Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have received this complaint.We have been in contact with our District Manager in the Minnesota market; and have asked that he contact Mr. R[redacted] - to offer a solution to this matter.  We will expect a follow-up from our manager within 24-48 hours; and have assigned an internal case # -...

[redacted] to monitor this response.We appreciate your business and welcome the ability to respond to your concerns.JACKSON HEWITT TAX SERVICE

We have received this complaint and are researching this issue.We are not in agreement with the facts of the complaint - and will be in discussion with our local manager in the complainant's market.JACKSON HEWITT TAX SERVICE

Complaint: [redacted]
I am rejecting this response because:
I spoke with the gentleman that filed my taxes, he admitted to me that he was in the wrong, he never once went over any paperwork with me he simply said sign here and here that was it, he also said he should've not told me there was a chance of denial because like he said he never told me and the email I received never told me. I called the office back to ask for his name he wouldn't give it to me and said he talked to his supervisor gave her my name and number and asked her too make it right, those were his exact words. This is how you make it right? It should be there in plain lettering not hidden. Also like I said gen never had me read anything. When he was "done" he didn't ask me a single question while entering info I had to ask him about putting my daycare exspenses, medical expenses about my rent and moving, I know if I file for free with turbotax I'll get more and then hats what I would've done had he been honest and up frontal  
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

We are unable to discuss any individual tax return details with a third party, such as the Revdex.com.However, in general terms, the Refund Advance offer does not incur any fees or interest.Any claim that the refund advance cost $49.95 is false.We are unable to comment on any transactions on a prepaid...

debit card - as transaction details are between the card holder and the card processing company.The JH-Preferred Card is processed through [redacted].  Their Customer Service can be reached at [redacted]JACKSON HEWITT TAX SERVICE

It appears that this inquiry has been resolved by our manager in the local market.Should the client contact the Revdex.com again, we will be happy to respond.Based on this information, we consider this to be a closed issue at this time.Thanks,JACKSON HEWITT TAX SERVICE

We have received this complaint. Please be advised, the Jackson Hewitt Accuracy Guarantee states that you may be reimbursed for any penalties or interest if an error is due to tax preparation.  The taxpayer is responsible to pay any fees and/or additional tax liability to the IRS or state...

tax agency in a timely manner.  There is no guarantee that any other fees will be refunded.As we are unable to discuss specific details of a tax return in this third party forum, please contact our Client Care Team - at [redacted]A case will be created and a representative will assist you.JACKSON HEWITT TAX SERVICE

We have received this complaint and will direct the District Manager in the Binghamton, NY market get in contact with this complainant. Please note that we take exception to the following comments:It is very easy to get in touch with Jackson Hewitt Client Care - either by phone, on our public...

website or even on [redacted],Saying that Jackson Hewitt "stole" money from you borders on being a slanderous comment that is not appreciated. JACKSON HEWITT TAX SERVICE

Client Care Case has been created [redacted], Designee is Michael S. and his phone number is [redacted].  Also, reached out to the customer and left a message informing her a case was created and gave her the case number.

We have received this complaint - and apologize for the delay in getting this matter resolved.We will be in direct contact with our District Manager in the Minnesota market - Benjamin B[redacted] regarding this issue.  You should expect a callback within 24-48 hours.  We have assigned an...

internal Client Care case to this complaint - [redacted].  You may reference this case number, in the event you need to contact our Call Center again.  However, we do not anticipate the need for you to call Jackson Hewitt again.We appreciate your business and patience in this matter.JACKSON HEWITT TAX SERVICE

Complaint: [redacted]
I am rejecting this response because:
I was told different, therefore a false Statement came from your company. Were you also aware of the fact my state taxes were done incorrectly and when my fees were took they also stated I had still owed 79 dollars was told a manager located at the Bloomington MN office cleared that up but wouldn't contact me regarding what was going on I just wanted some kind of compensation due to what went on considering it was a mistake upon you
Regards,
[redacted]

At this time, we are unable to locate this tax return in our system, based on the information provided in this complaint.We have reached out to the complainant to provide additional information on their tax return.Any assistance from the Revdex.com in this regard would also be appreciated.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if completed as promised by Jackson Hewitt.
The Business, Jackson Hewitt, contacted me by phone today. [redacted] stated she would request a refund of my preparation fees and request a refund of the bank fees charged by [redacted] Bank but could not guarantee their participation,  She stated a check would arrive at my home address from Jackson Hewitt within 2-3 weeks.  If she follows through with her commitment and I receive a refund of my preparation fees in addition to the bank fees, I will consider my complaint settled.  If I do not receive the refunds, I will continue to pursue the complaint and request the addition of original damages identified of $500.

We have received this complaint and will review the details on our customer service systems; and will be in discussion with our local manager in the [redacted]JACKSON HEWITT TAX SERVICE

[redacted]I have reviewed the details of your case and sincerely apologize for the calculation error that impacted your tax return filed through Jackson Hewitt Online.  Since the error resulted in a lower refund amount, and not a balance due to the IRS, the Accuracy Guarantee does not...

apply.  Please see the details in the link below:http://jacksonhewitt.com/In-Store-Tax-Prep/Products-and-Services/The Accuracy Guarantee would cover any penalties and interest incurred by the error, but does not cover differences in refund amounts.  If the software calculated properly at the time you filed, the software would have displayed an expected refund amount of $212, which is what you mentioned that the IRS sent you.  Once again I apologize, but we would not be able to pay you the difference in refund amounts.  We did discuss another type of compensation for the inconvenience, such as a [redacted] Gift Card, but you declined that offer.  If you would like to reconsider and accept that offer, please let us know and we will work something out.Thank You,Jim M[redacted], ManagerJackson Hewitt Online Support

We have received this complaint.We will be in discussion with our local manager in order to get more details on this issue.We will be able to respond to the complainant once our research is complete.JACKSON HEWITT TAX SERVICE

After reviewing the complaint, a contact was made with the customer (spoke to [redacted]).  It was agreed that a partial reimbursement of fees would be issued from our corporate office, which should take approximately 7 - 10 working days to be received.  Issue resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have contacted their customer service center over 25 times, but they refuse to give the number to someone who can help me. Although some of them attempted to help with no results, many hung up on me. I have spoke to my local store manager Jan on several occasions, I have actually seen her contact this district manager in Binghamton that was referenced to in their response and he has never contacted me or had Jan contact me to resolve the problem. This isn't something that just happened I have been complaining and trying to get my money for 3 weeks. I have taking all the proper steps before I contacted Revdex.com. If even one person from the Jackson Hewitt company would've contacted me back like I was told several times they would over the last 3 weeks, this may have been avoided. All I wanted was an explanation to why this was happening to me and how they were going to fix it. Instead I was ignored by all parties including my local store. It would've been nice to know that someone was trying to fix this and still today I have had no contact with any person from jackson hewitt apologizing or telling me that they are going to get my money back.
Regards,
[redacted]