Intelligent Networks Corporation

No one notified me that the issue was resolved or taken care of, hence my complaint. I have reviewed the response made by the business in reference to the miscommunication and complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below is the account history and recorded call information that I have reviewed. The order was placed by Ms [redacted] who identified herself as the office manager...

and the person with authority to purchase for [redacted] on August 23 rd, 2016. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. During this process, the client was clearly asked if they had the authority to purchase for the company. A member of our client care team contacted Ms [redacted] on August 24th , 2016 for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. The client care representative followed up by email to [redacted]. In addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itself. Our accounts receivables department attempted to determine status of payment multiple times but were advised that the owner is only in twice a week. Finally, on September 12th, 2016 we received an email from the business owner stating that Melissa was her receptionist and that the invoice would not be paid. We attempted to contact the client and discuss the matter however the client refused to discuss their employee’s actions. We are including a copy of the recorded order verification for the Revdex.com’s files. It shows that there was a clear understanding on the part of Ms [redacted] as to what was being ordered and the costs involved. In addition, the client was clearly asked if she had the authority to order for the company to which she replied “Yes”. Filing a complaint because your employee placed an order is not a fair reason to slander another company. As such, we ask that the Revdex.com review this complaints validity. I can understand the frustration regarding this situation. I am not certain why their employee misrepresented her position with the company and would state that she had the ability to order anything at all if she has never ordered for their company before. At this point we have rendered services in good faith as a result of their employees’ actions. We are more than willing to help find a solution that works for the client while respecting the fact that we incurred costs as a result of their employee. I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I invite the client to contact our offices at her earliest convenience. Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who did identify herself as the person able to...

purchase the online advertising on December 9th, 2016. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. Email order confirmations, completed work reminders and invoice reminders were sent to [redacted] which do show read receipts in our system. On January 9th, 2017 we received a call from Mr [redacted] explaining that Ms [redacted] didn’t have the authority to order the service and may have been confused. We did ask why we were not informed earlier as we would not have incurred the costs we have. At this point we are working with the client to find a solution that works for both parties. I’m not sure why the client filed a complaint against our company as we have completed the work in good faith. We are more than willing to find a solution for the client and I am hopeful that we can find a solution that works for the client and doesn’t violate our Terms of Service. Jonathan [redacted] VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,   [redacted]

We are in receipt complaint ID [redacted] from [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below is the account history that I have reviewed. The order was placed by Mr [redacted] who identified himself as the Owner of the company on June 8th,...

2016. The client spoke with a member of Business Development and then went through a third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. A confirmation email was sent and an additional “Ad is Live” email was also sent on June 15th, 2016 to [redacted] notifying the client that work was completed as ordered. Each of these emails shows Read Receipts. A member of our client care team contacted the client the following day for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. We were unable to reach the client that day and left a voicemail with our contact information and reason for the call. The client also was sent a follow up email request same day regarding keywords and logo inclusion. On June 20th, 2016 we received an email from the client asking what was ordered and by whom. As the Client Care manager was away for a family emergency, the file was followed up by another agent on June 21st, 2016 who left a voicemail asking the client to contact us back at his earliest convenience. On June 23rd , 2016, we finally were able to touch base with the client. We were informed that he never ordered the service and that we must have altered any order verification in order to make it look like he had. We informed the client that the order verifications are done in accordance with FTC regulations and are not allowed to be altered or tampered with. We received an additional email from the client on June 28th, 2016 asking when the order was placed. A member of Client Care contacted the client once more and re-explained when the order was placed, the service that he ordered, and also offered to help set the client up on monthly installments should he need them. The clients’ listing remains live on [redacted] in accordance with our TOS and the agreement with the client on June 8th, 2016. I am unsure why the client ordered a service that he had no intention of paying for. Even if the client had changed his mind, he had ample opportunity to inform us of that so that we could have minimized the costs incurred as a result of his order. We are including a copy of the recorded order verification for the Revdex.com’s files. It shows that there was a clear understanding on the part of Mr [redacted] as to what was being ordered, the costs involved and a clear commitment to pay for services. I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I encourage Mr [redacted] to contact our offices at his earliest convenience. Warm regards, Jonathan H[redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and are honestly at a loss as to how we failed this client. I have taken the time to review the clients file in detail, and also determine what work was actually completed for the client. The order was placed on February 16th, 2016 by [redacted], the...

operations manager, and husband of the individual filing the complaint. We clearly asked during the recorded verification if Mr [redacted] had authority to purchase for the company and were assured that he was. In addition, pricing and payment terms were clearly disclosed. On February 23rd, 2016 a client care representative contacted the client back for additional keywords and logo for his advertising to add value to the service and help put his company’s best foot forward. We were asked to contact [redacted] for the additional keywords which the representative did on February 26th, 2016. The agent was given “diesel performance, diesel repair, truck repair, tire and wheel services, tire rotation and balance, fleet management program, vehicle fleet maintenance, cab offs, cab off repairs, state inspection, [redacted] warranty repairs, [redacted] State inspection, engine replacement, transmission replacement, diesel specialists. Tag - With our commitment to service and quality, you may not be related, but you'll feel like family.” All additional work was completed within 24 hours and live by February 29th, 2016. We received an email on March 9th, 2016 requesting to cancel the service. We attempted to contact Mrs [redacted] but she was unavailable until contact on March 16th, 2016. We were informed that Mr [redacted] had ordered without advising her. We explained the service once more and the client care representative even opened a ticket for the account to determine what we could do for the client. On March 17th, 2016, the client was offered a 30% discount and the waiving of all late fees accumulated on the account. We do understand that there are times when our spouses order products or services without checking with our partners and feel that the discount reflected a good faith effort to lessen the impact of Mr [redacted]’s purchase. It appears that the client does not feel it is sufficient. I am certain we can find a solution that works for the client and doesn’t violate our Terms Of Service, and I invite Mrs [redacted] to contact our offices at her earliest convenience. We are including a copy of the recorded order verification for the Revdex.com showing that an order was placed in good faith. We look forward to helping the client find a solution that works for her. Warm regards, Jonathan H. VP CORPORATE AFFAIRS

Please find the attached customer order verification. According to the notes on file, Mrs [redacted] had a hard time hearing the bookkeepers voice and asked if we could raise the volume on that side of the conversation. We explained to her that we are not able to do anything to the original verifications and offered her a copy that she declined to receive. Do I need to ask Jonathan to write a formal response to this request? Thank you in advance for all your help.Janet S[redacted]  Intelligent Networks Corporation Corporate Communications (Northeastern Operations)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] In response to Intelligent Networks Corp,  The complaint was made at the request of the Owner's wife [redacted] who is also half owner of the company. Mrs. [redacted] did speak with Intelligent Networks on the phone and stated to them herself that, if the company is unable to provide information about who originally set up the, "complimentary trial," she would not authorize payment. The owners of the company are completely aware of the situation being that they HAVE communicated with a representative of the company. Interestingly but not surprisingly, their response to our complaint is fraudulent. They have indeed spoken with the owner. Who, I'm sure, would be willing to communicate with the Revdex.com to verify this communication. Perhaps worth checking in on given the extensive number of complaints already received by the B.B.B. on Intelligent Networks Corp for literally the EXACT same, "method," of tricking people into agreeing for services. As the owner stated on the phone call with Intelligent Networks, I absolutely am authorized to have someone send an invoice to us on services that we already signed up for. Such was not the case, this time. The company cannot verify who authorized them to do the initial work and we received no proof of such work ever having been done. You have been provided with only a portion of the phone call. The complete phone call would include me using phrases such as, "if this is something that was already set up, go ahead and send us the invoice so I can get it to the right person," and the woman stopping the first recording and explaining that she understands that I do not know who set up the account and that all she needs are yes and no responses for the recording. The entire exchange was manipulated.

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified himself as the person with authority to...

purchase for [redacted] on May 24th, 2016. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. During this process, the client was clearly asked if they had the authority to purchase for the company to which he replied that he was. A member of our client care team contacted Mr [redacted] on June 1st , 2016 for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. The client care representative followed up by email to [redacted]. We received an email response back from the client asking for a reminder of the keywords given at the time of sale. The client care representative emailed back the requested information. In addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itself. On June 16th, 2016, Our accounts receivable department contacted [redacted] regarding payment status and spoke to [redacted] in accounts payable. When we mentioned the outstanding invoice the call was terminated. We attempted to contact the business on June 17th, 2016, June 21st, 2016 and July 1st, 2016 with no returns to any of our messages. On July 8th, 2016 we were able to touch base with [redacted] who informed us that [redacted] should not have ordered the listing and stated that they would not be paying for the service. Our accounts receivable agent attempted to explain that costs had been incurred as a result of the order but the call was terminated once more. We have attempted to contact the client to discuss the outstanding invoice but each time our calls have been ignored. We are including a copy of the recorded order verification for the Revdex.com’s files. It shows that there was a clear understanding on the part of Mr [redacted] as to what was being ordered and the costs involved. In addition, the client was clearly asked if he had the authority to order for the company to which he replied “Yes”. Filing a complaint because your employee placed an order is not a fair reason to slander another company. As such, we ask that the Revdex.com review this complaints validity. We are at a loss as to why the client is filing this complaint. If the employee had never purchased for the company before, then we are at a loss as to why he would claim he was able to do so. At this point we have rendered services in good faith as a result of their employees’ actions. We are more than willing to help find a solution that works for the client while respecting the fact that we incurred costs as a result of their employee. I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail.The online advertising order was placed by Mrs [redacted], the owner of [redacted] in December of 2013. Theadvertising service ordered is governed by our Terms & Conditions found at...

intelligent-networks.com/terms. While theadvertising for terms 2013 and 2014 were paid in full, the remaining invoices became delinquent and were transferred toa third party agency on April 20th, 2017 after numerous attempts at resolution were unsuccessful. Services to that pointhad been rendered in accordance with the agreement in place and our terms of service.I do understand the clients’ frustration but at this point we are no longer in possession of her file and haven’t been forsome time. If the client has questions regarding this account, I kindly suggest she reach out to the agency contacting her.Please let us know if there’s any further assistance we can provide.Warm Regards,Jonathan [redacted]VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated July 2nd, 2015. We have had absolutely no contact with this company since July 2014 when the original order was placed by the Bookkeeper at [redacted]. The order was paid in full and services were rendered at that time in accordance...

with the agreement in place. The invoice number referenced in her complaint was [redacted]6 which was for services rendered in FY2014. There has been no other invoice generated by our business for [redacted] at any point in time since. We have requested that the client provide us with a copy of any correspondence they received as it is not possible it is from our company, but have not received anything as yet. Please ask the client to provide a copy of the correspondence they received. We are certain that the client is simply confusing us with another company, however it is difficult to respond to a complaint for an invoice we never generated. We go to great lengths for our clients and try to differentiate ourselves from our competitors. If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience. Warm regards, [redacted] H[redacted] VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not wish to have any compensation and do not want anyone from Intelligent Networks to contact me or anyone at my business again. Regards, [redacted]

We are in receipt complaint ID [redacted] from [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below is the account history that I have reviewed. The order was placed by Mr [redacted] who identified himself as the Owner of the...

company on February 22nd, 2016. The client spoke with a member of Business Development and then went through a third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. A confirmation email was sent and an additional “Ad is Live” email was also sent on February 29th, 2016 to [redacted] notifying the client that work was completed as ordered. Each of these emails shows Read Receipts. A member of our client care team contacted the client same day for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. The agent was informed that they would prefer we follow up with them on March 3rd , 2016. When the agent followed up on March 3rd , 2016 we were asked to follow up again on March 7th, 2016. On March 7th, 2016 the agent attempted to follow up and left a voicemail asking the client to contact her back at his earliest convienience. On March 21st, 2016, the agent finally contacted Mr [redacted] and were informed that he thought we were [redacted]. A ticket was opened and a copy of the recorded order verification was requested for the client. The order verification clearly shows an order was placed. The file does note that the recording was reviewed with the client and it clearly showed the client was informed the listing would be on elapages.com. When asked why the client didn’t inform us there was an issue prior to the account being past due, the client stated that since we called him he wasn’t liable for the order he placed. The file has been scheduled to be transferred to a third party collection agency but a member of our Accounts Receivable team contacted the client one final time on June 16th, 2016 in order to try and find a solution that would work for both parties. We were informed that Mr [redacted] had no intention of paying and demanded to speak with the original sales rep Stuart. When informed that Stuart was no longer working for the company, Mr [redacted] demanded we find Stuart or he would not be paying. The clients’ listing remains live on elapages.com in accordance with our TOS and the agreement with the client on February 22nd, 2016. I am unsure why the client ordered a service that he had no intention of paying for. Even if the client had changed his mind, he had ample opportunity to inform us of that so that we could have minimized the costs incurred as a result of his order. We are including a copy of the recorded order verification for the Revdex.com’s files. It shows that there was a clear understanding on the part of Mr [redacted] as to what was being ordered, the costs involved and a clear commitment to pay for services. I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I encourage Mr [redacted] to contact our offices at his earliest convenience. Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by Ms [redacted] who identified herself as the person with authority...

to purchase for [redacted] on May 3rd, 2016. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. During this process, the client was clearly asked if they had the authority to purchase for the company. A member of our client care team contacted Ms [redacted] on May 10th , 2016 for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. The client care representative followed up by email to [redacted]. In addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itself. On May 16th, 2016, Our client care representative attempted to reach out to Ms [redacted] regarding payment status and was informed by [redacted] (one of the owners) that the individual who placed the order was no longer working for the company. We explained that an order was placed and that services were rendered. We were informed that she needed to speak with her husband regarding this situation and that she would contact us back. We did receive a second call on the same day stating that Ms [redacted] had not mentioned the purchase to her husband and that they were no longer interested in continuing the service. We explained to the client that we had already incurred costs as a result of their employee’s order but that we were willing to close the account for costs incurred, and that since the work had already been completed for the order, that we would run the ad at cost for the year. [redacted] asked to hear the recorded order verification following which she agreed that an order was clearly placed. We received an additional call on May 17th, 2016 from Mr [redacted] asking to hear the order verification for himself. We received a certified letter approximately 5 days later asking us to cancel the service as the individual who ordered had no authority to do so. We contacted back the client once more and again extended our original offer to close the file for costs incurred to which we were rebuffed. Attempts were made to try and resolve the issue through June, July and August. On August 10th, 2016, we spoke once more with [redacted] and had what from the notes appeared to be a settlement agreement which needed to be approved by her husband. We are now in receipt of this complaint. We are including a copy of the recorded order verification for the Revdex.com’s files. It shows that there was a clear understanding on the part of Ms [redacted] as to what was being ordered and the costs involved. In addition, the client was clearly asked if she had the authority to order for the company to which she replied “Yes”. Filing a complaint because your employee placed an order is not a fair reason to slander another company. As such, we ask that the Revdex.com review this complaints validity. I can understand the frustration that Mr [redacted] has towards this situation. I am not certain why their employee felt she had the ability to order anything at all if she has never ordered for their company before, let alone commit to pay for it. It is only because we understand that there are times that an employee may overstep their bounds that we were willing to offer the client to settle for costs incurred. Every business is responsible for the actions of their employees, especially when asked a direct question. If the employee had never purchased for the company before, then we are at a loss as to why she would claim she was. At this point we have rendered services in good faith as a result of their employees’ actions. We are more than willing to help find a solution that works for the client while respecting the fact that we incurred costs as a result of their employee. I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I invite Mr [redacted] to contact our offices at his earliest convenience. Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified himself as the Owner of [redacted]...

[redacted] on December 2nd, 2015. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. A member of our client care team contacted Mr [redacted] on December 11th, 2015 for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. In addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itself. On January 7th, 2016, our accounts receivable department contacted [redacted] regarding payment status and were informed that [redacted] was not available. We attempted to contact the client again on January 27th, February 10th, and March 1st, however none of our calls were returned. On March 14th, 2016 we were able to contact Mr [redacted] and were informed he would be sending a series of post-dated checks to handle the outstanding invoice. On March 24th, 2016, we contacted Mr [redacted] and were informed that he had not sent the checks as he was waiting on additional funds before he could issue payment. We attempted to contact the client again in April, May and June 2016 with the client not returning our calls which resulted in the file being transferred to IC System a professional third party collection agency. We are including a copy of the third party recorded order verification for the Revdex.com’s files. It clearly shows the client confirming the order that he placed with the agent, including pricing amounts and terms. While we are more than willing to help the client resolve the current situation, our agreement with IC Systems stipulates that we direct clients to their offices. Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by Ms [redacted] who identified herself as the Office Manager for...

Appliance MD Inc on April 14th, 2016. The client spoke with Christine from Business Development and then went through the recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. A confirmation email was sent and an additional “Ad is Live” email was also sent on April 20th, 2016 to [redacted] notifying the client that work was completed as ordered. A member of our client care team attempted to contact the client on April 21st, 2016 for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. The client care representative also emailed for the requested information same day. On April 22nd , 2016, [redacted] returned the call from client care and claimed she didn’t recall placing the order. A ticket was opened and a request was made for the recorded order verification in order to assist the client. On April 22nd , 2016, a member of our client care team contacted back Ms [redacted] with the recorded order verification. We were at this point informed by [redacted] that she was not authorized to order for the company. We were transferred to the owner of the business and informed him of the situation. He asked to hear the order verification and it was played for him at that time. Our client care representative offered to find a solution that would work for the client while covering the costs incurred as a result of his employee’s order. Mr [redacted] informed us that even though Ms [redacted] clearly stated she was authorized to order on the order verification, that he would be contacting his lawyer instead. On May 12th, 2016, Our offices received a phone call from [redacted] once more informing us that the invoice would never be paid. We informed her that we are more than willing to find a solution that works for both parties but that she had ordered the service in what we assumed was good faith and services were rendered in kind. The client terminated the call at that point. Additional calls were received the same day from [redacted] threatening our company. We did attempt once more to reason with the client and played the order verification once more for Mrs [redacted] on request, which resulted in further escalation on the part of Mrs [redacted]. We are including a copy of the recorded order verification for the Revdex.com’s files. It shows that there was a clear understanding on the part of Ms [redacted] as to what was being ordered and the costs involved. In addition, the client wanted to take advantage of the discount offered and pay by credit card for the services at the time of order. I can understand the frustration that Mr & Mrs [redacted] have towards this situation. I am not certain why their Office Manager felt she had the ability to order anything at all if she has never ordered for their company before, let alone commit to pay for it. At this point we have rendered services in good faith as a result of their employees’ actions. We are more than willing to help find a solution that works for the client while respecting the fact that we incurred costs as a result of their employee. I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I invite Mr [redacted] to contact our offices at his earliest convenience. Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response (partial audio) made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have listened to the 'partial' recording and even though our Controller verified the address I find the whole situation entrapment.  Intelligent has no proof that I personally accepted the 'free trial' because I did not, but kept telling our Controller that I approved it.  Furthermore, we do not even know what services this company provides and I personally have never received one email/mail or ANY correspondence from this company except an invoice after my Controller was told that I had already approved the service.  What services were provided??   Wouldn't you think if someone is on a free trial that you would contact that potential client to keep them informed of how the service was going?I feel this case is entrapment having them claim I pre-approved an unknown service and have NEVER received any phone calls prior to an invoice. We are not paying for what we consider a bogus service and entrapment.Regards,[redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below is the account history and recorded call information that I have reviewed. The order was placed by Mr [redacted] who identified himself as the Manager for **...

[redacted] on May 13th, 2016. The client spoke with a member of Business Development and then went through the recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. A confirmation email was sent and an additional “Ad is Live” email was also sent on May 18th, 2016 to [redacted] notifying the client that work was completed as ordered. A member of our client care team contacted the client same day for additional keywords and logo inclusion for the advertising to help put the clients best foot forward. On May 26th, 2016, client care received a call from the client asking about the invoice amount and was concerned that the cost was too high. According to the notes on file, the representative explained that we do extend credit terms at $48.75/month. The client at that point stated that he was not allowed to purchase for the company and that he wanted to cancel the order. A ticket was opened and a request was made for the recorded order verification in order to determine exactly what was agreed to at the time the order was placed. On May 27th, 2016, we received an additional call from the client asking once more for the order to be cancelled. We attempted to explain to the client that when he received the “Ad is Live” email that work had already been completed. Client care did offer to find a solution that worked for the client while respecting costs that we incurred as a result of the order he placed. Mr [redacted] stated that the owner would contact us back. On June 2nd, 2016 we finally spoke with Mr Samuel [redacted], the owner of the business. We played the order verification for the him where his employee clearly orders the service and even states that he would be paying by credit card but did not have it on him at the moment. Mr [redacted] stated that his employee was not authorized to order for his company. He also stated that he would not be paying for work done in good faith as a result of his employee’s actions. When asked why Mr [redacted] would have access to a company credit card if he does not have authority to purchase, we were asked to forward a copy of the invoice to the email on file so that he would provide it to his attorney. We did offer to settle with the client for costs incurred but were told that he didn’t think it was right to be responsible for his employees’ actions. We are including a copy of the recorded order verification for the Revdex.com’s files. It shows that there was a clear understanding on the part of Mr [redacted] as to what was being ordered, the costs involved and a clear commitment to pay for services. I can understand the frustration that Mr [redacted] has towards this situation. I am not certain why his Manager felt he had the ability to order anything at all if he has never ordered for their company before, let alone commit to pay for it. At this point we have rendered services in good faith as a result of their employees’ actions. We are more than willing to help find a solution that works for the client while respecting the fact that we incurred costs as a result of their employee. I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I invite Mr [redacted] to contact our offices at his earliest convenience. Warm regards, Jonathan [redacted]

I have reviewed the response made by the business in reference to complaint ID 10863088, and find that this resolution is satisfactory to me.  I agree that I was not directly involved in the telephone sales process the company executed. However, I strongly encourage the company to follow generally accepted business sales practices including providing written proposals,  estimates,  and statements of work.  All of these practices are consistent with other vendors who provide SEO, SEM and "white hat" solutions as previously described.  These services are very complex, can be easily misunderstood and possibly misrepresented.  At the very least written documentation regarding the proposal,  offer , services and costs would have eliminated any confusion and provided clarity on the offer from the company.  Had such documentation been provided the employee would have understood that our companies had never done business before and that she did not have authority to authorize any purchase.  We have since re-educated our employees on what they are authorized to purchase and the manner to which documentation for approval is to be provided.  We have also provided additional education to our staff to be hyper-vigilant in any telephone conversation that is not with an existing vendor to refer them to management.  Hopefully this training and process changes will prevent future misunderstandings with any vendor who follows a non-standard sales protocol.  Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] DID tell the caller that we had the business office in a different location and the person on the phone stated that it was a renewal.  I requested a copy of the call prior to the attached message and I have not received a callback with that recorded conversation.  According to [redacted], he felt that he was coerced to renew a subscription that would expire.  Again, [redacted] Construction never had a contract with Intelligent Network, nor do we wish to have a contract with this company.I DID NOT tell Angela of Intelligent Networks to send [redacted] to collections, I said that I would not pay their invoice since [redacted] did not have authorization to approve for their services.  I also told Angela that if I had to pay their invoice, I would deduct that payment from [redacted]'s paycheck or terminate his position, she laughed.I repeatedly said that [redacted] was only 23 years old, he is not an authorized to make decisions for our company, he is not an officer nor an owner.Upon reviewing our company on their website, I told Angela that they had our company listed incorrectly and that it must be removed.I have had our attorney send a letter to remove our company from their site.Regards,[redacted]