Jackson Hewitt

Dear [redacted] ***: I apologize for any dissatisfaction you have experienced with our Business located in Lower ManhattanThe person mentioned in your complaint is a Seasonal Contractor that does not currently work for our CompanyHowever, we have year-around Staff that is available to assist you with the completion of the IT-FormPlease contact our Lower Manhattan Office at ###-###-#### for assistanceWe look forward to working with you to resolve the subject complaintThanks

Initial Business Response /* (1000, 9, 2014/04/25) */

January 4, 2017Revdex.comATTN: *** *** *** *** *** *** ** ***
Dear *** ***,In response to complaint ID# ***, *** ***, we contacted the customer as soon as we received the Revdex.com letterAt that point
she had already been in to our office on Banksville Road and she stated that she was completely satisfied with the service she receivedMs*** is a longtime client of Jackson Hewitt, so we were happy to have the opportunity to resolve the issue.In regard to the complaint with our supervisor Juanita, we have spoken with her and reinforced with her our commitment to work harder to empathize with the customer’s concern.We think that Ms*** went to her neighborhood office without confirming an appointment, and found it closed as all of our offices are not open that early in the tax seasonIt is our goal to guide the customer to the nearest open officeIt may not always be the most convenient but it is sometimes unavoidableWe did sincerely apologize for the inconvenience to Ms***, and again, we found that she was completely satisfied.If you should have any further questions or comments, we would be glad to hear from you.
Thank You
Norma *O'***Franchisee

March 8, 2016To Whom it may concern,We have received your letter with assigned ID of ***When the gentleman talked to me on the phone he expressed his issue asked if I could see the letter that he received he told me he had already taken care of it believe he went down to our store front
location in Mechanicsburg and had them fax his information to where it needed to goHis complaint was about his return and a prepaper named MaryWhen we myself and the office manager for the *** location his return shows that he did have health coverage he did not ger hit with a penalty for not having any insuranceHe got his full refund that was expected minus our fees on 02/18/His fees were a total of $in wich was tax prep fee and the $is the fees associated with having the fees taken out not $in which he is claiming in this complaint we receivedThe preparer Mary he says he talked to her name was CarolWe don't have a Mary that worked for us this yearWith all this done the best thing We could offer is a discount on next years return our owners have a no refund policy.Regaurds,Rob W

After spending $for a garment based on exactly what the doctors office ordered and by the procedure I had done, the garment was not appropriate for what I had doneI called them on it and they said they would talk to the doctor about what I should have received and get me what I neededstill a week later have yet to hear from thempoor customer service and for a medical procedure that the fit was critical set my recovery back a week

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Jackson Hewitt regarding complaint ID
***
Regards,
*** ***

I had a small returnJackson Hewitt charged me more than half of what my return wasI wasn't informed of the cost until after I'd digitally signed all the paper work from a dark and almost illegible screenI would like to warn other customers about their practices

To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered
Complaint: ***
I am rejecting this response because: I feel that this time line is not correctI filed my tax return with the Lewisburg office due to they were closer to my work on the way home on February 2ndAs we were filing my taxes I asked about the T- form that was given to me by my schoolShe said oh you don't need thisThere was even other agents there that she could have verified withI asked her a second time and she said no this was not neededI said I was instructed to bring this and they used it last year she still insisted we did not need thisWe completed my taxesShe told me that they would call when my refund check was in the office
I got home later that evening and investigated more with the T-and as soon as I found some information on this tax deduction I called Jackson HewittI was informed by the agent that my tax return would be held that evening and they would correct this tomorrowI was instructed to stop in ASAP the next day to resignI did this the next day 2/3/When I stopped in Jackson Hewitt on 2/3/this tax return was already sent and I was then informed we would have to do an amended returnOf course I was not charged $amended fee because this was their errorShe did the amended return instructed me to send this in the mail when my other refund would clear
I did pick up check- and made a deposit on 2/23/my deposit to my bank was on 3/6/and due to the high number of incidents with fraud there was a day hold on thisThis was not an issue I waited the days and even longer just to make sure this cleared
I sent out my amended return and they did receive my amended return and started processing this on 3/23/It is still processing and will take up to weeks
I do understand human error in occupations but in my occupation human error could take a life of a patient if I do not know an answer I for sure ask any questions if I had themAlso where there is a human error they should be able to admit to those errors, so this is not done again
Yes I have used Jackson Hewitt for many years but this was at the Sunbury Office and this was my first time at the Lewisburg office
I have said that I would pay a $return fee but not $To me this is unacceptable when I found the errorWe go to the tax preparers to have them help us with taxes and guide us in our returnsIf I would not have looked into this it would have been missedHow many other taxes have been missed?
Regards, *** ***

I have explained what occurred when the client entered the office, and fully able to explain my position in any fourumI will not answer statements that did not occurI have responded to the matter and did what my office was paid to doI have nothing to add to my original position

Revdex.com *** *** *** *** ***
*** *** *** April 13, Complaint ID: *** Dear *** ***: Below is the response to the complaint made against Jackson Hewitt ax Service (ID#***): We are strongly committed to our customer
satisfaction policy and sincerely apologize for any inconvenience the customer has had in the filing of her tax return We had completed and transmitted to the IRS the customer’s tax return on Friday, February 20, 2015. During the interview process, the customer informed the tax preparer that she had recently married and changed her son’s last name to her married name with the Social Security Administration. The tax preparer advised the customer that it was very important to ensure the name change was finalized by the SSA or there would be a strong possibility that the return would be rejected by the SSA due to a last name/social security number mismatch. The customer insisted the name change was finalized with the SSAOn Saturday, February 21,we received notification from the IRS that the return was rejected due to her son’s name/social security number mismatch. We had tried to contact the customer the same day without avail. We again called the customer on Monday, February 23, and customer came in to the office and submitted the correct information to us for reprocessing. We resubmitted the return to the IRS and received confirmation of acceptance of the tax return from the IRS on the same day (02/23/at 1:pm)We did indeed process the form *** form during the original interview process. Unfortunately, there were a vast number of returns being delayed by the IRS that included form *** reporting due to the implementation complexities of the Affordable Care Act. At the customer’s request we did prepare an amended return on her behalfWe did NOT charge the customer for the preparation of the amended return. At the customer’s request we did fax the form *** to the IRS. We did advised the customer to delay mailing the amended return until she received her original refund because the IRS usually self-corrects the customer’s refund when taking into account the final form *** corrected amounts. We had also informed the customer that once the IRS accepts the tax return we, or anyone else who may have prepared the tax return, have no control as to when the IRS will release a taxpayer’s refund. We also informed her that the IRS corresponds directly with the individual taxpayer and that we would gladly review and advise them, free of charge, on any such issues that ariseWe offer our customers, at no charge, copies of their tax documents and returns any time they may be in need of themWe realize it is frustrating when an expected taxpayer refund is being delayed by the IRS. Unfortunately the taxpayer is at the mercy of the IRS. In an effort to alleviate the customer’s frustration we can offer her a 30% discount on next year’s tax preparation fees Respectfully submitted, *** ** *** Franchise Office Manager Jackson Hewitt Tax Service *** *** *** *** *** 724-527-

Revdex.com *** *** *** *** ***
*** *** *** April 13, Complaint ID: *** Dear *** ***: Below is the response to the complaint made against Jackson Hewitt ax Service
(ID#***): We are strongly committed to our customer satisfaction policy and sincerely apologize for any inconvenience the customer has had in the filing of her tax return We had completed and transmitted to the IRS the customer’s tax return on Friday, February 20, 2015. During the interview process, the customer informed the tax preparer that she had recently married and changed her son’s last name to her married name with the Social Security Administration. The tax preparer advised the customer that it was very important to ensure the name change was finalized by the SSA or there would be a strong possibility that the return would be rejected by the SSA due to a last name/social security number mismatch. The customer insisted the name change was finalized with the SSAOn Saturday, February 21,we received notification from the IRS that the return was rejected due to her son’s name/social security number mismatch. We had tried to contact the customer the same day without avail. We again called the customer on Monday, February 23, and customer came in to the office and submitted the correct information to us for reprocessing. We resubmitted the return to the IRS and received confirmation of acceptance of the tax return from the IRS on the same day (02/23/at 1:pm)We did indeed process the form *** form during the original interview process. Unfortunately, there were a vast number of returns being delayed by the IRS that included form *** reporting due to the implementation complexities of the Affordable Care Act. At the customer’s request we did prepare an amended return on her behalfWe did NOT charge the customer for the preparation of the amended return. At the customer’s request we did fax the form *** to the IRS. We did advised the customer to delay mailing the amended return until she received her original refund because the IRS usually self-corrects the customer’s refund when taking into account the final form *** corrected amounts. We had also informed the customer that once the IRS accepts the tax return we, or anyone else who may have prepared the tax return, have no control as to when the IRS will release a taxpayer’s refund. We also informed her that the IRS corresponds directly with the individual taxpayer and that we would gladly review and advise them, free of charge, on any such issues that ariseWe offer our customers, at no charge, copies of their tax documents and returns any time they may be in need of themWe realize it is frustrating when an expected taxpayer refund is being delayed by the IRS. Unfortunately the taxpayer is at the mercy of the IRS. In an effort to alleviate the customer’s frustration we can offer her a 30% discount on next year’s tax preparation fees Respectfully submitted, *** ** *** Franchise Office Manager Jackson Hewitt Tax Service *** *** *** *** *** 724-527-

Client was refunded money and was happy

This is our response to *** ***'s complaint We conducted an oil change for *** *** on November the 20th, days later on April the 5th, *** *** contacted the store to inform us that we owed her for an oil change that she had conducted at another facility***
*** states that we put the wrong drain plug and gasket on her vehicle and used vice grips to tighten the drain plugWe never have nor ever will use vice grips to tighten a drain plugThat is a completely statementThe same drain plug that was on her car when she came in was placed back on her car when she leftMrs*** has sent numerous text messages to our Area Manager stating the following."HeyCheck out your review on ***, ***, and ***! Not done yet! " "See ***.comBad customer service and not doing the right thing will cost you much more than $87.13." *** *** states that she has very little mileage on her carThe technician at the dealership stated to us that she had driven enough miles to indeed have an oil changeWe are a family run business and take customer service and customer retention very seriouslyWe have no idea if there was a problem with her car or notWe at this time are going to deny this claim and will not respond to any rebuttals by *** ***She has smeared our Area Manager's name all over the internet and made numerous unflattering comments about our business on numerous websites. Shaun S*** Valvoline Instant Oil Change *** *** *** ***
*** ** *** ###-###-#### (Work) ###-###-#### (cell) ###-###-#### (fax)

I ask for RMA but the company never give the item or refund to me
on Aug12,2015, I bought 3000pcs hdd 2.5inch from Microdot and After checking and found 109pcs not workingI return to Microdot on Oct12, and until now they have not return the item or refund to me yet

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
On November 20, 2015, my vehicle with 30,documented miles driven was taken to your Valvoline station for an oil change On January 6, and February 28, 2016, the check oil light came on and oil needed to be added Since the car had been driven less than 3,miles during that time period and three quarts of oil were required, the car was taken back on March 3,to Valvoline where it was requested that an employee look at the oil to make sure there was not a problemThe employee snickered, got into the car, turned the engine on, pointed to the oil indicator gauge and said "ok, your oil's fine." At 33,miles driven, the car was then taken to the dealership for an oil consumption test because of this falsely suspected oil usageI stress, an oil change was NEVER requested by the car owner nor was it ever the intention of the dealership service team to perform an oil changeThis is also clear by looking at the included receipt from this service department which states that the intent was diagnostics for a frequent check oil light The mileage driven since the last oil change was only 2,milesAudi does not require an oil change until 7,miles!!!! I would never have my oil changed when I had driven less than 3,miles On the work receipt by the Audi dealership which I have forwarded along with this complaint, you will read that the dealership certified mechanics wrote "found that the oil plug was damaged and had the WRONG washer on plug causing it to leak." The service department also included photos (which I have included) of this plug and washer and the damage done to the plug when it was last put onUsing proper parts and tools would not have resulted in that damageSince your store employees were the last people to touch these components, also documented in my auto log, the shoe does fit! The $bill was for plug, oil drainage and refill necessary to change the plug, and oil pan cleanup from the leakage Be honest about what the bill was for.I was called by Shaun S*** and threatened with a slander lawsuit if I did not take down my online reviews I have every right as a consumer to share my experience in online reviewsThe $caused by Valvoline's poor workmanship is no longer a concern for me Informing others of their dishonest business practice is more important.*** ***
Regards,
*** ***

Dear *** ***,In reference to your latest correspondence, we again feel that we have done everything and as quickly as possible to rectify this situation.2/2/- *** *** tax return was prepared at 5:35pm*** *** was charged $for her federal return.2/2/- *** *** tax return
was acknowledged by the IRS2/3/- An error was brought to our attention by *** ***The new preparer misunderstood the form 1098T that entitled *** *** to an education creditThis form does not impact any other credits or deductions on the returnA corrected amended return was prepared immediately resulting in an additional refundThere was no additional charge for the amended return as it was an error on our part*** *** picked up the return and was advised to mail the amended return to the IRS as soon as she received her original refund2/5/- *** *** reported a detractor alert with our online survey*** *** was contacted and explained in detail how the error accrued by the assistant manager2/21/- Original refund check was printed in our officeBoth a phone call and email was sent to inform *** *** that her original refund was ready to be picked up2/22/- *** *** picked up her check and was advised to mail in the amended return at this time2/24/- *** *** check cleared the bank2/26/2017-*** again reported a detractor alert requesting a call back2/27/- An attempt to contact *** *** by phone - Message left- No return call from *** ***3/1/- An attempt to contact *** *** by phone - Message left- No return call from *** ***3/6/- An attempt to contact *** *** by phone - Message Left- No return call from *** ***3/15/- An attempt to contact *** *** by phone - Message left - No return call from *** ***3/15/- An email sent in an effort to contact *** ***4/15/- An email sent to office manager by *** ***4/26/- An attempt to contact *** *** by phone - No return call from *** *** 5/3/- Jackson Hewitt received letter from Revdex.com dated 4/27/5/8/- Jackson Hewitt responded to letter from Revdex.com 5/10/- An attempt to contact *** *** by phone5/10/- After speaking to my area manager, we feel that we gave *** *** a good serviceWe did prepare and file her original returnWe corrected the credit that was missed by preparing an amended return at no additional charge immediately*** *** will receive the entire refund that she is entitled to receiveWe have thoroughly explained to *** *** how the error occurredWe made many attempts to contact her to discuss this matter but *** *** continues to show her unwillingness to communicate in a timely manner throughout this matter.*** has been using Jackson Tax Service every year since *** *** has never had any issues with our company.Unfortunately, *** *** has not been able to accept that a human error can occur in any occupation.Sincerely,f?Sandy B***Office ManagerJackson Hewitt Tax Service

Called the business spoke with ***She stated that she broke the charges down to Mrs*** husbandThe first W-cost $***, the second W-cost $**Each state charge for documents is $** for ** and **There is a storage document fee as well, which means if Mror Mrs*** wish to come in
with years and request information about their taxes the paperwork will be printed and given to them of no chargeA $** dollar discount off of next years taxes is the offer made to Mrand Mrs***

Revdex.com:At this time, I have not been contacted by Jackson Hewitt regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you. I went into Jackson Hewitt because they previously completed an insolvency for meI was recovering from a mastectomy and not well at the time. I clearly stated that I wanted to file an insolvency because there were no assets and overwhelming debtHe called to and stated that because the income was so high he could not complete an insolvency and instructed me to contact the Dept of Education and request they the form and forgive the debt. He advised me that I owed over $17,because combined with my SSDI the income was extremely high and not taxed. A insolvency could not be done according to him. As I previously stated the IRS was after me for this money. As a last resort I contacted *** *** who gave clear instructionsVery simply file an insolvency and this debt would be cleared up. I contacted another tax accountant who came very highly recommended and he stated that the taxes were not completed correctly*** *** states that I did not have any paperwork for an insolvency well there was none neededJust a completed tax form. If needed I could have proven there were no assets and over $100,worth of debt if he had asked when I asked him to do the insolvency. Why would I go back to someone who did the return wrongIt is not my job to tell him the proper way to complete a return it is HIS job to know and request any documents he may feel is necessary, which he did not do. He can say anything he wants verbally bottom line HE SHOULD HAVE KNOWN THAT I QUALIFIED FOR AN INSOLVENCY AS A LICENSED TAX REPRESENTATIVE. It was a very simple process and immediately accepted by the IRS without any further question or documentation. He is very lucky I am not requesting more from him for the time and stress he caused me. I also intend to lodge a complaint with *** ***'s office and the State of New York. I do not like being taken advantage of and he did not do his job.
Sincerely,
*** *** ***

***See Attached***