It's Just Lunch

GWP was first contacted about the issue on August 14, 2014.  The last time we did work at this property was within the month of July 2014.  The warranty/need for repair concern was brought up after we had already de-mobilized from the job site.  We had someone re-visit the area of...

concern to inspect the problem immediately.  This situation was one that needed the material supplier's input.  It took our office approximately 2 weeks to engage the material supplier, then another week or to receive their input and response back as far as the quality of their product perhaps causing this deterioration.  All the while, GWP was in touch with [redacted] of [redacted] [redacted] informing him of the status.  Although the timeline may not have been to customer satisfaction, we did our best to keep him in the loop of the course of action.  GWP and [redacted] [redacted] ([redacted]) were in contact several times to discuss the best date to schedule these repairs.  Due to holidays, days of convenience for the shopping center and due to GWP's schedule, it was delayed longer than anticipated.  Rest assured, GWP is full aware that these repairs need to be done, we have no intention of not doing them.  We always stand behind our work and can be certain when this is rectified, the customer will be 100% satisfied.  This work will not be done unless GWP feels that the best quality is the end result.  Since we are now into the month of January and temperatures have been consistently low and not recommended for asphalt paving, this work will be done as soon as able.

It's Just Lunch, is a reputable business for matchmaking services. The matchmakers get to know you on a deep level and go above and beyond to diligently find you your match. As long as you embrace this entire experience with a positive mindset, open mind, be patient, and have persistence you will get results.
Be proactive in your search process...have fun and be yourself...open your heart, mind and soul to new and everlasting experiences.
Be brave and take a leap of faith!
What are you waiting for? Jump in!

I would highly recommend any single person to join IJL. The best part is not only having the opportunity to meet new and different people but that IJL does all the work for you and you just have to show up. They coordinate a date that works for both individuals, make the lunch/dinner reservation, email a confirmation and you just go and have fun. The staff at IJL is so friendly and upbeat and honestly want to make every meeting a positive one for singles. They work hard at achieving the ultimate goal of finding the right match by finding out as much as possible about your wants and needs and reach out for feedback after each date. It has been a pleasure to be part of IJL and I wish you all the best of luck in finding the perfect match!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The timeline of events that are outlined by Ms [redacted] are only have the story.  Her accounts start after my first date but my questions start from the very beginning and continue to date. Here is my version of events:
March 1, 2014
Dispute Transaction for It’s Just Lunch processed on 12/19/2013 in the amount of $2000.
-        [redacted] was the first person I spoke to, and who I signed with (no last names were given;
      she is no longer with It’s Just Lunch)
-        I’ve also spoken to [redacted], and [redacted]; they’ve coordinated my dates
-        [redacted] is the director I spoke to most recently to file a complaint
The following is a recap of my contact with It’s Just Lunch (IJL) and the explanation for my dispute:
I was contacted by IJL on 12/16/13, via a voicemail that I could not understand (the individual, whom I later knew was [redacted], was unclear as to who she was and what company she represented, sounding like a telemarketer). I was subsequently contacted in the same manner on 12/17/13 and 12/18/13. Again, I ignored these initial contacts because they seemed to be telemarketing. On 12/18/13 I received an email from [redacted] at IJL; this email referred to her previous voicemails. Her email mentioned that they were working with a lot of great guys in my area and were asking if I was single and interested in their organization. I replied, inquiring how they received my contact information and said that I was single and that I would be willing to hear about their organization, but that I wasn’t sure if it was something I was interested in. Her response indicated that my name was in their database from a previous inquiry I made with the organization several years ago. I gave [redacted] a time in which she could call me with more information about IJL.
[redacted] called me on 12/19/13 and within the first 5 to 10 minutes of our conversation, she said she was working with several great guys and named 2 matches for me that she thought would be perfect for me. I was equally excited and skeptical that they had these matches for me so quickly. How did she know who was right for me after just a few minutes? During this initial conversation we spoke for about thirty minutes regarding the type of individual I was looking for as well as what IJL could provide. I should have stopped her at that time feeling skeptical, but her sales pitch was enticing. She proceeded to tell me that they were working with a lot of great guys in my area and that the guys they were working with were not like the typical guys you’d meet in an online dating service. She told me that these guys were successful, career orientated, and because of their careers, they were not comfortable with an online dating site. Furthermore, these men were presented as business owners, and executives, as well as others that were well established in their careers and didn’t have time for the complexities of online dating. This was very encouraging information that I believed to be true.
Next, [redacted] proceeded to discuss the contract, offering me a 1-year membership for over $2400. I said that I wasn’t interested in a commitment of the length of time or investment and asked if there were any other options. The only other option she offered was a 6-month membership for $2000; she stressed the value of that option, as it was only available as a limited time promotion. Again, I should have stopped her and taken some time to think about it because I was skeptical, but she was promising all the right things and made it sound like her success rate was 100%. Before I knew it, I was saying yes and giving her my credit card information. After she took my information, she provided more detail about how the dates would work. [redacted] would initially provide a few matches, I’d go on those dates and she would give me a few weeks off to see if those dates progressed. After each date, I was asked to call and provide my feedback for the next matches and based on that information; they would select my next matches and set up the dates.
Upon receiving the contract, I discovered the cancellation policy. It states IJL can cancel with no refund if another member were to file a complaint of inappropriate actions. Cancellation process and refund would occur if IJL were not able to fulfill my dating expectations as to a frequency of dates. The only true cancellation and refund option was within a 3-day window of signing the contract. In hindsight, this should have been my second clue to run (first being those perfect matches after a 5 minute conversation!). 3 days is not enough time to cancel. It gives time for buyer’s remorse, which I definitely had, but I had no contact with anyone from IJL during that time which I’m guessing is by design so as not to open dialogue with those second guessing. I had no real knowledge of how the organization works or what to expect from them during such a short window. In hindsight, I should have used this window to cancel and I even had a letter of cancellation written which I now wish I had sent them. Contacting me around the holidays was a dirty move, prying on my emotions of being alone during the holidays. Looking back, there were a lot of red flags that I ignored because I was hopeful to meet someone special.
I was contacted the following week with my first 2 matches, and dates were scheduled for 12/27/13 and 1/2/14. I was skeptical as she told me about the dates, but again, I was told they were very nice good-looking guys and would be great matches for me. I wasn’t looking forward to the dates because I doubted the process and rightfully so, these guys were not what I was looking for, not even close. I gave each guy my time and attention but there was no connection, they were not what I was looking for. I understand that IJL can’t promise chemistry between the matches, but it seemed like they didn’t take anything I asked for into consideration. Appearance was not what I was looking for (they do not allow us to see pictures of the matches ahead of time because they want us to keep an open mind), nor was their professional aspirations in line with my standards. I’m not saying that these guys were not nice or successful in their own right, but they were in no way a match for me.
I called them with feedback after each date and was told they would review my information and call when they had a prospective match for me, but it could take a week or so. I was certainly surprised when they called only a few days later with my next 2 matches. With my trust in the system wavering, we coordinated the dates, crossing my fingers that these dates would be better matches. Before I even went on these dates, I was contacted with dates 5 and 6. This really surprised me but they made it sound like this was normal and with the others, they were super excited about these matches for me. Dates 3 & 4 were very similar to the first two and I hoped that my subsequent response and feedback would alter the future matches. However, the representatives at IJL seemed more interested in telling me about the next matches. The feedback I was providing them regarding their so-called “matches” was given little to no regard.
At this point, it became increasingly apparent that IJL’s match system is based solely on age and gender with complete disregard for the other criteria indicated in my file. Once again, before I had dates 5 & 6, I was called with 2 more matches and date 7 was scheduled (they asked for my availability for date 8 but had not been able to reach him yet).
Clearly IJL’s process is flawed and fails to meet the process criteria, which was guaranteed. Multiple representatives handling my file have all failed to consider my feedback regarding matches, dates have been arranged in rapid succession with no consideration given to my overall satisfaction with their service or experience, and matches continued to be presented with the briefest of information. In fact, when I expressed concern about a “match” prior to meeting the individual, I was told I “needed to give the guy a chance, you never know who might be right for you”.
Dates 5 & 6 were just as bad as the previous ones, if not worse because I had informed IJL I wasn’t interested in this type of guy. More specifically, date 5 was not career oriented which was the opposite of who I was told I’d be meeting. Date 6 frustrated me because of his appearance. He looked very much like date 1, which I told them was not what I was attracted to. I was shocked that they would keep this match for me when I specifically told them I was not attracted to this physical type. This was the final straw that has prompted this dispute.
I openly expressed my distrust for IJL for the first time after date 5 when speaking with [redacted] on 2/10/14. I had questioned their process before, but tried to stay positive as each time I was reassured that they had my best interest in mind. When talking to [redacted], I let her know once again that date 5 was not a match for me and why. She expressed her desire to find better matches but seemed more concerned about letting me know that date 7 had to reschedule. I pressed her on a few different things. I asked her how many members they had in my area and in my age bracket, but she refused to say. She responded by saying that they have lots of great people but because everyone is at their own discretion to date or take breaks, the number always changes. I conveyed to [redacted] that it felt like I was being matched solely on gender with complete disregard for the criteria they established in my file. She said that definitely was not the case but couldn’t offer me an actual process other than to say that the directors review the criteria and they have a formula they use. This was when [redacted] told me that [redacted] is not longer working for IJL, which surprised me. That’s a critical detail they neglected to disclose to me. In fact, I was told that [redacted] had picked all of my matches since she was the one who knew me. I told [redacted] that [redacted] didn’t know me. We had spent about 45 minutes on the phone and that was it. [redacted] seemed surprised by this and acknowledged that they were swamped since [redacted] had left. I told her that I felt like I was just a number and that no one was looking out for my best interest. I told [redacted] I was unhappy, that I did not trust their organization and that I wanted a refund. [redacted] said they don’t give refunds. I told her under the circumstances, I felt a refund was warranted and that I wanted to talk to someone about it.
I again spoke to [redacted] after date 6 and she told me I should talk to [redacted] and agreed to email me the next day with a convenient time for us to talk. On 2/14/14, I spoke with [redacted], who is the director in the Milwaukee office and thus responsible for my matches. I asked her the same questions I asked [redacted] and received very similar answers. I expressed my extreme dissatisfaction and feeling of being used because I fit a mold, a single female in Green Bay, WI. I asked her about the matching process and she gave a little more detail than [redacted] that still lacked substance. [redacted] actually told me that their job is to take my feedback and use that for my next matches and that they would cancel a date if they felt that person was not appropriate based on my feedback. This completely contradicts what has actually happened. I’ve had dates scheduled on top of each not allowing for the necessary feedback to be considered. And based on the physical appearance and my feedback of date 1, I should never have been matched with date 6. It is clear that no one was listening to my input and completely disregarded what I was looking for. These events make it evident that my account and matches have never been held to IJL’s contract criteria.
 When I asked for a refund, [redacted] again said they don’t provide refunds but offered that I could take a break and wait for different matches in the future. She told me I should be patient and give them a chance to find the right person for me. She offered that match 7 is a great guy and that I would be short changing myself if I didn’t give him a try. I asked her why he was different and why he would be right for me. She responded with another classic canned IJL response, “he’s really nice and that everyone loves him”. I told her that I didn’t have any confidence in their process or their organization and didn’t think it was worth my time. Her feeble attempt at a solution simply stated that she was in charge of my matches and would do a better job of staying in touch and trying harder to find the right matches for me. She said she would have no problem finding the right person for me and asked me to give them a try. After talking for about 10 minutes, I continued to feel trapped and used.
The lack of consistency within the organization is absolutely unprofessional. I was originally told I would be working with [redacted] for my matches, but then received calls from [redacted] and [redacted]. I was receiving multiple calls per week and sometimes per day and they seemed very disorganized. A few of my dates asked how I felt about the organization and they shared similar doubts. Some of my dates told me that they were given different membership options that when asked, were never mentioned to me.
The contract does not provide any details of how the dates and matches are selected and puts all the responsibility on me as a member to like the matches they provide. The contract states a refund is available if IJL is unable to provide a certain number of dates within a 6-month window. Based on the rapid succession of dates, which did not match my criteria, it appears they specifically went out of their way to make sure that would not be an option. I was flexible with my availability to make the process work but a marathon dating cycle is not the service I was guaranteed. I’ve been on 6 dates in 7 weeks and have been dismayed at every turn.
I’m asking for a refund because it is blatantly apparent that they are not working with my best interest in mind. Furthermore, they are unwilling to work with me to come to some kind of compromise resolution regarding a refund, and only offer to do a better job in the future. Based on previous dates and the unprofessional handling of my account, I have zero confidence in this organization, and feel that they are in breach of their contract based on the information presented and promises made to me on 12/19/2013 by [redacted]. The contract states that they do not make any guarantees or promises as to the information collected on each member nor do they guarantee or promise the compatibility of the matches. However, I was promised to be matched with men who met the criteria I was looking for personally, physically, and professionally. Furthermore, IJL would use my feedback from matches when selecting each of my future matches. They have not provided the benefits promised nor have they taken my feedback into consideration, which is evident by their random matching with dates in such close succession.
I am not willing to allow them to continue to blindly match me and make false promises. Please accept this explanation in consideration of dispute regarding the charge from It’s Just Lunch and their breach of contract.
 
The above account was provided to my credit card company for a formal dispute against the charge on my credit card. Here are a few additional things in direct response to their letter. 
I maybe early in my membership with IJL as Ms [redacted] points out but as she also points out, they have been doing this for over 22 years so they should know better than to treat me and my experience they way they have. I feel like I have been completely disrespected and taken advantage of. She says I never called to provide response to my date on 1/17/2014 but that is a blatant lie. I was not able to call until 1/22/14 because of my work schedule but I called and began to provide feedback to [redacted] and then she quickly said wait, I'll get [redacted] for you but when [redacted] came on the line, she never gave me a chance to provide feedback, she went right into getting me my next matches. Ms [redacted] is correct that dismal is not a word that I used to describe the men I met; saying that they are dark and gloomy, and causing misery is pretty rude of her. But she completely ignored the fact that her staff failed to provide me with appropriate matches based on my desired criteria because they never took my concerns to heart and further more, most of my matches were lined up for me before my dates even began so it appears they never had any intention of listening to what I had to say. As I mentioned above, I did not talk to [redacted] on 2/13/14 as they state, it was on 2/14/14 after [redacted] arranged a time for us to talk. I did tell [redacted] that I needed time to think about what should happen next but the discussion was concluded with me giving [redacted] permission to follow up with me late the following week, there was never an agreed upon day and I was not the one who was supposed to call. During that week, and again this week, I've received a call from [redacted] again trying to line up a date with Vince. This is more proof of their blatant neglect for what I've asked for. I do appreciate them putting my membership on hold for the supposed 4 weeks which should take me to late March, not 4/27/14 as their letter states, that would be 8 weeks. I really don't want anything to do with their organization and feel that I am well deserving of a refund based on their breach of their own contract. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I met with three men and I was not open to meet with all types of men. I was very clear that I was ready for a long term relationship. Again the last man I met was horrified that he had to tell me himself that he was still married and that he was not getting a divorce but had an arrangement with his wife that he could see other women. No one mentioned this to me and I felt this was a breach on our contract. 
I have the emails to prove the situation and I still want a full refund of my $3,500.00 fee.
a copy of the email I sent to you regarding this problem is attached to this non acceptance response.
Regards,
[redacted]

Thank you for bringing this to our attention.  We are sorry for any inconvenience this may have caused.  To ensure your boyfriend is not contacted again, please share his name and the number that is being called so we can double check that his file is destroyed. ...

You can email that information to [redacted].  Thank you.

I've been a member of It's Just Lunch for a few months. Caprice, Client Advisor for IJL is dynamite to work with. I have not met her in person yet, but she's got a great voice, solid sense of humor, she's very open and I recently put her down as a professional reference on a job application. I tried to get some past negative feedback regarding an up and coming dinner match , she told me to get lost. I'm glad she did because I met up with this match and enjoyed a very pleasant evening. He suggested I try Sushi, which up to the point was on my don't list. We let the chef decide for us and it was all delicious. And he and I are going out again.

I really love IJL because I get to meet great women and try some fantastic new restaurants at the same time! The service is wonderful, and personalized to the type of women I am interested to meet. They even send confirmation e-mails to help me keep my calendar straight with the abundance of dates. I am very happy that I joined!

Have enjoyed my experience with the It's Just Lunch DC team, excellent customer service, should have signed up with them sooner!

My experience with IJL. has been nothing short of amazing. The process was a lot of fun meeting new people, going new places and finding a little bit about myself also. The people from IJL were great came up with a person the I would have never met on my own. The girl I was lucky enough to meet is such a great person and we have so much fun together. The night we met I would have never thought we would become as close as we are and love each other so much. Life is an incredible journey I am just so thankful that I am lucky enough to share it with [redacted]. She is for sure the best part of me. If it wasn't for IJL I would have never meet her and so for that I thank you.

I have been pleased with the process in general. I like how potential matches come to me via a phone call as I am busy and don't have the energy or time to try to find them myself. I have had six dates in one month. These are nice and quality men, and even though a second date will not occur with those, I look forward to meeting new people in the future.

Extremely professional matching service focused on helping their customers confidentially find a soul mate. Every employee that I have dealt with is very courteous and respectful. If I had a problem, I would expect a fair and reasonable outcome.

Client was contacted and requested Thursday, October 23 as the best day to reach her. This email from the Revdex.com arrived today, Wednesday October 22 late afternoon after our call to client was already made. 
Thank you!

It's Just Lunch DC is a gem in the drawer of dating resources! The staff led by Kim couldn't be more helpful beginning from the initial call to gain information about the service straight through to coordinating the meeting with a prospective match. We're all busy people and IJL helps us balance the focus of our professional life and personal often that is missed.
My match dates have been varied and I took away something good from each meeting which has led to a special one I hope develops! I know while crossing paths with so many people each day, those I have met through IJL would have been missed if not through the mutual connection.
To Kim, Lucy, Chelsea and all of the talented staff, my thanks for being part of my "search team!"

Initial Business Response /* (1000, 5, 2014/10/06) */
October 3, 2014
Revdex.com of MN and ND
[redacted]
Case #[redacted]
This letter is in regard to [redacted]'s membership. On August 30, 2014, she enrolled with It's Just Lunch. Her membership entitled her to either 6 months of active time.
We...

would like to start by giving you a little background on our company. When a client enrolls with our company it is with the intention to date. In a perfect world we would have these clients on a date every 2 to 3 weeks. Unfortunately, we do not live in a perfect world. The majority of clients enroll with It's Just Lunch simply due to the fact that they are too busy to do what we do. We find someone who fits into the blueprint of what they are looking to meet. They fit into the majority of what they have asked us to find. Once we find this person we then verify with each client that they are still single, available and when they can fit a date into their already busy schedule. After completing these steps with BOTH clients, we call the restaurants and made the reservations. We even call the clients AFTER their dates for feedback. Our process is very hands on with each and every client. We believe this process works better when a team of people work on everyone's file. We have a matchmaker that actually talks to the client first to find out preferences. This matchmaker will continue making the matches for the client. However, the matchmaker needs to focus on finding more clients and thus the coordinators must take a driver's seat to arrange the dates, call for feedback and discuss any issues that may arise in someone's membership.

We have been successfully introducing single people for the past 20+ years. Before someone signs their agreement they have an extensive phone interview with a matchmaker. During this call our process is described in detail. We explain how we call each person to inform them of our selection and ask for time and dates so we can schedule a date. We also discuss our coordinators calling the client after a date for feedback. The busy, professional, clientele we work with prefer to have us call them with details about their date. We are not a computerized service thus we have live people who communicate with our clients. During this call we also describe clients we feel could be potential dates for them.
During Ms. [redacted]'s initial call, her matchmaker, [redacted], described twomen that were possible matches for her. On 9/3, she was told about an additional match and coordination efforts were under way. Her first day was scheduled and occurred on 9/13. When Ms. [redacted] gave her feedback on after her date, she stated the information she had on him was incorrect. IJL describes people based on information the client provides to us. We do not embellish on our clients information or intentionally give inaccurate information. When a client is told about a match, we urge them to take detailed notes on the information they've been given, however, we can't force them to do this and even when they do, there are times when the information is not remembered correctly once they're on the date. Unfortunately, mixing up the details of one match and a completely different match isn't unheard of; we do hope ti doesn't happen, but it isn't something that is within IJL's control. Given Ms. [redacted]'s statement that she was told misinformation about her first date, it's entirely possible that this exact thing may have happened to Ms. [redacted].
We are good standing with the Revdex.com and strive to provide the best service possible. We understand that this is a process and it can take time to meet that special someone. Chemistry can't be promised. Per the terms of her agreement refunds are not an option. For this reason her request for a refund is being denied. We are hopeful Ms. [redacted] will allow us to coordinate more dates for her soon.
Until we are able to resolve this matter, we are going to place Ms. [redacted]'s membership on a complimentary hold, up to two months. If Ms. [redacted] does not want to reactive her membership on or before 12/3/14, the membership will naturally expire.
Sincerely,
[redacted]
It's Just Lunch
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the offer to postpone my membership, because I cannot work with a company that violates the basic rules of integrity--such as honesty. It is impossible to trust IJL after such a breach. Also, I am dismayed to see that the respondent used my full name in her reply. My understanding was that using identifying information was disallowed. I request that my identifying information be redacted immediately.
Final Business Response /* (4000, 11, 2014/10/15) */
October 15, 2014
Revdex.com of MN and ND
[redacted]
Case #[redacted]
This letter is in regard to [redacted]'s membership.
It is unfortunate that Ms. [redacted] does not want to move forward with her membership. She is very early in her membership and we would like to help her achieve her goals of meeting some great single men.
IJL is in good standing with the Revdex.com and have lots of happy clients. If IJL was not being truthful about client's descriptions we would not be in good standings with the Revdex.com.
Again, we are more than happy to start coordinating more dates for her. However, according to her response "I do not accept the offer to postpone my membership." We are now at an impasse. We have not done anything that would warrant a refund of her membership fee. Her membership is currently on hold and can remain on hold until 12/3/14. If Ms. [redacted] does not want to meet anyone else thru IJL we will expire her membership, per her wishes.
IJL would also like to address her comment: 'using identifying information was disallowed'.
In the 18 years I have been responding to letters like this I have always used a clients name in my responses. We are a personal matchmaking company. Our clients, typically, respect that we know them by name and not just a case number, as the Revdex.com does. The Revdex.com has not asked me to stop or stated it was disallowed. It is my understanding the burden to remove that type of information before it is published on the website falls to the Revdex.com. If Ms. [redacted] is worried about her identity being released it is odd why she would file a complaint with a company who publishes all complaints on the World Wide Web.
Sincerely,
[redacted]
It's Just Lunch
[redacted]
Final Consumer Response /* (3000, 13, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response, because it does not address the issue. I joined IJL based on information that was not true. The sales rep described three gentleman, of whom one sounded perfect--same job, only three years older, and even sharing my same passion-- writing fiction. When I met him, I learned that he was ten years older than the age that I was told; that he had never worked in my field; that he did not write fiction, but rather born-again-Christian material; that he had a serious mental illness that had forced him into retirement many years earlier. He also suffered from physical impairments that created distress for him. He was assured that I shared his faith; that I had been informed that he was 71; and that I was a year older than my actual age.
The respondent claimed that only two men were described to me; I produced an email from the sales rep--[redacted]--describing three men--of whom this gentleman was one--that was sent within three working days of my enrollment.
I cannot work with individuals--or with an organization--that is less than honorable. I am asking for a full refund and an apology-- for myself and for the gentleman in question--who appeared so very vulnerable, due both to his age and to his mental health concerns.

After 15 months my overall experience with IJL has been very positive, especially with the recent addition of Chelsea to the staff. The first match maker with whom I worked was average, though the dates were very nice. The second match maker, Nicole, was extremely effective and most pleasant to work with. I was highly pleased. But then came Chelsea onto the scene, and she has been top notch from the get go. All match makers have matched me with compatible women, though the vast majority didn't meet my physical wishes. Chelsea has been spot on in that regard, while continuing to place me with compatible women. She is most effective, cooperative, and pleasant to work with, and I am delighted to work with her. I am always looking forward to meeting the top quality ladies with whom she pairs me. I can't say any more on her behalf. She has been a tremendous addition to the IJL staff, and I hope she sticks around for a long time.

We regret any dissatisfaction the Consumer may have experienced.  However, we wish to correct the statements that Consumer provided in her comments.The Consumer claims that there are no matches in her area, which is not accurate.   In fact, the Consumer has attended one date...

and received two other matches.  TheConsumer provided positive feedback for the date she attended.With respect to the matches the Consumer received, each date was carefully selected per IJL standards, was well coordinated by the dating director and, met many of the key parameters the Consumer discussed with IJL.  IJL truly hopes our clients will connect, however, personality and attractiveness are subjective to eachindividual.  IJL works to introduce its clients to other IJL clients and participants, who based upon IJL's interactions with each, IJL believes is a good match. All of the matches IJL presented to the Consumer, are very good matches for her.IJL has contacted the Consumer to resolve her concerns and will assign a new dating director to handle her membership.

As a single business executive with a very busy schedule, I was having a difficult finding interesting people to date. I joined IJL and have been introduced to some amazing, professional woman with similar interests and background. They really do make the entire process very easy - I would highly recommend IJL.

IJL provides a unique way to meet new people you would never have crossed paths with. Most of us revolve within the same circles, depending upon common contacts or friends of existing friends. IJL provides a way to break out of this shell and meet new people, with all of the planning done for you.

March 21, 2014
 
Revdex.com of Wisconsin
[redacted]
ID: [redacted]
 
Dear Ms. [redacted],
This letter is in regard to Ms.[redacted]’ membership with It’s Just Lunch (IJL). She purchased a membership with a company called [redacted] DBA [redacted] on 06/23/12. This membership entitled her to eight referrals for a cost of $2,000.00. On 07/01/13 [redacted] went out business; the owners of [redacted] made an agreement with IJL that IJL would provide the opportunity for the existing [redacted] clients to continue to meet people. On 07/23/13 Ms. [redacted]’ signed release form was received and processed in our MN office. (Please see the attached release form.) The release form states:
            “Since all fees under my membership agreement with [redacted] were paid to another company and       not to IJL, it is agreed I would have no claim against IJL or Heartland Introductions, Inc. including, but not limited to a claim for any type of refund or demand for additional services, or a            claim of breach of contract.
                I specifically authorize IJL or its affiliated IJL locations to refer me to any other IJL client for the    sole purpose of social referral, and hereby waive any and all claims, damages, losses, or causes of actions arising out of any such referral and indemnify and agree to hold them harmless from         any and all claims, damages, losses or causes of action whatsoever resulting from any referral          provided to me.  I understand that IJL screens members, but does not conduct criminal             background checks”
Part of the conversation with Ms. [redacted] was about moving forward meeting more single men using the IJL method. My statement “Ms. [redacted] was not 100% sure she was interested in meeting more people through the IJL method.” is accurate. If there was a miscommunication regarding the next steps in this process I apologize. IJL is dedicated to the success of our clients. We are hopeful the next date we coordinate will have successful results.
We are very interested in moving forward on Ms. [redacted]’ membership. Given the circumstances regarding her last date we will give her credit for another date. We will coordinate 4 more introductions for her.
Since we were not clear if Ms. [redacted] wanted to move forward we placed her membership on hold. Provided this matter with the Revdex.com is closed in our favor we will start working on providing more dates for Ms. [redacted].
 
If I can be of further assistance please contact me at ###-###-####.
 
Sincerely,
 
[redacted]
Office Manager
IJL Milwaukee and Minnesota