J C Damar Developments Ltd

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]

Hey [redacted],My name is [redacted], I am a Manager in our Customer Care department with LogMeIn.I have been assigned to review your case, I have been able to find your account and charges as well. I have submitted a request to our Finance team to have your account refunded.Please allow 5-7 business days...

for the refund to be fully processed.Let us know if you have any other questions.Thanks,-[redacted]

Dear Mr. [redacted], Thank you for reaching out.  In reviewing your account, we noticed that while we did cancel your LogMeIn Pro account when you originally asked, there was still a "[redacted]" account that remained active. We have cancelled this, and have refunded you the $239.88 in question....

You should this see this reflected back in your account in the next 5-7 business days. Please feel free to reach out directly to us should you have any further questions or concerns that we can help address.Regards,[redacted]
Senior Customer Care Manager, LogMeIn

Revdex.com: This amount is in our account as of today.  This has been a total nightmare and cost us over $1000 in fees.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello [redacted],My name is [redacted], I'm a Manager on the Customer Support team here at LogMeIn.  I'm sorry that you feel as though you've been deceived or lied to, and hope to offer some clarity to your concerns.Our subscriptions are set up to auto-renew, in part, to prevent any service...

interruptions.  From what I can tell you've been with us for a few years - when you initially signed up, you authorized us to charge your account when your renewal date occurs unless you reach out and ask to cancel.To reiterate the conversation you had with our team on Tuesday, it looks like you were using the service leading up to your renewal in January. In an attempt to substantiate your claim of cancelling prior to your renewal, I searched through our records and unfortunately came up empty. Unless you can provide us with anything at all showing you reached out to us to cancel, be it an email or any other documentation, unfortunately I'm not able to offer you a refund for the subscription.  I apologize as I recognize this is not the outcome you were looking for.Sincerely,[redacted]

Dear Mr. [redacted],Thank you for reaching out to us regarding the error on your [redacted] account. While it's never easy to hear where we have gone wrong, we appreciate the opportunity to resolve your issue. In researching your account with our Revenue Operations Manager, we did find you...

to be correct - we issued you a memo, but the funds had not been released back to your bank. We have initiated that process, and you should see those in your account either later today or tomorrow. We apologize for the string of events that have unfolded, and appreciate your patience as we work to resolve this. Regards, [redacted]Sr. Partner Manager, Customer Engagement and Support

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I would still like a refund for the $5999.99, [redacted] and I did speak about other charges which I am working on with him but the original complaint was for the $5999.99 that I did not want to renew but it renewed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have made the refund to the account holder and have attempted to contact them to confirm satisfaction.Thanks,LogMeIn

Thank you for sharing the recent experience you had with a third party using our LogMeIn Rescue product.  We encourage anyone who believes that someone is using LogMeIn software maliciously to report it, as we investigate each claim filed.  We take abuse of our software very seriously and...

would appreciate collecting more information from you in efforts to identify who was attempting to initiate that Rescue session.Please send us details about your experience at [redacted] or call us at [redacted] so that we can learn more about your experience and gather any information you may have retained from this third party. Our goal is to identify the third party using LogMeIn Rescue, and to quickly cease any misuse of our product. We can also work with you to schedule a call at your convenience.[redacted] TrautTechnical Support ManagerLogMeIn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello Mr. [redacted], Thank you again for the feedback on your most recent experience with our team. I circled up with both your account manager and his manager on your accounts, and it looks like they’ve gone ahead and refunded 4 other accounts of yours that also auto-renewed, which I’m happy to see. When working with [redacted] on those refunds, I can see in the notes that [redacted] mentioned that we would be unable to refund the Plus 500 account due to lack of notice, and continued usage on the account. I apologize for the inconvenience this likely causes. My understanding is that you and [redacted] are scheduled to connect on Tuesday to discuss your needs - hopefully during that discussion you two will be able to ensure this type of issue or misunderstanding does not occur moving forward. Sincerely,[redacted]

Hello [redacted],I would like to apologize for the first reply, accidentally sent before finishing my message. My name is [redacted], I am the Technical Manager for our LogMeIn Pro solution that you have been using with us. I would like to apologize for the experience you have had with us support team couple of days ago. I have review our work, I will make sure to make correction to our process to avoid problems like yours in the future. Based on your experience, the software not working anymore and being a client with us for so long, I went ahead and refunded your account for the remainder of the subscription, for a total of $62.87. The refunded has been processed on our end already, but it may take 5-7 business days for you to see any changes on your credit card statement. Please let me know if I could assist you with anything else. Regards, -[redacted] - Technical Manager at LogMeIn

Hi [redacted],Just to close the loop, this matter was addressed with you directly and you have been refunded both the annual subscription (@179.88) and the 5 monthly charges (@ $23.99/ea) for your account. If you have any further questions please feel free to reach out.thank you,[redacted]
Customer...

Care Manager

Hi [redacted], I've reviewed your account with us, and it looks like we've already issued a refund today for the charge pulled yesterday in the amount of $149.  The reason a payment was pulled despite having changed the credit card information in your account is due to the payment having...

initially been made with a [redacted] account. I hope this resolves your concern. Sincerely,[redacted]

Hi [redacted],My name is [redacted], I'm a manager on our Customer Support team.  First off, I want to apologize - it looks like you're a longtime customer and you've had a frustrating experience.  Sorry for that.I researched your situation, and it looks like we reached out asking you to...

update your payment method and to pay the outstanding balance.  From what I can tell you did the former, however auto-pay wouldn't retroactively pay the outstanding bill - this is why the account was eventually suspended.  With auto-pay enabled, future invoices will be just that, automatically paid.It would be irresponsible of me to promise this won't ever happen again, but hopefully this explains what occurred.  I'm also adding a one-time courtesy credit for the 16 days your account was suspended as an act of good faith towards a longtime customer.As always, please don't hesitate to reach out to us if you'd like to discuss any of this further.[redacted]

Hi [redacted],My name is [redacted], I'm a Manager on our Customer Care team here at LogMeIn.  I've reviewed your account history with us, and then reviewed each interaction you've had with our team.  I can certainly empathize with your request for a refund given your minimal usage of our...

product leading up to your call, however there are a few specifics I'd like to address before we get to the root of your concern.  We notified each customer that would be affected by a price increase, prior to their renewal, so that if they decided it was too expensive for them that they would have enough time to reach out and cancel their subscription.  Additionally, notifying a service provider that you do not intend to continue with an annual subscription four months into the contract would generally not lead to a full refund.As I mentioned, I can understand the frustration of being charged for something you're not using.  As an act of good faith, I'm happy to make an exception and offer you a full refund in the amount of $159.43 - please allow 7-10 business days for this refund to show on your statement.As always, please let us know if you have any other questions or concerns.  I hope that you'll consider doing business with us in the future should your needs change.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Loginme refuses to credit fraudulent charges.   The account in question is associated with a company [redacted], which I left in December of 2013.  I cancelled my account at that time via phone.  I have not worked for the company in 2014 or 2015 - or used the [redacted] product, as I'm sure login data would show.  I have called several times to cancel, only yo be given more and more excuses - been told that "Yes we see you did cancel - we will refund", but then when no refund comes there is yet another excuse.  Company has offered a phone call - but of course not provided any direct contact information or even a representative's last name.  Company is welcome to call me to discuss at 512.826.7787.  Again, I have spend a heck of a lot of time on this issue - I have now "cancelled" my service three times - and continue to be charged over several years for a product I do not use, nor do I want to subscribe to.  Thus, the charges are fraudulent. Resolution of this issue is written notice that my account is OFFICIALLY CLOSEDalong with refunds (and proof of refund) of the following charges:09/18/2015 for $191.78and09/18/2014 for $158.83
Regards,
[redacted]

Hello [redacted],   My name is [redacted], I'm a Manager on the User Services team here at LogMeIn.  Providing a positive experience for our customers is extremely important to us, so I'd like to take a moment to address the concerns that you've outlined.   First, I'd like to apologize...

that you left your recent interaction with us feeling you've been treated unjustly; I’m going to do my best to make things right. After looking over your account, it would appear you reached out to us shortly after your automatic renewal date.  Our subscriptions are set to auto-renew to ensure that our customers do not see any interruption in service, should a payment initially fail upon renewal for example. Since you reached out to us to cancel just after your renewal date, I'm more than happy to refund you the full amount you were charged since you no longer need our services.  Please allow 5-7 business days for this refund to appear on your statement.   I hope that you find this resolution fully satisfies your prior concerns, and that you'll still consider us in the future should your needs ever change.  Please do not hesitate to reach back out to us if you have any other questions or concerns.   Sincerely, [redacted]