J & M Door

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11561873, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:It's obvious that Gardner-White doesn't want to cooperate in this matter by removing *** *** name and address from their mailing list; instead Gardner-White chooses to be condescending and has no respect for the deceased's widow or family. Regards,
Executor *** ***

To whom this may concern,We do apologize for any clerical error with your parts being ordered from the vendorParts can take anywhere between and weeks to order from the vendorWe do again apologize for any miscommunication or clerical errors with this matter.Sincerely,*** ***

To whom this may concern,Gardner White takes all complaints form consumers seriouslyWe did read you complaint and sent the response based on our policy.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11441884, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:I contacted Simmons, the mattress manufacturer, as I was instructed to do so by *** in the Gardner White customer service departmentSimmons stated they'd be happy to honor the warranty, despite the tags as long as I have the bill of sale, because they stand behind their product and this was not the first time they've heard drivers have removed tags and Gardner White needs to address this with their Simmons repI'm not sure why I have to be stuck with a sinking $mattress that is months old and their drivers are the ones who removed the tags, not me!
Regards,
*** ***

To whom this may concern,Thank you for choosing Gardner White, I have spoken with the selling store and they do not see record of this gift certificate request for $I am taking care of issuing this to you which you will receive in the mail within the next daysThis gift certificate is
valid at any Gardner White and is spendable as cashI do apologize for any associate that may have hung up on you are the Gardner White locationI do show your sales order was canceled back in JuneWe do apologize for any frustration and or inconvenience.Sincerely,*** ***Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11683008, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103322, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[redacted] did give me a store credit of 285.00 because the contractor they used to do the furniture repairs no longer did business with Gardner white. This was not my problem this wasw Gardner White issue with there vendor not me the customer. I bought insurance for my leather couch because I was told that if it is damaged they would have it repaired. I bought this furniture from Gardner White with the insurance on this leather sofa thinking I was covered if something happened to it. SO when I go to use it I am told they no longer do business with Gardner White but [redacted] will give me a prorated price of 285.00 for store credit. How was this my problem. I don't no who there vendors are and I don't care I went to Gardner White bought a leather sofa bought insurance on the furniture and because they do not want to cover it because Gardner White no longer does business with them. Sorry Gardner White that is  the cost of doing business there vendors are not my concern. I bought the furniture from Gardner White and who they hire to do furniture repair is their business not mine. I do not want a store credit they either get the furniture fixed or I will get quotes to get it repaired but a store credit is not an option. It like buying insurance for your house the house burns down so the insurance company gives me the premium back and not cover the house because they no longer do business with there vendor so the customer should suffer. Gardner White needs to honor there insurance policy's or explain to the customer that if they there is a possibility that if we you buy insurance for there furniture it might not be cover (it depend on if Gardner White is still doing business with them) 
Regards,
[redacted]

To whom this may concern,Thank you for your purchase with Gardner White. We do apologize that you did not receive your coupons that were promised. I have spoken to the issuing department and they show these were mailed on 09/02/16. They will reissue the coupons this week. We do apologize for any...

inconvenience.Sincerely[redacted]Corporate Service Manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11715094, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
The problem is not normal wear and tear.  It is peeling in the same spot it was when it had to be replaced the first time.  If there is a defect it should be fixed or replaced at no charge to me.  The quality is poor. If you look at the rest of the couch you will see it is absolutely fine.  It's possible that your manufacture had a defect in the leather used to produce the left side of the sofa.  The customer service person I spoke with wanted to charge me $50.  just to look at the damage.  I will be calling channel 2, 4 and 7 to see if I can get more attention.  I have been on a web site with similar complaints and I will email every person on the list and advise them to go to the Revdex.com as well.  This is absolutely not acceptable and I will do everything I can to make sure I let as many people know as possible.  I will be taking photos and putting them up for everyone to see.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11676679, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Dear [redacted],While the gift certificate is a nice gesture the same as it was 3 months ago it is no longer acceptable. My order was never canceled. My fiancé and I enjoy the furniture we purchased from your company very much. We did not enjoy the hours upon hours of being told over the phone and in person that the furniture which we ordered was delivered to our home and it wasn't. We had custom ordered a couch chair and ottoman in a specific color waited the 8 weeks for it and to our surprise we were delivered mix matching furniture. After arguing for almost a month we finally received the right furniture. During that time of arguing my fiancé and I heard terms like "it shows your order was canceled" "the right furniture was delivered sometimes it looks different colors in different light" and my personal favorite "a manager isn't able to assist you right now try on Thursday " (that call was made on a Sunday) when the gift certificate was offered I was promised there would be no issues like there was with the furniture and yet the same path was traveled once again. Everything stated in the previous message recieved from you  I have heard before.  and honestly I do not have the energy or drive to continue to be lied to. While your message was nice it did sound quite fake and disingenuous. Not even knowing that our order wasn't canceled and we are customers of your company almost feels like a slap in the face and after 2 months of calling and inquiring about he gift certificate to hear it is "not on file" is a slap in the face. I am not trying to get something for nothing and I do not like being  perceived that way. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11669354, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:I want to keep this complaint open until I know for sure that Gardner-White has removed my deceased husband's name from their mailing list as the Revdex.com won't allow me to keep opening new complaints for the same issue.  Therefore, I ask that this complaint remain open.
Regards,
[redacted]

To whom this may concern,Our records show that this product was serviced back in May and parts were ordered. For whatever reason the factory did not show record so we replaced the order on August 31st 2016. Parts take an estimated 6 weeks for arrival and are shipped to the home, we would be happy to...

assist with installing if this is needed when they arrive. We do apologize for any frustration and or inconvenience. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11440580, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
My Apologies, The Account Is Under My Husbands name : [redacted] Account Number Is [redacted].
Regards,
[redacted]

To whom this may concern, Our records show that the customer purchased a sectional from Gardner White. The customer pointed out may issues with the cores on the sectional. One our our associate did state they would order the cores as a courtesy due to no manfacture defects being found and the...

protection plan purchased only covers accidental damage which all claims must be approved. On January 15th we requested cores to be ordered for the consumer which will take an estimated 6 to 8 weeks to arrive from the vendor. We do apologize for any frustration and or inconvenience. Sincerely,Jeff Ballard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103322, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
I will never do business with Gardner White again and I hope they really start telling the customers that the insurance they sell for there furniture is basically a piece of paper that has no value whats so ever.  I will not give you a piece of furniture I paid 1300.00 for and bought insurance for bring that back to get 280.00. DON'T SELL THINGS YOU CANNOT BACK UP JEFF MAKE THAT STORE POLICY.
Regards,
[redacted]

To whom this may concern,We do apologize that the pizza coupons have not been mailed or that they have not been received. I will speak to that department and make sure they are issued. We are unable to substitute the pizza coupons for another offer. We do apologize for any inconvenience.Sincerely,[redacted]Corporate Service Manager

To whom this may concern,Our records show that the selling store used the incorrect model number to have these gift cards issued. On 07/27/16 the correct email was fixed and you should have received these to the email [redacted]. Please check you spam folder in your email box. If you have...

not received these you are welcome to contact [redacted] at [redacted] she will look in the account to see why they were not issued.We do apologize for any inconvenience,[redacted]

To whom this may concern,We issued a pro-rated credit due to the product not being available. This was issued as a store credit and a refund is not able to be authorized. We apologize we will be unable to process a return and will stand by our original decision. Sincerely. [redacted]

To whom this may concern,This is a written response about complaint received from consumer [redacted]. The complaint was that Gardner White does not stand behind the furniture. Gardner White provides a one year warranty directly through the vendor of the product produced. We order parts if a...

product fails which take on average 8 to 10 weeks to receive depending on the factories stock of the product. Due to the inconvenience with this collection and the issues reported I have authorized a reselect meaning you are welcome to come into the store and pick out new furniture of equal or greater value no refunds will be issued any remaining warranty will be transferred to the new collection. Please visit any local Gardner White within 14 days to use this credit. CM 121994234 and 121994233.Sincerely,[redacted]Corporate Service Manager

To whom this may concern,Our records show that the queen mattress was delivered back in October 30th, 2014. A trained service technician was out to perform a factory authorized inspection on April 19th 2016. The report shows that there was under a 1" contour with the inspection that was found. Based on the reported standards there must be a contour greater then 1 1/2" to classify the mattress to be defective. We do apologize for any frustration and or inconvenience.Sincerely,[redacted]Corporate Service Manager