September 14,
"Calibri", "sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***Prior to receiving this complaint, we had been notified of the concerns of the complainant, *** ***, regarding his experience at the Jack in the Box on*** *** *** ** *** *** ***
We have since followed up with *** *** and addressed his concerns. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
March 14,
sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***:
Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *** *** ** *** *** ** regarding her experience at the Jack in the Box on *** * *** *** ** *** *** ***
We have spoken with *** *** regarding her concerns and have since followed up with the restaurant management appropriatelyAt this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
">December
5,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, *** *** of Hayward, CA, regarding
her experience at the Jack in the Box on *** *** *** ** in Castro Valley,
CA
We
have since followed up with the restaurant management appropriately and have sent
two gift certificates to Ms***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
December
5,
***
*** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, *** *** of Hayward, CA, regarding
her experience at the Jack in the Box on *** *** *** ** in Castro Valley,
CA
We
have since followed up with the restaurant management appropriately and have sent
two gift certificates to Ms***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
EV2***
May 16,
"Arial","sans-serif"">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us
regarding Revdex.com complaint ID: *** Our office was notified of the concerns
of the complainant, *** ***, by our Jack in the Box Store on *** *** *** *** ** *** *** *** *** on May 1, We spoke with the
complainant regarding these concerns on May 1,
We communicated Ms***’s complaint with the franchisee's office and were informed that
her claim had been submitted to the franchisee's insurance company for
handling. The franchisee's office is not required to notify Guest
Relations of the status or outcome of any submitted claim.
Unfortunately, there is no further action Guest Relations may take and at this
time, Jack in the Box considers this matter closed
Thank you for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
June 21,
"Calibri", "sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***. Prior to receiving this complaint, we had not been notified of the concerns of complainant *** *** ** *** ** regarding his experience at the Jack in the BoxWe attempted to reach *** *** by telephone on June 21, but he was unable to speak to usAt this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** **
Senior Guest Specialist
Jack in the Box
***
black;">June 5,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we had not been notified of the concerns of complainant *** *** ** *** *** regarding his experience at Jack in the Box
We attempted to reach *** *** by telephone on three occasions from June 3-June We were unsuccessful in reaching the complainantWe were also unable to reach him by e-mail as the e-mail provided is incomplete
We were unable to proceed with a store follow up as a Jack in the Box location was not properly establishedAt this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
">March 26,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding
Revdex.com complaint ID: *** Prior to
receiving this complaint, we had not been notified of the concerns of the
complainant, *** *** ** *** **, regarding his experience at Jack in
the Box
Unfortunately, we are unable to contact
*** *** to further discuss his concerns, as there is no phone
number provided for him. We have
sent him an e-mail requesting further contact
We are unable to address his concerns
with restaurant management as a Jack in the Box location was not identified in
the reportAt this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to
contact our offices. Thank you again for
your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I really would like to apologize for my current absenceI've been ill health wise but I am recoveringI wasn't able to answer any of their phone calls because I was in the hospitalHowever, in the letter it states that they had left voicemails but I didn't get any from Jack in the boxI know my phone is working because I received other voice mails the same time jack in the box was calling me After I got out of the hospital, I checked my phone and the only thing I got from jack in the box was missed calls and not voicemailsIf they need proof, I can contact my phone service provider to see If they can provide me a voicemail log for my cell phoneOtherwise, please let them know to contact me after 12:00pm pacific standard time
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Jack in the Box failed to honor my coupon on several occasions and various Jack in the Box restaurants Jack in the Box acknowledged that they made and error in the POS system; however, this does not excuse or invalidate the error that was made
Regards,
*** ***
August 1,
"Calibri", "sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID *** Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *** *** regarding her experience at Jack in the BoxWe have reached out to *** *** and are awaiting a call back
Unfortunately, we are unable to address these concerns with the restaurant because the specific location was not identified in the original complaint. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
July 22,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Regarding Revdex.com complaint ID *** I recognize that in my initial response, I identified the incorrect Jack in the Box locationHowever, we have addressed *** *** concerns and suggestions with area management at the store located on *** *** ** ** *** *** ***
We have respected *** *** request for e-mail communication only and have communicated our findings to him accordinglyAttached to this reply are our correspondences with *** ***
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
November 10,
"Calibri", "sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID *** We contacted the complainant, *** *** and have since followed up with the restaurant management appropriately and have sent a refund check to *** *** for his order. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
December
19,
"Verdana","sans-serif"">
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear *** ***
Thank
you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we had
been notified of the concerns of the complainant, *** *** ** *** *** **, regarding his experience at the Jack in the Box on *** * *** ** ** *** ***
We
have since followed up with the restaurant management appropriately and will be
sending *** *** a refund as requested along with a formal letter of apology
from our office. At this time, Jack in
the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
">June
12,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, *** *** ** *** **, regarding her experience at the Jack in the Box on *** *** *** *** ** *** ***
We
have since followed up with the restaurant management; they have resolved this
with the complainant directlyAt this time, Jack in the Box considers this
matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Helv">January 7, 2016
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we had been notified of the concerns regarding this event at the Jack in the Box on *** *** *** ** *** **, as shared by the complainant, *** ***
In attempting to reach *** *** we received correspondence from the original complainant, *** *** stating *** *** contacted the Revdex.com on her behalfWe have since addressed this with *** *** directly, as well as with restaurant management
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately, as stated in my original complaint to the Revdex.com, the Corporate Offices of Jack n the Box Restaraunts had been notified of this complaint on two previous occasions concerning this location and responded personally to me via phone conversation that they would ensure this type of practice will be stoppedThey were to assure me via email or personal confirmation that this location and every other would receive a notice that this type of activity of "upselling" is prohibited by the CORPORATE OFFICEAgain today per their phone conversation it was the same conversation without assurance or proof that they had investigated nor took any measures at a Corporate level informing their locations in writing that this is prohibited
As stated, I have also filed a complaint with the California Attorney Generals Office for their opinion and assistance in this matter as I feel it is illigal and needs to be stopped by this chain and all others
Sincerely,
*** *** ***
June 28,
"Calibri", "sans-serif">
[redacted]
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted]Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted]
We have since followed up with [redacted] and addressed his concerns. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
October 28,
"Calibri", "sans-serif">
[redacted]
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted] regarding her experience at the Jack in the Box. Unfortunately, we've tried to contact [redacted] to further discuss her concerns, but have been unsuccessfulWe have sent her an email requesting further contact. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
October 27,
"Verdana", "sans-serif">
[redacted]
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]Prior to receiving this complaint, we had not been notified of the concerns of the complainant,[redacted] regarding her experience at the Jack in the Box on [redacted]
We have followed up with the restaurant management appropriately and have sent complimentary meal certificates to [redacted] At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
The complainant, [redacted], initially reported the complaint to Guest Relations back on 04/26/16. Statements were taken, however guest was not satisfied with the handling of the complaint. Department...
Supervisor called [redacted] back on 04/28. Two attempts were made that day and both times voicemail message was left. We had yet to hear back from the complainant.
Dept. Supervisor called the guest once more 05/26 and left another voicemail message requesting call back. We hope to resolve the matter amicably with the guest.
September 14,
"Calibri", "sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***Prior to receiving this complaint, we had been notified of the concerns of the complainant, *** ***, regarding his experience at the Jack in the Box on*** *** *** ** *** *** ***
We have since followed up with *** *** and addressed his concerns. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
March 14,
sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***:
Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *** *** ** *** *** ** regarding her experience at the Jack in the Box on *** * *** *** ** *** *** ***
We have spoken with *** *** regarding her concerns and have since followed up with the restaurant management appropriatelyAt this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
">December
5,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, *** *** of Hayward, CA, regarding
her experience at the Jack in the Box on *** *** *** ** in Castro Valley,
CA
We
have since followed up with the restaurant management appropriately and have sent
two gift certificates to Ms***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
December
5,
***
*** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, *** *** of Hayward, CA, regarding
her experience at the Jack in the Box on *** *** *** ** in Castro Valley,
CA
We
have since followed up with the restaurant management appropriately and have sent
two gift certificates to Ms***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
EV2***
May 16,
"Arial","sans-serif"">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us
regarding Revdex.com complaint ID: *** Our office was notified of the concerns
of the complainant, *** ***, by our Jack in the Box Store on *** *** *** *** ** *** *** *** *** on May 1, We spoke with the
complainant regarding these concerns on May 1,
We communicated Ms***’s complaint with the franchisee's office and were informed that
her claim had been submitted to the franchisee's insurance company for
handling. The franchisee's office is not required to notify Guest
Relations of the status or outcome of any submitted claim.
Unfortunately, there is no further action Guest Relations may take and at this
time, Jack in the Box considers this matter closed
Thank you for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
June 21,
"Calibri", "sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***. Prior to receiving this complaint, we had not been notified of the concerns of complainant *** *** ** *** ** regarding his experience at the Jack in the BoxWe attempted to reach *** *** by telephone on June 21, but he was unable to speak to usAt this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** **
Senior Guest Specialist
Jack in the Box
***
black;">June 5,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we had not been notified of the concerns of complainant *** *** ** *** *** regarding his experience at Jack in the Box
We attempted to reach *** *** by telephone on three occasions from June 3-June We were unsuccessful in reaching the complainantWe were also unable to reach him by e-mail as the e-mail provided is incomplete
We were unable to proceed with a store follow up as a Jack in the Box location was not properly establishedAt this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
">March 26,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding
Revdex.com complaint ID: *** Prior to
receiving this complaint, we had not been notified of the concerns of the
complainant, *** *** ** *** **, regarding his experience at Jack in
the Box
Unfortunately, we are unable to contact
*** *** to further discuss his concerns, as there is no phone
number provided for him. We have
sent him an e-mail requesting further contact
We are unable to address his concerns
with restaurant management as a Jack in the Box location was not identified in
the reportAt this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to
contact our offices. Thank you again for
your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I really would like to apologize for my current absenceI've been ill health wise but I am recoveringI wasn't able to answer any of their phone calls because I was in the hospitalHowever, in the letter it states that they had left voicemails but I didn't get any from Jack in the boxI know my phone is working because I received other voice mails the same time jack in the box was calling me After I got out of the hospital, I checked my phone and the only thing I got from jack in the box was missed calls and not voicemailsIf they need proof, I can contact my phone service provider to see If they can provide me a voicemail log for my cell phoneOtherwise, please let them know to contact me after 12:00pm pacific standard time
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Jack in the Box failed to honor my coupon on several occasions and various Jack in the Box restaurants Jack in the Box acknowledged that they made and error in the POS system; however, this does not excuse or invalidate the error that was made
Regards,
*** ***
August 1,
"Calibri", "sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID *** Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *** *** regarding her experience at Jack in the BoxWe have reached out to *** *** and are awaiting a call back
Unfortunately, we are unable to address these concerns with the restaurant because the specific location was not identified in the original complaint. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
July 22,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Regarding Revdex.com complaint ID *** I recognize that in my initial response, I identified the incorrect Jack in the Box locationHowever, we have addressed *** *** concerns and suggestions with area management at the store located on *** *** ** ** *** *** ***
We have respected *** *** request for e-mail communication only and have communicated our findings to him accordinglyAttached to this reply are our correspondences with *** ***
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
November 10,
"Calibri", "sans-serif">
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID *** We contacted the complainant, *** *** and have since followed up with the restaurant management appropriately and have sent a refund check to *** *** for his order. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
December
19,
"Verdana","sans-serif"">
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear *** ***
Thank
you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we had
been notified of the concerns of the complainant, *** *** ** *** *** **, regarding his experience at the Jack in the Box on *** * *** ** ** *** ***
We
have since followed up with the restaurant management appropriately and will be
sending *** *** a refund as requested along with a formal letter of apology
from our office. At this time, Jack in
the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
">June
12,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, *** *** ** *** **, regarding her experience at the Jack in the Box on *** *** *** *** ** *** ***
We
have since followed up with the restaurant management; they have resolved this
with the complainant directlyAt this time, Jack in the Box considers this
matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Helv">January 7, 2016
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we had been notified of the concerns regarding this event at the Jack in the Box on *** *** *** ** *** **, as shared by the complainant, *** ***
In attempting to reach *** *** we received correspondence from the original complainant, *** *** stating *** *** contacted the Revdex.com on her behalfWe have since addressed this with *** *** directly, as well as with restaurant management
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately, as stated in my original complaint to the Revdex.com, the Corporate Offices of Jack n the Box Restaraunts had been notified of this complaint on two previous occasions concerning this location and responded personally to me via phone conversation that they would ensure this type of practice will be stoppedThey were to assure me via email or personal confirmation that this location and every other would receive a notice that this type of activity of "upselling" is prohibited by the CORPORATE OFFICEAgain today per their phone conversation it was the same conversation without assurance or proof that they had investigated nor took any measures at a Corporate level informing their locations in writing that this is prohibited
As stated, I have also filed a complaint with the California Attorney Generals Office for their opinion and assistance in this matter as I feel it is illigal and needs to be stopped by this chain and all others
Sincerely,
*** *** ***
June 28,
"Calibri", "sans-serif">
[redacted]
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted]Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted]
We have since followed up with [redacted] and addressed his concerns. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
October 28,
"Calibri", "sans-serif">
[redacted]
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted] regarding her experience at the Jack in the Box. Unfortunately, we've tried to contact [redacted] to further discuss her concerns, but have been unsuccessfulWe have sent her an email requesting further contact. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
October 27,
"Verdana", "sans-serif">
[redacted]
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]Prior to receiving this complaint, we had not been notified of the concerns of the complainant,[redacted] regarding her experience at the Jack in the Box on [redacted]
We have followed up with the restaurant management appropriately and have sent complimentary meal certificates to [redacted] At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
The complainant, [redacted], initially reported the complaint to Guest Relations back on 04/26/16. Statements were taken, however guest was not satisfied with the handling of the complaint. Department...
Supervisor called [redacted] back on 04/28. Two attempts were made that day and both times voicemail message was left. We had yet to hear back from the complainant.
Dept. Supervisor called the guest once more 05/26 and left another voicemail message requesting call back. We hope to resolve the matter amicably with the guest.