Jack Weiss Enterprises/Eden Jewelry.com

Mr***,We apologize about any mis-communication there might have been about this issueWe checked your service records and there are no previous complaints on file about you having an A/C problem while still under the Basic warranty period of years/milesWe would be more than
happy to contact FCA Chrysler Corp and see if they would be willing to offer some type of Goodwill assistance, (sometimes they offer a split on the repairs needed). If you are interested in this, please let us know and we will pursue it further.Thank you,Rick D***Service DirectorBill Luke C-J-D-R

I can confirm that *** is Kim C***'s email address The name of the financial institution is Compass BankWe do not have access to the loan number, it will be on the customer's first statement received in the mail The customer elected to not purchase the alarm or the
extended warranties (see attachedReference Articles and 3)As stated by Luis in Article 1, we install alarms on all our vehicles for security purposes and inventory management The alarms are offered to the customer to purchase, if the customer elects to not purchase the alarm, we remove it Also, it is disclaimed on our website (see article 4) that our pre-owned vehicles may not include "Second key, floor mats, and owner's manual may not be available on all pre-owned vehicles." If the customer would like to purchase the alarm or the extended warranties, or a second key, we are more than happy to help them get this accomplished

We are sorry for the misunderstanding. The reason for the multiple inquiries was that we had lenders who turned down the loan. The lenders should have sent the customer a letter stating the reasons for turning down the loan. In an effort to help secure financing for the customer
we continued to submit his loan to other lenders to secure an approval. Again, we are sorry for any misunderstanding. We are unable to remove inquiries on credit

I'm saddened but not surprised by their response. The reason why they keep fixing this problem at no cost to me and giving me a rental car at no cost to me is because I paid for it in the extended warranty I got when I purchased my car. Mitch (the sales manager) is the person we talked to on the phone when we called for the third time to explain the air conditioner again wasn't working. He's the one that told us about the BIG sale they were having to come on in. We told him over the phone that would not because I couldn't afford to do a trade in, but after going through that weekend with no air in Phoenix, AZ I thought we should at least go check it out because it was very miserable for us to drive my car. When we went in, they couldn't help because I couldn't change my monthly payment $as they required. So I left without the trade in. That is when I decided to file the complaint with the Revdex.com about the situation. Then a few days later I got a call from him again stating it was bothering him that they couldn't help me (but in truth it was because of the Revdex.com complaint), and to come in again because he had worked through all the numbers and had it all figured out and they would be able to get me a Charger for the trade in and I would still have the same warranty that I currently with my vehicle and my payments would only go up $per month. That was not the case at all. The price was actually $more per month, and an extra year than what I was financing my current car for. However, right before leaving and finalizing everything, the finance officer told me that the price he quoted may not be accepted by the bank and it could possibly go up. THAT, is when I left upset without finalizing the trade. The only warranty that was added was if the car needed dent repairsSo again, I feel like this Dealership has lived up to the General reputation that car dealerships, and the auto mobile manufacturers rip the public off

We are sorry for the issues that the customer has experienced Unfortunately, the customer opted not to purchase an extended warranty on the used Mustang they purchased a year ago and we are not able to provide the assistance the customer is requestingAgain, we are sorry for the
inconvenience the customer has experienced

Mr***,You also had a visit to our dealership on 2-16-at miles (months after the date you said you had the A/C concern), and there was no complaint of an A/C concern on that Repair Order eitherI am sorry your vehicle is out of the year / mile Basic warranty.I would recommend you contact FCA Chrysler at *** to seek possible Goodwill assistance

In response to Complaint ID#*** We looked into customer complaint by *** *** regarding the claim of his credit bureau score dropping points from being sent to multiple lendersWe found that is nothing to resolve with this complaint because *** *** had no credit bureau score to
lower on October 8,

Attached to the previous response is a copy of the recall notification from Chrysler Group LLC sent to the customerIt states "Chrysler intends to repair your vehicle free of charge (parts and Labor)However, the parts required to provide a permanent remedy for this condition are currently not availableChrysler is making every effort to obtain these parts as quickly as possible> Chrysler will contact you again by mail, with a follrecall notice, when the remedy parts are available.Bill Luke Chrysler Jeep Dodge Ram Service Director *** *** spoke to *** *** and asked if he was currently having any problems with the vehicle, ** *** said he was not having any issues with the vehicle but was not going to drive the vehicle*** *** advised *** *** at the dealership level there was nothing further he could do until the Recall parts were available

We appreciate your time, but we feel that it is best that we no longer proceed with this transaction

We have spoken to the customer and have provided a rental vehicle during this processAlthough Bill Luke has inspected the vehicle for safety prior to selling to the customer, Bill Luke has agreed to pay to have a 3rd party inspector verify the vehicle’s safety, as per the customer’s
request

Mr *** with Chrysler offered Mr *** an offer for a "repurchase of vehicle" with a mileage chargeMr *** does not accept the offer from Chrysler LLC .Bill Luke as the dealership cannot do anything further as this is a Chrysler LLC matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI purchased truck from *** *** with LED tail lampsI just want my truck as it was when I purchased and drove off their lot on July 11, I should not have to live with defects on my truck that they state could not resolve, this is ludicrous since *** installs the LED tail lamps they should be able to repair said LED lamps. The way I see it, *** *** has an issue with *** Corpin getting this truck repaired and in the *** condition as I drove it off their lotSome how there was a mistake at *** when they built this truckI should not have to pay for their mistakesIt's up to *** *** and *** to find a way to resolve this issue that does not change what I purchased in July!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***,These decisions were made by *** Corporation, and *** *** cannot do anything unless *** Corpdirects us to do something different*** ***, Distrcit Manager, *** Corpmade the decision to allow you to put on the LED tail lights, but you would have to accept the
turn signal problem as it is now, or revert back to the original lighting that comes with the truck. Any future correspondence on this issue should be conducted with *** directly, as it has nothing to do with *** ***

Customer's vehicle has been repaired, and has been delivered back to the customer

To Whom it may concern:Attached is a copy of the recall notification from Chrysler Group LLC sent to the customerIt states "Chrysler intends to repair your vehicle free of charge (parts and Labor)However, the parts required to provide a permanent remedy for this condition are currently not
availableChrysler is making every effort to obtain these parts as quickly as possible> Chrysler will contact you again by mail, with a follrecall notice, when the remedy parts are available.Bill Luke Chrysler Jeep Dodge Ram Service Director *** *** spoke to *** *** and asked if he was currently having any problems with the vehicle, ** *** said he was not having any issues with the vehicle but was not going to drive the vehicle*** *** advised *** *** at the dealership level there was nothing further he could do until the Recall parts were available

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So far I have not received a check for my refund from Bill Luke Chrysler Dodge
Regards,
*** ***

Bill Luke's Service Department has been working closely with the customer and FCA to get a resolution Bill Luke has road tested the vehicle over miles and was unable to duplicate the concern On Friday 7/14/Bill Luke placed a data recorder in the vehicle so as to record when
the event happens, which will give the information needed for the technicians and FCA to better pinpoint the concern and work on a solution The customer took delivery of the vehicle on 7/with the data recorder and we are waiting to hear back from the customer at this time

To Whom It May Concern,Our Finance Director spoke with *** today (12/10/14), and answered all of her questionsThe issue has been resolved

Obviously the the second party who was interested in the vehicle was not in a minutes difference That is a lie the time we signed the paperwork the second party wa still looking at the car We already started paper work when the other sales man took the key from our sales man , we even got approval from the bank we signed the payment plan , the worse part the sales manager took all the paper work which has all my information and our signatures and said I have to keep it for years If I did not have any business with them why did they need my paperwork I want all my paperwork back and shredded I don't feel safe with my information in their hands including my SSN and my husbands info If this is the response I will have to go legally This is so wrong ! Where is the ethics of the business? *** ***