ITC Delta Com Communications inc

For this claim the store of purchase approved a full refund of the merchandise in questions.On October 4, the sectional was pickand a refund in the amount of $1,has been refunded.We unfortunately cannot refund additional money other than what was original paid for the
merchandise.Should the consumer have any additional questions in regards to the refund, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have repeatedly contacted Jerome's and attempted to get this problem resolved. I have been consistently pushed off to "other vendors" though my purchase and contract was with Jerome's. *** *** has refused to contact me after their attempt to settle when I pointed out that they had not provided me with the sufficienty amount I had sent them. Thier alleged owner *** (***) had initally contacted me after the insurance claim their filed was rejected. They offered an amount that only covered the Labor only for the repair and installation of the flooring damaged, and did not address the actual material damaged:
This message was sent on 6/8/at which I recieved a threatening phone call from *** yelling at me, calling me a liar and threatening a lawsuit against me. I have not heard anything from this company since:
***,Thank you for your email and call todayI went back to look at the email and invoices I gave you originallyThe $only covered the labor to install the flooring that was put in before April 22, The material for sqft of the house equaled an additional $The total square foot of the house is sq ft and was not taken into account with the information I sent to your companyThe invoice you referenced also did not include the labor/material to repair and repaint the sections of the house that were affected.Looking into the details, the $settlement is unsatisfactory and does not cover even the material to replace the damage caused by your moversI have re-attached the invoices originally sent to start this process.Please note to settle this claim without further action, I will accept no less than $3,This will cover at least the brand new flooring that was damaged during the moveIf there is objection to this, I reserve the right to file suit against replacement of the entire flooring and all damages to the house including walls, paint and handrailsThe full amount of the flooring would be increased by a minimum of 50% due to the square footage effected and can be validated by the general contractor that was sent to my house approximately days agoIn addition, there would be a claim for repairs to the walls, handrails, paint and labor required to fix the other items mentioned previously.Please advise how you would like to proceedLooking at all the documentation and claim I filed, the $does not cover the damages incurred by your companyI will await you responseHave a great evening
I am asking that only the amount which was paid to install the new flooring be paid as damages. This excludes damages to the walls, handrails, and remaining portion of the floor and clean up that I had to do once the movers left. *** has been absolutely unresponsive and very unprofessional during this timeframe. I have had to send repeated emails and phone calls to get any status update and the way I was treated during my last interaction with *** was completely unacceptable. I want yet another 3rd party professional to come out to the location and survey and estimate the damages for repair/replacement costs or the amount I asked for above, covering my investment into the flooring that was one day old - $3,
I will await word from ***, but I do not accept the answer from Jerome's and not taking accountability for who they hire to deliver their product. My contract was with Jerome's, not ***
Regards,*** ***

In regards to this claim, *** has been contacted to notify that the parts were not available from the manufacturer.*** will be in contact with the consumer to advise of what alternative options are available.Since this claim was through ***, they will determine the options being provided in lieu of the parts.Sincerely,*** ***Customer Care Manager

In regards to this claim, we contacted the customer directly
The consumer is aware we are unable to offer a refund on the merchandise, but we did offer the consumer the option to reselect to something else
Should the consumer wish to reselect the offer will be valid until 4/5/ The
consumer did mention they will go into the store this weekend to see if there is anything else they would prefer in lieu of this set
Once the consumer reselects, we would pick up the merchandise in the residence at the same time of delivery
Should you have any additional questions or concerns, please do not hesitate to contact us at*** ***
Sincerely,
Jerome's Furniture

In regards to this complaint the consumer already contacted us directly and the mattress was exchanged on July 22, 2015.Since this exchange the consumer has not reported any additional concerns.Please let us know should you have any additional questions or concerns.Sincerely,*** ***Customer
Care Manager

In regards to this claim, the consumer was contacted directly last week and the consumer reselected to another sofa.The new merchandise was already delivered on October 31, 2015.Since the new merchandise was delivered there have been no additional issues reported.Should the consumer need further
assistance or have any additional questions, he may contact us at *** ***Sincerely,Jerome's Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution might be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Please have the technician bring appropriate quality and sufficient amount of material to make the repair so it lasts as any customer would expectThe existing material was already over stretched and failed
I will call to schedule an appointment for your technician to come that works with my availability.
P
Regards,
*** ***

HI ***
We are unable to offer a refund to the consumer. The offer for reselection is as a good faith gesture and is the only option we can provide other than repair
We can extend the offer of reselection for another week for the consumer which will expire on 7/20/
I will notate the consumers account with this option
Sincerely,
*** ***
Night Delivery & Tech Support Manager
Jerome’s Furniture Warehouse
Mesamint Street
San Diego, CA

The consumer was contacted and a technician was scheduled to install the parts
Sincerely,
Jerome's Furniture

For this claim, the consumer was contacted directly. Customer was provided a final offer and will contact us back after speaking with her husband.Sincerely,Jerome's Furniture

Dear ***,We appreciate you reaching out to us and apologize for any inconvenience. I called this morning and left a detailed message to assist youPlease reach out to our support team at 866.633.4094.Sincerely,Jerome's Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. The business has resolved the problem today. I appreciated your assistance with this matter
Regards,
*** ***

In regards to this claim the refund was processed back to the *** *** card on file on March 1,
The credit card refund should have already been reflected on the consumer’s credit card
We apologize for any inconvenience which may have been caused
Should the consumer have any
additional questions or concerns, they may simply contact us at *** ***
Sincerely,
Jerome's Furniture

Dear Ms***, Thank you for the additional information We would gladly like to assist you with the claim, however, we were unable to reach you and also did not hear back from you with additional information.Please feel free to contact us at (866) 633-with this information You may also e-mail us directly at [email protected]; please provide the phone # on the account.Once we have received information in regards to the actual issue with the merchandise we can gladly see if there is anything further we can do outside of our warranty.Sincerely,Jerome's Furniture

We are working with
Guardian on this claim and will be in contact with the consumer directly as
soon as we can have clarification from Guardian on what option they can
provide
Sincerely,
Jerome's Furniture

The first picture is the picture on the website which is brownThe second picture shows our old brown set alond with Jerome's green set on the rightThey say that it's the same color as the set on their show room but it is definitely not the same color as what I ordered onlineI also submitted a dispute through my PayPal MasterCard and they have refunded me tentativelyPlease pick up this set. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear *** ***
We apologize once again for the inconvenience of
your recent shopping experience
The offers listed in the
previous correspondence are still valid if you wish to taken advantage of both
offers
Please do not hesitate
to contact us at *** *** should you have any additional questions or
concerns
Sincerely,
Jerome's Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
Unfortunately, we have already done as you suggested; however your company has failed, again, to fulfill their part which was to contact my daughter at *** to make scheduling arrangementsThis was the plan I had spoken to your customer service representatives aboutOnce again your failure to fulfill your obligations is blatantly apparentI would like the dresser replaced as you promisedIt is defectiveRegards,*** ***