class="MsoNormal">
June 18, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] of Honolulu, HI, regarding her experience at the Jack in the Box located at 94-866 Moloalo Ave in Waipahu, HI.
We attempted to reach the complainant several times from June 14-June 18, leaving a voicemail each time. We have also sent the guest an e-mail requesting a call back. However, we have not heard back from Ms. [redacted].
We have since followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted].
Prior to receiving this complaint, we had not been notified of the
concerns of complainant [redacted] of Sacramento, CA regarding his
experience at Jack in the Box.
We
attempted to reach Mr. [redacted] by telephone on December 26, December 30, and December
31, but were unable to and we have not received a return call. We also sent Mr. [redacted] an e-mail on December
30 requesting a call back.
We
are unable to address his concerns as a location was not listed in his
complaint.
At
this time, Jack in the Box considers this matter closed. If you have any
further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on [redacted]
We have since followed up with the restaurant management appropriately and have sent a $25 Jack Cash Card to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of [redacted], ** regarding his experiences at the Jack in the Box locations in [redacted], including his most recent visit to the location on [redacted]
We have since followed up with the restaurant management of both [redacted] locations appropriately. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
October 29, 2014
12pt; margin: 0in 0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted]
We have since followed up with the restaurant management appropriately and will be sending [redacted] two complimentary gift certificates. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of Phoenix, AZ, regarding his experience at the Jack in the Box on 6001 W. Thomas Rd in Phoenix, AZ.
We have since followed up with the restaurant management appropriately and have sent Mr. [redacted] a gift certificate goof for any regular sized combo. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear [redacted]
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were
unaware of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box on [redacted]
We
have since followed up with the restaurant management appropriately and have
sent two gift certificates to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
May 29, 2014
color: black;">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted], regarding his experience at the Jack in the Box located at [redacted]
Unfortunately, we are unable to contact [redacted] to further discuss his concerns, as there is no phone number provided for him. We have sent him an e-mail requesting further contact. We have since followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
.I have written them (after their stonewalling) they have not promised a security guard, and they are not sure they have a video account of the action...I think they offered a couple of coupons for entrees (not really helpful as I am getting kicked and beaten to death outside their [redacted] restaurant)...once again, review the video tape...identify the hoodlums who threaten me, get a security guard a s a p...with the frustration, I told them I was going to contact a local community tv investigative reporter (the [redacted] files on chaneel 9/51)...I am working comic con this week, so will not be able to contact [redacted] until next week...thanks Revdex.com for the continued investigation, and not brushing me aside like the opposing party...[redacted] can always be reached at [redacted]
Regards,
[redacted]
March 18, 2014
0in 0pt; line-height: 12pt;">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant,[redacted] of [redacted], regarding her experience at Jack in the Box.
Unfortunately, we are unable to contact [redacted] by phone as the phone number provided is disconnected. We have sent [redacted] an e-mail requesting a call back. We are unable to move forward with our follow up as a Jack in the Box location was not identified in her complaint.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
black;">January 29, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of [redacted], regarding her concerns about the [redacted] promotion through [redacted].
We have since followed up with Ms. [redacted] and are sending her a $20 Jack Cash card. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
class="MsoNormal">May 6, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted] of [redacted] regarding her experience at Jack in the Box.
We have since followed up with the restaurant management appropriately and have sent two gift certificates to [redacted]. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Nothing special about this Jack In The Box, but this review is for the customer service.
It's the worst!!!
I drive up to get my food and the lady is by the window just chit chatting away, no biggie.
She opens the window takes my card, gives it back and then practically throws my food in my car and closes the window and continues chatting.
I waved to get her attention and she opens the window with an attitude as if I am inconveniencing her! and says "May I help you???" and I was like "i have no ketchup or secret sauce" she rolls her eyes and goes and gets some condiments puts them in a bag and hands them to me.
Ge home and I have 2 ketchups for my 3 large french fries order and 1 secret sauce for our 6 tacos..
Lady if you dont like your job, quit!
Or if you want to spend time chatting away then do it on your own time.
I will not be back. EVER.
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of complainant [redacted] of [redacted], TX,
regarding her concerns with Jack in the Box.
We
attempted to reach Ms. [redacted] by telephone on January 7 and 8 but were unable
to. We sent her an e-mail requesting a call back but we have not yet received a
return call.
We are
unable to address her concerns with the store as a location was not identified
in the body of her statement. At this
time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
month ago had issues with wrong food company contacted me stated they would replace meals instead I got sent buy one get one free coupons LOL not replacing meals but rather promotion type flys / coupons
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted]
We have since followed up with the restaurant management appropriately and have sent 2 gift certificates to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
I am a man, age 68 and have eaten Jack in the Box for many years. Most of the time I purchase coffee with breakfast. However, there are times when I have my own coffee in an insulated cup that I bring with me. This has never been a problem until today. The woman who served me (she identified herself as Randy) told me that I could not have my own cup in the restaurant. When I told her that I had brought my cup of coffee with me many times before, she told me that she would never have allowed it. I then told her just to give me my breakfast order to go. At this point I was not pleased with her but I did not shout. She rudely and abruptly refused to serve me at all. A nearby customer said, "that woman is crazy". I will no longer be a customer of Jack in the Box until she has been reprimanded. The location is 615 12th. Ave. N.E., Norman, Ok.
class="MsoNormal">August 27, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, Esmeralda [redacted] of Houston, TX, regarding her experience at the Jack in the Box located at 3908 Bellaire Blvd in Houston, TX.
We attempted to reach Ms. [redacted] on two occasions by e-mail with the address provided. Based on her e-mail address, we were able to locate her previous report regarding these concerns and then attempted to reach the complainant by telephone on three occasions. However, we were unable to and there was no option for leaving a voice mail.
We have since followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
class="MsoNormal">
June 18, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] of Honolulu, HI, regarding her experience at the Jack in the Box located at 94-866 Moloalo Ave in Waipahu, HI.
We attempted to reach the complainant several times from June 14-June 18, leaving a voicemail each time. We have also sent the guest an e-mail requesting a call back. However, we have not heard back from Ms. [redacted].
We have since followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
font-size: 10pt; mso-bidi-font-family: Helv;">January
2, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted].
Prior to receiving this complaint, we had not been notified of the
concerns of complainant [redacted] of Sacramento, CA regarding his
experience at Jack in the Box.
We
attempted to reach Mr. [redacted] by telephone on December 26, December 30, and December
31, but were unable to and we have not received a return call. We also sent Mr. [redacted] an e-mail on December
30 requesting a call back.
We
are unable to address his concerns as a location was not listed in his
complaint.
At
this time, Jack in the Box considers this matter closed. If you have any
further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
color: black;">September 12, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on [redacted]
We have since followed up with the restaurant management appropriately and have sent a $25 Jack Cash Card to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com:
They still lied, but at least I will get my money back in a month...
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
May 29, 2014
sans-serif; color: black;">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of [redacted], ** regarding his experiences at the Jack in the Box locations in [redacted], including his most recent visit to the location on [redacted]
We have since followed up with the restaurant management of both [redacted] locations appropriately. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
October 29, 2014
12pt; margin: 0in 0in 0pt;" class="MsoNormal">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted]
We have since followed up with the restaurant management appropriately and will be sending [redacted] two complimentary gift certificates. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
November 26, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of Phoenix, AZ, regarding his experience at the Jack in the Box on 6001 W. Thomas Rd in Phoenix, AZ.
We have since followed up with the restaurant management appropriately and have sent Mr. [redacted] a gift certificate goof for any regular sized combo. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
font-size: 10pt; mso-bidi-font-family: Helv;">February
13, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear [redacted]
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were
unaware of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box on [redacted]
We
have since followed up with the restaurant management appropriately and have
sent two gift certificates to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
May 29, 2014
color: black;">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted], regarding his experience at the Jack in the Box located at [redacted]
Unfortunately, we are unable to contact [redacted] to further discuss his concerns, as there is no phone number provided for him. We have sent him an e-mail requesting further contact. We have since followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
.I have written them (after their stonewalling) they have not promised a security guard, and they are not sure they have a video account of the action...I think they offered a couple of coupons for entrees (not really helpful as I am getting kicked and beaten to death outside their [redacted] restaurant)...once again, review the video tape...identify the hoodlums who threaten me, get a security guard a s a p...with the frustration, I told them I was going to contact a local community tv investigative reporter (the [redacted] files on chaneel 9/51)...I am working comic con this week, so will not be able to contact [redacted] until next week...thanks Revdex.com for the continued investigation, and not brushing me aside like the opposing party...[redacted] can always be reached at [redacted]
Regards,
[redacted]
March 18, 2014
0in 0pt; line-height: 12pt;">
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant,[redacted] of [redacted], regarding her experience at Jack in the Box.
Unfortunately, we are unable to contact [redacted] by phone as the phone number provided is disconnected. We have sent [redacted] an e-mail requesting a call back. We are unable to move forward with our follow up as a Jack in the Box location was not identified in her complaint.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
black;">January 29, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of [redacted], regarding her concerns about the [redacted] promotion through [redacted].
We have since followed up with Ms. [redacted] and are sending her a $20 Jack Cash card. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
class="MsoNormal">May 6, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted] of [redacted] regarding her experience at Jack in the Box.
We have since followed up with the restaurant management appropriately and have sent two gift certificates to [redacted]. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Nothing special about this Jack In The Box, but this review is for the customer service.
It's the worst!!!
I drive up to get my food and the lady is by the window just chit chatting away, no biggie.
She opens the window takes my card, gives it back and then practically throws my food in my car and closes the window and continues chatting.
I waved to get her attention and she opens the window with an attitude as if I am inconveniencing her! and says "May I help you???" and I was like "i have no ketchup or secret sauce" she rolls her eyes and goes and gets some condiments puts them in a bag and hands them to me.
Ge home and I have 2 ketchups for my 3 large french fries order and 1 secret sauce for our 6 tacos..
Lady if you dont like your job, quit!
Or if you want to spend time chatting away then do it on your own time.
I will not be back. EVER.
font-size: 10pt; mso-bidi-font-family: Helv;">January
9, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of complainant [redacted] of [redacted], TX,
regarding her concerns with Jack in the Box.
We
attempted to reach Ms. [redacted] by telephone on January 7 and 8 but were unable
to. We sent her an e-mail requesting a call back but we have not yet received a
return call.
We are
unable to address her concerns with the store as a location was not identified
in the body of her statement. At this
time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
EV2[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
month ago had issues with wrong food company contacted me stated they would replace meals instead I got sent buy one get one free coupons LOL not replacing meals but rather promotion type flys / coupons
[redacted]
May 27, 2014
0pt;" class="MsoNormal">
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted]
We have since followed up with the restaurant management appropriately and have sent 2 gift certificates to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
I am a man, age 68 and have eaten Jack in the Box for many years. Most of the time I purchase coffee with breakfast. However, there are times when I have my own coffee in an insulated cup that I bring with me. This has never been a problem until today. The woman who served me (she identified herself as Randy) told me that I could not have my own cup in the restaurant. When I told her that I had brought my cup of coffee with me many times before, she told me that she would never have allowed it. I then told her just to give me my breakfast order to go. At this point I was not pleased with her but I did not shout. She rudely and abruptly refused to serve me at all. A nearby customer said, "that woman is crazy". I will no longer be a customer of Jack in the Box until she has been reprimanded. The location is 615 12th. Ave. N.E., Norman, Ok.
class="MsoNormal">August 27, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant, Esmeralda [redacted] of Houston, TX, regarding her experience at the Jack in the Box located at 3908 Bellaire Blvd in Houston, TX.
We attempted to reach Ms. [redacted] on two occasions by e-mail with the address provided. Based on her e-mail address, we were able to locate her previous report regarding these concerns and then attempted to reach the complainant by telephone on three occasions. However, we were unable to and there was no option for leaving a voice mail.
We have since followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]