J C Damar Developments Ltd

Hi ***, My name is *** ***, I am reaching out to you on behalf of our support team at LogMeInI would like to apologize for the frustration you’ve experienced in regards to your request, as this is never our intentUnfortunately, we have no record of you contacting us to cancel three
years agoWith that being said, I was able to take a look into your account activityI can see you have not been utilizing the service you have been paying for throughout the years.? We do send email notifications prior to your renewal, but I realize you may not have received themWe truly appreciate you bringing this to our attention and giving us the opportunity to make things rightI was able to go ahead and provide you a full refund in the amount of $for the 2015, 2016, and renewals as requestedYour account has been cancelled so you should not see any future chargesPlease allow 5-business days for the credit to be reflected in your accountTo address your concern regarding charging a card after the expiration date, this is a service used to ensure customers do not have a lapse in service should the payment method failI understand this is not the case here, but I didn’t want to cause additional stress when wondering how this happenedI have also followed up through email with a refund confirmation for your recordsSincerely, *** ***

Dear ***,? Thank you for reaching out to us on this matterOur records indicate that we issued a credit memo (#***) on 5/22/to the card ending in ***It will typically take your bank 5-days to show this in your account, so we are hopeful that this has been done by nowI've attached a clip of our return for your records.? ? If you have checked with your bank and still do not have the return of the $93.50, please contact me directly at *** so I can further assist you with this.? ? Regards,? *** ***Senior Manager of CareLogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.? ?
We are continually told that the $is pending.? As of today it is not in our account.? The delays and all of the promises never happen.? I don't think your company realizes how much of a negative effect this has on a small business like ours.? It has cost us over $to mitigate this sloppy error by your salesperson.? It continues to cost us money every day
Regards,
*** ***
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No where is it apparent when you "sign in" to the "service" that your subscription has been renewed.? Inasmuch as I have found a new service that actually does a better job than LogMeIn - for free - I'll put this down to experience.? But rest assured, this law firm comes in contact with a lot of other law firms and businesses that use remote log in services and I will be sure to tell everyone I know what a bad experience I've had with this company and it's deceptive sales practices and poor customer service.? Judging by the other posts of read on here and other places, I'm not the only one.? I only with I'd seen these notices first
Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.? ?
I know that LogMeIn was behind this..I read that name...how else would I know it..You people scared me into thinking you could disable me computer if I didn't pay..A LOT OF MONEY THAT I DON'T HAVE....I WANT MY MONEY BACK...NOW....MY RENT IS DUE TOMORROW...THEN I WILL HAVE $TO LIVE ON FOR THE WHOLE MONTH OF MAY...YOU LIED TO ME YOU TOOK MY MONEY UNDER PRETENCE...AND I AM MAD AS HELL ABOUT IT...I WANT MY $BACK NOW...I WANT YOU TO PUT IT BACK INTO MY BANK ACCOUNT TODAY...YOU USED SCARE TACTICS ON ME AND I'M PISSED.? ALL I WANT FROM YOU PEOPLE IS MY MONEY BACK..NOW...I NEED IT
Regards,
*** ***
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Dear Mr***,Thank you for taking the time to reach out and share your recent experience with usWhile it's not always easy to hear that a customer is unhappy, we do appreciate the opportunity to assist you.? First, we would be happy to refund you fullyWe do let our customer's know that
they can cancel up to the renewal date, but we also understand that this is your first renewalOur auto-renewal policy (which all customers agree to prior to purchase) is a service we offer to our customers to allow them to maintain uninterrupted service.We will apply the credit to the card you made the purchase with, and your bank should show this transaction in 5-business days.? Thank you for using LogMeIn, and we hope that should your needs ever change that you'll consider using us again.Regards,*** ***User Services Manager

Hello ***,My name is *** *** ***, and I am the Manager at LogMeIn assigned to review your case.I would like to first apologize for your experience with LogMeIn, I will make sure to review your calls and use that opportunity to improve our customer's experience.Also, I have further looked
into your case, and with the provided information, I have not able to completely verify your purchase, I have found an account that closely match your description, but I want to confirm some details to make sure that I have the right account before moving forward with any cancellations.Could you please confirm the following:- renewal date? I know the charge was for $149- Last digits of your credit card- Could your billing address be different from? *** , CO ***?Once I have this information I should be able to further look into your account.Regards,-*** *** ***LogMeIn, Customer Care Manager

Dear ***,I am sorry to hear about the situation and that you were unhappy with the resultsAs the team noted, if you believe your credit card was used fraudulently, that would be something to work with your credit card/authorities on as credit card fraud is not something to take lightlyAs
our system shows, a product has been purchased and usedIn order to do this, there must also be access to your email account, so I suggest changing your passwords as wellIn light of the fact that you have more on your plate, this amount has been refundedHowever, I would still suggest you cancel your card if you believe your information has been used by someone else to purchase this software? We also have a product called LastPass you may want to look into to further secure your accounts.? Thank you,the join.me team

Hi ***,My name is *** ***, I'm a Manager on the Customer Support team here at LogMeIn.? I'd like to first apologize for the experience you've had up until now - it sounds like it's been a frustrating one.I want to start by stating that given your situation, the guidance you were
given aligns with how we'd typically handle situations from this long ago.? However, in looking into your account, it does look like there was some unintentional user error which may have lead to unintentional charges.Given this, I'm going to ask our Finance department to refund you the difference between a 2-computer account at that time (from what I can tell, all that she was actually using) and the amount your mother was charged.? Please allow 7-business days for this refund to appear on the statement of the card used.If there is anything else we can help with, please do not hesitate to reach back out and let us know.Sincerely,*** ***

Dear Mrs***,? Thank you for sharing your recent experience with usUnfortunately, there are scammers that use our Rescue product to take money from innocent people such as yourself by claiming to know that their computers have viruses on them.? While we take every measure to prevent
such people from using our products in this way, the scammers are persistentPlease know that LogMeIn would not have access to your computer unless you contacted us directly for support, and that we do not make outbound calls for unsolicited support.? We would like to assist you with resolving your issue, and we would also like to get some further information from you that may help us shut down the scammer.? I will be asking a member of our team to reach out to you today to gather some informationHis name is *** ***, and he'll be asking you a) if you have the PIN number (digit number) they asked you to put in when they accessed your computer, and b) for proof-of-payment from your bank.? Again, thank you for letting us know, and we look forward to working with you to resolve this.? ? Regards,? *** ***SrPartner Manager, CES ProductsLogMeIn?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***Logmein support reached out to me that day as stated and canceled my account, refunded the additional charges that were in question and reviewed areas that made the issue difficult to resolve through their website.? Support stayed on the phone until the account in question was addressed and did not make any excuses or mitigate their responsibilities with the service or confusion when canceling the service.? I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
***? ***

Hello ***,My name is *** *** *** and I am the Manager in our Customer Care team assigned to review your case.The fix for the *** cursor issue was released todayPlease update the Software to its latest version and everything should go back to normal, however, feel free to give us a call in
case you have any other problems.I have also credit your account for the amount of $+ taxes ($3.38) for the lost month.Please let me know if you have any questions.Best,-*** *** ***-Customer Care Manager

Hello ***,As we have discussed through email and on the phone, we have issued a refund for the charge that occurred on in the amount of $Please reach out to me directly if you have any questions on your subscriptions going forward.Sincerely,*** ***

Dear Mr***,? Thank you for reaching out? In reviewing your account, we noticed that while we did cancel your LogMeIn Pro account when you originally asked, there was still a "***" account that remained activeWe have cancelled this, and have refunded you the $in question
You should this see this reflected back in your account in the next 5-business days.? Please feel free to reach out directly to us should you have any further questions or concerns that we can help address.Regards,*** ***
Senior Customer Care Manager, LogMeIn?

Hello ***, My name is *** ***, I’m a Manager on our User Services team here at LogMeIn.? I’ve reviewed your case, and can certainly appreciate your desire to have the account cancelled prior to your renewal.? In reviewing the details of your case, it looks like you were still
getting usage from the subscription through April, prior to when you reached out to us.? Although we have a no-refund policy, I understand you weren't able to find the renewal email we sent and can meet you in the middle as an act of good faith.? I’m going to submit your case to our Finance team to issue a pro-rated refund for the remaining months of your contractPlease let us know if you have any additional questions or concerns, and we hope you’ll keep us in mind if your future needs should changeSincerely, *** ***

Dear Mr***,? Attached please find a copy of transaction receipt, showing a refund of $deposited into your account ending in *** yesterday.? ? Please let me know if you have any further questions, and again, our sincerest apologies for this mistake.? ? Regards,? *** ***SrPartner Manager, Customer Engagement and Support

Hi,I apologize that there may have been a miscommunication here, as the rep you spoke with has not denied your refundWhile it is not possible to purchase without agreeing to the terms, and an additional pop up is broken out at the time of purchase understanding that everyone does not read through
the fine print, I understand it can be easy to run through this process quickly at the time of purchaseBecause of this, and despite our sales being nonrefundable, your request for a refund was in fact submitted to our finance team for approval due to the misunderstandingAs a result of this, our team has approved your refund and you will receive notification of that shortlyI apologize if you left your call with a different understanding other than the fact that it had been submitted for reviewI hope that this absolves your concerns, but please feel free to reach out with any additional questions.thanks and have a great new year!***

Hey ***,Please see attachments for Invoices-? Invoice: ? ? ? ? ? ? ? ? ? ? ? ? ? is your regular one from the actual account -? Invoice Acknowledgement:? ? ? ? ? is a breakdown of the LogMeIn Pro packAs per our conversation over the phone, LogMeIn changed its
package structure and pricingBased on client’s needs we have upgraded their
account.Because of the number of computers your account, you were
upgraded to a pack back on July 24th.Basically, the breakdown shows the following:Contract
Amount Description Billing Date Credits Amount Remaining? $ Pro for Small
Business 7/24/ credit from ***? ? $? ? ? credit from ***? ? $? credit from ***? ? $? TOTAL ? $? ? $ ? 524.20? Order ID *** was a charge of $on
11/18/? ? ? ? ? ? ? ? ? > Pro-rated credit from 07/24/to 11/18/was for? ? ?
$17.66Order ID *** was a charge of $on
02/17/? ? ? ? ? ? ? ? ? ? > Pro-rated credit from 07/24/to 02/17/was for? ? ?
$142.29Order ID *** was a charge of $on
04/04/? ? ? ? ? ? ? ? ? ? > Pro-rated credit from 07/24/to 04/04/was for ? ?
$114.85The upgrade package was for $minus credit of $for
a total of $+ taxes = $558.80With the above information in mind, here is what we can do
for you and assist you downgrading your subscription to a pack: 1.? Assuming everything is processed on 11/04/2.? Pro rate a refund of your pack (purchase price) ? ? ? ? = $+ taxes Refund amount would be ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? = $+ taxes ? ? ? pack website
pricing ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? = $3.? Credit the account for remainder of previous charges? ? ? ? = $ a.? Order ID: *** ? ? ? = $ b.? Order ID: *** ? ? ? ? ? = $ c.? Order ID: ***? ? ? ? ? ? ? = $4.? eQuote the account for pack ??" credit ? ? = $+ taxesPlease let me know how you like to move forward.Thanks,-***User Services Manager

Hello ***,? My name is *** ***, I'm a Manager on the Customer Support team here at LogMeIn? I apologize for the back-and-forth it would appear you experienced surrounding your concern? I've fully cancelled your account, issued a prorated refund in the amount of $
for the remaining time left on your subscription, and deleted your account per your request.? If there is anything else we can help with, please do not hesitate to reach out.? Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
[They are not responding to my dispute? I have terminated by logmein account, but I should still be entitled to a pro-rated refund of my yearly subscription that was paid in August, in the amount of $179.79/months = $x months (February - August, 2016) = $? I am unable to use the account and they have been unable to resolve the problem? Even if I had no technical problem with the account, I should have the right to terminate my account and be reimbursed for the unused portion!]
Regards,
*** ***
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