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Jackson Hewitt

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Jackson Hewitt Reviews (87)

Review: Several attempts have been made to obtain a copy of my 2012 Tax Return which was never given by the representative. When calling Customer Service repeatedly for the Tax Return I was told to go into the office location, which was done. At the office location I was informed this information needs to be obtained from the Main office. On 4/*/14 at 3:35 p.m. a complaint was filed with customer services which was never recorded, according to their representative on 4/*/14 12:30 p.m. At this time a new reference number was given. On 4/**/14 representative informed me the information had been e-mailed. After each call to customer services, shortly thereafter, I received solcitation calls, asking if I was having my 2013 taxes done by Jackson Hewitt and an appointment could be arranged. As of this writing I have not received a copy of my 2012 Tax Return.Desired Settlement: A copy of my 2012 Tax Return

Business

Response:

Copy will be mailed to address on tax return, please allow 15 days for processing

Review: I filed my taxes at Jackson Hewitt on January ** 2015 the irs sent my refund to [redacted] bank on January ** they called me I picked up the check that night and could not cash it I then return to Jackson Hewitt on January ** and they voided the check and told me I'll get it on the [redacted] there are not organized they are giving me the run around about my own money my money is still in the bank they where suppose to re issue my check and I haven't gotten it yet I've been calling the bank Jackson Hewitt keep giving me the run around with my hard earn money there connecting me to all these ppl they keep saying I'm a get it tomorrow tomorrow the very in professionalDesired Settlement: I want my tax refund check it's like there holding it hostage all I they have to do is reprint it

Review: I filed a complaint earlier this week about my tax return being completely messed up by their tax associate who told me my 1095A form didn't need to be entered now I may have to wait for my return another 8 weeks! They also can not tell me where the balance of my state return of over 200.00 is! Everyone I talk to is in India and of the ten plus times I have called now twice I have been promised a call from someone in the corporate office and no phone call has been received! No voicemails left for me either in the event I was unable to answer the call. This company is extremely unreliable and obviously very dishonest as well as chaotic. Their associates are all foreign and all give different answers and by not having a single person be able to tell me where my money is is 100% unbelievable!Desired Settlement: DesiredSettlementID: Other (requires explanation)

I have only ever filed a complaint once before and that company called me back within 24 hours and made ammends. The simple fact that nary a soul can do me this courtesy from this company especially given this terrible experience is irreprehensible. At this point I demand a full refund of my fee and will never recommend ANYONE to use this company for their services. They clearly don't train their employees enough and a company who deals with tax

Review: Tax preparer for Jackson Hewitt failed to obtain proper information regarding his tax return. Mr. L[redacted] failed to ask the proper questions to the client in regards to doing his tax return. He filled info into computer and made client sign forms with out showing the client what he was signing. Client asked for a refund and Mr. L[redacted] refused to resolve the matter. He tried to offer a discount for next years service but customer was not interested and remained disgusted by the outcome.Desired Settlement: After trying to reach Mr. L[redacted] several times to warn him about the incorrect Bank routing number he failed to provide any type of refund. The business Jackson Hewitt advertises a 100% accurate Tax return and the service was not rendered properly.

Review: I went to do my federal & state tax with this company on 01/09/14, was not informed by the parson who did my taxes that the wouldn't be submitting until 01/30/14. the second problem was that they did not summit on the promised date, I had to call the office 21 days after the IRS opened and that's when the finally submitted my federal return. I paid for assisted refund to get it back quicker but that quick service on there behalf was negligent. Now my 3 issue is that they still as of today 3/19/14 not submitted my state tax. I called to verify and they said they would call me back. I do not think this is a accurate way of doing business.Desired Settlement: I will like for them to refund the amount I paid for assisted refund. since i'm not getting what is promised. I paid almost $340 for this service and its shouldn't be. I i were to submit the papers myself electronically it wouldn't have been so much of a wait as now.

Review: I filed a tax return with Jackson Hewitt on 4-9-14. Afterward, my tax preparer told me that he filed a Form 1040 instead of Form 1040A or 1040EZ because according to him I was not eligible for these shortened forms. After reviewing the eligibility requirements with me, he said I was in fact eligible but it was my fault that he didn't file a 1040A because I did not tell him my income was a fellowship. This is incorrect because I gave him my pay stubs which identify my income as fellowship. My first complaint is how my case was handled when I asked for my preparer to change the form to 1040A. He told me there was nothing further he could do and that I had to call the IRS myself to fix the problem. This is unacceptable; I paid for Jackson Hewitt to be my tax advocate and the tax preparer should have been the one calling the IRS. 4-10-14, I called the IRS and the representative told me that even though my forms were e filed as long as they were not processed by the IRS a new 1040A form could be filed on my behalf. If processed, he said an amended form could be filed instead. On 4-10-14, I called the [redacted] Jackson Hewitt headquarters and spoke with the supervisor of the tax preparer. He told me the IRS representative I spoke with gave me the wrong information and there was nothing they could do. He also said Jackson Hewitt has a policy of only filing Form 1040 which was contrary to what my tax preparer said. My second complaint is how the supervisor handled the information I got from the IRS representative. Instead of immediately saying the information was wrong, he should have gotten on the phone with the IRS to further ask about switching the forms. My last compliant is that the policy of only using Form 1040 was not posted on signs or in the initial survey I filled out. I suspect this business policy overcharges consumers who are eligible for a shortened form and hence less tax preparation. Ultimately I had to fill out an amended form and mail it myself despite paying a fee.Desired Settlement: I would like to be refunded the cost of the tax preparation because Jackson Hewitt made no attempt to contact the IRS on my behalf and ultimately I had to file an amended form by myself. I paid Jackson Hewitt to be my tax advocate and they failed to help me after the incorrect form was filed.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Jackson Hewitt regarding complaint ID [redacted].

Regards,

Review: My tax refund is unable to be found. I have tried to call this office as well as many other locations to speak to a live person, but always only get voicemal records. I have left numerous voicemail messages at this location as well as 5 other location, without so much as a return call from Anyone!. I've even so much as went back to the location where I got my taxes prepared, after calling and hearing their hours for the week...I sat outside this office for 2 hours, no one ever came to open the office. Please help, i've even tried contacting the IRS who said the matter needs to be handled with Jackson Hewitt directly. All is want it to get my refund, which shows as "pending" on Jackson Hewitt's website.Desired Settlement: I would like a letter or a phone call (and good luck with that) from the Revdex.com to Jackson Hewitt in order to hopefully get some assistance and find out where my money is.

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Description: TAX RETURN PREPARATION

Address: 1325 N Davis Rd, Salinas, California, United States, 93907

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