J C Damar Developments Ltd

Dear Mr***,Thank you for reaching out to us for further clarity on our billing practices.Our price for Pro for Individuals did increase from $a year (you had renewed at a discount) to $a year due to the additional features added to the productThirty days prior to your renewal, LogMeIn emailed the address we have on file, [redacted] , to notify you of the price increase and the new featuresIn addition, if you accessed the web version of LogMeIn, you were also notified by an in-product announcementLogMeIn products are purchased on a subscription basis, and these subscriptions auto-renew to provide uninterrupted serviceWe present this information at the point of purchase, where all customers acknowledge the following statement before completing their purchase: “I have read and agree to the Terms and Conditions(NOTE: To ensure uninterrupted service, at the end of your subscription period, your subscription will automatically renew using the credit card on fileYou can modify your auto-renewal options by contacting customer support.)” For a full copy of the Terms and Conditions, please visit the following page https://secure.logmein.com/policies/termsandconditions.aspxWe hope this helps, and we appreciate your business.Regards, [redacted] SrUser Services ManagerLogMeIn

Hi ***,I think there is quite a disconnect here so we will be reaching out to you directlyWe only have record of one phone call from you, and your account has in fact been cancelledYou are free to cancel at any time, and that was done upon your requestThere is record of a call in for [redacted] to be cancelled, but no record of your request to cancel your account back thenWhen you recently requested a cancellation, it was in fact performedI apologize if you are under the understanding that you still have this subscription, but you do notAdditionally, to apologize for the confusion, we did perform a refund for your most recent renewal [redacted] will contact you to clear things up with you.thanks, [redacted]

Hello [redacted] ,? I have reviewed your complaint and can confirm that [redacted] did refund you the total amount that was charged to your account.? You should receive a total of? $in your account in the next 5-business days.? I hope this is a satisfactory resolution and I remain available for any additional question you may have.? Best regards,? [redacted] ? ? ? |? ? Manager, User Services

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.While, the business has corrected the immediate problem, the whole experience has soured my view of the company and it's understanding of client needsI will be hard pressed to recommend this company in the future Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? LogMeIn confirms that the cancellation from my side was correct and the payment was incorrectThis is an important fact.BUT:>A charge back was processed in November for € Unfortunately this is not the caseLogMeIn _forced_ a chargeback reverse in decemberTo the amount is still not paid back to meYou can find a confirmation of the chargeback attached.So I still request that the amout of 343,which was charged unjustifiable should be paid back.Thank you and best regards, [redacted] ***? Regards, [redacted] ? ?

Hey ***, My name is [redacted] and I am a Manager at the User Services Department at LogMeInI was assigned to review your accountAfter further investigation, looks like you have contacted your credit card company and a chargeback has been processed, so at this time there is no further action I can take for the actual refundPlease let me know if you still have any questions, I would be happy to schedule a phone call and explain anythingBest,-*

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? ? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowDear Sir, I appreciate your prompt response to stop the auto-renew and to delete my account informationBefore I close this out I would like to know Logmein's plans to (a) allow subscribers to choose on line not to renew and (b) a means by which customers who call in or write in get a written confirmationI ask for this because I see dozens of similar complaints against Logmein, despite the fact that you make a good productWhat will you do to fix this part of the operation? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Loginme refuses to credit fraudulent charges? The account in question is associated with a company [redacted] , which I left in December of ? I cancelled my account at that time via phone? I have not worked for the company in or - or used the [redacted] product, as I'm sure login data would show? I have called several times to cancel, only yo be given more and more excuses - been told that "Yes we see you did cancel - we will refund", but then when no refund comes there is yet another excuse? Company has offered a phone call - but of course not provided any direct contact information or even a representative's last name? Company is welcome to call me to discuss at ? Again, I have spend a heck of a lot of time on this issue - I have now "cancelled" my service three times - and continue to be charged over several years for a product I do not use, nor do I want to subscribe to? Thus, the charges are fraudulent Resolution of this issue is written notice that my account is OFFICIALLY CLOSEDalong with refunds (and proof of refund) of the following charges:09/18/for $191.78and09/18/for $ Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowhis is a systematic attempt by the LogMein to get renewals without getting the WRITTEN consent of the buyer to agree to continue the service at a HIGHER PRICEAny email notices sent by them? may get caught up in SPAM filters or not get deliveredA contract or a purchase to buy at a HIGHER price SHOULD need the buyer to agree to continue the services by DIRECT consentIn my LogMein customer portal there is NO option to CANCEL or REMOVE my credit card to prevent further auto renewalsLogMein is engaged in deceptive business practicesI want to COMPLETELY sever my relationship with LogMein I have also forward this complaint to the Massachusetts Attorney Generals office for investigation since I am not alone in being victimized by this companyHiding behind terms and conditions that would require the skills of an attorney to understand is done intentionally to confuse ordinary consumers and for LogMeIn to profit Regards, [redacted] ? ?

Dear [redacted] ,? Thank you for reaching out to us on this matterOur records indicate that we issued a credit memo (# [redacted] ) on 5/22/to the card ending in ***It will typically take your bank 5-days to show this in your account, so we are hopeful that this has been done by nowI've attached a clip of our return for your records.? ? If you have checked with your bank and still do not have the return of the $93.50, please contact me directly at [redacted] so I can further assist you with this.? ? Regards,? [redacted] Senior Manager of CareLogMeIn

Dear Mr [redacted] ,Thank you for reaching out regarding your recent interaction with LogMeInWhile it's never easy for us to hear when customer's are frustrated with us, we do appreciate the opportunity to provide answers and solutions.? When a customer agrees to purchase a subscription with LogMeIn, they must agree to our Terms and ConditionsIn part, they state that we auto-renew all subscriptions to ensure seamless service for our customersCustomers are asked to contact us in advance of renewal if they would like to cancelAdditionally, we do notify all customers that they must keep valid billing information in their account, and that all customers must? authorize (by accepting the terms and conditions) LogMeIn to undertake steps to determine whether the card number provided is a valid card number? They also authorize LogMeIn to automatically update their credit card information using software designed for updating purposes.That all being said, we also understand that customer's circumstances change, and we do allow for cancellations on a first renewalWe will be putting through a credit for your full renewal cost, which you should see reflected in your account within the next 5-business days.? Thank you for your business, and should your needs change, we hope you'll consider LogMeIn again.Regards, [redacted] Senior Manager, User ServicesLogMeIn?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? I would like to reopen complaint [redacted] The company has not followed through on their promised actions, and in fact, may be making things worse.On my first point that they are misrepresenting their uptime at? [redacted] ? as 100% when they have had recent service outages, namely one I experienced on May 10th, they said they would try to update it to accurately represent uptimeIt has only been two and a half weeks, but they appear to be doing the opposite, hiding the fact there was an outage on the 10thIf you look at the above linked status page and hover over the bar for "May 10" for "GoToAssist Remote Support", there's a tooltip that reads "No downtime reported this day.", though it previously did say so, and their history page at? [redacted] history? still correctly reports the May 10th incident.? As for their support, they have begun again to assert that their service is up right now, despite me asking specifically about the issue above of incorrectly reporting 100% uptimeContinuing to give me responses irrelevant to my request is not acceptable, especially when the person who responded to my complaint with Revdex.com said this would be addressed as well Regards, [redacted] ? ?

Dear Mr [redacted] , Attached please find a copy of transaction receipt, showing a refund of $deposited into your account ending in [redacted] yesterday Please let me know if you have any further questions, and again, our sincerest apologies for this mistake Regards, [redacted] SrPartner Manager, Customer Engagement and Support

Dear Mr [redacted] , Thank you for taking the time to reach out to us regarding our Rescue product and your account with us Regarding your subscription, first let me start by saying we appreciate that you’ve been a customer of ours for a number of yearsOver these years, you’ve experienced first-hand the additional features we’ve added and the additional value this brings to you as you serve your customers In reviewing your account, we do see that your subscription is an Annual Monthly subscriptionThe contract terms are for one year, and the price of the subscription is billed to you monthly for that full year contract We have honored your request to end your subscription with LogMeIn, and your account has been cancelled effective immediatelyAgain, thank you for your time and for using LogMeIn [redacted] Technical Support Manager LogMeIn

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Logmein: Of course, you could have done so when I called to cancel, or when I challenged the charge with ***Thank you for refunding my fee as askedWhat a shame, your service is otherwise quite good; however you have *priced [redacted] it out of my needs [redacted] Please REMOVE any credit card info forthwith from what remains of my account, and take all necessary steps to assure that I will *not [redacted] be renewed or otherwise charged for your service at anytime in the futureRest assured that this complaint will be re-opened if any of the above occursNote: Prior to your response I filed a complaint with the Massachusetts Attorney General's office, so you should be hearing from them as well; as stated above, you could have done so when I called [redacted] I request written confirmation that my credit card info has been expunged from your possession *** Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [They are not responding to my dispute I have terminated by logmein account, but I should still be entitled to a pro-rated refund of my yearly subscription that was paid in August, in the amount of $179.79/months = $x months (February - August, 2016) = $ I am unable to use the account and they have been unable to resolve the problem Even if I had no technical problem with the account, I should have the right to terminate my account and be reimbursed for the unused portion!] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI only ask that we keep this open until I validate the refund on my ***thank you for your cooperation Regards, [redacted] ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear Mr [redacted] , Thank you for reaching out In reviewing your account, we noticed that while we did cancel your LogMeIn Pro account when you originally asked, there was still a " [redacted] " account that remained activeWe have cancelled this, and have refunded you the $in question You should this see this reflected back in your account in the next 5-business daysPlease feel free to reach out directly to us should you have any further questions or concerns that we can help address.Regards, [redacted] Senior Customer Care Manager, LogMeIn