J C Damar Developments Ltd

Hi ***, I've reviewed your account with us, and it looks like we've already issued a refund today for the charge pulled yesterday in the amount of $ The reason a payment was pulled despite having changed the credit card information in your account is due to the payment having
initially been made with a *** account. I hope this resolves your concern. Sincerely,*** ***

Hello ***,Thank you for sharing the recent experience you had with a third party using our LogMeIn Rescue product We encourage anyone who believes that someone is using LogMeIn software maliciously to report it, as we investigate each claim filed We take abuse of our software very
seriously and would appreciate collecting more information from you in efforts to identify who was attempting to initiate that Rescue session.Please send us details about your experience at https://*** or call us at *** so that we can learn more about your experience and gather any information you may have retained from this third partyOur goal is to identify the third party using LogMeIn Rescue, and to quickly cease any misuse of our product
*** ***Technical Support ManagerLogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello Mr ***, I am sorry to learn your subscription wasn't cancelled as expectedI was indeed able to find the email sent to you back in November It actually was an error in our side and I do apologize for the inconvenience.A charge back was processed in November for €343.50Your
account is set to not to charge you for any additional subscription for that product in future. Again, I do apologize for the inconvenient and hope you are happy with this resolution. Please feel free to contact us back with any other question you may have about your account. Best regards, *** *** *** | Manager, User Services

Hello ***,My name is *** *** ***, I am a Manager in our Costumer Care department, and I have been assigned to your case.I have reviewed your case with us, and I have fully refunded your subscription with usI am sorry to hear that you did not receive our notification about your upcoming
renewal, I will make sure to check into it.Please let me know if I can assist you with anything else.Thanks,- *** *** ***Customer Care Manager

Hi ***, My name is *** ***, I’m a Manager on our User Services team here at LogMeIn. I’ve reviewed your account with us, and in good faith will be downgrading your subscription and offering a refund for the difference. Please understand that moving forward, any changes to your
account should be communicated to us prior to your renewal date.We’ll be reaching out with the updated agreement and refund information outside of this forumSincerely, *** ***

Dear Mr. ***,Thank you for reaching out to us about your recent experience when trying to cancel your accountIt's hard for us to hear when we've fallen down, but we do appreciate the opportunity to correct the situation. In reviewing your case, it looks like a further conversation
with us yesterday resulted in a credit of $being returned to your credit cardWhile this is completed on our end, it sometimes can take 5-business days for your bank to process the transaction. Thank you for being a loyal LogMeIn customer, and we look forward to an ongoing partnership in the future.Regards,*** ***SrUser Services ManagerLogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This is my second complaint about this fraudulent companyMy case number is ***After my elderly mother was charged over $for the use of multiple computers that she DIDN'T have, I complained to the company who only promised restitution after my post with the Revdex.comThat was over weeks ago with "***" or "***" in the LogMein officesThey are a deceptive company because the supposed check I was to receive in 2-business days obviously is never coming! I would like to receive my refund from LogMein as PROMISED, for my mother, but I can see that this phony company will never do that
Regards,
*** ***

Dear ***,Thank you for taking the time to reach out to us to share your concernsWe appreciate the opportunity to assist with a resolution and to educate our customers. First, rest assured that we will be refunding your recent renewal chargeWe will be processing this today, and it
will show up in your account in 5-business days. To help you better understand our actions, when any customer purchases a subscription, they agree prior to purchase to have their subscription auto-renewThis is to ensure that our customers always have access to their computersWe ask that our customer's notify us when they no longer need our productsIn terms of your new card being charged, most banks partner with a 3rd party service to inform merchants when a card has been changedLastly, all customers were notified via email of our recent price change. Thank you for using LogMeIn, and we hope that if your needs change, that you'll consider using us again.Regards, *** ***SrUser Services Manager, LogMeIn

Attached is my online enrollment form, you can see clearly at page that the garage is open hours

Hello ***,I have reviewed your case *** and can confirm that the form was accepted yesterdayThe requested change was implemented and the account *** is now the active account. Please remember you will need to change your account password, follow the steps
below in order to do it: Go to LogMeIn.comSelect Log InSelect Forgot your Password? Enter your account email address & Submit Thank you,*** | User Services Manager (EMEA) LogMeInwww.LogMeIn.com

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi ***,My name is *** ***, I'm a Manager on our Customer Care team here at LogMeIn I've reviewed your account history with us, and then reviewed each interaction you've had with our team I can certainly empathize with your request for a refund given your minimal usage of our
product leading up to your call, however there are a few specifics I'd like to address before we get to the root of your concern We notified each customer that would be affected by a price increase, prior to their renewal, so that if they decided it was too expensive for them that they would have enough time to reach out and cancel their subscription Additionally, notifying a service provider that you do not intend to continue with an annual subscription four months into the contract would generally not lead to a full refund.As I mentioned, I can understand the frustration of being charged for something you're not using. As an act of good faith, I'm happy to make an exception and offer you a full refund in the amount of $- please allow 7-business days for this refund to show on your statement.As always, please let us know if you have any other questions or concerns I hope that you'll consider doing business with us in the future should your needs change.Sincerely,*** ***

Dear Mr***,Than you for your responseWe appreciate your feedback and kind words about LogMeIn's great historyWe agree that ethics are important, and we'll always strive to keep our customer's best interests at heart, We feel that our auto-renewal policy does exactly this by ensuring our customers are always able to use our remote access and management products when they need to, without worry or interruption. In reviewing your situation, we certainly want to make a fair decision that takes into consideration the interests and issues of both parties, including the problem you are faced with regarding staff turnover, as well as your company's usage of the LogMeIn product since Thus, a refund has been issued for all of your renewals. Thank you again,*** ***User Services ManagerLogMeIn

Hello ***, I would be happy to assist you with your refund situation. My name is *** *** ***, and I am a Manager at our Customer Care department. I was able to find your account, and the charges for the pack upgrade, however, I am unable to find a pack charge under your
accountI would be happy to schedule a call with you so we can look into those charges more closely and better understand your needsRefunds have been applied to your account already, so I would like to show you what has been done already. What's the best time and number for a callback? Thanks,-*** *** ***Customer Care Manager

Dear Ms***, Thank you for reaching out to share your concern with us It's not always easy for us to hear when our customers feel we've let them down, but we do appreciate the opportunity to respond. Over the years, you've purchased unique subscriptionsThe first is LogMeIn
Pro, which you were charged $+ tax per yearIn July of 2013, you purchased a subscription of CentralThis was purchased directly through your account, and you were charged $(an introductory rate), $(the standard rate), $539, and $The renewals for the last years reflect a product and price change, where we changed to a tiered pricing model based on the features customers were usingThese changes were communicated out to all customers. We have refunded you a pro-rated refund of your Pro subscription of $-49.96, and fully refunded the $for your Central accountIt typically that takes 5-days for your bank to show this back in your account. We understand that our customer's needs do change, and rely on them to let us know when that occursOur terms and conditions (which everyone accepts prior to making a purchase) clearly state that we auto-renew our subscriptions so that customers do not lose critical access to their systems While we understand that you did not review your business's bank statements every year, we feel that the refunds we've processed show that we are acting in good faithSincerely, *** ***Senior User Services ManagerLogMeIn

Hi ***,Thank you for reaching out about your recent experience with usIt's never easy to hear when we make our customer's unhappy, but we appreciate that you've given us the opportunity to correct the issueFirst, let me start by saying that we will be crediting your account for the $in
questionThis will be done today, and you should see it back in your account in 5-business days, depending on your bank. You are correct in that we do auto-renew our customer's subscriptions each yearThis is done to ensure that they have seamless access to their important information through our productsWe do ask that customers contact us when they no longer have a need for the product, as we often times find that it can be a case of not knowing about product features or different products that could help them meet their needs. We appreciate that you've been a loyal LogMeIn customer, and we hope that you'll consider us again if your needs change. Regards,*** ***SrCustomer Care Manager

Hello ***, I have reviewed your complaint and can confirm that *** did refund you the total amount that was charged to your account. You should receive a total of $in your account in the next 5-business days. I hope this is a satisfactory resolution and I remain
available for any additional question you may have. Best regards, *** *** *** | Manager, User Services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi,I apologize that there may have been a miscommunication here, as the rep you spoke with has not denied your refundWhile it is not possible to purchase without agreeing to the terms, and an additional pop up is broken out at the time of purchase understanding that everyone does not read through
the fine print, I understand it can be easy to run through this process quickly at the time of purchaseBecause of this, and despite our sales being nonrefundable, your request for a refund was in fact submitted to our finance team for approval due to the misunderstandingAs a result of this, our team has approved your refund and you will receive notification of that shortlyI apologize if you left your call with a different understanding other than the fact that it had been submitted for reviewI hope that this absolves your concerns, but please feel free to reach out with any additional questions.thanks and have a great new year!***