitors typically charge $1500 for similar service levels and local SEO “Experts” typically charge $400-$600/month for the exact same service level. Our team is more than willing to walk the client through the benefits and limitations of the service once more. Unfortunately, the fact remains that the order was placed and that we had already rendered the service in accordance with our TOS (Terms of Service). We are more than willing to help the client with payment arrangements and are certain that we can help the client grow his business as we have helped thousands of others so far. When you have a chance, please contact Client Care. I’m sure they will find a solution that works for you. Warm regards, Jonathan H[redacted] VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated September 8th, 2015 by [redacted]. We are at a loss to explain how our client care team has failed this client.  The order was placed by the business manager on June 23rd, 2015 from an IP address originating in Blackburg, VA....

The account is currently in our collections department. We have sent monthly statements to this business since July 2015 and left at least two voicemails each month regarding status of payment. On July 29th, 2015 a member of our client care team spoke with the business manager [redacted] about payment status. We were asked to email a copy of the invoice to [email protected], which we did the same day. On August 27th, 2015, we received an email back from the business stating that the order was never placed. We have been trying to contact the business in order to provide proof services were duly authorized by Mr [redacted] and are now in receipt of this complaint.  We are certain that this is a simple misunderstanding and ask that the client contact our offices at their earliest convenience so that we can determine what occurred and help them close their file.  We go to great lengths for our clients and try to differentiate ourselves from our competitors. If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience.  Warm regards,  Jonathan Higgston VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated January 15th, 2016, from [redacted].  The order in question was placed on June 10th, 2015 by [redacted] (the son of the individual filing the complaint [redacted]). Multiple voicemails and statements were sent to their Columbia, MD...

location. After over two months of attempting to contact the client with no response, we finally were able to discuss the outstanding invoice on September 15th, 2015. The client heard the recorded agreement in place including clear payment terms and amounts. We explained to the client that we had done the online advertising exactly as [redacted] had requested. At that point we were informed that they would not be paying the bill and to sue him and promptly hung up. We continued attempting to reconnect with the client through September, October and November before finally assigning the debt to collections.We have not been responsible for the debt since that time. All documentation including the recorded authorization, proof of completed work and call logs are with the file. To be honest, we send the file to a broker and they assign the file where they see fit. We simply do not have the resources in house to chase delinquent accounts.  If the client was confused regarding the service his son had ordered, he simply had to return one of our messages and we would have gladly explained it to him and worked out an amicable solution to resolve the file. We have paid providers and staff to complete the work as ordered. We are unsure why [redacted] ordered a service that he clearly had no intention of paying for. The sad reality is that we had completed the work in good faith as in most cases our work is paid in advance as opposed to being invoiced. From the complaint filed, it appears as if [redacted] has not been forthright with you regarding the order in question and I honestly believe that as a result, this has been allowed to escalate into something more than it should have ever been.While I can’t promise anything, I’ll try and see if I can pull the file back for you.  Warm regards,   Jonathan Higgston VP CORPORATE AFFAIRS

We are in receipt of the customer response regarding complaint ID [redacted]. We are providing a copy of the recorded order verification with Mr [redacted] (the owner of [redacted] Inc) to the Revdex.com along with this response. You will find that there is no confusion on the part of the Mr [redacted] regarding the order being placed for services to be rendered.  Mr [redacted] clearly states in his response that the owner believed he was simply providing his address for information to be sent. The recorded order verification, done in accordance with FTC regulations, clearly shows an order for online advertising was being placed. The owner, Mr [redacted], was directly asked if a purchase order number was required for the invoice. Mr [redacted] was also offered a promotional discount of 10% for payment made that day by credit card to which he responded that he had left the office and wasn’t able to do so. Mr [redacted] was then clearly informed that an invoice for services being rendered would follow per his request in the amount of $584.95 and that it was due on receipt. Based on all of the above points being discussed during the order verification, it is hard to believe that Mr [redacted] thought he was only agreeing to an information request. I am sure Mr [redacted] would agree that neither himself nor I were privy to the conversation that the owner of [redacted] Inc had with our Business Development Representative that day. I am certain that he will also agree that Mr [redacted], as the owner of the business, is authorized to order services for his business. If there was any discrepancy where the client believed he was not ordering a service, then they clearly would not agree to each of the aforementioned points including but not limited to the invoice of $584.95 being due on receipt. As mentioned in our previous response, a member of our Client Care team spoke with Mr [redacted] on January the 8th, 2016 more than three (3) weeks after the order was placed regarding keywords and logo additions and there was no mention of any problems with the order. If there is an issue with the order Mr [redacted] placed, we would appreciate him contacting our offices so that we can resolve the matter to the satisfaction of both parties. We go to great lengths for our clients and try to differentiate ourselves from our competitors. If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience.  Warm regards,  Jonathan H[redacted]   VP CORPORATE AFFAIRS

Good afternoon, I would like to follow up on a complaint that I filed on March 10 regarding Intelligent Networks Corporation. My organization has been in communication with them since the complaint was filed, and we have resolved the issue. Due to mutual agreement of misunderstanding the...

organization, Intelligent Networks  agreed not to pursue collection.Can we please remove this complaint or show that we have settled the misunderstanding? Below is the information from the claim. Thank you, [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified himself as the Operations Manager of...

Platinum Pools on July 1st, 2016. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. A member of our client care team contacted Mrs [redacted] on July 7th, 2016 for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. In addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itself. Our accounts receivable department contacted Mrs [redacted] regarding status of payment beginning July 15th, 2016. We were informed that they were deciding whether to pay by credit card or by check. We were asked to fax over additional copies of the invoice and repeatedly promised payment for the account. Multiple messages were left through August without a returned phone call and finally in September the file was assigned to IC System a third party collection agency. We are including a copy of the third party recorded order verification for the Revdex.com’s files. It clearly shows the client confirming the order that he placed with the agent, including pricing amounts and terms. The client’s ad remains live on [redacted] exactly as described on the clients invoice. While we are more than willing to help the client resolve the current situation, our agreement with IC Systems stipulates that we direct clients to their offices. Warm regards, Jonathan [redacted]