J C Damar Developments Ltd

Hey ***,My name is ***, and I am a Manager in the Customer Care Department at LogMeIn.I was assigned to review your case and check into your situation with your LogMeIn account.Basically, I had an opportunity to check into your case with our renewal team, since as you mentioned, you have spoken
to your renewal representative already, *** ***Here is what was explained to me and also addressing your requests:- Your renewal cost for was $2,+ taxesYou also have an annual contract with us paid monthly, so it is $222.00/month for a total of $2,664.00- Your renewal cost for was the same, $+ taxes with an annual contract paid monthly, same monthly cost- For Advancements and Enhancements, please visit this site: http://help.logmein.com/pkb_Home?l=en_US&c=products:lmicentral&va=- however, our biggest change was adding *** to your Central subscriptionIn your case, at no additional cost.- You may also find all of your previous bills and payment information by logging into your account, clicking on "Settings" (top right hand side), choose "Billing" and then click on "Billing History"- You have been a customer with LogMeIn since as well, and we do notify our users of renewals when there is a change in your subscription priceAlso, during the time of purchase we clearly state the LMI’s terms and conditions which has been signed, "Customer’s subscription shall automatically renew for successive one (1) year subscription terms unless Customer gives LMI prior written notice of non-renewal at least thirty (30) days prior to the expiration of Customer’s then-current subscription term."- Your renewal did take place in September 17th and we did not hear from you until mid-November to discuss your accountWe did attempt to reach out back in July, and the notes from the representative say "briefly spoke with *** "no time to talk" and is happy with subs." - Also, looks like per your conversation with *** ***, he has marked your subscription not to renewal during its next renewal cycle, which is 09/17/2017Please let me know if I can answer any other questions for you.Thanks,-*** *** ***

Hello ***, My name is *** ***, I’m a Manager on our User Services team here at LogMeIn. I’ve reviewed your case, and can certainly appreciate your desire to have the account cancelled prior to your renewal. In reviewing the details of your case, it looks like you were still
getting usage from the subscription through April, prior to when you reached out to us. Although we have a no-refund policy, I understand you weren't able to find the renewal email we sent and can meet you in the middle as an act of good faith. I’m going to submit your case to our Finance team to issue a pro-rated refund for the remaining months of your contractPlease let us know if you have any additional questions or concerns, and we hope you’ll keep us in mind if your future needs should changeSincerely, *** ***

Dear ***, Thank you for reaching out, and we're sorry to hear about your situation. We have looked for an account under ***, but do not have anything on fileCould you please provide us with the email address that was used for your account with
us? Regards, *** ***Senior Manager, CareLogMeIn

Hello ***,My name is *** *** *** and I am the Manager in our Customer Care team assigned to review your case.The fix for the *** cursor issue was released todayPlease update the Software to its latest version and everything should go back to normal, however, feel free to give us a call in
case you have any other problems.I have also credit your account for the amount of $+ taxes ($3.38) for the lost month.Please let me know if you have any questions.Best,-*** *** ***-Customer Care Manager

Hello Mr***, It was a pleasure speaking with you surrounding this concern. As I mentioned during our call, my sincerest apologies for the mix-up. I'm confident that we were able to make this right, and hope that you'll keep us in mind should your needs change in the future. Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I hope to receive the refund as promisedI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Since the business can not act on my complaint until the issue is first resolved with my credit card company, I can neither accept or fully reject their resolution. Therefore, I would like to put this complaint on hold until the issue is dealt with through my credit card company. Additionally, I would like to add the following comment: The details of my request to downgrade were clearly specified in the call I placed on 12/29. The sales person that took my call, told me that he would pass the specifics of my request onto the sales person who would handle the downgrade. If a message was left from the salesperson, I did not receive the message. I do not employ a receptionist at my office.Regards,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowhis is a systematic attempt by the LogMein to get renewals without getting the WRITTEN consent of the buyer to agree to continue the service at a HIGHER PRICEAny email notices sent by them may get caught up in SPAM filters or not get deliveredA contract or a purchase to buy at a HIGHER price SHOULD need the buyer to agree to continue the services by DIRECT consentIn my LogMein customer portal there is NO option to CANCEL or REMOVE my credit card to prevent further auto renewalsLogMein is engaged in deceptive business practicesI want to COMPLETELY sever my relationship with LogMein I have also forward this complaint to the Massachusetts Attorney Generals office for investigation since I am not alone in being victimized by this companyHiding behind terms and conditions that would require the skills of an attorney to understand is done intentionally to confuse ordinary consumers and for LogMeIn to profit
Regards,
*** ***

Hello ***,Per our discussion on the phone yesterday, we've reached a mutual agreement and have processed a month pro-rated refund for the remaining time left on your join.me subscription Please allow 5-business days for the credit to be reflected in your account Thanks,***

Dear Mr***,Thank you for reaching out about your recent experience with usIn reviewing your account, can confirm that your subscription was marked for cancellation, and we initiated a refund in the amount of $It was processed in our system today, and will take 5-business days to
show in your account. Please let us know if there is anything else we can do to assist you.Regards,*** ***SrCustomer Care Manager LogMeIn

Hello ***,My name is *** ***, I'm a Manager on our Customer Care team here at LogMeIn.I've taken a look into your account and see that you reached out to us in January of this year, a few months after your subscription renewed with us It sounds like you were subscribed to a plan that
was more than what you needed, and wanted to downgrade It looks like that didn't happen, and for that I apologize As an act of good faith, I've issued a full refund to your account - please be sure to allow 7-business days for this to appear on your statement.If you should still need a more simplified solution that we can help with, we hope you'll still consider us as your provider.Sincerely,*** ***

Dear *** **, Thank you for reaching out to us to share your concerns At the beginning of this year, LogMeIn did increase the price of our Pro productThis was a reflection of additional features that our customers have asked for and that are now included in the product- TB
of storage, unlimited users, premium password management with Lastpass, and AV Management. All of our customers were notified of this change both by email and in-product messaging one month prior to their renewal. When our customers make a purchase of LogMeIn, they agree to the auto-renewal of their subscriptionWe do this to ensure that they are always able to access their computers without interruptionWe also note in our terms and conditions that prices are subject to change. We would be happy to work with you to either cancel your subscription as requested or, if you still find value in the product and the new features, offer to keep your subscription at last year’s price for another yearWe will respond to your email ticket with this same offerAgain, thank you for the opportunity to address your concerns, and thank you for your businessRegards, *** *** Senior User Services Manager, LogMeIn

Dear Mr***, Thank you for taking the time to reach out to us regarding our Rescue product and your account with us. Regarding your subscription, first let me start by saying we appreciate that you have been a customer of ours for a number of yearsOver these
years, you have experienced first-hand the additional features we have added and the additional value this brings to you as you serve your customers In reviewing your account, we do see that your subscription is an Annual Monthly subscriptionThe contract terms are for one year, and the price of the subscription is billed to you monthly for that full year contract.We have honored your request to end your subscription with LogMeIn, and your account is marked to cancel on December 17, Again, thank you for your time and for using LogMeIn*** ***Technical SupportManagerLogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedHowever, I will also add that if the refund does not arrive in my credit card account within the days mentioned in their response, I will be opening another complaint
Regards,
*** ***

Hi ***,My name is *** ***, I'm part of our support team here at LogMeIn. I've taken a look through your account and recent interactions with us to better understand where you're coming from.My understanding is that you reached out to us, prior to your annual renewal, and worked with
our sales team to adjust your subscription based on your needs. You then agreed to the terms for the current yearly subscription with us, but it would seem you've since found another solution that you'd prefer to use.Typically, after speaking with us and agreeing to terms for an annual contract a request to then renege would be declined. That said I see you've been with us for quite a few years and would like to show our appreciation - as an act of good faith I'm going to issue you a full refund and cancel your account with us effective immediately. Please allow 7-business days for this to appear on your statement. Additionally, our records show that the amount you paid differs from the requested refund amount. If you find you were charged the amount you've requested here, please reach out to us directly so we can figure out the discrepancy.I hope that as you continue to evaluate solutions you'll keep us in mind moving forward, and that you find this decision fair and satisfactory.Sincerely,*** ***

Hey ***, My name is *** *** ***, I am a Manager at LogMeIn, and I have been assigned to your case. I would like to apologize for your experience with LogMeInI have checked into your case and marking your subscription for cancel back in January was not properly addressed as
you mentioned. So, this time around I made sure that your subscription was marked for cancel, and a refund for the amount of $has been processedLastly, I have removed your billing information from our system as well. Please let me know if I can assist you with anything else at this time. Best,-*** *** ***Customer Care Manager

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi ***, My name is *** ***, I’m a Manager on our User Services team here at LogMeIn. I’m sorry that your recent experience with us surrounding your contract renewal was unsatisfactoryI’ve reviewed the details surrounding your account with us and, as an act of good faith, have
submitted a refund request to our finance department for the full amount of your renewal. Please allow at least 7-business days for this to process Additionally, while your account with us was already set to cancel upon the end of your contract, we will be sure to fully cancel the account upon completing your refundPlease let us know if you have any additional questions or concernsSincerely, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
That doesn't show that the message was sent to me or that I received it Even if you did send it I didn't receive itYou should have customers respond to any emails (like click here to show you received this message and want to continue the service) Show me something that says I received your emailYou can't because I didn't receive it, if I had the first thing I would have done is contact you to cancel
Regards,
*** ***