Jack Weiss Enterprises/Eden Jewelry.com

We renew the offer to split the cost with the customer for the next days from 6/24/

When the customer contacted us, we offered to give them a full value appraisal without any deductions for any [redacted] issuesThe customer paid $12,for the vehicle, and they were able to drive it for months putting on nearly 20,milesWe’re willing to pay $10,- this represents full [redacted] value(Total depreciation of $1,(about $123/mo)) Assuming the vehicle is in the same condition as when we saw it lastWe will be able to extend this offer though May 7, Obviously, as time progresses and the car continues to be driven, its value will decline.Summary: [redacted] at Time of Purchase $12,318Price Paid $12,($below ***)Current [redacted] (4/24-4/30) $10,799Bill Luke’s Offer Good For days $10,(Full ***)

The customer picked up the car (the one he traded in), and his original down payment check was given back to himWe regret that we could not get his financing approved on the Charger, but we did offer a discount on a new Chrysler 200, but the customer declined

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: The Director of Finance did contact me yesterday and addressed my concerns. He gave me the information that I needed on my car warranty. He seemed very interested in resolving my issue. I am very pleased with how he handled my concern. Based on his response, I don't believe I will have an issue in the future. He gave me his contact information in case I need urgent help in the future. Regards, [redacted]

Unacceptable for the following reasons:In response to the statement that the issue with my car is not covered under warranty, what exactly is covered? I purchased the car and the next morning when I turned on the ignition the gears would not shiftThis is an issue that would've been noticed at Luke, and according to the "point inspection" should've been addressedWho wants are car than doesn't shift properly after not being used overnight?As far as the warranty, I had to call for about two days to get a straight answer (months/30,000miles).Luke is not doing me a favor by paying $for the gear issueI had the car less than hours, and I would think that proper business practices would just cover thatHad I been told that Luke is incapable of fixing Smart cars, and that my car would go elsewhere for an undetermined amount of time, that would've been a cause for discussionMy car was taken in just under a week ago for what turned out to be a case of reprogrammingFor almost days, I've been without a vehicle and it was only after lodging complaints that I received updatesWhy was I not offered a rental? As far as warranty, what is covered, as it seems that Luke makes up the rules as they goInitially, I was told different stories in regards to warranty.My experience with Luke goes beyond my car's service issuesI have been extremely candid about my negative experience, going back to the sales portion of the transactionUnfortunately, since I am very new to Az, I didn't know what place to do business with, I knew I wanted a Smart Car, and I needed a car right awayFrom step one all the way through service, it's been a headacheNo one at the dealership cares, as I've called management but no call back, I've gotten to the point where I am so disgusted, I will continue to write negative reviews.I'm very concerned because what if I need service in the future? I'll just have to wait and hope I get my car back in a reasonable amount of time?

We are sorry that the customer isn't happy with the outcome We fixed the AC issue and then we tried to work a deal to trade the customer out of her vehicle, as requested Unfortunately, when working through the deal, we had lined up the numbers (as was shown in the deal worksheet previously attached) but the deal was denied by different lenders for credit We would be happy to continue to try and find a way to trade the customer out of the vehicle but it may require a co-signer at this point Again, we are sorry that the customer is not happy

We apologize to the customer for this errorOur Finance Director has spoken with the customer and when we receive the [redacted] account number from the customer we will credit that accountThis was the agreement that was discussed and agreed to by the customer, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below it has not been months ,and all three [redacted] reps agree that those bushings did not go out and drie rot in 1/months .they removed the entire axle and would have seen that the bushing were bad force from the impact that bent the housing and ale and all the other parts..and I never gave them permission to put a junk yard housing on my truck they tried with the cheapest parts cause there was so much damage that the vehicle wood have been totaled,as I stated in my first response.and bill luke is in the business to make money not lose money [redacted] told me that over the phone on 02/18/2015.bill luke would not have gotten the job if the vehicle was totaled.and probably not a lot of other jobs for that matter.they did not even fix the other issues that were wrong on the truck .bill luke is wrong and they no it..I want bill luke to pay for every thing .bottom line Regards, [redacted]

Of course there aren't any notes, you guys were in a hurry to get me out the door after you wrecked my truckI need this covered 100% and don't care by who, but it's not going to be mePlease let me know when I can bring the truck in to have the repairs done free of chargeI would like to keep a good relationship with you guys being you are the closest Dodge dealer to meI plan on getting a new Dodge soon

We are very sorry for the inconvenience this has caused. We have researched internally with each department and cannot find record of a second key fob. However, we will replace the key fob for the Rodriguez family and we apologize for the inconvenience this has caused. The... [redacted] 's can reach out to Tony K [redacted] (Direct Line: [redacted] ) here at Bill Luke to order the replacement key fob. We extend this offer until July 6th.

We invited the customer into the dealership and agreed to trade in her vehicle for another vehicleCustomer is satisfied with the exchange

[redacted] , I am sorry for the confusion on this matterPlease come in and see ***, the salesman to receive your checkWe very much appreciate your business

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I received the checkThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Bill Luke has been in contact with the customer over the past several weeks. Bill Luke Service Department repaired the AC at no cost to the customer. The repairs were completed on 8/7/and the customer was given a rental car during the time we had the vehicle in for service, again at
no cost to the customer. After the customer picked up her vehicle on 8/7, she proceeded to work with our Sales Department on a possible deal to trade her out of the vehicle. We were able to work a deal within her requested threshold of $increase in monthly payment. But, when the customer went into finance she added some extended warranty products that increased the monthly payment beyond the $increase threshold. Although this was the case, the customer still signed the contract agreeing to this increase. In the end, the customer decided not to take this option and elected to keep her current vehicle

2-28-@ 1:48PM Cheryl S*** with Bill Luke Chrysler Jeep Dodge Ram contacted Mr*** *** at Courtesy Chevrolet and explained the situation with the tow billMrH*** advised Cheryl S*** that they (Courtesy Chevrolet) would be sending a check directly to Mr
*** in the amount of $for re-imbursement for the towing chargesCase should now be resolved in a positive manner.///***

I’m sorry but as a dealer we are unable to buy back the vehicleCustomer spoke with our service manager and he provided her with the Chrysler Customer Care phone number to discuss this issue with the OEMThat number ** *** In regards to the issue, we would be happy to diagnose the
issue againWe would be willing to put the customer in a rental car while we troubleshoot the issueThis offer is good through 2/28/

We are sorry for your experienceBill Luke's Service Department did take the vehicle to the local Smart Dealer on Tuesday 10/25/ The Service Advisor spoke to the customer on 10/after leaving a message earlier Although the vehicle is outside the factory warranty, Bill Luke is
paying for the $programming fee to reprogram the transmission at the Smart DealerThe Service Advisor has been contacting the customer to keep her informed of the status of her vehicle There is no other plan for recourse at this time other than ensuring the vehicle gets back to the customer with the reprogrammed transmission from the Smart Dealer

Mr*** has been in for numerous check engine light conditionsBill Luke has made several repairs to the vehicle with the direction of Chryslers Technical Assistance CenterThe customer has been provided a rental car at no charge during these repairs as to minimize any
inconvenience. The check engine light seems to be corrected for a few hundred miles, then the light will come on againService Director *** *** has been in direct contact with the Chrysler District Manager concerning this issueThe Chrysler District Manager has been in contact with Mr*** and has agreed to do a "vehicle exchange"They are currently working out the details to get this done. This issue is now in the hands of Chrysler LLC

I was never told at the time how many lenders they were checking with and was not aware that the first lender didnt accept my loan until awhile after I recieved letters in the mail but that was not till a month maybe more after the factI understand it was to find a place to accept my loan but still was never told how many places they were checking with making multiple inquiries appear on my credit

Bill Luke has been in contact with the customer Bill Luke traded the customer out of the vehicle and the customer purchased a new vehicle recently