Intelligent Networks Corporation

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified herself as the office manager for [redacted] on November 21st, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsAutomated email reminders were sent out to the client at m***@ [redacted] given at the time of saleA member of our client care team attempted to follow up with the client for additional keywords and logo inclusion on multiple occasions and finally did on December 14th, We were informed the next day that her supervisor was not going to approve the order and that she wished to have the service cancelledOur representative informed the client that work had been completed quite some time ago and went over the full list of email reminders sent to her officesOur client care team repeatedly offered to find a reasonable solution that respected our terms of service and the costs incurred as a result of the order she had authorizedThe client unfortunately refused to work towards a resolutionThe file was transferred to a third party agency on February 21st, for further handlingUnfortunately the client will need to resolve this matter with themI am providing a copy of the third party order verification showing the client clearly authorized the order in question including agreement to pricing amounts and payment termsWe offered the client a fair and reasonable solution to resolve the issue while respecting the fact that we incurred costs as a result of the order being placedWe remain willing to help the client however it does take both partiesI encourage the client to reach out to our offices at his earliest convenience so our team can try and help her resolve this fileWarm Regards, Jonathan H [redacted] VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was unclear as to what I was agreeing to on this call I thought I was just helping to update a directory listing I did not understand what I was agreeing toIt is very clear in the recording I would like to have the recording between myself and "Lynn" the person the man refers to in the call I was out of line to state that I am the office manager I am not I answer Ms [redacted] calls I was swindled and I was manipulated This is a bad business practice by the people at Network Solutions.Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] As promised in my previous message, I did contact the local police dept at [redacted] Upon review of this concern's address, they informed me that it was not a proper street address but a rented mailbox (CanAm )They stated this was a scam and strongly advised me not to interact with this enterprise, provide them any information, or pay them anythingI have also been provided the contact number for attorney general, where such fraudulent enterprises are reportedIf this scam artist sends any additional messages, that will be the next stepThe police Dept at [redacted] may hear back from me too

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We are in receipt of the customer concern identified as ID [redacted] and are at a loss as to how our internal procedures failed this clientThe client originally ordered the advertising service on May 25th , and set up credit terms for equal payments at the time of purchaseThis account was flagged in our system as such, however it appears as though a new receivables agent contacted the client regarding the remaining open balance on his accountI completely understand the frustration that Mr Pratt is expressing regarding his experience and can assure him that our policies and procedures in place should have prevented a situation like this from occurringI hope that the client will accept our sincerest apology on behalf of our entire team for any confusion this may have causedI do know that since this incident has come to our attention, we have taken steps to improve our training procedures so that your unfortunate experience does not happen to any other client moving forwardThe original Client Care representative who assisted in the after sales service regarding your advertising, has reached out to you so that we may apologize for the confusion personallyShould you require any assistance going forward, please note that we have flagged your account for priority serviceWarm regards, Jonathan H [redacted] VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs a small business we receive numerous solicitation calls every dayThe owner and I spoke about this particular matter after we received the first phone call and he confirmed that he had never ordered this serviceWe do not take the time to respond to phone calls that we determine to stem from fraudulent activityWe have absolutely no use for the service they claim to have offeredI called after receiving the collection notice and informed the company that we never approved thisNo one in our company has any knowledge of this serviceOur company will not pay for any service we did not approveWe have our own website and would not benefit from the services they claim to be providingWe ask that our account be cleared, and that our name be removed from any sites associated with this company Regards, [redacted]

We are in receipt of the customer response regarding complaint ID [redacted] I had taken the time to review the clients file in detail once more as the description of events described does not match with anything found through the recorded order verification, nor the client care notes, or even the Quality Assurance and review notesOur sales and order verification process are done in accordance with FTC regulationsA third party contacts back any client placing an order to ensure that an order is actually being placedIn addition, this call confirms listing services to be rendered, pricing, and payment termsIf there was any discrepancy between what was actually ordered on the first call (or calls) and the order confirmation process, then any reasonable person would have not agreed to an invoiceA hard copy of the invoice was sent out the next business day as well as numerous email reminders with confirmed read receipts starting at seven (7) days from the order date clearly stating that payment was due I honestly question whether Mr [redacted] has actually heard the agreement because I am certain that if he did truly listen, he would see that the order was not generated through deceptive practices at allI listened to the same recorded order verification that you did and an order was definitely being placedIf Mr [redacted] had believed he was simply getting information sent, then why on January 8th, would he have an eighteen (18) minute phone call with our client care team regarding keywords and logo additions for his advertisingOn that same call the notes show that he was unsure about payment status of the invoice and that we should contact [redacted] (Lisa)I believe there is a real disconnect between what actually transpired and what is assumed to have transpired Over 85% of our online advertising and SEO services requires payment in full or a payment plan is place prior to commencementIn instances where a client wants an invoice mailed to their location, we do so in good faithIn most instances the client honors their commitment and the good will process worksI agree that in some instances it doesn’t as it appears to be the case with yours At this point, you have filed a Revdex.com complaint without being a part of the order processIn addition, the owner who ordered the service has not once contacted our offices to even mention there was an issue with the order prior to the filing of this complaintIf Mr [redacted] had changed his mind regarding the service, then he simply had to contact our offices and we would have been more than willing to resolve the account to his complete satisfaction Please have Mr [redacted] contact our offices to find a solution that works for him Warm regards, Jonathan H [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] from [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below is the account history that I have reviewedThe order was placed by Mr [redacted] who identified himself as the Owner of the company on February 22nd, The client spoke with a member of Business Development and then went through a third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsA confirmation email was sent and an additional “Ad is Live” email was also sent on February 29th, to [redacted] notifying the client that work was completed as orderedEach of these emails shows Read ReceiptsA member of our client care team contacted the client same day for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardThe agent was informed that they would prefer we follow up with them on March 3rd , When the agent followed up on March 3rd , we were asked to follow up again on March 7th, On March 7th, the agent attempted to follow up and left a voicemail asking the client to contact her back at his earliest convienienceOn March 21st, 2016, the agent finally contacted Mr [redacted] and were informed that he thought we were [redacted] A ticket was opened and a copy of the recorded order verification was requested for the clientThe order verification clearly shows an order was placedThe file does note that the recording was reviewed with the client and it clearly showed the client was informed the listing would be on elapages.comWhen asked why the client didn’t inform us there was an issue prior to the account being past due, the client stated that since we called him he wasn’t liable for the order he placedThe file has been scheduled to be transferred to a third party collection agency but a member of our Accounts Receivable team contacted the client one final time on June 16th, in order to try and find a solution that would work for both partiesWe were informed that Mr [redacted] had no intention of paying and demanded to speak with the original sales rep StuartWhen informed that Stuart was no longer working for the company, Mr [redacted] demanded we find Stuart or he would not be payingThe clients’ listing remains live on elapages.com in accordance with our TOS and the agreement with the client on February 22nd, I am unsure why the client ordered a service that he had no intention of paying forEven if the client had changed his mind, he had ample opportunity to inform us of that so that we could have minimized the costs incurred as a result of his orderWe are including a copy of the recorded order verification for the Revdex.com’s filesIt shows that there was a clear understanding on the part of Mr [redacted] as to what was being ordered, the costs involved and a clear commitment to pay for servicesI am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I encourage Mr [redacted] to contact our offices at his earliest convenienceWarm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who did identify herself as the person able to purchase the online advertising on December 9th, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsEmail order confirmations, completed work reminders and invoice reminders were sent to [redacted] which do show read receipts in our systemOn January 9th, we received a call from Mr [redacted] explaining that Ms [redacted] didn’t have the authority to order the service and may have been confusedWe did ask why we were not informed earlier as we would not have incurred the costs we haveAt this point we are working with the client to find a solution that works for both partiesI’m not sure why the client filed a complaint against our company as we have completed the work in good faithWe are more than willing to find a solution for the client and I am hopeful that we can find a solution that works for the client and doesn’t violate our Terms of ServiceJonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who did identify herself as Payables and Receivables with authority to purchase for [redacted] on February 3rd, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsDuring the order verification the client was aware A member of our client care team attempted to contact Ms [redacted] for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardOn February 7th , the client received a work is complete confirmation email along with the keyword and logo request by email at [redacted] On February 27th, we received an email simply stating we not interested in online advertising at this timeAt that point the work had already been completed and the client was already receiving invoice due and past due reminders by emailWe attempted to find a reasonable solution with the client but were informed by the client via email that she was a receptionist for the company and had no authority to order servicesThis is not the position the same client claimed to be in the recorded order verificationI am including a copy of the recorded order verification for the Revdex.com’s files so that there is no question as to the clients stated position and that clear pricing and terms were disclosed to the client at the time of orderThe client was even offered a discount for early paymentIf she was not authorized to order for the company then why would she feel she could? I would also request that the Revdex.com review this complaint as we question how a client who is not authorized to order for the company is able to file a complaint representing that same companyThe employee she claims was new and had no authority was herselfTo be clear, we have not ever threatened any clientAdvising the client that our policy is that accounts that refuse to work towards a fair and reasonable solution after services have been rendered are eventually transferred to a third party agency is a factual statementWe do our best to help clients who may have overstepped their authority however both parties need to be willing to find a solutionI am hopeful that we can find a solution that works for the client and doesn’t violate our Terms of Service and invite the client to contact our offices so we can help them close this fileWarm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt of the customer concern identified as ID [redacted] and are honestly at a loss as to how we failed this clientI have taken the time to review the clients file in detail, and also determine what work was actually completed for the clientWe do take pride in the service we provide and always strive to improve where possible.The order was placed on January 20th, 2016, by [redacted] the owner of [redacted] At the time the order was placed we clearly stated that we were Intelligent Networks Corporation, confirmed pricing terms and invoice amountAt no point in time did we say this was an existing order or an update to a previous orderWork began on the ordered services the following day and an invoice for services rendered was sent to the clients’ businessIn addition, an email stating that the advertising was live was emailed to [redacted] on January 26th, Client care attempted to contact the client for additional keywords and logo addition on the same dayAn email was sent from client care following up on the call on January 27th, Our automated system also sent an invoice email reminder on January 28th, Despite repeated attempts at contact we were unable to contact the client.On February 9th, we received an email from Mrs [redacted] from a payment due reminder email requesting that we cancel the serviceA client care representative followed up the same day and explained to the client that when she ordered the services work was started immediately as agreed and that she was outside of our cancellation periodDuring this call Mrs [redacted] then stated that she had thought we were Yellow Pages as she had an account with them.The client care representative opened a ticket to flag the file and attempted to find a reasonable solution for the clientOn February 11th, the agent contacted back the business with a possible solutionWe were informed by the individual filing the complaint that if we didn’t close the file he would be filing a complaintThis is where the account currently stands.I am sure Mr [redacted] can understand that when an order is placed, the services would be expected to be providedIn the course of providing service there are costs that are incurredI am certain that the SEO company you are referring to would not provide services to your company without an expectation of paymentIn the same manner, Mrs [redacted] would not provide tax services without an expectation of being paid for her work.I honestly have never heard of any service provider doing any “mandatory service upgrades”In addition, we spoke multiple times to Mrs [redacted] In each instance we identified ourselves as Intelligent NetworksOur email reminders and client care email requests all clearly state Intelligent Networks as wellShe clearly understood that we were providing service per her request up until such time as she requested to cancel the serviceIf there was confusion, then why weren’t we contacted or informed prior to February 9th, 2016?I do understand that businesses receive hundreds of calls per week, and that it is possible to confuse them allI am certain that we can find a solution that works for everyonePlease contact our offices at your earliest convienience.Warm regards,Jonathan [redacted] VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below is the account history and recorded call information that I have reviewedThe order was placed by Mr [redacted] who identified himself as the Manager for ** [redacted] on May 13th, The client spoke with a member of Business Development and then went through the recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsA confirmation email was sent and an additional “Ad is Live” email was also sent on May 18th, to [redacted] notifying the client that work was completed as orderedA member of our client care team contacted the client same day for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardOn May 26th, 2016, client care received a call from the client asking about the invoice amount and was concerned that the cost was too highAccording to the notes on file, the representative explained that we do extend credit terms at $48.75/monthThe client at that point stated that he was not allowed to purchase for the company and that he wanted to cancel the orderA ticket was opened and a request was made for the recorded order verification in order to determine exactly what was agreed to at the time the order was placedOn May 27th, 2016, we received an additional call from the client asking once more for the order to be cancelledWe attempted to explain to the client that when he received the “Ad is Live” email that work had already been completedClient care did offer to find a solution that worked for the client while respecting costs that we incurred as a result of the order he placedMr [redacted] stated that the owner would contact us backOn June 2nd, we finally spoke with Mr Samuel [redacted] , the owner of the businessWe played the order verification for the him where his employee clearly orders the service and even states that he would be paying by credit card but did not have it on him at the momentMr [redacted] stated that his employee was not authorized to order for his companyHe also stated that he would not be paying for work done in good faith as a result of his employee’s actionsWhen asked why Mr [redacted] would have access to a company credit card if he does not have authority to purchase, we were asked to forward a copy of the invoice to the email on file so that he would provide it to his attorneyWe did offer to settle with the client for costs incurred but were told that he didn’t think it was right to be responsible for his employees’ actionsWe are including a copy of the recorded order verification for the Revdex.com’s filesIt shows that there was a clear understanding on the part of Mr [redacted] as to what was being ordered, the costs involved and a clear commitment to pay for servicesI can understand the frustration that Mr [redacted] has towards this situationI am not certain why his Manager felt he had the ability to order anything at all if he has never ordered for their company before, let alone commit to pay for itAt this point we have rendered services in good faith as a result of their employees’ actionsWe are more than willing to help find a solution that works for the client while respecting the fact that we incurred costs as a result of their employeeI am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I invite Mr [redacted] to contact our offices at his earliest convenienceWarm regards, Jonathan [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In response to Jonathan [redacted] , he or some other person, did speak with me, and he, like the others, could not tell me what they actually did that we would be charged forI listened to several of these conversations they had with Jessica before I spoke with them myself He states that [redacted] gave them permission to invoice us, when in fact, all she did was give them the mailing address for our Company and told them, in the same conversation, that was all she was doingWho would perform work for a Company that they do not even have a mailing address for? No company, that is legitimate would do business that way No business would sell you something or “give” you a free trial, without following up during that time to see how you liked their “product”, and I still don’t know what the product is or was No person here has authority to approve or disapprove, any purchase of parts, materials, advertising, etc., this is what I told their representative or Mr [redacted] the day I spoke to him Any legitimate company would not be performing work, of any kind, without a written order or signed agreement As to the mention of [redacted] name, they did not ask for [redacted] when they first called and had no name at all to refer to until they kept saying they had spoken to a person here who had given them permission to do this and [redacted] , not knowing at the time that they are crooks, told them it was not her or myself, because she had asked me, and it could have possibly been ***, who has been gone since March So, of course, now they are using her name, when in fact, they had already called here or times and had no name of any person at all This company, Intelligent Networks Corporation, has been reported by many consumers to be frauds and a rip off and we are reporting them also We have been in business since June and have grown our business by doing good work and paying our bills, but we will not pay for something we never ordered or agreed to try, with no paperwork and no proof of what we received Thanks to the Revdex.com of the Upstate for helping us to expose companies like this one [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear b***w The business did not provide accurate information, as to time frame of conversations in this matter, also, they indicate they clearly represented themselves on initial contact when they did not, they also indicated to me there cancelation period was on there invoices which it is not, they operate under deceptive practices, and would not listen to my request to cancel, strong arming me into a request to send money.A search on ***pages.com, with search word trucking will bring back no responses, so the service they indicate is complete, has not been completedincluding sparks [redacted] , or [redacted] ***a in above search brings back the same non resultTOTAL SCAM Regards, [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail.The online advertising order was placed by Mrs [redacted] , the owner of [redacted] in December of Theadvertising service ordered is governed by our Terms & Conditions found at intelligent-networks.com/termsWhile theadvertising for terms and were paid in full, the remaining invoices became delinquent and were transferred toa third party agency on April 20th, after numerous attempts at resolution were unsuccessfulServices to that pointhad been rendered in accordance with the agreement in place and our terms of service.I do understand the clients’ frustration but at this point we are no longer in possession of her file and haven’t been forsome timeIf the client has questions regarding this account, I kindly suggest she reach out to the agency contacting her.Please let us know if there’s any further assistance we can provide.Warm Regards,Jonathan [redacted] VP CORPORATE AFFAIRS

Dear [redacted] , We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified herself as the office manager for [redacted] on June 14th, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsAutomated email reminders were sent out to the client at [redacted] given at the time of saleOn July 25th, 2016, Ms Miles informed our offices that she had forwarded the invoice to Karen Brook for payment but as she is retired and doesn’t come into the office every day that it may take up to two weeks to receive paymentWhen payment was not received we attempted contact numerous times but our emails and voicemails were not returnedThe file was transferred to a collection agency for further handlingWhile we would like to help the client, we are limited by our agreement with the third party agencyWarm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I will contact the business directly tomorrow to speak with Judy [redacted] in regards to this matter to come to a resolution so we may be done with this headache Regards, [redacted]

We are in receipt of the client’s response to complaint ID [redacted] While [redacted] did state she was the Manager and authorized to order for the company, I have found that the standard verification process was not used in this instanceThe representative failed to follow proper procedures with respect to clearly identifying our company name at the beginning of the order verification and in addition, failed to qualify the reason for sending the invoice to the owner’s attention in the first placeThis was an error that Client Care should have caught and closed the file for the client as is our procedure for any order verification that does not meet our strict standardsAs a result, the outstanding invoice has been voided in our systemI would however, like to offer the client compensation for her inconvenienceSeeing as we have completed the work and the service level normally averages $4000-$in ROI over the course of the term, we’d like to provide the service at no charge for the clientI would like to apologize to Ms [redacted] for the inconvenience this has caused her and her business and hope that she will find this proposed solution satisfactoryI appreciate your patience in this matterWarm regards, Jonathan [redacted] VP CORPORATE AFFAIRS