In regards to this claim, I called and spoke with *** *** directly
The warranty for the mattress is directly through the manufacturer The manufacturer does require that the mattress be on proper frame and supports
The consumer does have a metal frame, but the inspection indicated
there was no center support to be able to support the weight of the mattress and box spring
The consumer is aware I am contacting the manufacturer directly to see if there are any options which they can possibly provide I will be back in contact with the consumer directly by the end of this week with an outcome
Should the consumer have any additional questions or concerns, he may simply contact us at*** ***
Sincerely,
*** **
Night Delivery & Tech Support Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The seam IS separated where the leather meets the fabric on the underside, this is not a rip nor a tear but poor stitchingThe tech that was here in September agreed that it was a manufacturing defect and ordered the part for usNow the part is in and Jerome's does not want to pay to have it replacedLet me know if you would like to waste more time to send another tech to look at the separation
Regards,*** ***
In regards to this
claim, within weeks after delivery the consumer would have received paperwork
in the mail directly from *** who is the extended warranty carrier
This warranty
information would indicate what is covered under the year OOPS protection
plan from ***
The policy covers any array of one-time accidental
stains or damage; however, springs in the frame are not covered under the
warranty
In order for the springs
to be covered through Jerome's, the claim would need to have been called into
us prior to December 28, 2014, which was the end of the one-year warranty for
manufacturing defects to be reported
The consumer does still
have a warranty for a total of years (from the original delivery date) for
the frame to be repaired; however, this does not cover springs
We can gladly recommend the
consumer to contact a 3rd party company called *** *** Their
office can be reached at *** ***
If the consumer believes
the wooden frame on the sectional is broken, they can contact us directly at
(*** *** and we can send out one of our service technicians to repair the
frame in the residence
Should the consumer have
any additional questions or concerns, please contact us at the number listed
above
Sincerely,
Jerome's Furniture
In regards to this claim, the rug is being refunded
This was a finance purchase and finance refunds can take up to billing cycles to reflect on the consumers finance statement
The rug was brought back days ago
The consumer should show the credit through *** within
billing statements
Should the consumer have any additional questions or concerns, they may simply contact us at*** ***
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I acknowledge that I will lose *** protection with a refund I accept the loss of *** I have not yet received the replacement cushion cover I will notified Revdex.com when that arrives and when the refund is confirmed
Thank you
*** ***
I just wanted to let you know that as of today we’ve yet to receive the replacement cushion cover nor any refund from ***. If we can find out how the cushion cover was to be delivered or if mailed is there is a tracking number that would be helpful
Thank you for your efforts!
** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowJerome’s called and left a message on Wednesday december 6thWe tried calling back Wednesday right after, Thursday, and FridayWe left a voicemail each time but have not been contacted backWe would accept the refund but want he process to be started with them before acceptingThank you***Sent from my iPad
Regards,
*** ***
In regards to this claim, it appears *** has special ordered the chair
The estimated time of arrival for this chair is the beginning of October As soon as the shipment has been received the consumer will be contacted
We do apologize for the inconvenience; however, we are unable to offer a partial refund on the chair
We can gladly extend a $gift certificate which can be redeemed at any one of our showroom locations The gift certificate will be mailed to the consumers address and is valid for one year from the issuance date
Should the consumer have any additional questions or concerns, please do not hesitate to contact us at*** ***
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I have previously explained, both to Jerome's and in my Revdex.com complaint, my sister is unable to sleep on the mattress deliveredAt no time during the purchase process was there an explanation that there was a 4-week breprocess! We would NOT have purchased the mattress had we known thisMy sister continues to experience pain nightly from sleeping on this mattressIf a replacement mattress that provides the comfort she experienced in the store cannot (or will not) be provided, I want the cost of the mattress refundedMattress and power base charges were $2998.00; less the cost of the power base (from Jerome's web site) of $(http://www.jeromes.com/furniture/mattresses/adjustable-beds/contemporary-adjus...⇄ is $to be refundedMy sister needs immediate help as I explained in my initial call to Jerome's customer service and my initial Revdex.com complaintTo date she has received no help whatsoever from Jerome's except for the suggestion of the CSR "manager" that I purchase a 'memory foam' topper to help her!
Regards,
*** ***
For this claim, we received additional information from our Finance Department The refund was processed, however, the refund was sent back due to an issue with coding on our end
We apologize and this was our error in regards to how the refund was sent to ***
The refund was re-processed last Friday and will be showing available on the *** account within 5-business days The credit should be reflected on the consumers next billing cycle
This information was already confirmed with *** as well
Should the consumer have any additional questions or concerns, they may simply contact us at*** ***
Sincerely,
Jerome's Furniture
Dear *** *** *** ***
Thank you for reaching out to us We apologize for any miscommunication or inconvenience which has occurred
After review of your account, the merchandise in question was delivered on May
26, You are currently still under our warranty for manufacturing defects which are reported within the 1st year from the original delivery date
The seat cushion cores as well as the backrest filling for the sofa are currently on order through the manufacturer We assure you we are working diligently to have the parts here as quickly as possible The current estimated time of arrival for your parts is showing the beginning/middle of June
The regular estimated time of arrival for parts which are being shipped from overseas is roughly 8-weeks The technician inspected the merchandise in your residence Mid-April
We have asked the manufacturer to rush the arrival of parts as quickly as possible
We do understand your frustration; however, we are unable to comply with your request for refund. We of course will still honor our warranty for parts and repairs under our warranty
For the inconvenience, we can gladly extend free delivery on your next purchase (value up to $89.99). This offer will be valid for year and will expire on May 8,
As soon as your parts have been received we will contact you to schedule a technician to install the parts
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
In regards to this claim, we are currently in contact with the manufacturer of the mattress to see what we can further offer
The customer will be contacted directly within 3-business days at the latest
Should the consumer have any additional questions or concerns, they may simply contact
us at (*** ***
Sincerely,
Jerome's Furniture Warehouse
Dear *** ***
Thank you for reaching out to us
We would like to assist you, however, we are unable to locate any account
base upon your first name, last name, address or phone # which you
provided
We will need the
original order # or the phone # which was used at the time of purchase to be
provided so that we may look up your account to find out which mattress was
purchased
All of the mattresses
which we sell have a warranty directly through the manufacturer, in some cases;
Jerome's will act as a liaison between the consumer and the manufacturer for
the warranty to be fulfilled
Without being able to
locate your account, we are unable to assist you further
If you can please locate the
above information and contact us at *** *** we can gladly provide
additional information in regards to the manufacturer and the warranty
Sincerely,
Jerome's Furniture
After review of this claim, it appears a resolution was achieved with the store of purchase directly. We apologize for the inconvenience and confusion which occurred.The finance company had notified us that the form of I.Dwas not going to be accepted but the consumer was able to go back into
the store and the financing was complete.The customer was provided 10% off the order in the amount of $for the inconvenience which occurred.Should the consumer have any additional questions, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture
In regards to this claim, we did have a technician appointment scheduled back in July for the parts to be installed.The customer had contacted us to advise they were not available for this appointment and we did not hear again from the consumer to reschedule the technician appointment.We are
verifying the parts are still available here in our warehouse and a representative will be in direct contact with the consumer within 48-hours.Should the consumer have any additional questions in the meantime, they may contact us directly at *** ***Sincerely,Jerome's Furniture
Dear Mrs***,
Thank you for reaching out to us. We apologize for
the inconvenience which
has occurred
After review of your
account, the concern with the mechanism and the wheel was reported after your
year warranty with Jerome's expired
The warranty expired on
May 14, and the current concern was reported in August
The mechanism for the
recliner is currently on order through the manufacturer. Once the part
has been received we will ship to your residence. We normally only offer
installation within the first year, but we will offer free installation as a
good faith gesture
We are currently in
contact with the manufacturer to see if by chance the wheel for the table is
still available. We will contact you as soon as we have a response
Unfortunately, we are
unable to comply with your request for refund on your merchandise. We are
offering parts and repair, outside of our initial warranty
We apologize again for
any inconvenience
Should you have any
additional questions or concerns, please do not hesitate to contact us at (866)
633-
Sincerely,
Jerome's Furniture
For this claim the store of purchase approved a full refund of the merchandise in questions.On October 4, the sectional was pickand a refund in the amount of $1,has been refunded.We unfortunately cannot refund additional money other than what was original paid for the
merchandise.Should the consumer have any additional questions in regards to the refund, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture
In regards to this claim, the service technician did inspect the merchandise and parts are being ordered to take care of the issue
Once parts have been received the consumer will be contacted directly to schedule an appointment for installation Unfortunately we cannot provide an exact time for a service appointment, since services in this area are through a 3rd party company
Should the consumer have any additional questions or concerns, they may simply contact us at *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been dealing with a warranty issue with Jeromes Furniture since Sept I filed an online warranty claim under my year warranty I purchased with my furnitureAfter days, the warranty company got back to me, and said I need to deal with Jeromes in Corona, and have the chair replaced under a 'Manufacturers Warranty'So I placed the chair in my my car, and drove to the Corona storeI was treated with indignity by the Customer Service agent, berated for not understanding a Manufacturers warranty (this process was never disclosed to me upon purchase in July), and ordered to remove my chair from their storeI refused to be treated that way, left the chair with Customer Service, asked for the Store Manager (who was not available), and angrily left the storeI filed a Revdex.com complaint # *** that evening (10/11/2017), and awaited a resolutionOn 10/18/I accepted the Revdex.com resolution, and received a voice mail from *** 633-***She said they have a chair ready for delivery on 10/12/but she need to know more about the Revdex.com complaintI have returned ***'s voice mail (from 10/@ 8:46pm) to her personal extension ***, and left VOICE MAILS for her! To this date, Monday October 30th 2017, I have NOT received ANY communication from this ***, and still have NOT received my replacement chairToday, I have looked up the Board of Directors members for Jeromes Furniture IncI intend on communicating with *** * *** *** *** *** * *** *** *** *** *** *** * I will let them know what is going on with their Corona Store and *** @ Customer ServiceThis is THE most disgusting experience I have ever had!!!
Regards,
*** ***
A message was left for this customer, per the original response
It looks like the consumer already contacted us and the exchange was completed on May 21,
Thank you,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have repeatedly contacted Jerome's and attempted to get this problem resolved. I have been consistently pushed off to "other vendors" though my purchase and contract was with Jerome's. *** *** has refused to contact me after their attempt to settle when I pointed out that they had not provided me with the sufficienty amount I had sent them. Thier alleged owner *** (***) had initally contacted me after the insurance claim their filed was rejected. They offered an amount that only covered the Labor only for the repair and installation of the flooring damaged, and did not address the actual material damaged:
This message was sent on 6/8/at which I recieved a threatening phone call from *** yelling at me, calling me a liar and threatening a lawsuit against me. I have not heard anything from this company since:
***,Thank you for your email and call todayI went back to look at the email and invoices I gave you originallyThe $only covered the labor to install the flooring that was put in before April 22, The material for sqft of the house equaled an additional $The total square foot of the house is sq ft and was not taken into account with the information I sent to your companyThe invoice you referenced also did not include the labor/material to repair and repaint the sections of the house that were affected.Looking into the details, the $settlement is unsatisfactory and does not cover even the material to replace the damage caused by your moversI have re-attached the invoices originally sent to start this process.Please note to settle this claim without further action, I will accept no less than $3,This will cover at least the brand new flooring that was damaged during the moveIf there is objection to this, I reserve the right to file suit against replacement of the entire flooring and all damages to the house including walls, paint and handrailsThe full amount of the flooring would be increased by a minimum of 50% due to the square footage effected and can be validated by the general contractor that was sent to my house approximately days agoIn addition, there would be a claim for repairs to the walls, handrails, paint and labor required to fix the other items mentioned previously.Please advise how you would like to proceedLooking at all the documentation and claim I filed, the $does not cover the damages incurred by your companyI will await you responseHave a great evening
I am asking that only the amount which was paid to install the new flooring be paid as damages. This excludes damages to the walls, handrails, and remaining portion of the floor and clean up that I had to do once the movers left. *** has been absolutely unresponsive and very unprofessional during this timeframe. I have had to send repeated emails and phone calls to get any status update and the way I was treated during my last interaction with *** was completely unacceptable. I want yet another 3rd party professional to come out to the location and survey and estimate the damages for repair/replacement costs or the amount I asked for above, covering my investment into the flooring that was one day old - $3,
I will await word from ***, but I do not accept the answer from Jerome's and not taking accountability for who they hire to deliver their product. My contract was with Jerome's, not ***
Regards,*** ***
In regards to this claim, I called and spoke with *** *** directly
The warranty for the mattress is directly through the manufacturer The manufacturer does require that the mattress be on proper frame and supports
The consumer does have a metal frame, but the inspection indicated
there was no center support to be able to support the weight of the mattress and box spring
The consumer is aware I am contacting the manufacturer directly to see if there are any options which they can possibly provide I will be back in contact with the consumer directly by the end of this week with an outcome
Should the consumer have any additional questions or concerns, he may simply contact us at*** ***
Sincerely,
*** **
Night Delivery & Tech Support Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The seam IS separated where the leather meets the fabric on the underside, this is not a rip nor a tear but poor stitchingThe tech that was here in September agreed that it was a manufacturing defect and ordered the part for usNow the part is in and Jerome's does not want to pay to have it replacedLet me know if you would like to waste more time to send another tech to look at the separation
Regards,*** ***
In regards to this
claim, within weeks after delivery the consumer would have received paperwork
in the mail directly from *** who is the extended warranty carrier
This warranty
information would indicate what is covered under the year OOPS protection
plan from ***
The policy covers any array of one-time accidental
stains or damage; however, springs in the frame are not covered under the
warranty
In order for the springs
to be covered through Jerome's, the claim would need to have been called into
us prior to December 28, 2014, which was the end of the one-year warranty for
manufacturing defects to be reported
The consumer does still
have a warranty for a total of years (from the original delivery date) for
the frame to be repaired; however, this does not cover springs
We can gladly recommend the
consumer to contact a 3rd party company called *** *** Their
office can be reached at *** ***
If the consumer believes
the wooden frame on the sectional is broken, they can contact us directly at
(*** *** and we can send out one of our service technicians to repair the
frame in the residence
Should the consumer have
any additional questions or concerns, please contact us at the number listed
above
Sincerely,
Jerome's Furniture
In regards to this claim, the rug is being refunded
This was a finance purchase and finance refunds can take up to billing cycles to reflect on the consumers finance statement
The rug was brought back days ago
The consumer should show the credit through *** within
billing statements
Should the consumer have any additional questions or concerns, they may simply contact us at*** ***
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I acknowledge that I will lose *** protection with a refund I accept the loss of *** I have not yet received the replacement cushion cover I will notified Revdex.com when that arrives and when the refund is confirmed
Thank you
*** ***
I just wanted to let you know that as of today we’ve yet to receive the replacement cushion cover nor any refund from ***. If we can find out how the cushion cover was to be delivered or if mailed is there is a tracking number that would be helpful
Thank you for your efforts!
** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowJerome’s called and left a message on Wednesday december 6thWe tried calling back Wednesday right after, Thursday, and FridayWe left a voicemail each time but have not been contacted backWe would accept the refund but want he process to be started with them before acceptingThank you***Sent from my iPad
Regards,
*** ***
In regards to this claim, it appears *** has special ordered the chair
The estimated time of arrival for this chair is the beginning of October As soon as the shipment has been received the consumer will be contacted
We do apologize for the inconvenience; however, we are unable to offer a partial refund on the chair
We can gladly extend a $gift certificate which can be redeemed at any one of our showroom locations The gift certificate will be mailed to the consumers address and is valid for one year from the issuance date
Should the consumer have any additional questions or concerns, please do not hesitate to contact us at*** ***
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I have previously explained, both to Jerome's and in my Revdex.com complaint, my sister is unable to sleep on the mattress deliveredAt no time during the purchase process was there an explanation that there was a 4-week breprocess! We would NOT have purchased the mattress had we known thisMy sister continues to experience pain nightly from sleeping on this mattressIf a replacement mattress that provides the comfort she experienced in the store cannot (or will not) be provided, I want the cost of the mattress refundedMattress and power base charges were $2998.00; less the cost of the power base (from Jerome's web site) of $(http://www.jeromes.com/furniture/mattresses/adjustable-beds/contemporary-adjus...⇄ is $to be refundedMy sister needs immediate help as I explained in my initial call to Jerome's customer service and my initial Revdex.com complaintTo date she has received no help whatsoever from Jerome's except for the suggestion of the CSR "manager" that I purchase a 'memory foam' topper to help her!
Regards,
*** ***
For this claim, we received additional information from our Finance Department The refund was processed, however, the refund was sent back due to an issue with coding on our end
We apologize and this was our error in regards to how the refund was sent to ***
The refund was re-processed last Friday and will be showing available on the *** account within 5-business days The credit should be reflected on the consumers next billing cycle
This information was already confirmed with *** as well
Should the consumer have any additional questions or concerns, they may simply contact us at*** ***
Sincerely,
Jerome's Furniture
Dear *** *** *** ***
Thank you for reaching out to us We apologize for any miscommunication or inconvenience which has occurred
After review of your account, the merchandise in question was delivered on May
26, You are currently still under our warranty for manufacturing defects which are reported within the 1st year from the original delivery date
The seat cushion cores as well as the backrest filling for the sofa are currently on order through the manufacturer We assure you we are working diligently to have the parts here as quickly as possible The current estimated time of arrival for your parts is showing the beginning/middle of June
The regular estimated time of arrival for parts which are being shipped from overseas is roughly 8-weeks The technician inspected the merchandise in your residence Mid-April
We have asked the manufacturer to rush the arrival of parts as quickly as possible
We do understand your frustration; however, we are unable to comply with your request for refund. We of course will still honor our warranty for parts and repairs under our warranty
For the inconvenience, we can gladly extend free delivery on your next purchase (value up to $89.99). This offer will be valid for year and will expire on May 8,
As soon as your parts have been received we will contact you to schedule a technician to install the parts
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
In regards to this claim, we are currently in contact with the manufacturer of the mattress to see what we can further offer
The customer will be contacted directly within 3-business days at the latest
Should the consumer have any additional questions or concerns, they may simply contact
us at (*** ***
Sincerely,
Jerome's Furniture Warehouse
Dear *** ***
Thank you for reaching out to us
We would like to assist you, however, we are unable to locate any account
base upon your first name, last name, address or phone # which you
provided
We will need the
original order # or the phone # which was used at the time of purchase to be
provided so that we may look up your account to find out which mattress was
purchased
All of the mattresses
which we sell have a warranty directly through the manufacturer, in some cases;
Jerome's will act as a liaison between the consumer and the manufacturer for
the warranty to be fulfilled
Without being able to
locate your account, we are unable to assist you further
If you can please locate the
above information and contact us at *** *** we can gladly provide
additional information in regards to the manufacturer and the warranty
Sincerely,
Jerome's Furniture
After review of this claim, it appears a resolution was achieved with the store of purchase directly. We apologize for the inconvenience and confusion which occurred.The finance company had notified us that the form of I.Dwas not going to be accepted but the consumer was able to go back into
the store and the financing was complete.The customer was provided 10% off the order in the amount of $for the inconvenience which occurred.Should the consumer have any additional questions, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture
In regards to this claim, we did have a technician appointment scheduled back in July for the parts to be installed.The customer had contacted us to advise they were not available for this appointment and we did not hear again from the consumer to reschedule the technician appointment.We are
verifying the parts are still available here in our warehouse and a representative will be in direct contact with the consumer within 48-hours.Should the consumer have any additional questions in the meantime, they may contact us directly at *** ***Sincerely,Jerome's Furniture
Dear Mrs***,
Thank you for reaching out to us. We apologize for
the inconvenience which
has occurred
After review of your
account, the concern with the mechanism and the wheel was reported after your
year warranty with Jerome's expired
The warranty expired on
May 14, and the current concern was reported in August
The mechanism for the
recliner is currently on order through the manufacturer. Once the part
has been received we will ship to your residence. We normally only offer
installation within the first year, but we will offer free installation as a
good faith gesture
We are currently in
contact with the manufacturer to see if by chance the wheel for the table is
still available. We will contact you as soon as we have a response
Unfortunately, we are
unable to comply with your request for refund on your merchandise. We are
offering parts and repair, outside of our initial warranty
We apologize again for
any inconvenience
Should you have any
additional questions or concerns, please do not hesitate to contact us at (866)
633-
Sincerely,
Jerome's Furniture
For this claim the store of purchase approved a full refund of the merchandise in questions.On October 4, the sectional was pickand a refund in the amount of $1,has been refunded.We unfortunately cannot refund additional money other than what was original paid for the
merchandise.Should the consumer have any additional questions in regards to the refund, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture
In regards to this claim, the service technician did inspect the merchandise and parts are being ordered to take care of the issue
Once parts have been received the consumer will be contacted directly to schedule an appointment for installation Unfortunately we cannot provide an exact time for a service appointment, since services in this area are through a 3rd party company
Should the consumer have any additional questions or concerns, they may simply contact us at *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been dealing with a warranty issue with Jeromes Furniture since Sept I filed an online warranty claim under my year warranty I purchased with my furnitureAfter days, the warranty company got back to me, and said I need to deal with Jeromes in Corona, and have the chair replaced under a 'Manufacturers Warranty'So I placed the chair in my my car, and drove to the Corona storeI was treated with indignity by the Customer Service agent, berated for not understanding a Manufacturers warranty (this process was never disclosed to me upon purchase in July), and ordered to remove my chair from their storeI refused to be treated that way, left the chair with Customer Service, asked for the Store Manager (who was not available), and angrily left the storeI filed a Revdex.com complaint # *** that evening (10/11/2017), and awaited a resolutionOn 10/18/I accepted the Revdex.com resolution, and received a voice mail from *** 633-***She said they have a chair ready for delivery on 10/12/but she need to know more about the Revdex.com complaintI have returned ***'s voice mail (from 10/@ 8:46pm) to her personal extension ***, and left VOICE MAILS for her! To this date, Monday October 30th 2017, I have NOT received ANY communication from this ***, and still have NOT received my replacement chairToday, I have looked up the Board of Directors members for Jeromes Furniture IncI intend on communicating with *** * *** *** *** *** * *** *** *** *** *** *** * I will let them know what is going on with their Corona Store and *** @ Customer ServiceThis is THE most disgusting experience I have ever had!!!
Regards,
*** ***
A message was left for this customer, per the original response
It looks like the consumer already contacted us and the exchange was completed on May 21,
Thank you,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have repeatedly contacted Jerome's and attempted to get this problem resolved. I have been consistently pushed off to "other vendors" though my purchase and contract was with Jerome's. *** *** has refused to contact me after their attempt to settle when I pointed out that they had not provided me with the sufficienty amount I had sent them. Thier alleged owner *** (***) had initally contacted me after the insurance claim their filed was rejected. They offered an amount that only covered the Labor only for the repair and installation of the flooring damaged, and did not address the actual material damaged:
This message was sent on 6/8/at which I recieved a threatening phone call from *** yelling at me, calling me a liar and threatening a lawsuit against me. I have not heard anything from this company since:
***,Thank you for your email and call todayI went back to look at the email and invoices I gave you originallyThe $only covered the labor to install the flooring that was put in before April 22, The material for sqft of the house equaled an additional $The total square foot of the house is sq ft and was not taken into account with the information I sent to your companyThe invoice you referenced also did not include the labor/material to repair and repaint the sections of the house that were affected.Looking into the details, the $settlement is unsatisfactory and does not cover even the material to replace the damage caused by your moversI have re-attached the invoices originally sent to start this process.Please note to settle this claim without further action, I will accept no less than $3,This will cover at least the brand new flooring that was damaged during the moveIf there is objection to this, I reserve the right to file suit against replacement of the entire flooring and all damages to the house including walls, paint and handrailsThe full amount of the flooring would be increased by a minimum of 50% due to the square footage effected and can be validated by the general contractor that was sent to my house approximately days agoIn addition, there would be a claim for repairs to the walls, handrails, paint and labor required to fix the other items mentioned previously.Please advise how you would like to proceedLooking at all the documentation and claim I filed, the $does not cover the damages incurred by your companyI will await you responseHave a great evening
I am asking that only the amount which was paid to install the new flooring be paid as damages. This excludes damages to the walls, handrails, and remaining portion of the floor and clean up that I had to do once the movers left. *** has been absolutely unresponsive and very unprofessional during this timeframe. I have had to send repeated emails and phone calls to get any status update and the way I was treated during my last interaction with *** was completely unacceptable. I want yet another 3rd party professional to come out to the location and survey and estimate the damages for repair/replacement costs or the amount I asked for above, covering my investment into the flooring that was one day old - $3,
I will await word from ***, but I do not accept the answer from Jerome's and not taking accountability for who they hire to deliver their product. My contract was with Jerome's, not ***
Regards,*** ***