J & M Door

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11421575, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: Their response says that they will assist with the repairs if neededSeeing it is an over stuffed chair that will need a complete take apart to do the repairs, there is no way I could fix it myself Regards, [redacted]

To whom this may concern,Gardner White apologizes for any inconvenience with these booklets being mailed to your husbandGardner White issued these to every consumer within our delivery areaThese are issued to the post office and the post office deliversWe are unable to stop this type of advertisementThis is just like the store flyers you received in the mail weeklyGardner White meant no disrespect to your family and we apologize for any inconvenience.Sincerely, [redacted]

To whom this may concern,We do apologize that the pizza coupons have not been mailed or that they have not been receivedI will speak to that department and make sure they are issuedWe are unable to substitute the pizza coupons for another offerWe do apologize for any inconvenience.Sincerely, [redacted] Corporate Service Manager

This is a response written in reference to the complaint from Ms***Our records show that the sofa was purchased on 11/24/this product would carry a one year warranty which would have been valid until 11/24/[sic]The service call was documented in our system on 1/13/which is two
months outside of the warrantyGardner White did not refuse to fix the sofa as we are offering to with a charge of plus to pick up the item as the product is out of warranty. The table was purchased on 01/13/and damage was reported same dayI would be willing to replace the table under the vendors warranty as a one time courtesyCustomer just needs to contact our service department again at 248-481-We do apologize for any frustration and or inconvenience this may cause. Sincerely,Jeff ***Corporate Service Manager

To whom this may concern,We do thank you for choosing Gardner White, We do apologize that the standard foundation did not fit in your homeThere is an up charge for a split foundation as it cost more to produce from the factoryThe cost is each foundation this can be scheduled and arranged
with your local storeWe do apologize for any frustration and or inconvenienceSincerely,*** ***Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11899663, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
My original claim with Gardner White was made on December 1, and followed again on December 7, The furniture was delivered on December 28, I purchased a five year warranty on each item My original claim with Gardner White was made within the five year warranty period Gardner White required approximately two weeks to send out a technician to verify the problem with the furniture A Gardner White technician came to my home and verified the problems with both pieces on December 20, All before the five year warranty periodTherefore I reject Gardner White's response.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11561873, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:I clearly indicated that these are catalogs and postcards specifically addressed to *** ***, not "Postal Customer" It is an insult to be told otherwise And to state that *** ***'s name and address cannot be removed from the database is nonsense This is the same type of passive-aggressive tactics that *** tried using until they finally acquiesced and did what I'm now asking Gardner-White to do I no longer want a response from *** ***, I want a response from *** *** I would like the Revdex.com to request a response directly from *** ***, Gardner-White President and Owner, at *** Thank you.Regards,
Executor of *** ***

To whom this may concern,This letter is to address the complaint from *** ***A mattress was purchased from Gardner White and delivered to the customerBased on the inspection of the mattress after *** *** reported problems Gardner White found that the law labels have been cut off and removed from
the mattressThe inspection reported the mattress to also not be defectiveDue to the labels being removed we and the bedding manufacturer are unable to provide a warranty on this product*** *** says our drivers cut off the law labelsWe have no proof and it is her word against the driversWe do apologize for any frustration and or inconvenience

Gardner White has apologized,The zip code list that this was sent to included this consumerWe again apologize for the frustration and or inconvenience in now way do we mean any disrespect to you or the family.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11704996, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
It seems like this is a response sent generically by the company It seems as though they did not read or address my complaint.Regards,
*** ***

To whom this may concern,I do apologize for the mailers that are being sent to your homeI was informed that the mailers we have been sending are from past customer or penitential customers that are provided to us from the surrounding zip codesWe do not mean again to offend any familyI have
made the request with *** to remove his name from these listedI have been informed they would take care of thisWe do again apologize for any frustration and or inconvenienceSincerely,*** ***Corporate Service Manager

To whom this may concern, The year warranty in is through a company by the name of GuardsmanThey warranty the items against accidental damageGardner White warranties for one yearWe will continue to stand by our response. Sincerely,Jeff Ballard

To whom it may concern,Thank you for your purchase with Gardner WhiteOur records show that I have spoken to your Fiance and he has stated you are going to keep what you have and give the mattress time to adaptI can offer the comfort return to you if you would like to reselect after days,
there is a 10% restocking fee and a handling fee chargedEven though you did not get a receipt our policies can be found on our websiteI apologize according to the store you did not want to wait for your paperwork to be processed our records show we have a signed delivery copyWe do value your business and apologize for any inconvenience.Sincerely,*** ***Corporate Service Manager

To whom this may concern, Thank you for your purchase with Gardner White, Our records show due to the product failing we issued a reselectWith the reselect we can not control the product selected is on back orderGardner White does try to keep stock but at time we do run outThis product is
estimated to be in the week of 1/8/as soon as the product arrives we can issue the replacementWe do apologize for the frustration and or inconvenience.Sincerely,Jeff Ballard

To whom this mat concern,Gardner white offers a one year warranty on the merchandise purchasedThis consumer also purchased an extended warranty that covers accidental damage for yearsThe claim that has been made is not covered and the one year warranty has expiredGardner White has offered
the consumer a pro-rated credit to pick out new furniture with, The consumer has requested a refund of the entire purchase amount which we are not able to honor as the product is years onlyOur original offer still stands to the consumerWhich has been entered in our system sense August 2014. Sincerely, *** ***Corporate Service Manager

To whom this may concern,Thank you for your purchase with Gardner White, I do apologize but we are unable to delivery or service merchandise outside of the service areaOur trucks only are able to go so fare from our distribution centerWe do apologize that your merchandise was damaged I can
understand how that can be frustratingWe do value your business and opinion and apologize for the inconvenience.Sincerely,*** ***

To whom this may concern,The merchandise that was serviced can be re-serviced after days by contacting our service office at ***The technician uses a weight and string to to measure an impression and a foam block with premeasured markings per the factory standards.Sincerely,*** ***Corporate Service Manager

To whom this may concern,We do apologize that you have had an issue with your *** accountGardner White it just a payment center, all our associates can do is take the paymentWhere the payment is applied to is up to the issuing back which would be ***We have no access to your
payment history or account recordsWe do apologize for any inconvenience and or frustration on ***'s behalfIf you have any concerns you may reach the bank at *** or open a complaint against *** *** for a response. Sincerely,*** ***Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11440580, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I would Like Someone To Show Exactly How This Is Measured, I was Told We Could Get a Service Call After Days I am Requesting This Thank You
Regards,
*** ***

To whom this may concern,Thank you for your purchase with Gardner WhiteAll of the extended warranty are warrantied and serviced by a third part vendorTo file a warranty claim you would need to contact that company directly via their numberIf you need this information the location store can
provided it to youIn reference to your compensation you are welcome to contact store management to see what they are willing to offer or our customer service manager at *** est ***We do value your business and will stand behind anything we sellThank you for choosing Gardner White.Sincerely,*** ***Manager