Intelligent Networks Corporation

We are in receipt complaint ID *** and have taken the time to review the clients file in detailFor the sake of clarity,below if the account history and recorded call information that I have reviewed.The order was placed by *** *** who identified himself as the Manager of ***
*** *** on April 18thThe client spoke with our representative from Business Development and once the order was agreed upon, wentthrough a third party recorded order confirmation process to ensure no errors, and that the client understood both pricingand payment termsDuring this process the client was asked if he had authority to purchase for the company to which hereplied that he was authorizedPricing terms were clearly disclosed which included as a discussion of promotionaldiscounts and how the price would be affected by choosing to take advantage.I do understand the clients’ frustration at this point as the employee who ordered the service is not providing accurateinformation and has placed both companies in an uncomfortable positionI can also assure you that I have reviewed therecorded client care calls and the agent in question was trying to help you as the account is over six (6) months past due andaccording to our company policy, is scheduled to be transferred out of our accounting system.I have placed a note in your file for accounting to have the recorded order verification made available to you so that youmay hear for yourself that your employee did in fact claim to be authorized to order the service for your companyWe aremore than willing to help find an amicable solution that respects our TOS (Terms of Service) and provides the value theservice is designed to provide.Please contact our offices at your earliest convienience.Warm Regards,Jonathan ***VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID ***In fact, on the same day I filed the complaint, Intelligent Networks Corporation called the theatre and said the invoice would be voided, which satisfies my concern regarding costNonetheless, I feel strongly that this business is operating in an unethical manner and I completely reject its claims to the contraryproceed as you see fit, but this situation has all the markings of a scamRegards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have reached out to the business many times in the past trying to resolve the matter and have heard the recording they sent as well but my complaint has never been resolved The business has created a system to make it appear that people have ordered a service they didn't order or want and often times don't even need This is the case with us and all the other complaints about the business are accurate descriptions of what happened to us as well The pattern is very clear about this company and I don't think it needs any further explanation I have wasted enough time on this matter and will file a complaint with the attorney general if the matter isn't resolved Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** *** The response is completely falseWe did not ask for or agree to have this entity provide us any servicesNor did we enter into any contract for any service provision (hence, there failure to provide such) He is stating the name of my assistant, who logically identifies herself when responding to phones (as was done during the telephone call today to this entity about the fake invoice).My assistant does not undertake such business transactions, which are prerogativeShe only recalls receiving a call from someone confirming change of address That cannot by any stretch of imagination be considered request for advertisement servicesI have looked further into this company since this morning and this deceptive behavior seems to be their modus operandiPlease refer to link below:***If this entity does not cease and desist immediately with their attempt at scamming, I will use any and all means available to me to redress the matterThis may include consultation with my attorney about litigation for their harrassment and disruptive behaviorI am also considering reporting them to law enforcement agencies

Unfortunately the account was originally set up in which is almost three years agoAfter the initial order is placed, allorders are subject to our Terms and Conditions which can be found at intelligent-networks.com/termsWe are uncertain asto why if Mr *** no longer wishes to utilize our services why he simply has not followed the cancellation policy outlinedon his invoicing and found clearly outlined in our terms and conditions page?Terms and Conditions are meant to protect the rights of both parties and avoid misunderstandingsWe have to dateprovided services in accordance with the agreement in place and governed by mutually agreed to terms of service.Again I apologize if there is confusion regarding this file and if you have any questions regarding our terms when you’ve hada chance to review them, a member of our client care team will be more than happy to help walk you through.Warm Regards,Jonathan ***VP CORPORATE AFFAIRS

We are in receipt complaint ID *** and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by *** *** who identified herself as the office manager
of *** *** *** on June 7th, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsDuring this process the client was asked multiple times if she had authority to purchase for the company to which she replied that she wasOn June 22nd, after the initial work was completed, a member of our client care team contacted back the client for additional listing enhancement (Keywords, description and logo inclusion)It was at this time that we were informed by the client that she was not authorized to purchase for the companyA ticket was opened and we asked who the owner of the company was so that we could determine how best to proceedThe notes do show that the client was offered a few solutions that would honor our TOS (Terms of Service) and cover costs incurredWe remain willing to find a solution that works for the client and encourage the client to reach out at her earliest conveniencePlease reach out to our offices at your earliest convenienceWarm Regards, Jonathan *** VP CORPORATE AFFAIRS

We are in receipt of the customer complaint response for the complaint dated September 30th, by *** *** *** ***There clearly is a disconnect between what the client is saying and what transpiredWe understand that there may be some confusion between ***.com and *** which is why we identify ourselves as Intelligent Networks CorporationWe do this during the sales introduction and on the Quality Assurance department recorded callIf we did not identify ourselves as such during the initial call, there would be substantial confusion during the order verification processAfter reviewing the recorded call, there was no confusion at the time of ordering the service as to who we wereA copy of the order verification has been provided to the Revdex.com clearly showing we identified ourselves as Intelligent Networks Corporation.The client is right that during the sales call our representatives, after identifying ourselves, state clearly that the advertising is on *** and while rare, it is possible that despite all of the above, the client confused our services with that of ***.comIf there was confusion, we are certain that the client upon receipt of the invoice would contact back our offices to inform us of the confusion and we would close the file for the clientThe order in this case, was placed on August 14th, and the request to cancel was received on September 30th, a time span of over daysWe are certain that does not constitute a reasonable cancellation period for *** *** *** Despite everything written in this response and the previous one, it is clear that the client has asked to cancel the serviceAs stated in our previous response, and our email to Mr *** on October 2nd, his file would be closed once the complaint process was complete. We apologize to the client for any confusion regarding the placing and cancelling of this orderWe go to great lengths for our clients and try to differentiate ourselves from our competitorsIf the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience. Warm regards, Jonathan Higgston VP CORPORATE AFFAIRS

We are in receipt complaint ID *** and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed on June 6th , by *** ***, the Office Manager for ** ***
***Once the order was placed, the client then went through the recorded order confirmation process to ensure there were no errors, and that the client understood both pricing and payment termsA confirmation email was sent and an additional “Ad is Live” email was also sent on June 13th, to *** notifying the client that work was completed as orderedIn addition, the client received multiple email reminders regarding this invoice prior to the due date and followingA member of our client care team attempted to contact the client on June 10th , 2016, June 13th, and finally on June 15th , when we were able to contact the client for additional keywords and logo inclusionDuring the course of this conversation, the client informed us that he had never agreed to any pricing and was under the impression that we were sending information for reviewA ticket was opened for the client and the recorded order verification was reviewed to ensure that the order was properly placed and authorizedWe followed up on June 16th , and were informed that the owner was on vacation and that we would need to wait for his returnWe attempted to follow up with the client again on June 29th , and left a message asking for a return phone call but are now in receipt of this complaintI am uncertain as to why Mr *** the owner of the business, would file a complaint without even speaking with our offices firstMr *** identified himself as the Office Manager of the businessIf he is an office assistant, then I would suggest that there may be an internal issue within ** *** *** that needs to be addressedThis unfortunately does not change the fact that the order was duly authorized and invoicing amounts and terms were clearly agreed toWe are including a copy of the recorded order verification for the Revdex.com’s filesIt shows that there was a clear understanding on the part of the client as to what was being ordered, pricing, and invoice termsI can understand the frustration that Mr *** has with respect to this situationI am not certain why their Office Manager felt he had the ability to order anything at all if he has never ordered for their company before, let alone commit to pay for itAt this point we have rendered services in good faith as a result of his employees’ actionsWe are more than willing to help find a solution that works for the client while respecting the fact that we incurred costs as a result of their employeeI am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I invite Mr *** to contact our offices at his earliest convenienceWarm regards, Jonathan H*** VP CORPORATE AFFAIRS

APRIL 11, 2016Re: ID ***Revdex.com, *** *** *** *** *** *** *** ***,We are in receipt of the customer concern identified as ID ***I have conducted a thorough review of the client’s order verification, the client care calls and notesThere appears to be a
misunderstanding as to when the order was actually placedI’ll explain the timeline for the client here as it appears client care has had difficulty communicating effectively to the client.The order was placed on February 4th, by *** *** for *** ***The order verification clearly shows the client ordered the service in good faith and understood the invoice amount and termsOn February 10th, a client care representative contacted the client back for additional keywords and logo for his advertising to add value to the service and help put his company’s best foot forwardThe client was unavailable but they left contact information with an individual named “***”Client care attempted follow up again on February 16th, 22nd and 26th, No calls were returned from the client.On February 29th, we received a return call from the client after receiving a past due invoice reminder email stating that no price was given at the time of orderA ticket was opened for the client and the recorded order verification was requested for the clientWe attempted follow up and on March 1st, after the client heard the order verification, claimed that it was his error and that he would call back to make payment arrangementsOn March 3rd, the client contacted our offices once more asking to hear the order verification once more as he believed he was quoted $for a year of advertising servicesWe once again provided the client with the recorded order verification showing he was quoted the invoiced amountMr *** proceeded to point out that we were not Revdex.com accredited and since we had complaints that he would not pay his billThe file was escalated and a supervisor finally got in touch with Mr *** on April 5th, where he informed us that he had filed a complaint and he doesn’t have to pay now and hung up.I do not understand why the client filed the complaintThe order was clearly placed on February 4th, He received email reminders at *** when the service was ordered, follow up emails when the work was completed, and multiple attempts at contact from client care to add value to the work he ordered.At this point, we have completed the advertising work for the client and his advertising remains live for the year in accordance with our TOSI am certain that if a client entered *** ***, ordered food and then refused to pay, Mr *** would not expect the client to file a complaint against himIf the issue is a financial one, we are more than willing to extend credit terms for the client and set up a payment plan that works for him.Again, I am certain we can find a solution that works for the client and doesn’t violate our Terms Of Service, and I invite Mr *** to contact our offices at his earliest convenience.Warm regards,Jonathan ***VP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowOur office manager never spoke with anyone named Lucas. When the bill arrived we requested that the listing be cancelled and we will not pay this bill. Regards, *** ***

I am sorry that the client feels the way they do and I also can understand the clients’ frustration with the order placed by her employeeWe have provided proof that the employee ordered the service and we have rendered the service as agreed toWe even clearly asked if she was authorized to purchase for your company and she stated “Yes”Despite these facts, the client continues to deny these events have occurredThe invoice is not “fake” and services were ordered by the employeeI understand that when an employee oversteps their authority it is never an easy situationIt is because we understand that we were more than willing to work with youOur services are used by thousands of clients across the country who are more than satisfied with the return on their advertising investmentWe remain more than willing to help the client find a solution that works for both parties and I am certain one does existPlease contact our offices at your earliest convenience so we can resolve this matterWarm regards, Jonathan *** VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the initial call, the only clear identification was "The Ella Pages." If Intelligent Networks was mentioned it was only while the billing was happening and the sales caller intimated that they were just a billing company who handled their financial transactions If IN is a legitimate company, they need to review their sales team We were also told by that sales person that we had days to cancel The February 11th call from "Judy ***" was the first we knew that this was a new account and not an expansion of an existing account When we informed them there had been a mistake, they refused to cancel the service unless we paid the amount due, even though it was less than days since we were tricked into accepting it They offered at most a 20% discount We informed them we would pay actual expenses incurred if we received an accounting proving they had done it They have never provided us with this and lied to us about it As far as we can determine, all they have done is add us to an extremely obscure listing Optimizations were obviously never done as a Google and Yahoo search for *** *** *** *** *** in mid February completely failed to find that listing.Frankly, any company that does legitimate business would provide that accounting and allow us to cancel the account
Regards,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe company (Intelligent Networks) requested a copy of the
invoice associated with this complaint. I emailed that to them as
requested on 7/15/and have included it as an attachment to this responseThe
invoice related to this complaint is their invoice #***. We are
seeking a refund for the full invoice amount of $as this amount was
fraudulently collected from our company by Intelligent Networks in January Their response to our complaint states, “we have had
absolutely no contact with this company since July when the original order
was placed by the Bookkeeper at *** *** *** ***.” This statement is untrue. I spoke to the company by phone four times
prior to this complaint- twice in January and twice in June In addition, this statement claims an order was placed and
that is untrue. No order was ever placed
by our company. I have requested
documentation that our company placed an order with them and none has been
provided. In June during a phone conversation with Intelligent Networks they played a recording of
their company representative’s voice saying something to the effect of “Do you
agree to these charges?” They stated that our employee answered “yes” to that question
but you are not able to hear it on the recording. The woman I spoke to at Intelligent Networks said she would try to
have her “audio team” enhance the recording but when we spoke the next time in June she
said they were unable to enhance itThe only audio they played us that where we could hear anyone
other than their company rep’s voice was a three second audio clip of a very
faint voice saying our employee's name.
Intelligent Networks stated that this was our employee
verifying her authorization of the chargesThis is untrue. We have never authorized any charges and Intelligent Networks has been unable to provide us with any documentation- written or otherwise- that we have done so. We continue to seek the resolution of a refund for
$584.95. Thank you, Office Manager *** ***

We are in receipt of the customer concern identified as ID *** and are honestly at a loss as to how we failed this clientI have taken the time to review the clients file in detail, and also determine what work was actually completed for the clientThe order was placed on February 18th,
by *** ***, the owner of *** *** ***There appears to be a large disconnect between the system notes and the complaint filed by the clientI have reviewed the recorded order verification and it appears that the client was fully aware they were ordered the online listing and had a clear understanding of the invoice amount and terms at the timeSince the time of order, the client received an order confirmation email to *** on February 18th, a “work is completed” email on February 25th, 2016, and invoice reminders on March 9th, 24th, April 9th, and 24th, Once an order is placed with our company, a member of our client care team also contacts the client within 3-business days for additional keywords, logos and social media profiles for their advertisingMrs *** was contacted on February 25th, and before the agent could discuss the order, the client hung upThe agent attempted to call back and left a voicemail explaining that she believed the line had disconnected and left her contact number and asked the client to call backThe agent also sent a follow up email to *** with her contact informationOn March 8th, 2016, the client care agent reached out to Mrs *** once more and at this point in time Mrs *** informed the agent that she could not afford the serviceThe agent offered to extend credit terms for the client at $48.75/month as we had already completed the work as requestedThe client once more hung up on the agentOn March 18th the client replied to the February 25th, email stating that she did not believe she had ordered the serviceA resolution specialist attempted to contact the client on March 18th, 2016, March 31st, 2016, April 8th, 2016, and once more on April 11th, In each instance voicemails were left with the client and we did not have our calls returnedOn April 13th, the resolution specialist finally reached the client and Mrs *** claimed that there was no price disclosed at the time of order and that she would not be paying for servicesShe did inform the agent that she was dealing with a death in the family and ended the callThe specialist opened a ticket for the client requesting a copy of the recorded order verification so that they would be able to review it togetherOn April 27th, 2016, Mrs *** was offered to listen to the order confirmation where the price was disclosedThe client hung up at some point during the call and we are now in receipt of this complaintI am including a copy of the recorded order verification for the Revdex.com’s files as we are uncertain as to whether the client still wishes to have the situation clarifiedI am at a loss as at any point in time the client could have returned any of the calls placed by our officesDespite all of the above, we are certain we can find a solution that works for the client

We are in receipt of the customer complaint dated July 7th, After reviewing the system notes regarding this account there seems to be an escalation failure on the part of our teamThe order was placed on April 24th, and the first contact regarding payment status occurred on May 26nd,
While technically outside of the regular cancellation window, the agent should have followed company policies and allowed for the cancellation at that timeWe offer multiple business services including Web Design, SEO, SEM, and online advertising (which is the service that was actually ordered)Each service compliments the other and it would be counterproductive to have an introductory order process as described by the client especially when that does not correspond by the order verification process.Please let the client know that we have voided the invoice from our system and would hope that *** *** *** recognizes that we do value our reputation as a business service provider.We go to great lengths for our clients and try to differentiate ourselves from our competitorsIf the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience.Warm regards,Jonathan HVP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated July 7th, We do not understand why this client has not contacted our offices despite repeated requestsWe have the authorization from Mrs *** to provide services for Hayles & Howe Inc including agreement to the invoice amount and
payment termsWe have left numerous voicemails offering to prove that this was in fact orderedFiling complaints and making accusations, without determining all the facts, damages a business’s reputation needlesslyI am certain that Hayles & Howe Inc would have serious concerns if this happened to their businessPlease ask Mrs *** to contact our offices at her earliest convenience.If she simply has changed her mind and no longer wanted the services then she simply needed to inform us and a member of our team would have gladly helped her close the invoiceIf on the other hand, someone from her office has ordered the service using her name, I am certain that she would agree that this would be a serious issue for Hayles & Howe Inc that would need immediate attentionAll listing information was provided on the authorization and Hayles & Howe’s business listing matches with the information provided on their company website as wellThere clearly is a disconnect between what occurred during the original order and the filing of this complaint.We go to great lengths for our clients and try to differentiate ourselves from our competitorsIf the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience.Warm regards,Jonathan H***VP CORPORATE AFFAIRS

Re: ID ***We are in receipt complaint ID *** and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewed.The order was placed by Mr *** who identified himself as the owner
of *** *** *** *** on November 24th, While the advertising for was paid in full for while taking advantage of the promotional discount, the invoice became delinquent and was transferred to a ** ***, a third party agency on April 20th, 2017.I do understand the clients’ frustration but at this point we are no longer in possession of his file and haven’t been for some timeI kindly suggest he reach out to the agency contacting him.Please let us know if there’s any further assistance we can provide.Warm Regards,Jonathan ***VP CORPORATE AFFAIRS

We are in receipt of the customers’ response for complaint ID [redacted].  I have reviewed the customer’s response and have listened once more to the client’s recorded order verification. The verification clearly states that the order was for online advertising. The agent asked clearly and directly if a purchase order number was required or if the invoice should be sent to his attention. In addition, the client was directly offered a 10% discount for immediate payment at the time of order and clearly advised that payment was due upon receipt.   I am uncertain as to why Mr [redacted] continues to disparage our company. I am providing a clear and accurate account of what was ordered and the correspondence that transpired since. Making false claims that are not backed up by any of the documentation or the recorded order verification do not help us get any closer to a solution. It is clear that Mr [redacted] ordered the service and based on the account history, clearly was engaged with the order enhancement process. I am certain that if Mr [redacted] were to review the order verification or the email correspondence during the time since the order was placed, we would not find ourselves in the current position. A copy of the recorded order verification remains on file at the Revdex.com should you require to hear it at any time. Please keep in mind that we completed the work in good faith and were only advised there was a problem when it came time to render payment. That is not a situation that any business would like to find itself in. We stand by our previous commitment to help the client find a solution that works for ** [redacted]. Please contact our offices at your earliest convenience.  Warm regards,   Jonathan H[redacted]VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated October 8th, by [redacted]. This is not a client name in our system. We do however have a Western Trading 28, and can only assume that the latter is the account the client is referring to as they show the same physical address.  According to...

the notes on file, the order was placed by the Office Manager Faye [redacted] on July 16th, 2015 from an IP address originating in Arvada, Colorado. There was no contact between the two companies until August 13th, 2015 when our accounts receivable department called regarding status of payment. Ms [redacted] asked that we email a copy of the invoice as she was certain the invoice had already been paid. On October 8th, 2015, as the client was well beyond the cancellation period, a settlement agreement was reached covering costs incurred due to the owner’s decision not to abide by the agreement in place. We are now in receipt of this complaint. To be clear, Ms [redacted] has never disputed placing this order. In addition, we have never received a call from the individual filing the complaint to notify us there was a dispute on this file prior to filing with your offices. Selectively choosing Yelp reviews where certain clients falsely claim they did not order the service does not invalidate the fact that the office manager did place an order. We are also asking the Revdex.com to review this complaint to be marked as invalid. We ask that Mr [redacted] contact our offices at his earliest convenience in order to be provided with proof services were ordered, including amounts due and payment terms. While we are more than willing to help the client close his file, we are at a loss as to why he would file a complaint without even speaking with our offices. We go to great lengths for our clients and try to differentiate ourselves from our competitors. If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience. Warm regards, Jonathan Hi[redacted]VP CORPORATE AFFAIRS

We are in receipt of the customer’s response regarding ID [redacted]. I am not sure what more I can do to help clarify the situation for the client. I have reviewed the recorded order verification and I don’t see how you feel coerced into placing an order. I also don’t understand why you would agree to pay an invoice for $584.95 if you weren’t certain as to what was being ordered. If what you are stating were the case, then when you received the invoice and email reminders one would normally assume that if there was a problem we would be contacted. If I were in the same situation you describe, I would contact the company back immediately to ensure they didn’t incur costs as a result of my mistake. In this case, all the events described in our initial response show indifference. We are now approaching 90 days since the order was placed. I think even you can agree that this should have been handled differently from the beginning. I can only assume that the issue is more financial than anything else. I have placed a note in your file with Client Care to help find a solution that works for you without being a dollar more than our costs incurred as long as arrangements are made within a reasonable timeframe. Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS