J C Damar Developments Ltd

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? Regards, [redacted] ? ?

Dear ***,? Thank you for reaching out to us about your experience with usWe're sorry to hear that join.me was not able to meet your collaboration needs, and we apologize that you weren't immediately credited.? I have asked one of my team to refund your account, and you should see this reflected on your bank statement in 5-business days.? We appreciate your business, and hope to work with you again in the future.? Regards,? [redacted] SrManager, CareLogMeIn

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]

Hello Mr [redacted] , Thank you again for the feedback on your most recent experience with our teamI circled up with both your account manager and his manager on your accounts, and it looks like they’ve gone ahead and refunded other accounts of yours that also auto-renewed, which I’m happy to seeWhen working with *** on those refunds, I can see in the notes that *** mentioned that we would be unable to refund the Plus account due to lack of notice, and continued usage on the accountI apologize for the inconvenience this likely causesMy understanding is that you and *** are scheduled to connect on Tuesday to discuss your needs - hopefully during that discussion you two will be able to ensure this type of issue or misunderstanding does not occur moving forwardSincerely, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I know that LogMeIn was behind this..I read that name...how else would I know it..You people scared me into thinking you could disable me computer if I didn't pay..A LOT OF MONEY THAT I DON'T HAVE....I WANT MY MONEY BACK...NOW....MY RENT IS DUE TOMORROW...THEN I WILL HAVE $TO LIVE ON FOR THE WHOLE MONTH OF MAY...YOU LIED TO ME YOU TOOK MY MONEY UNDER PRETENCE...AND I AM MAD AS HELL ABOUT IT...I WANT MY $BACK NOW...I WANT YOU TO PUT IT BACK INTO MY BANK ACCOUNT TODAY...YOU USED SCARE TACTICS ON ME AND I'M PISSED ALL I WANT FROM YOU PEOPLE IS MY MONEY BACK..NOW...I NEED IT Regards, [redacted]

Hello [redacted] , My name is [redacted] , I'm a Manager on the Customer Support team here at LogMeIn I apologize for the back-and-forth it would appear you experienced surrounding your concern I've fully cancelled your account, issued a prorated refund in the amount of $ for the remaining time left on your subscription, and deleted your account per your requestIf there is anything else we can help with, please do not hesitate to reach outSincerely, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

Revdex.com: This amount is in our account as of today This has been a total nightmare and cost us over $in fees I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]

Hello Mr [redacted] ,My name is [redacted] , I manage a group on our support team here at LogMeIn I've spent some time reviewing your recent interaction with us, along with your account details.My understanding is that you reached out to us a couple months after your renewal last year looking to cancel your subscription and receive a refund The representative you spoke with informed you that he'd mark the account to cancel at the end of the term (which I can confirm was processed), but that it was too late for a refund.I understand life can get busy and sometimes we miss things - as an act of good faith I'm going to prorate a refund from the time you reached out, and cancel the account immediately Please allow 7-business days for this to appear on your statement.I hope you'll find this resolution satisfactory, and that you'll keep us in mind should your future needs change.Sincerely, [redacted]

Dear [redacted] ,Thank you for reaching out to usWhile it's never easy for us to hear that our customers are unhappy, we value the opportunity to help our customers and reflect on their feedbackIn looking in to your account, we see that you were notified of the price increase at your next renewal on July 7th, 2017, and that the email was opened the same dayPlease see attachedThat being said, we do understand that our customers receive many emails daily, and these can often times be overlooked We value you as a customer, and would like to offer you the ability to stay with us at last year's price ($149)If this is something you're interested in, please let us know, and we'll assist you with making the adjustment.Thank you again, and we look forward to working with you in the future.Regards, [redacted] Senior Manager of Care, LogMeIn

Hello [redacted] ,My name is [redacted] ***, and I am the Manager at LogMeIn assigned to review your case.I would like to first apologize for your experience with LogMeIn, I will make sure to review your calls and use that opportunity to improve our customer's experience.Also, I have further looked into your case, and with the provided information, I have not able to completely verify your purchase, I have found an account that closely match your description, but I want to confirm some details to make sure that I have the right account before moving forward with any cancellations.Could you please confirm the following:- renewal date? I know the charge was for $149- Last digits of your credit card- Could your billing address be different from [redacted] , CO ***?Once I have this information I should be able to further look into your account.Regards,- [redacted] ***LogMeIn, Customer Care Manager

Hi ***,My name is [redacted] , I’m a manager on our User Services Team here at LogMeIn. While the information you were given is accurate in that we have a no-refund policy upon renewal, I was able to find a support interaction you had with us back in that was tied to another account you previously had with us (which has since been cancelled). The notes from the conversation indicate your intention to not renew, so I’m happy to offer a full refund for this most recent renewal The account you're referencing, however, is in someone else's name If you can have the person who's listed as the master account holder reach out to us and confirm the request to cancel, I've noted the account and we can begin processing your refund along with the cancellation. Sincerely, [redacted]

Dear Mr ***, Thank you very much for the additional information. I have reviewed the charge-back status internally and have now processed a refund for €You should receive that amount in your account in about 5-working days. Should you need any further information, please do not hesitate to contact me. Best regards, [redacted] | Manager, User Services

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Hello ***, My name is [redacted] , I’m a manager on our User Services team here at LogMeIn. I’ve reviewed your account with us and it looks like we’ve already refunded you in full on 4/15/16, and marked your account as expired. Please allow for 7-10 business days for this to... process, and then let us know if you are not seeing these funds. I’m sorry you feel as if we’ve charged you behind your back. Despite changing your billing information with us, a process exists that is performed by banks when there is a discrepancy between the charge being placed and the information they have on file. Once the discrepancy is noticed, banks will use their networks to find the new/updated information so that it can process. I can see how one would perceive this differently if the payment information was changed on purpose to prevent a charge from going through, however. This process, coupled with our accounts auto-renewing so that there isn’t an interruption in service, is what you’ve experienced. I hope this helps explain what happened, and your current account status. As always please let us know if you have any additional questions or concerns. Sincerely, [redacted]

Hey ***, My name is [redacted] and I am a Manager at the User Services Department at LogMeInI was assigned to review your account. After further investigation, looks like you have contacted your credit card company and a chargeback has been processed, so at this time there is no further action I can take for the actual refund. Please let me know if you still have any questions, I would be happy to schedule a phone call and explain anything. Best,-*

Dear [redacted] , Thank you for reaching out to usIn reviewing your account, I do see that it was deleted on August 10th, This was the day after your initial inquiry to us. Please let us know if you need any further assistance - we'd be happy to help. Regards, [redacted] Senior Care ManagerLogMeIn

Dear Mr. ***, Attached please find a screen clip from our mail tool, showing that the email was sent to you on 7/7/and was opened on 7/7/as well. As mentioned in our original response, we value you as a customer, and would like to offer you the ability to stay with us at last year's price ($149)If this is something you're interested in, please let us know, and we'll assist you with making the adjustment.Regards, *** ***Sr Care Manager, LogMeIN

Dear ***,I am sorry to hear about the situation and that you were unhappy with the resultsAs the team noted, if you believe your credit card was used fraudulently, that would be something to work with your credit card/authorities on as credit card fraud is not something to take lightlyAs
our system shows, a product has been purchased and usedIn order to do this, there must also be access to your email account, so I suggest changing your passwords as wellIn light of the fact that you have more on your plate, this amount has been refundedHowever, I would still suggest you cancel your card if you believe your information has been used by someone else to purchase this software We also have a product called LastPass you may want to look into to further secure your accounts. Thank you,the join.me team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. For the record, it should be noted that the business should do a better job of allowing customers to change payment information, disclosing all payment information it has obtained from the customer
Regards,
*** ***