Jack Weiss Enterprises/Eden Jewelry.com

We do everything that we can to ensure that our listings are accurate, however mistakes are made and we disclose this on all of our listingsAdditionally, the fact that this vehicle did not have the remote was addressed prior to the sale, and the customer agreed to move forward with the purchase

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and Mark C*** immediately contacted me and QUICKLY had the appropriate resources in touch with me, paperwork sent and processed as a high priorityI would like to thank Mark for his prompt response and on top of it, I really felt as if this issue was unacceptable to him and his expectations of how customers should be treatedI genuinely believe this issue mattered to him and how he does businessBill Luke has a quality Finance Director with high standards and can honestly say his actions restored my faith in Bill Luke Dodge and I WILL recommend them in the future
Regards,
*** ***

We understand the extent of the customer's complaint and we're sorry he didn't have a good experience We tried previously to work with the customer and offered to split the cost to add the requested feature to his car The customer refused this offer We will not be taking further
recourse at this time

Bill Luke is a market price store, and we price our vehicles according to the marketIn our market, prices fluctuate constantly, and thus we have to react and adjust our prices to remain competitiveThus prices will not remain fixed during our product’s life cycleThe true cost of our vehicles
is broken down very clearly on our website both in presentation and in our disclaimersFor example, our disclaimer reads: “Internet pricing is only available for prime lender financing (600+ FICO Score) through Bill Luke CJDRFinancing not obtained through Bill Luke, non-prime and cash transactions will result in an increase in price of $1,Any and all actions must be in Maricopa County in ArizonaSecond key, floor mats, owner's manual may not be available on all pre-owned vehiclesWhile every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages.” This is clearly listed on each and every vehicleFurthermore, we show prices on all of our vehicles, one with financing and one without so there can be no confusion

Mr. *** has an appointment to drop off his vehicle on 10-6-and pick up a rental carService Director has been in contact with the Chrysler District Manager about the complaint filedThe Chrysler District Manager has made arrangements to "cold start" the vehicle on 10-7-
Wednesday morning at approx8:30am to see if the concern can be duplicated

Again, we want to apologize for the inconvenience this has caused The General Sales Manager spoke with the customer this afternoon and Bill Luke has agreed to compensate the customer $for the down-time of the vehicle

To Whom It May Concern,
We would like to apologize for the miscommunication during this processTo clarify, the *** was installed prior to delivery, but because of the miscommunication we are willing to refund the $to customerAs a result, the refund will effectively cancel the
*** Warranty
Please contact *** ***, Finance Director by September 9th, to arrange payment

We are sorry for the miscommunication We have been in contact with the customer and sent the customer a check to reimburse him for this charge We contacted the customer this morning on 10/around 9:AM and confirmed he had received the check Again, we apologize for the
misunderstanding

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to Complaint ID#[redacted]We looked into customer complaint by [redacted] regarding the claim of his credit bureau score dropping 37 points from being sent to multiple lenders. We did contact the credit bureau ourselves to request removal of 3 of the inquires against his credit but we...

were told that the customer, [redacted] must initiate the request for removal of inquiries because of privacy laws with the credit bureau. After customer initiates the request, the credit bureau will then contact us to confirm the inquires for removal, for which we agree to comply. Thank you

On 8/8/16 I was contacted by Bill Luke Tech stating they ran another road test and the Tech stated that they can feel the car stalling when it's cold and even when the SUV has been running.  The tech stated that they think it's the motor but not sure yet until further testing.  I honestly do not think the tech now what is causing this problem.  First they stated it was the turk converted in the transmission, now they are stating it's the motor.  I am having this problem when the vehicle starts up and it stalls when it cold I can image when the winter months comes is this going to be a bigger problem.  Dodge or Bill Luke are not seeing the whole issue with this SUV, I have had problems after 3 days of purchasing this vehicle and it's only 4 months.  It is VERY frustrating to purchase a vehicle brand new and issue are already occurring with the transmission/motor and making a payment for a vehicle that in the shop most of the time.  As a customer I am NOT able to enjoy my new vehicle.    I don't understand why Bill Luke can not take the vehicle back and provide me a GOOD QUALITY VECHILE.  That's what I and any other customer would except when that's what I would of thought I purchase a GOOD QUALITY VECHILE from Bill Luke. Can Bill Luke please provide the number to see if a buy back is optional due to all the problems with this SUV.

In an effort to satisfy the customer we will reimburse the difference between her payoff and her trade-in value. This amount is $350. The credit for her plate fee just finished being processed by the state, and we can combine this with the reimbursement. This amount...

was $191.05.We can mail a total check for $541.05 to Ms. [redacted], or she can pick it up at our showroom. Please let us know how she would like to proceed.

Complaint# [redacted] On 8-5-16 the vehicle came in for service “Customer states there is a lot of shuttering feeling at all speeds”. We scanned the vehicle for DTC’S (Diagnostic Trouble Codes), we found no DTC’s present or any software updates available for this vehicle at this time. Vehicle was road tested for proper transmission operation. We re-learned the transmission (re-set parameters) and found the transmission was functioning properly. Our shop foreman road tested the vehicle numerous times and did find an intermittent #1 cylinder mis-fire. Our technician replaced the #1 fuel injector to correct this issue. The vehicle was again road tested by the Shop Foreman, Service Director and the FCA (Chrysler Area Manager). The vehicle is operating as designed with no further issues. If the customer is still  seeking a “buy back” the customer would need to submit this directly to FCA/Chrysler by contacting them at [redacted]. Bill Luke Chrysler-Jeep-Dodge-Ram does not “buyback vehicles”, that is handled thru FCA. Sincerely  Rick D[redacted]Service DirectorBill Luke Chrysler Jeep Dodge Ram[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject this solution from Bill luke, instead of them taking Off about 3k from the 13k fix I would be satisfied if they can give me a $2500 check towards getting my motor repaired from this place I found. That would be justice for me and satisfy my needs to keep the 2006 dodge charger.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After looking into the situation further, we are willing to install a new motor for $8493 – which is $1,500 lower than before. Again, this repair has a retail value of $13,321. This price does not include tax, and is valid through 6/30/15.  If the customer wishes to get the repair done elsewhere, we will refund him $1,500.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Bill Luke response simply restates my complaint.  The RECALL is clearly marked "IMPORTANT SAFETY RECALL".  The defect is serious as stated in the RECALL document..."The driver will have limited or no detection of the alternator failing, which can result in vehicle shutdown while driving and/or an underhood electrical fire."  This warning is also prominent in documents exchanged between Chrysler Group and the [redacted].  All electrical "systems" can fail catastrophically without warning.  Having been forewarned an owner would be foolish to drive the vehicle.  Basically what Chrysler and Bill Luke Chrysler is doing equates to a rather dingy CYA.  They are transferring their liability for producing and selling a defective vehicle onto the consumer.  If I drive the vehicle and the defect causes an accident involving personal or property damage, they can say, "I told you so".   THIS IS NOT A NORMAL RECALL...THE REPLACEMENT PART IS NOT AVAILABLE IN A "REASONABLE" TIME FRAME.   Chrysler Group tells me that the replacement part is not available and they don't know when it will be available.  Apparently, it still needs to be designed and manufactured.  It is irresponsible for Bill Luke Chrysler Jeep & Dodge, Inc. to expect me to (1) drive the car or (2) to be without a car for the period of time it will take to repair this RECALLED vehicle.  The responsible action, and the duty owed me, is to come pick up the defective vehicle and leave a safe loaner or rental car until the repair of the RECALLED defective vehicle is completed. 
Regards,
[redacted]

I did not accept the split of the cost as their salesmen told me it was includedfree of cost and they deceived me and refuse to hold up to their word and furthermore go on to insult their customers who have spent hard earned money and trusted them and they pull theses deceivin practices, if not honored I will be forced to pursue legal options as I have a recorded voicemail as prof of the conversation as well as conversation between me and they owners there. This is beyond rude and dishonest I can't believe they would treat their customers in this way, I will continue to share my story with all social media outlets and my attorney generals office so that no others will be taken advantage of and made to feel like sm

We are sorry that the customer isn't happy with the outcome.  We fixed the AC issue and then we tried to work a deal to trade the customer out of her vehicle, as requested.  Unfortunately, when working through the deal, we had lined up the numbers (as was shown in the deal worksheet previously attached) but the deal was denied by 3 different lenders for credit.  We would be happy to continue to try and find a way to trade the customer out of the vehicle but it may require a co-signer at this point.  Again, we are sorry that the customer is not happy.

We apologize that this happened.  We understand your time is valuable and we do our best to take care of our customers.  Unfortunately, there are occasions when there may be multiple customers looking at the same vehicle and working through the deal.  In order to be fair to all...

parties, the first party who agrees to purchase the vehicle is the one we sell it to. In this case, the two customers interested in the vehicle were within minutes of agreeing to purchase the vehicle.  Again, we apologize for the inconvenience and we are committed to continue to improve our processes so we can avoid such issues in the future.