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J C Damar Developments Ltd

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Reviews J C Damar Developments Ltd

J C Damar Developments Ltd Reviews (458)

Hi ***, My name is *** ***, I’m a Manager on our User Services team here at LogMeIn. I’ve reviewed your account with us, and in good faith will be downgrading your subscription and offering a refund for the difference. Please understand that moving forward, any changes to your
account should be communicated to us prior to your renewal date.We’ll be reaching out with the updated agreement and refund information outside of this forumSincerely, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello ***, I would be happy to assist you with your refund situation. My name is *** *** ***, and I am a Manager at our Customer Care department. I was able to find your account, and the charges for the pack upgrade, however, I am unable to find a pack charge under your
accountI would be happy to schedule a call with you so we can look into those charges more closely and better understand your needsRefunds have been applied to your account already, so I would like to show you what has been done already. What's the best time and number for a callback? Thanks,-*** *** ***Customer Care Manager

Dear ***, Thank you for reaching out to us about your experience with usWe're sorry to hear that join.me was not able to meet your collaboration needs, and we apologize that you weren't immediately credited. I have asked one of my team to refund your account, and you should see this
reflected on your bank statement in 5-business days. We appreciate your business, and hope to work with you again in the future. Regards, *** ***SrManager, CareLogMeIn

Hello ***,My name is *** ***, I'm a Manager on our Customer Care team here at LogMeIn I've taken a look into your account with us, and unfortunately I wasn't able to find a request from you on March 25th I did however find a few emails you sent us on March 27th requesting
cancellation, which I can confirm has been completed Your account is no longer active, and you should see no further charges from us.We're sorry to see you go, and hope that you'll keep us in mind should your needs change in the future.Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have contacted the company before and they failed to take appropriate action to correct the process Canceling my subscription and refunding my funds does not address the company providing the customer the ability to cancel the subscription through the website They also do not have appropriate messaging to address this as a warning Finally, they do not answer their support number as my credit card company and myself have attempted to communicate these issues and work with them and they fail to answer the 1-number They may continue to call and resolve my account complaint, but this is only part of the reason I filed a complaint They must address these issues for all consumer or more customers will be mislead by what is common support for software services
Regards,
*** ***

Hey ***,My name is T*** *** ***, and I am a Manager at our User Services departmentI have been assigned to review your case with LogMeIn.I would like to apologize about your experience, I have reviewed your account and notice that you haven't used LogMeIn for the last couple of months,
so I have gone ahead and refunded your subscription.As mentioned, LogMeIn does default all subscriptions for automatic renewal, we want to make sure that our clients don't lose access to their computers and their subscriptionI will make sure that our Product team gets your feedback, and how we did not make it easy for you to see this information during purchase.Please let me know if I can assist you with anything else.Best,*** *** ***User Services Manager

Hello ***,My name is *** *** ***, I am a Manager in our Costumer Care department, and I have been assigned to your case.I have reviewed your case with us, and I have fully refunded your subscription with usI am sorry to hear that you did not receive our notification about your upcoming
renewal, I will make sure to check into it.Please let me know if I can assist you with anything else.Thanks,- *** *** ***Customer Care Manager

Dear Mr***, Thank you for taking the time to reach out to us regarding our Rescue product and your account with us. Regarding your subscription, first let me start by saying we appreciate that you’ve been a customer of ours for a number of yearsOver these years, you’ve
experienced first-hand the additional features we’ve added and the additional value this brings to you as you serve your customers In reviewing your account, we do see that your subscription is an Annual Monthly subscriptionThe contract terms are for one year, and the price of the subscription is billed to you monthly for that full year contract We have honored your request to end your subscription with LogMeIn, and your account has been cancelled effective immediatelyAgain, thank you for your time and for using LogMeIn *** *** Technical Support Manager LogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This is my second complaint about this fraudulent companyMy case number is ***After my elderly mother was charged over $for the use of multiple computers that she DIDN'T have, I complained to the company who only promised restitution after my post with the Revdex.comThat was over weeks ago with "***" or "***" in the LogMein officesThey are a deceptive company because the supposed check I was to receive in 2-business days obviously is never coming! I would like to receive my refund from LogMein as PROMISED, for my mother, but I can see that this phony company will never do that
Regards,
*** ***

Dear Mr***, Thank you for reaching out to us regarding your accountWe would be happy to review your request, but we are unable to find any recent activity under an account with this email address Is there another email you use for your LogMeIn account? Do you remember who
you spoke with? Any details you can provide us with would be greatly appreciated.Regards, *** ***
Sr User Services ManagerLogMeIn

Hello ***,Per our conversation this morning, I have gone ahead and processed a refund for the total amount of your recent renewal, $ Please allow 5-business days to see this reflected within your account.Thanks,***

Revdex.com:
I received confirmation today from my bank that LogMeIn has refunded in full to my credit card the amount charged. This was my desired outcome. You may close this case
Regards,
*** ***

Dear Mr. ***,Thank you for reaching out to LogMeInIn researching your complaint, we found that we did issue a refund to *** in the amount of $This was processed by us on 11/28/16, and typically takes 5-business days to show in your bank account.Should you have any
further questions, please don't hesitate to reach out to us directly and reference the *** account.Regards,*** ***SrUser Services ManagerLogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** PROVIDED the business does indeed refund the payment OR cancel/nullify/void the original transaction such that no bill, invoice or charge is made to me or any of my accounts for any service(s) or amount(s)If this does not happen within the time period specified by the business (to days), I will not close this complaint OR I will re-open it if the Revdex.com elects to close it earlierSo long as the net effect is that I am not charged any amount (as I did NOT use the new service), I agree to close this complaint as resolved.Thank you for your assistance, *** ***

Hi ***,My name is *** ***, I'm a Manager of our User Services team and would like to take this opportunity to directly address your concern Doing right by our customers is important to us, and I'm sorry your recent experience might have you feeling otherwise.I took a look into your
account with us and was able to confirm that you did not have any recent usage While we did reach out to each of our customers who would be seeing a price increase prior to their renewals, I'm happy to make an exception as an act of good faith I'm issuing a full refund for your recent renewal charge - please allow 7-business days for this to appear on your statement.As always, please let us know if you have any other questions or concerns.Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and the refund will resolve #***I do not agree with their lack of billing notification prior to closing out a trial subscription, and this should still be addressed with other entities I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have not received an email from *** ***, but I will be available to discuss on 12/26/Monday.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. LogMeIn confirms that the cancellation from my side was correct and the payment was incorrectThis is an important fact.BUT:>A charge back was processed in November for €
Unfortunately this is not the caseLogMeIn _forced_ a chargeback reverse in decemberTo the amount is still not paid back to meYou can find a confirmation of the chargeback attached.So I still request that the amout of 343,which was charged unjustifiable should be paid back.Thank you and best regards,*** *** ***
Regards,
*** ***

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Address: 12504 128 St, New York, Alberta, Canada, T5L 1C8

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