[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear [redacted]
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were
unaware of the concerns of the complainant, [redacted] of [redacted], regarding
her experience at the Jack in the Box on [redacted]
We
have since followed up with the restaurant management appropriately and have
sent [redacted] two gift certificates.
At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
July 3, 2014
margin: 0in 0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on 4407 S Central Ave in Los Angeles, CA.
We have addressed these concerns with restaurant management and have assured Ms. [redacted] that this matter has been handled accordingly.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted] of [redacted], TX, regarding
his experience at the Jack in the Box on [redacted], TX.
We
have since followed up with management appropriately and have sent two gift
certificates to Mr. [redacted]. At this time,
Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a flat out lie. I finally found the receipt which I mailed to them!!! I returned [redacted] call twice; but he never called me back. JIB has no intention of refunding my money. JIB has horrible food and horrible service. I will never go there again and have told numerous people to avoid JIB. You might as well flush $$$ down the toilet if you even consider eating at JIB.
I am sure they received my receipt and are lying about it now. I will be contacting the Attorney General for the St of KS since the Revdex.com is not helping at all. You are just relaying messages. This has been a waste of time to contact the Revdex.com. How can you allow a company like JIB to lie about receiving my receipt. I requested to speak to and be contacted by a top level manager; but JIB refuses to do so. A customer service person has no desire or authority to fix this situation!!!!! JIB has been rude on the phone, especially [redacted]
I went into Jack in the Box in Spokane WA on 3rd street downtown and recieved disgusting service. I was there on 10/12/2015 at 8:30 pm. A employee and manager were extremeley rude to me. I waited in line for 20 minutes for food at the drive thru and asked to be compensated for my wait. The employee( a woman with tattoos, brown hair and bandages on her arms) and manager decided to argue with me for another 5 minutes about how the wait was not thier fault and how I am making demands. The manager then proceeded to slam the drive thru window in my face without giving me my order that I had waited for 25 minutes for. I will be calling corporate. The managers name, I was told is [redacted].
February 27, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of [redacted], CA, regarding his experience at the Jack in the Box on [redacted]
We have since followed up with restaurant management appropriately and have sent a $10 Jack Cash Card to Mr. [redacted]. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
EV2[redacted]
October 8, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box on [redacted]
We have since followed up with the restaurant management appropriately and have sent two gift certificates to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
November 5, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of Nashville, TN, regarding her experience at the Jack in the Box on 3900 Dickerson Pike in Nashville.
We have since followed up with the restaurant management appropriately and have sent a $15 Jack Cash Card to Miss Bonner. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted] of [redacted], **, regarding
his experience at the Jack in the Box on [redacted] in [redacted], **.
We shared
the complainant’s initial grievance with restaurant management. We contacted
Mr. [redacted] directly after receiving this complaint. We offered him certificates
as part of our resolution but he declined. As part of our follow up with
management, we understand that compensation offered by the district manager was
accepted.
At
this time, Jack in the Box considers this matter closed. If you have any
further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
October 31, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of Oregon, OH, regarding her experience at the Jack in the Box located at [redacted]. in Austin, TX.
We attempted to reach Miss [redacted] by telephone on October 28, 29, and 30. We left a voice mail each time but have not received a return call. We have also sent Miss [redacted] an e-mail requesting a call back.
We have since followed up with the restaurant management appropriately. Until we are able to speak with the guest directly, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, [redacted] of Bremerton,
WA, regarding his experience at the Jack in the Box on 1467 Olney St in Port
Orchard, WA.
We
have since followed up with the restaurant management appropriately and have
sent two gift certificates to Mr. [redacted].
At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear Lee Ellen:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of San Diego, CA regarding his experience at the Jack in the Box on [redacted] in San Diego, CA.
We have since followed up with the restaurant management appropriately regarding [redacted] concerns.
[redacted] declined to speak with our office, opting for e-mail correspondence only. As requested, we notified [redacted] via e-mail that his concerns were addressed with management. We again invited [redacted] to contact us if he had any other questions or comments. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to know what steps Jack in the Box is taking to resolved the discrepancy of the coupon presented. The fact that the coupon was not accept present a false advertisement case and I am currently seeking litigation on the matter, as I have ran into the same problem at a Jack in the Box located in the city of [redacted]. I would also like to receive feedback with regards to the way my wife and I were treated by the [redacted] Jack in the Box management (specifically by [redacted] and [redacted]). I do not accept the $15 gift card as a means to shut me up with regards to the false advertisement and I shall fight this matter at all cost and time!
I spoke with [redacted] today, with Jack in the Box guest relations in regards to my dispute and I have spoken my heart, passion, desire, and frustrations about this discrepancy of Jack in the Box. I feel that Jack in the Box is sitting on this matter, without taking the necessary steps to correct their false advertising.
If Jack in the Box feels as though this matter is closed, I have yet begun to fight and I am going to make as much noise as possible with regards to this dispute. I am current seeking legal representation and I will be contacting the media as well. I have already contacted the district attorney's office of California with regards to this dispute, and I will be seeking as much help as I can mustard.
Regards,
[redacted]
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us once again regarding Revdex.com complaint ID: [redacted]. We shared [redacted] concerns with area management once more and requested that they address this matter with [redacted] directly.
We understand that several attempts were made by local management to speak with [redacted], but they were unsuccessful in reaching him by phone. Our office would be happy to place [redacted] in contact with area management and invite him to call us at [redacted] to do so. Please have him reference report number [redacted] when calling.
At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box on [redacted] in [redacted]
We have since followed up with the restaurant management appropriately and are actively working with [redacted] to resolve this matter.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] CA regarding her experience at the Jack in the Box located at [redacted] [redacted]
We attempted to reach [redacted] several times by telephone from September 23-September 25, leaving a voice message each time. We also sent [redacted] an e-mail requesting a call back. We have not received a return call.
We have since followed up with the restaurant management appropriately and will be sending the guest a single item gift certificate, as requested, to the address provided to your office. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] regarding her experience at the Jack in the Box on [redacted]
[redacted] has informed us that she has resolved her issues through her bank and that all charges had been returned to her. We have since followed up with the restaurant management appropriately regarding these concerns.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
font-size: 10pt; mso-bidi-font-family: Helv;">December
27, 2014
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear [redacted]
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were
unaware of the concerns of the complainant, [redacted] of [redacted], regarding
her experience at the Jack in the Box on [redacted]
We
have since followed up with the restaurant management appropriately and have
sent [redacted] two gift certificates.
At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
December
27, 2014
July 3, 2014
margin: 0in 0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on 4407 S Central Ave in Los Angeles, CA.
We have addressed these concerns with restaurant management and have assured Ms. [redacted] that this matter has been handled accordingly.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
font-size: 10pt; mso-bidi-font-family: Helv;">January
8, 2015
[redacted]
[redacted]
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted] of [redacted], TX, regarding
his experience at the Jack in the Box on [redacted], TX.
We
have since followed up with management appropriately and have sent two gift
certificates to Mr. [redacted]. At this time,
Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a flat out lie. I finally found the receipt which I mailed to them!!! I returned [redacted] call twice; but he never called me back. JIB has no intention of refunding my money. JIB has horrible food and horrible service. I will never go there again and have told numerous people to avoid JIB. You might as well flush $$$ down the toilet if you even consider eating at JIB.
I am sure they received my receipt and are lying about it now. I will be contacting the Attorney General for the St of KS since the Revdex.com is not helping at all. You are just relaying messages. This has been a waste of time to contact the Revdex.com. How can you allow a company like JIB to lie about receiving my receipt. I requested to speak to and be contacted by a top level manager; but JIB refuses to do so. A customer service person has no desire or authority to fix this situation!!!!! JIB has been rude on the phone, especially [redacted]
I went into Jack in the Box in Spokane WA on 3rd street downtown and recieved disgusting service. I was there on 10/12/2015 at 8:30 pm. A employee and manager were extremeley rude to me. I waited in line for 20 minutes for food at the drive thru and asked to be compensated for my wait. The employee( a woman with tattoos, brown hair and bandages on her arms) and manager decided to argue with me for another 5 minutes about how the wait was not thier fault and how I am making demands. The manager then proceeded to slam the drive thru window in my face without giving me my order that I had waited for 25 minutes for. I will be calling corporate. The managers name, I was told is [redacted].
February 27, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of [redacted], CA, regarding his experience at the Jack in the Box on [redacted]
We have since followed up with restaurant management appropriately and have sent a $10 Jack Cash Card to Mr. [redacted]. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
EV2[redacted]
October 8, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box on [redacted]
We have since followed up with the restaurant management appropriately and have sent two gift certificates to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
November 5, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of Nashville, TN, regarding her experience at the Jack in the Box on 3900 Dickerson Pike in Nashville.
We have since followed up with the restaurant management appropriately and have sent a $15 Jack Cash Card to Miss Bonner. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
font-size: 10pt; mso-bidi-font-family: Helv;">June
30, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted] of [redacted], **, regarding
his experience at the Jack in the Box on [redacted] in [redacted], **.
We shared
the complainant’s initial grievance with restaurant management. We contacted
Mr. [redacted] directly after receiving this complaint. We offered him certificates
as part of our resolution but he declined. As part of our follow up with
management, we understand that compensation offered by the district manager was
accepted.
At
this time, Jack in the Box considers this matter closed. If you have any
further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
October 31, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of Oregon, OH, regarding her experience at the Jack in the Box located at [redacted]. in Austin, TX.
We attempted to reach Miss [redacted] by telephone on October 28, 29, and 30. We left a voice mail each time but have not received a return call. We have also sent Miss [redacted] an e-mail requesting a call back.
We have since followed up with the restaurant management appropriately. Until we are able to speak with the guest directly, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
font-size: 10pt; mso-bidi-font-family: Helv;">
December
11, 2014
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, [redacted] of Bremerton,
WA, regarding his experience at the Jack in the Box on 1467 Olney St in Port
Orchard, WA.
We
have since followed up with the restaurant management appropriately and have
sent two gift certificates to Mr. [redacted].
At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
EV2[redacted]
class="MsoNormal">
July 16, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear Lee Ellen:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of San Diego, CA regarding his experience at the Jack in the Box on [redacted] in San Diego, CA.
We have since followed up with the restaurant management appropriately regarding [redacted] concerns.
[redacted] declined to speak with our office, opting for e-mail correspondence only. As requested, we notified [redacted] via e-mail that his concerns were addressed with management. We again invited [redacted] to contact us if he had any other questions or comments. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to know what steps Jack in the Box is taking to resolved the discrepancy of the coupon presented. The fact that the coupon was not accept present a false advertisement case and I am currently seeking litigation on the matter, as I have ran into the same problem at a Jack in the Box located in the city of [redacted]. I would also like to receive feedback with regards to the way my wife and I were treated by the [redacted] Jack in the Box management (specifically by [redacted] and [redacted]). I do not accept the $15 gift card as a means to shut me up with regards to the false advertisement and I shall fight this matter at all cost and time!
I spoke with [redacted] today, with Jack in the Box guest relations in regards to my dispute and I have spoken my heart, passion, desire, and frustrations about this discrepancy of Jack in the Box. I feel that Jack in the Box is sitting on this matter, without taking the necessary steps to correct their false advertising.
If Jack in the Box feels as though this matter is closed, I have yet begun to fight and I am going to make as much noise as possible with regards to this dispute. I am current seeking legal representation and I will be contacting the media as well. I have already contacted the district attorney's office of California with regards to this dispute, and I will be seeking as much help as I can mustard.
Regards,
[redacted]
June 2, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us once again regarding Revdex.com complaint ID: [redacted]. We shared [redacted] concerns with area management once more and requested that they address this matter with [redacted] directly.
We understand that several attempts were made by local management to speak with [redacted], but they were unsuccessful in reaching him by phone. Our office would be happy to place [redacted] in contact with area management and invite him to call us at [redacted] to do so. Please have him reference report number [redacted] when calling.
At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
mso-bidi-font-family: Helv">January 4, 2016
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box on [redacted] in [redacted]
We have since followed up with the restaurant management appropriately and are actively working with [redacted] to resolve this matter.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
September 26, 2014
0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] CA regarding her experience at the Jack in the Box located at [redacted] [redacted]
We attempted to reach [redacted] several times by telephone from September 23-September 25, leaving a voice message each time. We also sent [redacted] an e-mail requesting a call back. We have not received a return call.
We have since followed up with the restaurant management appropriately and will be sending the guest a single item gift certificate, as requested, to the address provided to your office. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
0in 0pt; line-height: 12pt;">April 10, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] regarding her experience at the Jack in the Box on [redacted]
[redacted] has informed us that she has resolved her issues through her bank and that all charges had been returned to her. We have since followed up with the restaurant management appropriately regarding these concerns.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]