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Jack Weiss Enterprises/Eden

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Jack Weiss Enterprises/Eden Reviews (125)

Customer has n aftermarket warranty that is not a manufacturer that requires us to have the vehicle diagnosed before they will pay for a rental car. We explained to the customer that it would be the next day before we would know what is wrong with the vehicle being that it was already 3pm....

Enterprise requires a deposit of 250.00 if you are using a debt card for a rental vehicle. We also explained to the customer that if there aftermarket warranty covers the repair that the rental would be covered and they would get there money back from the deposit. The customer asked us if there was anything else we can do. The Service Manager explained that we can give the a free shuttle ride home and the customer did not want to do that. We explained that this is an Enterprise rule and that we can not overrule another companies policies. The customer got irate and started yelling profanities and at that time the Service Manager asked her to leave. The customer proceeded to yell at other customers with profanities and the Servicer Manager asked to leave again and to have another shop work on her vehicle. We feel that this customer was to irate and we do not except customers yelling and using bad language.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Upon the inspection of [redacted] pickup on 2/18/15, it showed that the “clicking” noise was coming from the rear bushing of the track bar where it is connected to the frame. A component we did not remove from the frame during the repairs. The bushing visual appearance is consistent for a 2006...

vehicle with over 112,000 miles and with the rest of his original bushings. All steering linkage parts were replaced with new OEM parts per [redacted] specifications, along with an OEM used axle assembly. Bill Luke does carry a lifetime warranty on its workmanship - this obviously includes only items repaired.We are sorry that we could not predict a bushing, that we did not see or take apart, would start “clicking” 5 months later, however if the customer wishes to pay for the track bar and an alignment check, Bill Luke will not charge the customer labor for replacing the track bar.

Unacceptable  for the following reasons:In response to the statement that the issue with my car is not covered under warranty, what exactly is covered? I purchased the car and the next morning when I turned on the ignition the gears would not shift. This is an issue that would've been noticed at Luke, and according to the "50 point inspection" should've been addressed. Who wants are car than doesn't shift properly after not being used overnight?As far as the warranty, I had to call for about two days to get a straight answer (3 months/30,000miles).Luke is not doing me a favor by paying $130 for the gear issue. I had the car less than 48 hours, and I would think that proper business practices would just cover that. Had I been told that Luke is incapable of fixing Smart cars, and that my car would go elsewhere for an undetermined amount of time, that would've been a cause for discussion. My car was taken in just under a week ago for what turned out to be a case of reprogramming. For almost 7 days, I've been without a vehicle and it was only after lodging complaints that I received updates. Why was I not offered a rental? As far as warranty, what is covered, as it seems that Luke makes up the rules as they go. Initially, I was told 3 different stories in regards to warranty.My experience with Luke goes beyond my car's service issues. I have been extremely candid about my negative experience, going back to the sales portion of the transaction. Unfortunately, since I am very new to Az, I didn't know what place to do business with, I knew I wanted a Smart Car, and I needed a car right away. From step one all the way through service, it's been a headache. No one at the dealership cares, as I've called management but no call back, I've gotten to the point where I am so disgusted, I will continue to write negative reviews.I'm very concerned because what if I need service in the future? I'll just have to wait and hope I get my car back in a reasonable amount of time?

We apologize to the customer for this error. Our Finance Director has spoken with the customer and when we receive the [redacted] account number from the customer we will credit that account. This was the agreement that was discussed and agreed to by the customer, [redacted]

We apologize for any confusion.  This may have caused, but we only submitted to the minimum # of lenders it took to secure a loan for the vehicle we delivered to you.  Thank you again for business.

Hello Karina, Mr. [redacted] dropped his vehicle off on Saturday October 10th and was put in a complimentary rental car for the weekend as our Chrysler District Manager would not be available to cold start the vehicle until Monday October 12th. On Monday morning our Service Manager along with the Chrysler District Manager “cold started” Mr. [redacted] 2015 Ram 1500. They were unable to duplicate any type of “rough start up” and the vehicle was operating normally. At this time our Chrysler District Manager stated there is nothing further that can be done. If the customer does experience this condition again in the future we can address it at that time. Thank you Rick D[redacted]Service DirectorBill Luke Chrysler Jeep Dodge Ram

This is a poor act in customer...

service, for whatever reason they think its over to give me a car for four weeks and call me while im in the hospital and ask for it back because the people who promised me the 2013 charger told me they there was a deal in place and signed off all the paperwork for the car, if they didnt want me to have the car they shouldn't have let me drive it for close to four weeks, this is not the first car I have bought from a dealer but the first time anybody has ever let me drive off the lot without a deal in place, again from the finance lady [redacted] and from the sales person [redacted] they both said that they had a deal in place, told me what my payments were going to be and when the payments were due, after switching over my car insurance and gas that I put in the car all they could offer me was a brand new Chrysler 200 which has some of the worst reviews on the internet and a dodge dart which is completely the opposite of what I wanted and what I was promised again this is very poor customer service and seems to be act of fraud on several different levels and they seem to have been doing this with multiple customers and I am the only one who has actually reached out and said something about it, I will never buy from this dealer again and I will take this to court if need be with a lawsuit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.] have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Our Finance Director and our Accounting team has been in contact with the customer.  Jaime (from Accounting) contacted the customer this morning (10/01/2016) to inform the customer that the check had been sent but we haven’t seen it cashed yet in the system.

We are very sorry for the inconvenience this has caused.  We have researched internally with each department and cannot find record of a second key fob.  However, we will replace the key fob for the Rodriguez family and we apologize for the inconvenience this has caused.   The...

[redacted]'s can reach out to Tony K[redacted] (Direct Line: [redacted]) here at Bill Luke to order the replacement key fob. We extend this offer until July 6th.

We regret that we were unable to finance the deal with Ms.[redacted]. We have voided the deal, and there is nothing owed to Bill Luke. We have waived any mileage and restocking fees. As far as we are concerned this deal is closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

The Director of Finance did contact me yesterday and addressed my concerns.  He gave me the information that I needed on my car warranty.  He seemed very interested in resolving my issue.  I am very pleased with how he handled my concern.  Based on his response, I don't believe I will have an issue in the future.  He gave me his contact information in case I need urgent help in the future.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Ms [redacted] had her vehicle towed in on 5-9-16 with the complaint of "smoke coming from engine and coolant leaking from engine, check and advise. We pressurized the cooling system found the radiator leaking, replaced the radiator and 1 heater hose. The customer also requested the starter be...

replaced which we did. The repairs came to $1345.72. The vehicle was test driven 4 miles but no smoke was detected at that time. The vehicle came back on 5-11-16 now with the complaint of "vehicle blowing white smoke from exhaust", we installed a pcv valve, recommended a compression test and leakdown test to determine if there is any internal engine problem that may have occurred due to the vehicle overheating. At that time the customer declined any further repairs. Our Service manager offered a FULL refund on the previous repairs which the customer accepted. The customer was given a FULL refund of $1345.72. No further assistance will be offered.

We apologize for your inconvenience.  When the customer first came into the store on August 29th, 2016 Bill Luke did not have the vehicle the customer was looking for at the store.  Bill Luke then located one at another CJDR store that we could potentially dealer trade for the customer....

The customer returned on August 31st requesting the vehicle we had looked up a few days prior.  Unfortunately, at that time the vehicle had been sold and was no longer available.  Again, we are sorry for the inconvenience this may have caused, but we cannot hold or secure a vehicle without contractual agreement and deposit.

The cost to repair the evaporator leak is approx. $1200.  In our previous response, we are offering the customer to split the cost of the repair which will more than refund the $513.16 charged for the previous repair (the customer would receive $600 off the cost of the repair vs. $513.16).  At the time of the of the original service of the A/C System, the customer was advised that there was a possibility of an evaporator leak, there were no external leaks from the A/C Line, compressor or condenser (however, the evaporator assembly is encased inside a housing under the dash so it cannot be visibly seen). The vehicle was also low on Freon, which was also a possible suspect for the warm temperature emitting in the vehicle.  This was why the original diagnosis was given for the repair.  We are more than happy to schedule the service to have the leak repaired at the aforementioned discounted price which will more than reimburse the $513.16 the customer was originally charged.

When the customer contacted us, we offered to give them a full value appraisal without any deductions for any [redacted] issues. The customer paid $12,150 for the vehicle, and they were able to drive it for 11 months putting on nearly 20,000 miles. We’re willing to pay $10,799 - this represents full...

[redacted] value. (Total depreciation of $1,351 (about $123/mo)) Assuming the vehicle is in the same condition as when we saw it last. We will be able to extend this offer though May 7, 2015. Obviously, as time progresses and the car continues to be driven, its value will decline.Summary:[redacted] at Time of Purchase $12,318Price Paid $12,150 ($168 below [redacted])Current [redacted] (4/24-4/30) $10,799Bill Luke’s Offer Good For 10 days $10,799 (Full [redacted])

There was some confusion with the rental car company. That has been cleared up and the $160 will be refunded to the customer.

The business is not entirely correct in their response. They have only provided us with a rental car for one day when we took the car to be checked due to the oil leak. They have accepted our request for a third party inspection but still need to be completed. They have not offered a rental car during this process.

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