For this claim, the consumer was contacted directly.A refund, minus the original delivery fee, has been offered The merchandise in question is scheduled to be pickon Sunday August 27, 2017.Once the merchandise has been returned, the original store of purchase will contact the customer
to process the refunds.Should the consumer have any additional questions or concerns, our delivery department is open daily from 6:00-12:am.Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not acceptable. When I purchased the furniture from Jerome's and asked if they would take the old items at no time did they give me any instructions on what the condition of the goods had to be in in order for them to pick them up. If I am making a donation to the Salvation Army then why am I being charged a $fee to make a donation - this seems ridiculous. Additionally, I made the agreement with Jerome's not this 3rd party company they hired to deliver my furniture and pick up the old items. I have been informed by the delivery company that this happens every day because Jerome's fails to inform their customers of what the condition of the furniture must be in for them to pick the items up. I have already had a company pick up the items so your offer is not applicable. This whole process cause a great inconvenience to me and my family and I think it is only fair you send me the $I am asking for. Maybe this way you will train your employees better so this does not happen to another unsuspecting customer.Regards,
*** ***
In regards to this claim, we contacted the customer directly
The consumer is aware we are unable to offer a refund on the merchandise, but we did offer the consumer the option to reselect to something else
Should the consumer wish to reselect the offer will be valid until 4/5/ The
consumer did mention they will go into the store this weekend to see if there is anything else they would prefer in lieu of this set
Once the consumer reselects, we would pick up the merchandise in the residence at the same time of delivery
Should you have any additional questions or concerns, please do not hesitate to contact us at*** ***
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***
In regards to this claim, *** has been contacted to notify that the parts were not available from the manufacturer.*** will be in contact with the consumer to advise of what alternative options are available.Since this claim was through ***, they will determine the options being provided in lieu of the parts.Sincerely,*** ***Customer Care Manager
For this claim, the consumer was contacted directly. Customer was provided a final offer and will contact us back after speaking with her husband.Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution might be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Please have the technician bring appropriate quality and sufficient amount of material to make the repair so it lasts as any customer would expectThe existing material was already over stretched and failed
I will call to schedule an appointment for your technician to come that works with my availability.
P
Regards,
*** ***
HI ***
We are unable to offer a refund to the consumer. The offer for reselection is as a good faith gesture and is the only option we can provide other than repair
We can extend the offer of reselection for another week for the consumer which will expire on 7/20/
I will notate the consumers account with this option
Sincerely,
*** ***
Night Delivery & Tech Support Manager
Jerome’s Furniture Warehouse
Mesamint Street
San Diego, CA
In regards to this complaint the consumer already contacted us directly and the mattress was exchanged on July 22, 2015.Since this exchange the consumer has not reported any additional concerns.Please let us know should you have any additional questions or concerns.Sincerely,*** ***Customer
Care Manager
In regards to this claim, the consumer was contacted directly last week and the consumer reselected to another sofa.The new merchandise was already delivered on October 31, 2015.Since the new merchandise was delivered there have been no additional issues reported.Should the consumer need further
assistance or have any additional questions, he may contact us at *** ***Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. The business has resolved the problem today. I appreciated your assistance with this matter
Regards,
*** ***
Dear ***,We appreciate you reaching out to us and apologize for any inconvenience. I called this morning and left a detailed message to assist youPlease reach out to our support team at 866.633.4094.Sincerely,Jerome's Furniture
In regards to this claim the refund was processed back to the *** *** card on file on March 1,
The credit card refund should have already been reflected on the consumer’s credit card
We apologize for any inconvenience which may have been caused
Should the consumer have any
additional questions or concerns, they may simply contact us at *** ***
Sincerely,
Jerome's Furniture
We are working with
Guardian on this claim and will be in contact with the consumer directly as
soon as we can have clarification from Guardian on what option they can
provide
Sincerely,
Jerome's Furniture
Dear Ms***, Thank you for the additional information We would gladly like to assist you with the claim, however, we were unable to reach you and also did not hear back from you with additional information.Please feel free to contact us at (866) 633-with this information You may also e-mail us directly at [email protected]; please provide the phone # on the account.Once we have received information in regards to the actual issue with the merchandise we can gladly see if there is anything further we can do outside of our warranty.Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The first picture is the picture on the website which is brownThe second picture shows our old brown set alond with Jerome's green set on the rightThey say that it's the same color as the set on their show room but it is definitely not the same color as what I ordered onlineI also submitted a dispute through my PayPal MasterCard and they have refunded me tentativelyPlease pick up this set. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
Unfortunately, we have already done as you suggested; however your company has failed, again, to fulfill their part which was to contact my daughter at *** to make scheduling arrangementsThis was the plan I had spoken to your customer service representatives aboutOnce again your failure to fulfill your obligations is blatantly apparentI would like the dresser replaced as you promisedIt is defectiveRegards,*** ***
Dear *** ***
We apologize once again for the inconvenience of
your recent shopping experience
The offers listed in the
previous correspondence are still valid if you wish to taken advantage of both
offers
Please do not hesitate
to contact us at *** *** should you have any additional questions or
concerns
Sincerely,
Jerome's Furniture
For this claim, the consumer was contacted directly.A refund, minus the original delivery fee, has been offered The merchandise in question is scheduled to be pickon Sunday August 27, 2017.Once the merchandise has been returned, the original store of purchase will contact the customer
to process the refunds.Should the consumer have any additional questions or concerns, our delivery department is open daily from 6:00-12:am.Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not acceptable. When I purchased the furniture from Jerome's and asked if they would take the old items at no time did they give me any instructions on what the condition of the goods had to be in in order for them to pick them up. If I am making a donation to the Salvation Army then why am I being charged a $fee to make a donation - this seems ridiculous. Additionally, I made the agreement with Jerome's not this 3rd party company they hired to deliver my furniture and pick up the old items. I have been informed by the delivery company that this happens every day because Jerome's fails to inform their customers of what the condition of the furniture must be in for them to pick the items up. I have already had a company pick up the items so your offer is not applicable. This whole process cause a great inconvenience to me and my family and I think it is only fair you send me the $I am asking for. Maybe this way you will train your employees better so this does not happen to another unsuspecting customer.Regards,
*** ***
In regards to this claim, we contacted the customer directly
The consumer is aware we are unable to offer a refund on the merchandise, but we did offer the consumer the option to reselect to something else
Should the consumer wish to reselect the offer will be valid until 4/5/ The
consumer did mention they will go into the store this weekend to see if there is anything else they would prefer in lieu of this set
Once the consumer reselects, we would pick up the merchandise in the residence at the same time of delivery
Should you have any additional questions or concerns, please do not hesitate to contact us at*** ***
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***
In regards to this claim, *** has been contacted to notify that the parts were not available from the manufacturer.*** will be in contact with the consumer to advise of what alternative options are available.Since this claim was through ***, they will determine the options being provided in lieu of the parts.Sincerely,*** ***Customer Care Manager
For this claim, the consumer was contacted directly. Customer was provided a final offer and will contact us back after speaking with her husband.Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution might be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Please have the technician bring appropriate quality and sufficient amount of material to make the repair so it lasts as any customer would expectThe existing material was already over stretched and failed
I will call to schedule an appointment for your technician to come that works with my availability.
P
Regards,
*** ***
HI ***
We are unable to offer a refund to the consumer. The offer for reselection is as a good faith gesture and is the only option we can provide other than repair
We can extend the offer of reselection for another week for the consumer which will expire on 7/20/
I will notate the consumers account with this option
Sincerely,
*** ***
Night Delivery & Tech Support Manager
Jerome’s Furniture Warehouse
Mesamint Street
San Diego, CA
In regards to this complaint the consumer already contacted us directly and the mattress was exchanged on July 22, 2015.Since this exchange the consumer has not reported any additional concerns.Please let us know should you have any additional questions or concerns.Sincerely,*** ***Customer
Care Manager
The consumer was contacted and a technician was scheduled to install the parts
Sincerely,
Jerome's Furniture
In regards to this claim, the consumer was contacted directly last week and the consumer reselected to another sofa.The new merchandise was already delivered on October 31, 2015.Since the new merchandise was delivered there have been no additional issues reported.Should the consumer need further
assistance or have any additional questions, he may contact us at *** ***Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. The business has resolved the problem today. I appreciated your assistance with this matter
Regards,
*** ***
Dear ***,We appreciate you reaching out to us and apologize for any inconvenience. I called this morning and left a detailed message to assist youPlease reach out to our support team at 866.633.4094.Sincerely,Jerome's Furniture
In regards to this claim the refund was processed back to the *** *** card on file on March 1,
The credit card refund should have already been reflected on the consumer’s credit card
We apologize for any inconvenience which may have been caused
Should the consumer have any
additional questions or concerns, they may simply contact us at *** ***
Sincerely,
Jerome's Furniture
We are working with
Guardian on this claim and will be in contact with the consumer directly as
soon as we can have clarification from Guardian on what option they can
provide
Sincerely,
Jerome's Furniture
Dear Ms***, Thank you for the additional information We would gladly like to assist you with the claim, however, we were unable to reach you and also did not hear back from you with additional information.Please feel free to contact us at (866) 633-with this information You may also e-mail us directly at [email protected]; please provide the phone # on the account.Once we have received information in regards to the actual issue with the merchandise we can gladly see if there is anything further we can do outside of our warranty.Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The first picture is the picture on the website which is brownThe second picture shows our old brown set alond with Jerome's green set on the rightThey say that it's the same color as the set on their show room but it is definitely not the same color as what I ordered onlineI also submitted a dispute through my PayPal MasterCard and they have refunded me tentativelyPlease pick up this set. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
Unfortunately, we have already done as you suggested; however your company has failed, again, to fulfill their part which was to contact my daughter at *** to make scheduling arrangementsThis was the plan I had spoken to your customer service representatives aboutOnce again your failure to fulfill your obligations is blatantly apparentI would like the dresser replaced as you promisedIt is defectiveRegards,*** ***
Dear *** ***
We apologize once again for the inconvenience of
your recent shopping experience
The offers listed in the
previous correspondence are still valid if you wish to taken advantage of both
offers
Please do not hesitate
to contact us at *** *** should you have any additional questions or
concerns
Sincerely,
Jerome's Furniture