Jackson Hewitt

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The cost was not broken down until days after we went there to do our taxes and paid the fee, when Mr [redacted] went back to sign for the state taxes and pick up a copy of our return, which was not completed in personHe told them at that time we did not accept the $ [redacted] credit towards next years' taxes because we will never have Jackson Hewitt prepare our taxes againPlus, they advertise simple federal returns for $**When we went to Jackson Hewitt on Feb 2017, the man who prepared our taxes only said that [redacted] State would cost an extra $ [redacted] before he started working on our taxes and did not tell us until we left that day what was the total cost, and at that point we had to pay since he had already worked on our taxesFurthermore, our state taxes were not able to be prepared that day, our information was left there, we had to follow up days later and it still wasn't ready (see timeline from my original complaint)I reached out to Jackson Hewitt corporate about this the same time I filed a Revdex.com complaint and have not yet heard back from themOur taxes were not prepared in a timely, efficient or truly professional manner, which is what we paid for - therefore, we are entitled to at least a partial refund Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Why would I return to a business that didn't treat me well at all and now refuses to make it right over $You advertise on the side of the kiosks that taxes are prepared for $which is a lieYou cant tell someone how much it will cost to prepare their taxes until the information is put into the computer and "prepared" at which case even if the price is disagreed with according to you the service has already been providedNo one ever goes to a business and gets part of what they paid for and finds out it was over priced and doesn't expect it to be made right by that businessThe service is for tax preparation and filing taxes, only part of that service was completed and only after that part of the service was completed was I informed of the price, then when I wanted to back out I was informed the service had already been providedThat's like a mechanic fixing something on my car and being told about it afterwards and charged for itIt's not right and its not good businessPreparing taxes is useless if its not filed, like preparing a hamburger and then not being able to eat itWhy can't your company just admit it messed up when the appointment time was not upheld and then you had system issues and I was there for hours and then the system went down and I said that's enoughI gave your company multiple chances, first when I wasn't called for my appointment at the scheduled time (hour wait), second when I had to wait another hours for preparation for this so called service, third when it was over priced and not what the sign said, and the last straw was when the system went downPlain and simple I'm going to continue this crusade until EVERYONE knows what a bad service this is (or lack there of) or until my dads money is refunded Sincerely, [redacted] ***

This is our response to [redacted] 's complaint We conducted an oil change for [redacted] on November the 20th, days later on April the 5th, [redacted] contacted the store to inform us that we owed her for an oil change that she had conducted at another facility*** [redacted] states that we put the wrong drain plug and gasket on her vehicle and used vice grips to tighten the drain plugWe never have nor ever will use vice grips to tighten a drain plugThat is a completely statementThe same drain plug that was on her car when she came in was placed back on her car when she leftMrs [redacted] has sent numerous text messages to our Area Manager stating the following."HeyCheck out your review on ***, [redacted] , and [redacted] ! Not done yet! " "See [redacted] .comBad customer service and not doing the right thing will cost you much more than $87.13." [redacted] states that she has very little mileage on her carThe technician at the dealership stated to us that she had driven enough miles to indeed have an oil changeWe are a family run business and take customer service and customer retention very seriouslyWe have no idea if there was a problem with her car or notWe at this time are going to deny this claim and will not respond to any rebuttals by [redacted] She has smeared our Area Manager's name all over the internet and made numerous unflattering comments about our business on numerous websites Shaun S [redacted] Valvoline Instant Oil Change [redacted] ###-###-#### (Work) ###-###-#### (cell) ###-###-#### (fax)

Copy will be mailed to address on tax return, please allow days for processing

To whom it may concern in the of Fredrick Anderson in regards to [redacted] ID of [redacted] .Mr [redacted] did send us a check it was return to him we do not accept prison checks institutional checks personal check or money orders of any kind will not be acceptedI only accept USA Forever Stamps in his complaint to you he complains we kept his check we did not we have prof Mr [redacted] sent us letterIn his own words that he did get the check back it was return back to him in his second letter both letters are attach to this letter wrote us sayin in his own word he did receive return of the check the other letter he wrote to us sayin in his own words stateing that he only send us stampsI mailed Mr [redacted] Pen-Pal Packet Honey Bun Magazine to him June 9th, Tuesday that what our records show perhaps he should check with the prison mail room we send all customers this letter I have attached with this letterWe send Mr [redacted] this letter with the return check he said he did receive the check back we sent himHe, Mr [redacted] lied to you making you think we kept his checkHeres proff of the letter Mr [redacted] wrote us saying he did receive the check back and he only sent us stampsThanks Mr [redacted] July 18th

We moved into a new home years ago and had [redacted] install our irrigation systemHe did a fantastic job and we have recommended him to all of our friends and neighborsAs we have worked on our landscaping projects over the years we had [redacted] come out and make adjustments to the irrigation system and haven't had any issues with service or qualityWe discovered that he also does outdoor lighting and hired him for that job as well so our home/landscaping looks even more amazingWe highly recommend Lumens Irrigation

I had a bad experience with babbitsI placed a order for my sled of decals for the hoodAfter placing the order I received a email that some decals were discountinedSo I called to cancel my order because you can't have half a sled with stickersUpon calling , I cancled half my order and they told me they wouldn't charge me a restocking fee pre the customer service clerkAfter thinking and pondering the order I called back to cancel the rest and I had very poor customer service in the phoneThe lady was very rude , talking over me and not answering my questionsShe never cancled the first part and proceed to charge me a restocking fee for the whole totalI never should have been charged money when I cancled a order and was told there was no feeI will never order form this company again

January 4, 2017Revdex.comATTN: [redacted] ***Dear [redacted] ,In response to complaint ID# [redacted] , [redacted] , we contacted the customer as soon as we received the Revdex.com letterAt that point she had already been in to our office on Banksville Road and she stated that she was completely satisfied with the service she receivedMs [redacted] is a longtime client of Jackson Hewitt, so we were happy to have the opportunity to resolve the issue.In regard to the complaint with our supervisor Juanita, we have spoken with her and reinforced with her our commitment to work harder to empathize with the customer’s concern.We think that Ms [redacted] went to her neighborhood office without confirming an appointment, and found it closed as all of our offices are not open that early in the tax seasonIt is our goal to guide the customer to the nearest open officeIt may not always be the most convenient but it is sometimes unavoidableWe did sincerely apologize for the inconvenience to Ms [redacted] , and again, we found that she was completely satisfied.If you should have any further questions or comments, we would be glad to hear from youThank YouNorma *O' [redacted] Franchisee

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On November 20, 2015, my vehicle with 30,documented miles driven was taken to your Valvoline station for an oil change? On January 6, and February 28, 2016, the check oil light came on and oil needed to be added? Since the car had been driven less than 3,miles during that time period and three quarts of oil were required, the car was taken back on March 3,to Valvoline where it was requested that an employee look at the oil to make sure there was not a problemThe employee snickered, got into the car, turned the engine on, pointed to the oil indicator gauge and said "ok, your oil's fine."? At 33,miles driven, the car was then taken to the dealership for an oil consumption test because of this falsely suspected oil usageI stress, an oil change was NEVER requested by the car owner nor was it ever the intention of the dealership service team to perform an oil changeThis is also clear by looking at the included receipt from this service department which states that the intent was diagnostics for a frequent check oil light? The mileage driven since the last oil change was only 2,milesAudi does not require an oil change until 7,miles!!!! I would never have my oil changed when I had driven less than 3,miles? On the work receipt by the Audi dealership which I have forwarded along with this complaint, you will read that the dealership certified mechanics wrote "found that the oil plug was damaged and had the WRONG washer on plug causing it to leak." The service department also included photos (which I have included) of this plug and washer and the damage done to the plug when it was last put onUsing proper parts and tools would not have resulted in that damageSince your store employees were the last people to touch these components, also documented in my auto log, the shoe does fit!? The $bill was for plug, oil drainage and refill necessary to change the plug, and oil pan cleanup from the leakage? Be honest about what the bill was for.I was called by Shaun S [redacted] and threatened with a slander lawsuit if I did not take down my online reviews? I have every right as a consumer to share my experience in online reviewsThe $caused by Valvoline's poor workmanship is no longer a concern for me? Informing others of their dishonest business practice is more important[redacted] Regards, [redacted]

The address where we had our taxes done by Jackson Hewitt was [redacted] ***Thank youWe are still not getting any help from them

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ When we prepared the taxpayers return the taxpayer was informed about his refund and that filing a MFJ return would normally be betterThe preparer showed the taxpayers both options and that depending if they receive the spouses refund the refunds would be differentWhen we did the amended the 1040x wanted to know how much refund they have received as of today which in this situation was just his original refundThe spouse as of this time had not received their refund so we just put his refund and explained that depending if she received hers the refund for the amended would be lessThe taxpayers didn't understand that part correctlyTheir was a misunderstanding in communication and we are sorry for any misunderstandingThe client didn't want to pay the extra money for the gold guarantee that would cover any mistake by the preparerIn this situation there was no mistake by the preparer just a misunderstanding between the client and preparerWe have refunded the clients both the original fees and the amended fees they paid to have their taxes filedWe have also said how sorry we were for any misunderstanding that came about during their tax preparations

Dr Martin Bain and all the staff at Western Surgical were so amazing with the pre and post surgery and care of my son !! They were caring and so kind and would recommend their services to anyone Thank you for all you did !! The S [redacted] Family

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am not accepting this response Again it was their responsibility to inform me WHEN I ASKED HIM TO DO THE INSOLVENCY for any information he may feel he needed Jackson Hewitt had previously filed insolvency for me, which they have a record of, and that is what was requested this time He informed me, via phone, that I did not qualify for insolvency because the income is too high and I would have to ask the Dept of Education to change it to forgivenessHe said I will owe over $17, First I wanted him to file an extension which he said was a waste of time an money because the dept of education are the ones that would have to revise this Since he is, I assume, a licensed tax rep it is his responsibility to advise me If he tells me I do not qualify for insolvency how would I know I do??? That is his job and his responsibilityI should not have to be put in the position when I pay someone for a service of having to find a solution which ended up being what was requested and should have been done from the beginning I am the one that was harassed by the IRS and should not have been because he did not properly advise me or complete the proper return It was very simple once I was advised what to do and the Govoffice and the tax account that CORRECTED, my taxes both stated the taxes NEVER SHOULD HAVE BEEN FILED THE WAY THEY WERE Again that is his responsibility not mine As far as I am concerned he took advantage of me and misled me and did not properly complete the returnIf I live on SSDI, which he knew because he had the tax form, and have no assets even if I didn't ask for insolvency he SHOULD HAVE ADVISEDD ME THAT WAS WHAT HAD TO BE FILEDHe failed to do that That is his responsibilityI am still requesting a refund of my moneyHe should not be paid for doing the wrong thing and I am very frustrated when people take advantage of anyone let alone the elderly who depend on SSDI to survive No matter what he says he failed to complete the proper formsHe is the one that is suppose to know what to fileThat is his jobHe filed the wrong papers, not meIts his job to know what to file and be right not wrongHe took advantage of me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Brad installed my sprinkle system just after my new home was built in spring of He & son Jared were great to work with & very please with job they didI have recommended them to new neighbors

I ask for RMA but the company never give the item or refund to me on Aug12,2015, I bought 3000pcs hdd 2.5inch from Microdot and After checking and found 109pcs not workingI return to Microdot on Oct12, and until now they have not return the item or refund to me yet

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]

In response to [redacted] ' complaint, I would like to set the record straight Ms [redacted] 's was correct that we incorrectly put in the wrong social security number when we filed her taxes But you have to understand, that we go off a customer's data sheet and sometimes the penmanship is not always ideal However, we accept blame here I spent a lot of time working with the IRS to get this resolved We did get it resolved and Ms [redacted] 's should have received her refund What Ms [redacted] hasn't mentioned is the fact that she got a free advance from us (no fees or interest on this advance) Furthermore, we have not been paid for our services nor has she paid back the $free advance I tried calling her but she is not accepting our calls Also, given the delay this year with the IRS processing returns with refundable credits (which Ms [redacted] had), we may have delayed her getting a refund by less than two weeksGiven that we have not been paid, there is not much I can do until she pays usThank you, [redacted] ***, Franchisee of Jackson Hewitt

The consumer received the check

My office prepared a tax return for [redacted] She present us with a 1099c for cancellation of debtWe prepared the tax return on the information providedWe were never asked at any time to prepare an insolvencyWe were asked to prepare a tax return, and that is what my office did The client called and filed a complaint, and at that time was given the same information that I am presenting nowIf that client presented us with insolvency papers after we did the return to correct the matter we would have completed an amended return for an additional charge, because her status had changed to insolvency from the time of preparationShe did not at any time ask us to prepare insolvency papers or do an amended return after she received that statusMy office does not perform insolvency papersWe never advertised or were asked to perform this serviceThe receipt she received at time of preparation was for what we did and were aske d to do, a tax return nothing more and nothing lessWe tried to call the client to explain, but she did not answer or respondShe filed two complaints with the corporate office and we responded to both and now are responding to this oneWe are not bankruptcy attorneys, insolvency attorneys, case workers, or mediators

Revdex.com:At this time, I have not been contacted by Jackson Hewitt Incregarding complaint ID [redacted] .Sincerely, [redacted]