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J C Damar Developments Ltd

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J C Damar Developments Ltd Reviews (458)

Hi ***,My name is *** ***, I'm a manager on the support team here at LogMeIn. I've taken a close look at your account with us, along with the recent interactions you've had with our support team. When you reached out to us a couple weeks ago in early March requesting that your
account be cancelled, you were nearly three months into a yearly subscription with heavy usage on the account. The representative did mark the account to cancel at the end of your subscription, but it would appear they did not initially recognize that you were paying monthly for an annual subscriptionI believe this is where the confusion was caused and for that I apologize. Despite the yearly commitment I mentioned earlier, as an act of good faith I'm going to cancel your account immediately so that you do not see any additional charges. I hope that you find this resolution satisfactory, and that you'll keep us in mind should your future needs changeI also want to thank you for having been a long-time customer with us. It's appreciated.Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Thank you for your response, but a copy of that message still has not been provided to me. Also, I do not think email is a sufficient way to communicate a change in terms that results in a 12x increase in credit card charge at one time in advance for the account. This is not a good business practice and concerns me about doing business with this firm in the future
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
If you have an email address, why don't you send an automated email each month confirming auto-renew? That would be the most transparent way to do business
Regards,
*** ***

Hello,I have connected with *** and we were able to reach a resolution to the initial complaint that was filed.Please let me know if there's any additional information needed.Thanks,***

Hey ***, My name is *** *** ***, I am a Manager at LogMeIn, and I have been assigned to your case. I would like to apologize for your experience with LogMeInI have checked into your case and marking your subscription for cancel back in January was not properly addressed as
you mentioned. So, this time around I made sure that your subscription was marked for cancel, and a refund for the amount of $has been processedLastly, I have removed your billing information from our system as well. Please let me know if I can assist you with anything else at this time. Best,-*** *** ***Customer Care Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *

Hi Mat,I apologize for any confusion and I think a call may better help to clear things upI can assure you that there were no fraudulent charges, and I would like to walk you through what has occurred on our sideBack in April of 2013, a subscription under *** was requested for
cancellation, which was doneMonths later in September 2013, a subscription was purchased under ***Please note that if you feel this was not done by you, then that would be something to address with your banking establishment as we do not see signs of foul play on our sideThe subscription under *** renewed in 2014, and then again in Upon receiving your call, there was some initial confusion where the request for the "***.com" was referenced as having been cancelledFor this, I do apologize on behalf of the team as this was a simple misread of the accountAfter seeing this, our team did reach out to you to explain that we have no record of cancellation request for the *** account (but rather, the *** account) and thus cannot refund back the prior yearsAs a result of the confusion, we did go ahead and refund the most recent renewal in full ($179.91+tx), despite our policies, in an effort to do what we could to help make things right for youDespite the fact that you no longer have use for the services, we do value both past and present customers, so I hope this has cleared a few things upIf you have any questions please feel free to call us as these situations can often be explained better over the phone.Thank you,***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Mr. ***,Thank you for reaching out to us about your recent experience when trying to cancel your accountIt's hard for us to hear when we've fallen down, but we do appreciate the opportunity to correct the situation. In reviewing your case, it looks like a further conversation
with us yesterday resulted in a credit of $being returned to your credit cardWhile this is completed on our end, it sometimes can take 5-business days for your bank to process the transaction. Thank you for being a loyal LogMeIn customer, and we look forward to an ongoing partnership in the future.Regards,*** ***SrUser Services ManagerLogMeIn

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Mr***, Thank you for taking the time to reach out to us regarding our Rescue product and your account with us. Regarding your subscription, first let me start by saying we appreciate that you’ve been a customer of ours for a number of yearsOver these years, you’ve
experienced first-hand the additional features we’ve added and the additional value this brings to you as you serve your customers In reviewing your account, we do see that your subscription is an Annual Monthly subscriptionThe contract terms are for one year, and the price of the subscription is billed to you monthly for that full year contract We have honored your request to end your subscription with LogMeIn, have granted a prorated refund for the remainder of your subscription, and have accommodated the monthly price increase for months during which your technicians used the serviceYou may expect to see these refunds processed within 5-business daysAgain, thank you for your time and for using LogMeIn *** *** Technical Support Manager LogMeIn

***,I apologize that the change to your billing came as a surprise. We send an email all of our customers to inform them of the change and the email to your *** address went out on September 27, 2018. I'm glad we were able to complete your request and
thank you for being a valued LogMeIn customer. Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello ***,I would like to apologize for the first reply, accidentally sent before finishing my messageMy name is *** *** ***, I am the Technical Manager for our LogMeIn Pro solution that you have been using with usI would like to apologize for the experience you have had with us support team couple of days agoI have review our work, I will make sure to make correction to our process to avoid problems like yours in the futureBased on your experience, the software not working anymore and being a client with us for so long, I went ahead and refunded your account for the remainder of the subscription, for a total of $The refunded has been processed on our end already, but it may take 5-business days for you to see any changes on your credit card statementPlease let me know if I could assist you with anything elseRegards, -*** *** *** - Technical Manager at LogMeIn

Dear Mr***, After further review, we have discovered that the email you noted in your complaint (***) was not the account that you were questioningIn looking at your second account (***), we do see that you were billed $for Pro for Power Users. Pro for Power Users is a subscription allows you to access up to computers remotely, and you upgraded to this in October of Previously you had purchased Pro for Individuals, which only allowed you to access computer)It seems that you use your Pro for Power Users subscription frequently - at least times since your renewal date (October 23, 2017), and we're glad that you are seeing the value of our product. When a customer makes a purchase, they agree electronically to our Terms of ServiceThey can be found at *** In these terms we note that we reserve the right to update the price after the first year, but that we also will notify our customers of any price changes via publishing to our website, email, or invoice for our customers who pay by invoiceWe see that you were notified of the new pricing to your *** account on 8/5/17, and the email was opened on 8/6/For your *** account, you were notified on 10/10/17, but you did not open the emailWhile we respectfully decline your request to provide a refund for your Pro for Power Users account, we would be happy to fully refund your Pro for Individuals subscriptionWe see little to no use on that account, so we’ve taken the steps to initialize a refund for $($+ tax). Again, thank you for the opportunity to review your case and for being a valued user of LogMeIn. Regards, *** ***SrCare Manager

Dear Mr***,Thank you for reaching out to express your concerns with our auto-renewal policyIt's never easy to hear when customers are frustrated, but I hope we can both resolve this situation and help you better understand the policy. When a customer makes a purchase of a LogMeIn
subscription, they are notified prior to purchase that subscriptions are auto-renewedThis is done both on our purchase page, and it is noted in the Terms and Conditions (which all customers must acknowledge that they have read and understand)This is a standard business practice that is used with many companies Additionally, every customer can see all their subscription information in their account when they log in. That being said, we also understand that sometimes situations call for actions that are outside of our standard policy and procedureWe'd like to offer you a refund for the subscriptions that renewed this year, totaling $$499.50, Jun 22, 2015$199.75, Apr 30, 2015$249.00, Apr 13, 2015We believe this is a fair resolution, and we hope you will agree We have started the process of these refunds, and you can expect to see them placed back on the card on file in the next 5-business days. Regards,*** ***User Services ManagerLogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***]They mention that they have proof that I opened their email about renewing there serviceI would like to see this as I did not receive or open said email. They are trying to take advantage of me by raising the cost by almost %I used there service to look in on my home computer while on vacation to look at my dogs, and once a month my daughter logs on to balance my checking accountIf I opened a email telling me this service was going to raise the price from approximately $dollars to $a year I would have cancelled If this can't be resolved I guess my next step is to contact *** *** Florida attorney generals office about senior abuse I will be in November and they are taking advantage of me.
Regards,
*** ***

Hi ***,My name is *** ***, I'm a Manager on our Customer Care team here at LogMeIn I've reviewed your account history with us and it looks like ***, who appears to be from your company, reached out the same day this complaint was filed The outcome from her interaction
with our team was a full refund having been issued Please allow 7-business days for this to appear on your statement.As always, please let us know if you have any additional questions or concerns.Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I would still like a refund for the $5999.99, *** and I did speak about other charges which I am working on with him but the original complaint was for the $that I did not want to renew but it renewed
Regards,
*** ***

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Address: 12504 128 St, New York, Alberta, Canada, T5L 1C8

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