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J C Damar Developments Ltd

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J C Damar Developments Ltd Reviews (458)

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Mr. [redacted],Thank you for sharing your experiences with us. While it's never easy to hear when our customers are unhappy with us, we do appreciate the opportunity to respond, educate, and do what's right for our customers. Before a customer makes a purchase with LogMeIn, they agree to our...

terms and conditions. In these, we note that we auto-renew all subscriptions to ensure that their service is seamless. We also note that we do not send out invoices, but that their billing information (including renewal date) is available each time they log in to their accounts. We do ask that all cancellations are made by contacting us via phone, and that as well is in our terms and conditions. As mentioned, we do not have a record of your account being cancelled in 2011. We do, however, have record of a conversation with you on 6/26/2013, in which you asked questions about using a [redacted] phone to connect to your host machine. We also received a survey response back, noting that the interaction raised your satisfaction. Additionally, we do see use of the account this year by [redacted] and [redacted] (37 separate accesses), both of which are users under your master account holder profile.   This being said, we would be happy to cancel your account immediately and refund the 2016 renewal cost of $99. While we understand this is not what you were looking for from us, we feel we are acting in good faith and in line with our terms of use. If there are additional details that you'd like us to consider, we'd be happy to further discuss this with you. Regards, [redacted]Sr. User Services Manager, LogMeIn

Hi [redacted],My name is [redacted], I'm a Manager on our Customer Care team here at LogMeIn.  I've reviewed your account history with us and it looks like [redacted], who appears to be from your company, reached out the same day this complaint was filed.  The outcome from her interaction...

with our team was a full refund having been issued.  Please allow 7-10 business days for this to appear on your statement.As always, please let us know if you have any additional questions or concerns.Sincerely,[redacted]

Dear [redacted],Thank you for reaching out to us. While it's never easy for us to hear that our customers are unhappy, we value the opportunity to help our customers and reflect on their feedback. In looking in to your account, we see that you were notified of the price increase at your next...

renewal on July 7th, 2017, and that the email was opened the same day. Please see attached. That being said, we do understand that our customers receive many emails daily, and these can often times be overlooked.  We value you as a customer, and would like to offer you the ability to stay with us at last year's price ($149). If this is something you're interested in, please let us know, and we'll assist you with making the adjustment.Thank you again, and we look forward to working with you in the future.Regards, [redacted]Senior Manager of Care, LogMeIn

Hey  [redacted],My name is T[redacted], and I am a Manager at our User Services department. I have been assigned to review your case with LogMeIn.I would like to apologize about your experience, I have reviewed your account and notice that you haven't used LogMeIn for the last couple of months,...

so I have gone ahead and refunded your subscription.As mentioned, LogMeIn does default all subscriptions for automatic renewal, we want to make sure that our clients don't lose access to their computers and their subscription. I will make sure that our Product team gets your feedback, and how we did not make it easy for you to see this information during purchase.Please let me know if I can assist you with anything else.Best,[redacted]User Services Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Dear Mr. [redacted], Attached please find a screen clip from our mail tool, showing that the email was sent to you on 7/7/17 and was opened on 7/7/17 as well. As mentioned in our original response, we value you as a customer, and would like to offer you the ability to stay with us at last year's price ($149). If this is something you're interested in, please let us know, and we'll assist you with making the adjustment.Regards, [redacted]Sr Care Manager, LogMeIN

Hello [redacted], I have reviewed your complaint and can confirm that [redacted] did refund you the total amount that was charged to your account. You should receive a total of $1621.52 in your account in the next 5-7 business days. I hope this is a satisfactory resolution and I remain...

available for any additional question you may have. Best regards, [redacted]     |   Manager, User Services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted],My name is [redacted], I'm a Manager on the Customer Support team here at LogMeIn.  I'd like to first apologize for the experience you've had up until now - it sounds like it's been a frustrating one.I want to start by stating that given your situation, the guidance you were...

given aligns with how we'd typically handle situations from this long ago.  However, in looking into your account, it does look like there was some unintentional user error which may have lead to unintentional charges.Given this, I'm going to ask our Finance department to refund you the difference between a 2-computer account at that time (from what I can tell, all that she was actually using) and the amount your mother was charged.  Please allow 7-10 business days for this refund to appear on the statement of the card used.If there is anything else we can help with, please do not hesitate to reach back out and let us know.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am rejecting because I have not seen the promised credits against my credit card.  If LMI would like to contact me, the best number to reach me is [redacted]. Monday-Thursday 9A CST to 5P CST
Regards,
[redacted]

Hi [redacted],My name is [redacted], I'm a manager on our support team here at LogMeIn.  I've reviewed your recent interaction with our team, along with the details surrounding your subscription with us.If your primary reason to cancel pertained to the connectivity issues you mentioned, I'd ask...

that you give us a chance to help you solve them - however, it sounds like you've found another solution and simply do not have a need at this time.I understand that sometimes life happens and it sounds like you may not have been able to receive the notification we sent 30 days prior to your renewal.  As an act of good faith, I'm going to cancel your account immediately and refund you the total amount.  Please allow 7-10 business days for this to appear on your statement.Please let us know if you have any additional questions or concerns.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello [redacted],My name is [redacted], and I am a Manager at our Customer Care Department. I have been assigned to review your case and assist you with a resolution.First, I would like to apologize for your experience, I will personally check into and better understand how we can avoid any...

conflict in communication.As requested, I have marked your subscription for cancel and removed your billing information from your account. Please accept this response as a confirmation of both stepsPlease let me know if I can assist you with anything else at this time.Best,-[redacted]Manager, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I know that LogMeIn was behind this..I read that name...how else would I know it..You people scared me into thinking you could disable me computer if I didn't pay..A LOT OF MONEY THAT I DON'T HAVE....I WANT MY MONEY BACK...NOW....MY RENT IS DUE TOMORROW...THEN I WILL HAVE $500.00 TO LIVE ON FOR THE WHOLE MONTH OF MAY...YOU LIED TO ME .... YOU TOOK MY MONEY UNDER FALSE PRETENCE...AND I AM MAD AS HELL ABOUT IT...I WANT MY $298.00 BACK NOW...I WANT YOU TO PUT IT BACK INTO MY BANK ACCOUNT TODAY...YOU USED SCARE TACTICS ON ME AND I'M PISSED.  ALL I WANT FROM YOU PEOPLE IS MY MONEY BACK..NOW...I NEED IT.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for reaching out to share your recent experience with LogMeIn.  It's never easy for us to hear when our customer's are unhappy, but we do appreciate the opportunity to make things right and to help customers understand more about our decisions. When a customer...

agrees to purchase a LogMeIn subscription, they are asked to agree to our terms and conditions. In those, it is clearly stated that we auto-renew our product to ensure that our customers have seamless access to their computers. We also state that we have a no-refund policy once the renewal date has passed, and that customers must contact us prior to the renewal. If a customer tells us that they have called us previously, but we show no record of the call and there is no usage on the account, we will honor their request.  In your case, where there is no record of the call, but there is usage (31 times since the day you wanted to cancel), we will honor a pro-rated refund.  We do appreciate your business, and would like to keep you as a customer.  If you'd prefer to keep your subscription at last year's price (understanding that it will revert back to our current list price next year), we are happy to assist you. If you'd prefer to completely cancel your subscription, we'd be happy to offer you a pro-rated refund. Please contact us at your earliest convenience and reference case #[redacted]. There will be notes in the account with this offer, and we'll be able to take care of you immediately. Regards,[redacted], Sr. Manager of User Services, LogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. While I do appreciate the response and the refund of this years overcharge, it does not address the original problem. You stated that I purchased a second program from your company in 2013. I did not! I am a small business with one desk top computer, at no time would there have been a need for a bigger, better program. I'm quite sure that if you review your records you can see that I have only used one computer for the entire time I have been with your company. I still firmly believe that the error was on the part of LogMeIn. I never purchased a second program. If I had, I assume you would have emails and other documentation showing that I did indeed make this purchase. It just makes no sense for me to purchase a bigger program that I could use upward of 25 or 5o different computers. I do realize that this would have been much easier if I had caught the overcharges sooner. But it doesn't excuse that you added it to my account and withdrew funds to pay for it when I DID NOT ORDER IT!  If money is stolen from a bank and it's not caught immediately is it then forgiven with no consequence? Or is the party that took the money still responsible even years later? I believe that I should be refunded the entire amount that I was charged for LogMeIn Central for 2013, 2014, and 2015, along with what your have already agreed to for 2016.Thank you, [redacted]
Regards,
[redacted]

Dear [redacted], Thank you for reaching out, and we're sorry to hear about your situation.  We have looked for an account under [redacted], but do not have anything on file. Could you please provide us with the email address that was used for your account with...

us? Regards, [redacted]Senior Manager, CareLogMeIn

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Address: 12504 128 St, New York, Alberta, Canada, T5L 1C8

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