J C Damar Developments Ltd

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI only ask that we keep this open until I validate the refund on my ***thank you for your cooperation
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Since the business can not act on my complaint until the issue is first resolved with my credit card company, I can neither accept or fully reject their resolution. Therefore, I would like to put this complaint on hold until the issue is dealt with through my credit card company. Additionally, I would like to add the following comment: The details of my request to downgrade were clearly specified in the call I placed on 12/29. The sales person that took my call, told me that he would pass the specifics of my request onto the sales person who would handle the downgrade. If a message was left from the salesperson, I did not receive the message. I do not employ a receptionist at my office.Regards,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowhis is a systematic attempt by the LogMein to get renewals without getting the WRITTEN consent of the buyer to agree to continue the service at a HIGHER PRICEAny email notices sent by them may get caught up in SPAM filters or not get deliveredA contract or a purchase to buy at a HIGHER price SHOULD need the buyer to agree to continue the services by DIRECT consentIn my LogMein customer portal there is NO option to CANCEL or REMOVE my credit card to prevent further auto renewalsLogMein is engaged in deceptive business practicesI want to COMPLETELY sever my relationship with LogMein I have also forward this complaint to the Massachusetts Attorney Generals office for investigation since I am not alone in being victimized by this companyHiding behind terms and conditions that would require the skills of an attorney to understand is done intentionally to confuse ordinary consumers and for LogMeIn to profit
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I would like to reopen complaint ***The company has not followed through on their promised actions, and in fact, may be making things worse.On my first point that they are misrepresenting their uptime at *** as 100% when they have had recent service outages, namely one I experienced on May 10th, they said they would try to update it to accurately represent uptimeIt has only been two and a half weeks, but they appear to be doing the opposite, hiding the fact there was an outage on the 10thIf you look at the above linked status page and hover over the bar for "May 10" for "GoToAssist Remote Support", there's a tooltip that reads "No downtime reported this day.", though it previously did say so, and their history page at ***history still correctly reports the May 10th incident. As for their support, they have begun again to assert that their service is up right now, despite me asking specifically about the issue above of incorrectly reporting 100% uptimeContinuing to give me responses irrelevant to my request is not acceptable, especially when the person who responded to my complaint with Revdex.com said this would be addressed as well
Regards,
*** ***

Dear Ms***,Thank you for taking the time to reach out to usWhile it's never easy to hear from a customer who is unhappy, we do appreciate the opportunity to respond.? When a customer purchases a subscription from LogMeIn, they agree prior to purchase to our auto-renewal policyThis is
done to ensure customers have uninterrupted service to their remote machines? Additionally, all customers have the ability to see their account renewal information each time they log into our serviceIn reviewing your account history, we do see that you've used your subscription times since March of this year.? We do appreciate your business, and we will be placing a $"good faith" credit on to your account? You should see this reflected back through your bank in 5-business days.? Regards,*** ***User Services Manager

Hi ***,My name is *** ***, I'm a manager on our Customer Support team.? First off, I want to apologize - it looks like you're a longtime customer and you've had a frustrating experience.? Sorry for that.I researched your situation, and it looks like we reached out asking you to
update your payment method and to pay the outstanding balance.? From what I can tell you did the former, however auto-pay wouldn't retroactively pay the outstanding bill - this is why the account was eventually suspended.? With auto-pay enabled, future invoices will be just that, automatically paid.It would be irresponsible of me to promise this won't ever happen again, but hopefully this explains what occurred.? I'm also adding a one-time courtesy credit for the days your account was suspended as an act of good faith towards a longtime customer.As always, please don't hesitate to reach out to us if you'd like to discuss any of this further.*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
Loginme refuses to credit fraudulent charges? The account in question is associated with a company ***, which I left in December of ? I cancelled my account at that time via phone? I have not worked for the company in or - or used the *** product, as I'm sure login data would show? I have called several times to cancel, only yo be given more and more excuses - been told that "Yes we see you did cancel - we will refund", but then when no refund comes there is yet another excuse? Company has offered a phone call - but of course not provided any direct contact information or even a representative's last name? Company is welcome to call me to discuss at ? Again, I have spend a heck of a lot of time on this issue - I have now "cancelled" my service three times - and continue to be charged over several years for a product I do not use, nor do I want to subscribe to? Thus, the charges are fraudulent Resolution of this issue is written notice that my account is OFFICIALLY CLOSEDalong with refunds (and proof of refund) of the following charges:09/18/for $191.78and09/18/for $
Regards,
*** ***
?
?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Dear? *** **, Thank you for reaching out to us to share your concerns? At the? beginning? of this year, LogMeIn did increase the price of our Pro productThis was a reflection of additional features that our customers have asked for and that are now included in the product- TB
of storage, unlimited users, premium password management with Lastpass, and AV Management.? All of our customers were notified of this change both by email and in-product messaging one month prior to their renewal.? When our customers make a purchase of LogMeIn, they agree to the auto-renewal of their subscriptionWe do this to ensure that they are always able to access their computers without interruptionWe also note in our terms and conditions that prices are subject to change.? We would be happy to work with you to either cancel your subscription as requested or, if you still find value in the product and the new features, offer to keep your subscription at last year’s price for another yearWe will respond to your email ticket with this? same offerAgain, thank you for the opportunity to address your concerns, and thank you for your businessRegards, *** *** Senior User Services Manager, LogMeIn

Revdex.com:
I have reviewed the response submitted by the Log Me In and have decided that their response is acceptable in reference to complaint #***A credit has been issued to my credit card for the requested amountI understand that by choosing to accept their response that my complaint will be closed as resolved.Thank you,
*** ***

Hi Mr***,Thank you for confirming your account informationWe did not see a call logged, and wanted to ensure we were working with the correct accountWe would be happy to adjust your subscription to meet your current needsWe will make the changes today, and you should see a credit back to your account in 5-business days.Please accept our apologies for the trouble you have gone through, and know that we value you as a customer.? Regards,? *** ***
SrUser Services ManagerLogMeIn?

Dear Mr***,Thank you for your response.? While it’s never easy to hear critical feedback, we appreciate the opportunity to work together and make our customer experience better.To address the concerns, subscription terms are publicly available in LogMeIn’s Terms and Conditions, and clearly outlined in Section 3, Term and TerminationAuto-renewal is preferred by many LogMeIn customers to ensure their businesses have seamless access to our products between billing cycles, as most customers use our products to support their own clients or internal personnelHowever, we understand this model is not everyone’s preference, so we are available to assist and rectify subscription models upon request.LogMeIn Support contact information, including our offices’ hours of operations, can be found on our support site http://help.logmein.com/ on the left side of the pageWe do have records of you contacting our support team in December, and are happy to follwith you directly regarding your initial interaction with our support team and the concerns you’ve outlined on this forum.? ? We look forward to speaking with you directly, rectifying your account’s undesired auto-renewal, and making sure your feedback is communicated internally to ensure that your perspective on our subscription models is heard.Again, thank you for your time and for using LogMeIn
*** ***Technical Support ManagerLogMeIn

Hi ***,My name is *** ***, I'm reaching out on behalf of our support team here at LogMeIn.? I've reviewed your most recent interaction with us, including your account information and the recent phone call to our team.While I can confirm that your account has been cancelled, as you've
requested, I won't be able to provide the entire refund amount you're looking for.? My understanding is that our trial process does not require a credit card, and signing up to become a customer would have been a voluntary action.? However as an act of good faith I'm willing to meet in the middle.? I've issued a refund in the amount of $- please allow 7-business days for this to appear on your statement.I hope that you'll find this satisfactory, and that you'll keep us in mind should your future needs change.Sincerely,*** ***

Hello ***,Attached is the sample of the email we sent regarding the move from monthly to annual billing.? We are working on other notification systems within the products, but do not currently have the ability to perform that type of notification.Regards,*** ***Program Director

Hey ***,? My name is *** *** ***, and I am a Manager at our Customer Care Department.? I would like to apologize for the experience you had during your renewal with LogMeInWe did notify our client about the upcoming changes to the product, but it sounds like you had trouble getting
our emailSo I went ahead and fully refunded your renewal of your LogMeIn Pro subscription for $149.00? Please allow 5-business days for the changes to be reflected on your accountLet me know if you have any questions.? Best,-*** *** ***Manager, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Dear Mr***,Thank you for bringing this matter to our attentionIn reviewing your account (see attached), we do not see where you were charged $for your Pro for Individuals subscriptionYes, our prices have increased over the years, but initially you purchased at an introductory rate of $49,
and your latest subscription price was $(which now includes seats of Pro)We notify customers in our terms and conditions that prices are subject to change, and I'm sure you can appreciate that we have added value to the product by adding and enhancing features over the years.? ? Regarding ***, we suggest that you contact them if you still feel that you were charged incorrectlyThe other consideration would be if you have more than one LogMeIn accountWe would be happy to review that one if you provide us with the email address usednWe also notify all our customers prior to purchase that we require advance notice for cancellationThat being said, we understand that sometimes things slip through the cracks, and that situations arise where our customers can't reach out to us prior to renewalWe look at each case, and try to balance the needs of the customer with our standard business practices In your case, since you reached out to us nearly months after the renewal and have used the product in that time, we can only ensure that you are not renewed for next year.? Again, thank you for allowing us to better explain this to you, and thank you for being a LogMeIn customer.? Regards,? *** ***SrCare Manager

Hello ***, ? My name is *** ***, I'm a Manager on the User Services team here at LogMeIn.? Providing a positive experience for our customers is extremely important to us, so I'd like to take a moment to address the concerns that you've outlined? First, I'd like to apologize
that you left your recent interaction with us feeling you've been treated unjustly; I’m going to do my best to make things rightAfter looking over your account, it would appear you reached out to us shortly after your automatic renewal date.? Our subscriptions are set to auto-renew to ensure that our customers do not see any interruption in service, should a payment initially fail upon renewal for exampleSince you reached out to us to cancel just after your renewal date, I'm more than happy to refund you the full amount you were charged since you no longer need our services.? Please allow 5-business days for this refund to appear on your statement? I hope that you find this resolution fully satisfies your prior concerns, and that you'll still consider us in the future should your needs ever change.? Please do not hesitate to reach back out to us if you have any other questions or concerns? Sincerely, *** ***