J & M Door

To whom this may concern,Thank you for reaching out to Gardner White, We do apologize that you are having a problem with a television. I have spoken with our contact at Gardner White and we have left a message to obtain more details from the customer about the television. Please contact...

[redacted] at [redacted] Option * Extension [redacted].Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11475546, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Sir, You have done absolutely to ease my concerns. It has been since August that this table has been "back ordered." You took additional payment from me for this "reselect" and have provided nothing. Your customer service was abhorrent. Not to mention we are already past 1/8/17 and I have not seen my table. Because your company's questionable business practices I was unable to hold family holidays at my house. Do you not care that I have been without a working table since August? That is 5 months sir. Do you not care that I have been promised this table every month since August and I haven't received anything? That is absurd. At this point, if it isn't delivered as promised above. I will have to take more measured actions focus on bring some justice to this matter. 
Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11906657, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
This is completely and totally unacceptable. I have spoken to Scott many times (how do I know his name if you show I have never spoken to him) and this has been carrying on into the 9th month of waiting. When I spoke with Scott last, he asked what an acceptable resolution for this would be. We discussed extending out the warranty for another year, which he said he cannot do, since the manufacturer warranty's the items, not Gardner White. Scott and I decided replacing the 4 Pillows and refunding $50.00 each was the only route he could take.  The problem I had in April, early in my 1 year warranty, was the durability of the pillows that were sold to me with my living room set. I asked then, it I could pick out other pillows that might last longer, of if the replacement pillows fell apart again if they would be replaced. I was told the replacement Pillows would be under the same warranty. Great lets get the pillows and see how the new ones last. Now my warranty is effectively over. And I have never gotten 1 singular pillow replaced. Over 8 months ago.   Maybe it was Jeff that I spoke with, whoever it was, there should be a lengthy history on my account where I have politely spoke to various representatives over, and over again. And told each time 6-8 weeks, they are a special order.. then 6-8 weeks later I call asking for my product, only to be told nothing was ordered… EVERY [redacted] TIME I CALLED THEM. The last time I spoke with Jeff or Scott was in the evening, it was a heated conversation, and the person offered me the 4 pillows that I have waited so long for, and he would rush them to me, and a refund of $200.00 since I wouldn’t be able to pursue the warranty because of the regular dropped balls on behalf of gardner white. Once again, like 3 or 4 other RUSH ORDERS, no one seems to know what the [redacted] is going on.  
Regards,
[redacted]

I apologize for this being mailed to you. You are welcome to return to this to sending and drop it off at your local post office. [redacted] is unavailable to speak to customers as I correspond to all customer complaint within Gardner White and to the Revdex.com and other complaint boards. We do apologize that this has caused you stress and any inconvenience.Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12698168, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11775183, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom this may concern, Thank you for reaching out to us. I apologize for the delay in the response. I have issued a 200.00 credit to your account so you may choose to purchase pillows with the credit from us or elsewhere. I am still not finding records of an order pending in our system. I am not able to issue this credit and order pillows when they would be at a charge to Gardner White. We do apologize for any frustration and or inconvenience. Sincerely,Jeff Ballard

To whom this may concern,Gardner White apologizes for any inconvenience with these booklets being mailed to your husband. Gardner White issued these to every consumer within our delivery area. These are...

issued to the post office and the post office delivers. We are unable to stop this type of advertisement. This is just like the store flyers you received in the mail weekly. Gardner White meant no disrespect to your family and we apologize for any inconvenience.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11421575, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Their response says that they will assist with the repairs if needed. Seeing it is an over stuffed chair that will need a complete take apart to do the repairs, there is no way I could fix it myself.
Regards,
[redacted]

To whom this may concern,Thank you for your purchase with Gardner White, We do apologize that you are having an issue with your leather. I would be happy to see how I may assist. That manufacture and Gardner White do only offer a one year warranty. Were protections purchase? Please email me your...

account information with your photos and I will see how I may assist. [redacted]Sincerely,[redacted]Corporate Service Manager

To whom it may concern,I do apologize for the mix up with your order and or any miscommunication. Our records show we have an open order for a nightstand to be delivered. This is scheduled for 10/22/16. You will receive a phone call with a delivery time frame Saturday morning. We do apologize for...

any frustration and or inconvenience with this purchase. Thank you for choosing Gardner White.Sincerely,[redacted]Corporate Service Manager

To whom this may concern,Thank you for making a bedding purchase from Gardner White. We are committed to making sure that you love your new mattress. Because you are eligible for Gardner-White’s Best Sleep Guarantee, you are able to make a one-time reselection of your mattress.In order to reselect,...

mattresses must be clean, undamaged, and unstained. In addition, Gardner-White’s mattress protection must be purchased prior to delivery of your mattress and used properly. Reselection is final.The one-time reselection allows you to select another mattress of equal or greater value (if it is a greater value you must pay the difference). The value of the mattress protection, pillows, electronics, gift cards, and delivery fee will be deducted from your reselection credit and choice. A delivery fee of $199.00 applies to reselections along with a 10% restocking charge.Sincerely,[redacted]

To whom this my concern,Thank you for your purchase with Gardner White, We are sorry to hear that you are having problems with your leather furniture from Ashley. I would be willing to send a service technician out to your home to look at the product. Once we review and can work with Ashley to see...

possible options. Please contact my Service Department at [redacted] and we will schedule your service call.Sincerely,[redacted]Corporate Service Manager

To whom this may concern,This is in response to the compliant about the mattress. I am unable to pull an account by the given name and or phone number. Gardner White follows all factory warranties and standards. For a mattress there must be a contour greater then 1 1/2" to be defective. Based on...

customers statement the mattress must not of met this standard to be defective. If the consumer can provide the correct account information I would be happy to look into the issue.Sincerely,[redacted]

To whom this may concern,I apologize Gardner White is not refusing to help. Your product is out of warranty. If you would like the items serviced there is a charge of 50.00. Once we perform an inspection we may have possible options pending the report. If the News get invoiced I will offer the same option. If the consumer refuses to pay the fee's or refuses service that is there option. The same procedure would work if you bought a washer and dyer from a retailer and you were out of warranty. They charge for service and or repair.Sincerely,[redacted]Corporate Service Manager