J & M Door

Here is the requested information:*** *** * *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11421575, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
It seems that Gardner-White can not order parts correctly or in a timely manorEach time they are ordered? - I am told they will take to weeks to receiveIt took approxweeks for one part, now they are saying another to weeks for the other part that was to be ordered at the same time as the first part, but was over looked so it had to be ordered approxweeks after the first orderI do hope they are not just dragging their feet until the chair is a year old, and then they will tell me it is too late to get it repaired!
Regards,
*** ***

Our records show that his purchase was made and is on a wood floor in the bedroomFrom regular use the bed slide on the wood floor causing the slats to collapseThis will happen with any product purchase without installing a rug or rubber stoppers under the bedThe Wooden slats have a plastic leg
which can not grip the wood floors in the homeOur records show that we exchanged the bed on the 28th of JanuaryWe would recommend at his point installing a rug or rubber stoppers to the base of the legs to avoid this happening againThese can be purchased and are fairly inexpensive at your location hardware store. Our records also indicate a $gift certificate was already offered for compensation. We do value your business and apologize for any inconvenience.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11704996, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear I also was told that I would be receiviing a dollar gift certificate from the first delivery that was messed up, and another dollar gift certificate because they did not load the second half of my delivery, and could not bring it until the next day I still do not think I should have to pay for being misinformed on what I was receiving, the salesman said it was the coldest one, and that the other one was just softer.I could see if it was way after I got it but it was days
Regards,
*** ***

To whom it may concern,Thank you for your purchase with Gardner White back in Gardner White does care about our customer service and the warranties we offerWith every purchase we stand behind and offer a one year warranty, which with your purchase would have been valid until At this
point your purchase is years old and you did purchase the Guardian protection plan which covers accidental damage for yearsAt this point the vendor will not provide coverage and the one year manufactures warranty that Gardner White offers has exceeded the warranty periodWe do value your business and apologize for any inconvenience.Sincerely,*** ***

Dear Consumer,Many thanks for shopping at Gardner-White FurnitureWe appreciate your businessWe are happy to offer service for you on your furniture, and note that it is currently out of warrantyWe offer service for approximately $50, depending upon the need for additional parts and labor which
our trained service technician will discuss with you while on-siteWe charge $85/hour for labor, and charge for the partial hours that the service technician is in your homePlease confirm that you would like to schedule service, and also indicate what times are most convenient for youIf interested please contact your local showroom for payment and schedulingSincerely,*** ***Corporate Service Manager

To whom this mat concern,Our records show that this merchandise was purchase on February 7th and a service technician was out to the home in August Six months after the warranty expiredGardner White offers a one year warranty against vendor defects and the accidental protection plan
that was purchased covers accidental damage for years and is warrantied through ***The situation that has occurred is not able to be covered as the one year warranty has expired and no parts are available from the vendorThis claim was denied by *** because this damage is considered to be due to wear and not due to accidental damageGardner White only offers a seven day return policy which expired February 14th We do apologize we will be unable to pick up and issue a refund of this product at this timeWe apologize for any frustration and or inconvenience.Sincerely,*** ***Corporate Service Manager

To whom this may concern,I see that your purchase was made on October 6th, and service was out to your home on February 12th A service technician ruled that parts needed to be orderedI do apologize for the fact that one of our associate did not follow through and order parts in
FebruaryI see that parts have been ordered by *** and I have spoken with the factoryYour parts should ship by the end of the week and will be sent direct to youOnce these are received we will assist with installing this product if neededPlease contact us at *** when the parts arrive for assistanceI have also issue a gift certificate in the mail to you for the inconvenience with this matterThank you for choosing Gardner White.Sincerely,*** ***

To whom this may concern,Thank you for your purchase with Gardner White, Gardner White does not discriminate toward anyone, We offer delivery days a weeks and certain zip codes does not qualify for certain delivery dates this includes Detroit and many other cities throughout Metro DetroitWe do
apologize for any inconvenience and or frustration that may be caused.Sincerely,*** ***Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11421575, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Today, May 6th, a cushion came for my chairMy wife called Gardner-White and spoke to *** again, informing him that a cushion came, but not the arm padFirst he told her that all that had been ordered was the cushion core because that was all we talked aboutWhen she reminded him of their conversation in Feb., and that he had told her that he would order a cushion core, and a new side to the chair, he said he would have to check the recordThen he told her that the chair side had been ordered but he didn't know why the factory hadn't shipped itShe asked if it had been ordered when they spoke in Feb, or if it had been ordered in April when she had spoke to him in AprilHe said it had been ordered in AprilWhen she asked when we could expect the chair side, he informed her that he wasn't the factory so he didn't know, but that he would send another rush order through, but that he couldn't tell her when the part would comeI feel that we am getting the run around, and that Gardner-White was just trying to get us to stop requesting the chair be repaired by sending out a $gift certificateIf I could replace the chair for a $I would, but the chair was expensive, and I would like it fixed in a timely fashion, and I would like *** in service to stop lying about parts being ordered when they haven't been
Regards,
*** ***

To whom this may concern,We do apologize that the furniture you have selected has not worked out to your satisfactionGardner White offers a day return policy with a 25% restocking feeThis applies to all deliveries no matter the circumstanceThis policy is outlined in the delivery folder the
store provided at the point of saleMy associate has reduced the restocking fee to 15% but this is as low as we can goWe do apologize for any frustration and or inconvenience.Sincerely,*** ***Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11847990, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom this may concern,I have spoken to *** and *** and they have made the request for you to be removed from the mailing listWe mean no disrespect and apologize for any inconvenience.Sincerely,*** ***

To whom this may concern,*** *** has contacted Simmons and they have informed her they will honor the warranty as long as she has receipt and can prove that this is a Simmons mattressBased on the current measurement there are no defects with the mattress in home*** *** has requested for another inspection to be scheduled which has been done for June 10thShe will receive a call the night before with an estimated windowWe do apologize for any frustration and or inconvenience.Sincerely,*** ***Corporate Service Manager

To whom this may concern, Our records show that the consumer spoke to Jeff Ballard which is my selfI do not show record of any notes from ScottWe have ordered pillows for the sectional which are on backorder with the supplierWe can perform a parts status to get more information on the
items and notify the consumer with an updateBecause we are paying for replacement parts for the consumer I am unable to refund the customer If the consumer would like the pillow order canceled I would be happy to offer a adjustment to keep the product as is. Sincerely,Jeff Ballard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***

To whom this may concern,Thank you for reaching out to Gardner WhiteWe are sorry to hear of your experience we would like to speak with you and see how we can assist, Our Customer experience team can be reached by calling *** Ext ***We do Thank you for choosing your
business.Sincerely,*** ***

To whom this may concern,We do apologize for the delay in your parts being receivedI show they have been ordered and we did have to resubmit the items to the vendorWe do apologize for thisWe are not dragging out feel we would never do that to a consumerOnce the parts are ready they will direct ship to your home and if assistance is needed for an install please contact our service/customer service departmentWe do apologize for any frustration and or inconvenience.Sincerely,*** ***Corporate Service Manager

To whom this may concern,Thank you for your purchase with Gardner White in we offer a year warranty and an extended warranty which was for yearsBoth of these warranties have expiredWe do apologize we are not able to warranty a product that is years oldThis product would not be
available for replacementI do apologize for the inconvenience. Sincerely,Jeff Ballard

To who this may concern,Our obligation to the factory and the customer is to honor our one year warranty this means we will order all necessary parts and make a repair in home or in our upholstery shopGardner White does not offer a full replacement warranty if a product fails we offer a one year parts and labor warrantyI apologize but we will still continue to stand by our original decision.Sincerely,*** ***Corporate Service Manager