J C Damar Developments Ltd

The *** *** ***. account has been reset to monthly billing, we apologized for any inconvenience this has caused.Best Regards,LogMeIn

Dear Mr***, Thank you for reaching out to us regarding your accountWe would be happy to review your request, but we are unable to find any recent activity under an account with this email address Is there another email you use for your LogMeIn account? Do you remember who
you spoke with? Any details you can provide us with would be greatly appreciated.Regards, *** ***
Sr User Services ManagerLogMeIn

Hello ***,Per our conversation this morning, I have gone ahead and processed a refund for the total amount of your recent renewal, $ Please allow 5-business days to see this reflected within your account.Thanks,***

Dear ***,Thank you for taking the time to reach out to us with your billing concernFirst, I want to set your mind at ease and let you know that we will be crediting you back the subscription that renewed in August of this yearIt will take 5-business days for this to appear back in your
account. We did make a change from a Free model to paid subscriptions in Our subscribers were asked to make a purchase to continue using our remote access software, and either called in or made that purchase onlineWhen we had our free product we did not collect customers billing information, so any purchase was done on their own accord. This subscription was purchased in September of 2014, and renewed again at the same time this year Typically we allow our customers to cancel their subscriptions after their first renewal, and since this is the first renewal, we will be refunding your account.Thank you for using LogMeIn, and please let us know if we can assist you in any other way.Regards, *** ***User Services Manger

Dear Mr***,Thank you for taking the time to reach out and share your recent experience with usWhile it's not always easy to hear that a customer is unhappy, we do appreciate the opportunity to assist you. First, we would be happy to refund you fullyWe do let our customer's know that
they can cancel up to the renewal date, but we also understand that this is your first renewalOur auto-renewal policy (which all customers agree to prior to purchase) is a service we offer to our customers to allow them to maintain uninterrupted service.We will apply the credit to the card you made the purchase with, and your bank should show this transaction in 5-business days. Thank you for using LogMeIn, and we hope that should your needs ever change that you'll consider using us again.Regards,*** ***User Services Manager

Dear ***,Thank you for taking the time to reach out to us with your billing concernFirst, I want to set your mind at ease and let you know that we will be crediting you back the subscription that renewed in August of this yearIt will take 5-business days for this to appear back in your
account. We did make a change from a Free model to paid subscriptions in Our subscribers were asked to make a purchase to continue using our remote access software, and either called in or made that purchase onlineWhen we had our free product we did not collect customers billing information, so any purchase was done on their own accord. This subscription was purchased in September of 2014, and renewed again at the same time this year Typically we allow our customers to cancel their subscriptions after their first renewal, and since this is the first renewal, we will be refunding your account.Thank you for using LogMeIn, and please let us know if we can assist you in any other way.Regards, *** ***User Services Manger

Hello Mr***,My name is *** ***, I manage a group on our support team here at LogMeIn. I've spent some time reviewing your recent interaction with us, along with your account detailsBefore doing too much research I spoke with ***, your account representative. He
mentioned you two were in touch and working to rectify the situation.It sounds like you're in good hands as of this reply; please don't hesitate to reach back out if this is not the case.Sincerely,*** ***

Dear Mr***,Thank you for reaching out about your recent experience with usIn reviewing your account, can confirm that your subscription was marked for cancellation, and we initiated a refund in the amount of $It was processed in our system today, and will take 5-business days to
show in your account. Please let us know if there is anything else we can do to assist you.Regards,*** ***SrCustomer Care Manager LogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the Log Me In and have decided that their response is acceptable in reference to complaint #***A credit has been issued to my credit card for the requested amountI understand that by choosing to accept their response that my complaint will be closed as resolved.Thank you,
*** ***

Hey ***,My name is ***, I am a Manager in our Customer Care department with LogMeIn.I have been assigned to review your case, I have been able to find your account and charges as wellI have submitted a request to our Finance team to have your account refunded.Please allow 5-business days
for the refund to be fully processed.Let us know if you have any other questions.Thanks,-*** *** ***

Dear ***,Thank you for reaching out to usWhile it's never easy for us to hear that our customers are unhappy, we value the opportunity to help our customers and reflect on their feedback. In looking in to your account, we see that you were notified of the price increase at your next
renewal on July 7th, 2017, and that the email was opened the same dayPlease see attachedThat being said, we do understand that our customers receive many emails daily, and these can often times be overlooked We value you as a customer, and would like to offer you the ability to stay with us at last year's price ($149)If this is something you're interested in, please let us know, and we'll assist you with making the adjustment.Thank you again, and we look forward to working with you in the future.Regards, *** ***Senior Manager of Care, LogMeIn

Dear Mr. ***,Thank you for reaching out to LogMeInIn researching your complaint, we found that we did issue a refund to *** in the amount of $This was processed by us on 11/28/16, and typically takes 5-business days to show in your bank account.Should you have any
further questions, please don't hesitate to reach out to us directly and reference the *** account.Regards,*** ***SrUser Services ManagerLogMeIn

Hello Mr***, Thank you again for the feedback on your most recent experience with our teamI circled up with both your account manager and his manager on your accounts, and it looks like they’ve gone ahead and refunded other accounts of yours that also auto-renewed, which I’m happy to seeWhen working with *** on those refunds, I can see in the notes that *** mentioned that we would be unable to refund the Plus account due to lack of notice, and continued usage on the accountI apologize for the inconvenience this likely causes. My understanding is that you and *** are scheduled to connect on Tuesday to discuss your needs - hopefully during that discussion you two will be able to ensure this type of issue or misunderstanding does not occur moving forward. Sincerely,*** ***

Dear Mr. ***,Thank you for reaching out to us about your accountIt's never easy for us to hear when we've impacted our customers, but we appreciate the opportunity to make corrections when needed. In reviewing your account history, we agree with your assessment, and we'd like to
work with you to make the appropriate adjustmentsWe understand that you would accept years worth of Pro for Individuals, and we will initiate this immediately. In terms of our practice around auto-renewing our customers, this is a common practice in many industries, and helps us to ensure that our customers have access to their computers and files without interruption. We understand that some of our customers may be concerned about the increase in the cost of our product The list subscription package list prices for LogMeIn Pro and Central have been modified over the years to reflect our continued investment in our industry-leading remote access product(Pro is rated as thes #remote access tool on the market)Like many other ***-based companies in the industry, each year products are reviewed to make sure we are in line with the market from both a feature and pricing standpoint, and we believe this pricing accurately meets the market demand for anytime, anywhere access to your work or home. Thank you for bringing this to our attention, and thank you for being a loyal customer. Regards,*** ***Senior User Services ManagerLogMeIn

Dear Mr. ***,Thank you for reaching out to us to share your concern over your recent renewal.In reviewing your account, we show that we received a charge back from your bank on 9/19/16, which means that the charge in question has been reversedFor this reason, it is not necessary to make
any further refunds to your account. As a matter of explanation for our actions, many banks (including yours) use a third-party company to relay new card expiration dates to merchants. Thank you for choosing LogMeIn, and we hope that if your needs change in the future that you'll consider us again.Regards,*** ***SrUser Services Manager, LogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to suggest "logMeIn" to review their business practice to allow all customers to request cancellation and a prorated refund instead of the obligation for an annual serviceIt would attract more people and allow all clients flexibility of coming and goind as their need arises
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Mr***, We would be happy to review your account and situation, but cannot locate an account under ***Is there an alternate email address that you might have used? Regards, *** ***SrUser Services ManagerLogMeIn