Jamal's Collision & Frame

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Despite the fact TimePayment agreed to remove derogatory information from my credit reports, a missing payment is still showing up on [redacted] report Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***First of all my husband is the customer and he worksAnd does not have the time to keep track of what is going onThe company does not call to give updates to himHe calls when he has time.We found out about the new agreement on June And contacted our salesperson on July He informed that the application was cancelledAnd another credit report needs to be done over again.And that he was working on the new agreement

TimePayment Corphas had the opportunity to review your account, and we would like to address your concerns, and clarify some of the terms of the contract that you signedAs an initial matter, please understand that TimePayment is a finance lessor, as is more thoroughly described under UCC 2A – we are not a bank, and do not provide loans or charge interest of any kindOur records indicate that TimePayment first received your credit application on July 23, 2015, when it was electronically submitted to us by the independent broker company, [redacted] ***The contract that you signed on July 30, is a Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”)The Agreement identifies itself as such in capital font at the top of page 1, and throughout the pages of the contractThere is nothing in this document which would indicate this is a loan agreement, or that it includes interestI have attached a copy of the Agreement, for your reviewTimePayment’s first contact with you was on August 3, (after the Lease Agreement had already been signed), when we conducted a recorded verification telephone call with youDuring that telephone call, you confirmed that you understood that you had signed a Non-Cancelable Commercial Equipment Lease Agreement for a base amount for $per month, for monthsAt no time during that telephone call (or at any other time, prior to the date of your Revdex.com complaint) did you indicate that you believed the contract to be a loan or purchase agreement, or that you were dissatisfied with its termsAs the Lessor, TimePayment is the owner of the equipment that is subject to the AgreementThe amount that TimePayment paid for the equipment is not the sole determining factor in deciding the base monthly lease paymentYour base monthly lease payment is an amount determined using several factors, including your credit approval rating and desired contract termIf you were dissatisfied with the base monthly payment amount, you had the opportunity to cancel the transaction prior to its commencementOur records indicate that you reviewed the Agreement, signed it, completed the recorded verification telephone call, accepted the equipment and commenced the Agreement without any dispute or hesitationIf you wish to pay-off the Lease Agreement, the current buyout is $5,There are payments remaining on the initial lease termShould you have any questions related to billing, payments or fees, please do not hesitate to contact our Customer Service Department at our toll-free number

TimePayment Corpis in receipt of your complaint related to Non-Cancelable Commercial Equipment Lease Agreement No [redacted] for [redacted] ***We have had the opportunity to review your file, as it relates to your complaintOur findings and feedback are listed below for your reviewYou have stated that a man (whose name has not been specified), representing an unspecified business, came to your business and attempted to convince you to upgrade your existing security systemYou claim that, when you rejected his offer, the man disabled your security monitoring servicesYou then uninstalled the equipment and entered into an Agreement with a new security company.Please be advised that TimePayment Corpis not associated with any door-to-door sales representatives, nor do we have anything to do with your alarm monitoring services or functionalityYou signed a Non-Cancelable Commercial Equipment Lease Agreement on July 20, for a term of months, at a base monthly rate of $TimePayment’s only role in this transaction was that of a finance lessor, as it is more thoroughly described under UCC, Article 2AAt your request, we purchased an Ademco Lynx Security System from a company called Up Link Security to lease back to you for the aforementioned lease term.TimePayment Corpbills you monthly for the equipment that is listed on the Lease, and not for any additional services or itemsWe do not provide alarm monitoring services or equipment-servicing of any kindWe ask that you refer to the following sections of the Lease Agreement (copy attached) for a better understanding of the terms:• Top left corner, page 1: “This is a Lease Agreement between TimePayment Corpand the LesseeLessee acknowledges that it is entering into this Lease with TimePayment Corpand that TimePayment Corpis not in any way associated or affiliated with the Equipment Vendor, Dealer or ManufacturerThis is a legally binding contractIf the terms and conditions are not fully understood, legal advice should be sought.”• Agency Disclaimer: “NEITHER SUPPLIER NOR ANY SALESPERSON IS AN AGENT OF LESSOR NOR ARE THEY AUTHORIZED TO WAIVE OR ALTER THE TERMS OF THIS LEASETHEIR REPRESENTATIONS SHALL IN NO WAY AFFECT LESSEE OR LESSOR’S RIGHTS AND OBLIGATIONS AS HEREIN SET FORTH.”• Maintenance of Equipment: “I agree to maintain the Equipment in good operating and physical condition at my expense, ordinary wear and tear excepted.” • Disclaimer of Warranties: “I understand you have not given me either express or implied warranties for the Equipment I am leasing or other services, access and/or use with the Equipment You have specifically disclaimed any implied warranties of merchantability and/or fitness for any particular useYou will have no liability for indirect, consequential or special damagesI have chosen this specific Equipment based on my own judgment and expressly disclaim any reliance upon any statements or representations made by you.” • Equipment Servicing: “I understand that no servicing of any kind is provided by youI am to look to the Equipment Vendor/Supplier for any claims, servicing or warranties if any, and I specifically and unconditionally waive any claims, present or future, against youAny failure of equipment, service or misoperation of any kind, whatsoever, is no basis for non-fulfillment of my obligations under the Lease.”If you allowed the man referenced in your complaint to alter your security system in some way, causing it not to function, you may wish to contact that company regarding this matterIf you did not allow anyone to alter your security system, yet your alarm monitoring services have stopped functioning, you may wish to contact your alarm monitoring company for adviceIt is TimePayment’s position that you signed a Non-Cancelable Commercial Equipment Lease Agreement for a term of months, with monthly payments remainingFor the reasons outlined in this response, we are not able to issue a refund of any of the payments received on this accountIf you wish to return the equipment, as indicated in your complaint, it may be shipped to [redacted] – however, this will not close your account, or cancel-out the remaining obligationsWe apologize that we cannot be of further assistance in this matter, and we encourage you to reach out to the sales representative referenced in your complaint

TimePayment has had the opportunity to review the account referenced in your complaint, and we would like to take this opportunity to better explain our role in the transaction The contract that TimePayment bills you for each month is an Alarm Monitoring Agreement for security monitoring services, which are provided by a third-party company ( [redacted] , ###-###-####)TimePayment did not provide the equipment that is installed in your home, nor do we provide alarm monitoring services On August 31, 2015, you signed an Alarm Monitoring Agreement with a company called [redacted] (“***”)Pursuant to section (“Assignment”) of the Agreement, [redacted] had the right to assign their collection rights under the contract to another companyTimePayment took assignment of ***’s collection rights under the contract on September 3, Section states: “Dealer (***) shall have the right to assign this agreement’s billing and collection rights, and the monthly monitoring service payments due, to a financing entity (TimePayment) without notice to the customerDealer shall not be allowed to assign to that financing entity any right, title or interest it may possess in the equipment and that financing entity shall have none of the dealer’s equipment servicing obligations ” To summarize, TimePayment’s only role in this transaction is to collect your monthly alarm service monitoring feeWe are not able to assist with any equipment or service-related issuesWe reached-out to ***, on your behalf, to inquire about the servicing issues referenced in your complaint [redacted] maintains that they have offered to assist you with whatever issues you may be having, but that you have been unwilling to cooperate with their efforts We apologize that we cannot be of further assistance in this matter, and we urge you to work with [redacted] to reach an amicable resolution to your equipment and servicing complaints

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowFirst of all thank you for your responseRegarding first point, YES we are stating that [redacted] ( sales rep from whatever company since there are names we are dealing with) stated there would be no penalty to pay off early and yes we can pay it off whenever and be responsible for taxes and fees for that timeSecondly, YES we are stating we were NEVER told we were entering a lease and that is the problemYes, we are aware of the name of company [redacted] which again is why we were asking about the terminology, and like we said we trusted [redacted] since we were a repeated customer so we chose to take advantage of the financing option which was not disclosed as a lease, however now we find out that [redacted] is different and has nothing to do with Time PaymentThis is very confusing to understand from a consumer with each of your responsibilities and undefined roles you have, bottom line we were not informed this was a lease, even the welcome letter you attached does not state anywhere that it is a lease, it only states financing which again we were told it was a loan.We want out of this arrangement, if you want the equipment back we will definitely follow protocolWhat can be done at this point to resolve this miscommunication since you clearly stated your company values your customersBottom line since [redacted] is not from Time Payment, we never talked to anyone from the company that we got the so called lease fromAgain the welcome letter you are referencing never stated lease, it only stated financing so again we trusted the rep from [redacted] as well as [redacted] since we previously done business togetherI can definitely do a complaint on [redacted] as well since [redacted] was the sales rep that did not properly disclose all needed information, we would like a copy of the recorded phone calls as well Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

As Ms***’s investigation conclusion letter stated, TimePayment never authorized the return of the leased equipment to [redacted] ***, IncTimePayment Corpis the rightful owner of the equipment, and was not informed of any issues or plan for return, prior to the date that you claim to have shipped the equipment back to the vendorReturning the equipment early does not void or nullify the Lease Agreement – however, if the equipment is returned early, then it needs to be shipped to TimePayment in Burlington, MassachusettsTimePayment is not in possession of the equipment on your Lease Agreement, nor have we received confirmation from [redacted] Incthat they are in possession of the equipment It has been confirmed that you did receive equipment in connection with the Lease Agreement, and that TimePayment purchased that equipment on your behalf, in order to lease it back to youIf you returned the equipment to any company other than TimePayment Corp., then you have breached the contract (see section 23, "Ownership"), and you are responsible for locating and recovering the equipment As Ms [redacted] explained in your telephone conversation yesterday, if you are able to locate the equipment that was provided to you at the commencement of the Lease Agreement, and reach an agreement for an equipment exchange with [redacted] Inc., then we will agree to facilitate the equipment exchange paperworkUntil you are able to locate the equipment that was provided to you in connection with the Lease Agreement, TimePayment cannot assist in facilitating an exchange We encourage you to contact [redacted] ***, Incand/or any company that may have received the equipment that you claim to have returned in MayPlease keep Ms [redacted] updated on any developments with regard to locating and exchanging the equipment

TimePayment Corphas received a copy of your Revdex.com complaint, and we have had the opportunity to review your accountWe would like to take this opportunity to address your concerns, and clarify some of the terms of the Agreement that you signedFirst, please be advised that TimePayment Corpdoes not offer loans, or charge “interest”The contract that you have entered into with us is a Lease Agreement, and not a loan agreementWe are an equipment leasing company, as is more thoroughly described under UCC Article 2ATimePayment’s only role in this transaction was to purchase equipment of your choosing, from an independent equipment vendor ( [redacted] ***) to lease back to you for a mutually-agreed-upon monthly amountOur records indicate that you signed a Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) on May 30, for the leasing of an Auxiliary Power UnitPursuant to the terms of your Agreement, you agreed to pay $(plus taxes and fees) for a term of monthsAfter confirming that you understood the terms of the Agreement that you signed, and that you had received the equipment, TimePayment paid the vendor and commenced the Agreement on June 23, I have attached a copy of the Agreement for your reviewYour account does reflect that a payment was made on November 4, in the amount of $3,Because that amount was in excess of your regular monthly payment, all excess funds are being applied to future invoices that will continue to generate on your account until such time that you either pay the Lease Buyout, or the excess funds run-outIf you are requesting to pay-off your account so that it is closed, the current Lease Buyout amount is $5,(in addition to payments already receive) – that amount will remain valid for daysIf you wish to continue paying on your account in accordance with the terms of the Agreement, invoices will continue to be paid using the excess funds received on November 4thWith all payments received on time, your Agreement is set to expire after your May, payment.We hope that this response has clarified any confusionPlease do not hesitate to contact our Customer Service Department at our toll-free number with any further questions related to your account

TimePayment would like to begin by clarifying that we currently have two (2) Commercial Equipment Lease Agreements with you – copies of both Agreements are attached, for your review Non-Cancelable Commercial Equipment Lease Agreement No [redacted] commenced on March 22, 2016, after TimePayment received your electronic credit application from an independent broker company called [redacted] LLCAfter your credit application was approved, the Lease Agreement was sent to you via email, to review and signYou placed your electronic signature on the Lease Agreement at 1:PM on February 23, Pursuant to page one (1), box “A” (“Schedule of Payments”), you agreed to submit monthly payments of $(plus applicable taxes and fees)Additionally, you completed recorded verification telephone call with a representative of [redacted] on March 21, 2016, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to Non-Cancelable Commercial Equipment Lease Agreement No [redacted] commenced on January 17, 2017, after TimePayment received your electronic credit application from the independent broker company, [redacted] LLCAfter your credit application was approved, the Lease Agreement was sent to you via email, to review and signYou placed your electronic signature on the Lease Agreement at 10:AM on January 16, Pursuant to page one (1), box “A”, you agreed to submit monthly payments of $(plus applicable taxes and fees)Additionally, you completed verification telephone call with a representative of TimePayment on January 17, 2017, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to Please understand that TimePayment Corpis a finance lessor, as is more thoroughly described under UCC, Article 2AAs we are not a bank, and this Agreement is not for a loan, there is no interest that is being charged on your accountsOur only role in the transactions was to purchase equipment of your choosing, from the equipment vendors of your choosing, in order to lease the equipment back to you for the agreed-upon monthly amount We apologize if the terms of the Lease Agreements were not understood prior to commencement – however, it remains TimePayment’s position that all terms and conditions are clearly stated within the pages of the Agreements The current buyout amount for account [redacted] is $18,979.21- there are payments remainingThe current buyout amount for account [redacted] is $3,411.61- there are payments remainingPlease be advised that returning the equipment early will not void or nullify the Lease AgreementsIn order for the accounts to be closed, all requisite lease payments must be received, and the equipment must either be returned to TimePayment, or purchased for the Fair Market Value, as defined in the End of Lease Term section of the Lease Agreements If you are no longer willing or able to continue paying on the Lease Agreements, then you may choose to have them transferred to a new Lessee and Personal GuarantorIf a Lease Transfer is something that interests you, please contact our Customer Service Department for additional information on the transfer process We sincerely hope that our response has clarified any confusion related to your accounts with usPlease do not hesitate to contact us, should you have further questions or concerns

TimePayment Corp.’s Legal Resolutions Department has received your complaint, and we have taken the opportunity to review your account accordinglyYour complaint asserts that [redacted] , a representative of a company called “Safe Touch Security & Surveillance” came to your home on May 28, to solicit a security system – which you agreed to let him install, with the understanding that it would cost $per monthYou are claiming that you were not left with a copy of the contract that you signed, and that you attempted to cancel the “service” repeatedly between the dates of May 28th and June 6th Our records indicate that you signed the TimePayment Consumer Equipment Lease Agreement via a representative of a security company called “ [redacted] Services” on May 22, for a term of months, with a base monthly rate of $per month (plus an additional $per month in sales and property taxes)TimePayment has never dealt with a company by the name of Safe Touch Security & Surveillance in regard to your accountPrior to paying [redacted] Services for the equipment that is listed on your Lease Agreement, TimePayment conducted a recorded lease verification telephone call with you at telephone number [redacted] on May 29, During our recorded lease verification telephone call, you confirmed the spelling of your first and last name, the last four (4) digits of your social security number and that you understood that you had signed a Consumer Equipment Lease Agreement for a term of months, at a base monthly rate of $You further confirmed that the security system listed therein had been installed and was functioning to your satisfactionAt no time during that recorded telephone call did you inform the TimePayment representative that you wished to cancel the contract, that you felt “taken advantage of”, or that you had not been given a copy of the Lease Agreement that you signedImmediately following the satisfactory completion of the verification telephone call, TimePayment Corppaid [redacted] Services for the security equipment and commenced the Lease AgreementYour obligations, as outlined in the contract, became irrevocable at that timeIn addition to the Consumer Equipment Lease Agreement, you signed a document titled: “Buyer’s Right to Cancel and Notice of Cancellation”, which allowed you three (3) business days from the date of signing to cancel the contractYour three-day right to cancel expired at midnight on May 28, (as indicated in the attached copy of that document)While we understand that you are claiming that the dates on this document were altered after you signed it, we have received no documentation which substantiates that claimWe ask that you refer to the box titled “Acknowledgement of Receipt”, which states: “I have received two copies of this Buyer’s Right to Cancel and Notice of Cancellation”Please provide a copy of the Buyer’s Right to Cancel and Notice of Cancellation that you acknowledged receiving – upon receipt of that document, we will be happy to revisit your claim that the dates on the document may have been alteredAdditionally, please refer to the notice at the bottom of page one (1) of the Lease Agreement (directly above your signature)That notice states, in bold “CAUTION - IMPORTANT NOTICETHE TERMS OF THIS AGREEMENT ARE CONTINUED ON MORE THAN ONE PAGEI CERTIFY THAT I HAVE THOROUGHLY READ THIS ENTIRE CONTRACT BEFORE I SIGNED THIS LEASEI AGREE THAT I HAVE RECEIVED A COMPLETED AND READABLE COPY OF THIS ENTIRE LEASE AGREEMENTI have read, understand and agree to the terms, which appear on all pages of this Lease.”In an attempt to thoroughly investigate your claim that the vendor’s representative altered the dates on the contract after the document was signed, we contacted Lester [redacted] , the owner of [redacted] ***, and requested his responseMr [redacted] has denied that he (or any of his representatives) altered your contractFor the reasons listed herein, it is TimePayment’s position that the terms of the Lease Agreement were properly and accurately disclosed to you in writing (within the pages of the contract) and verbally (in our verification telephone call)You were given ample opportunity to cancel the Lease Transaction prior to Lease commencement – including being provided with the Buyer’s Right to Cancel document, as well as the during the verification telephone call that occurred on May 29th In fact, our records indicate that you did not contact TimePayment to inform us of your desire to cancel until June 15, – eighteen (18) days after the contract had already commencedBecause TimePayment has already purchased the equipment that is listed on the Lease Agreement and commenced the contract, we are not able to cancel itWe apologize that we cannot be of further assistance to you in this matter, and we encourage you to contact our Customer Service Department regarding any billing or payments questions that you may have

TimePayment would like to take this opportunity to clarify the terms of the Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”), referenced in your complaint As an initial matter, you did not sign the Agreement on behalf of the Lessee (“ [redacted] ***.”), nor as a personal guarantorFor this reason, your personal credit will not be affected by missed or late paymentsPlease be advised that, in accordance with section of the Agreement, the personal credit of only the personal guarantor will be affected by late or missed payments To address your concerns related to the “non-cancelable” nature of the Agreement – please be aware that the Agreement only remains non-cancelable for the requisite lease term (which, in this case, was the first months)On February 18, 2014, TimePayment mailed an “End of Term Warning Letter” to the billing address that we have on file for this accountThat letter reminded the Lessee that there were two (2) months remaining on the initial term of the Agreement, and it summarized the End of Lease Term options (as explained in section of the Agreement)For your review, I have attached copies of the Agreement, as well as the letter referenced herein As stated in the Agreement, and in the End of Lease Term Warning Letter, when the Lessee did not return the equipment to TimePayment, and the Lessee did not purchase the equipment for the Fair Market Value, the Agreement continued billing on a month-to-month basisThe Agreement could have been cancelled at any time thereafter, by returning the equipment or purchasing it for the Fair Market Value In accordance with the terms of the Agreement, TimePayment is under no obligation to close the account for payments already received, as the Lessee has not exercised one of the End of Lease Term Options outlined in the AgreementHowever, in the spirit of compromise, we will agree to close the account, as is We sincerely hope that our response has clarified the Agreement’s terms, and satisfied your desired resolution

TimePayment would like to apologize for any misunderstanding related to your Consumer Equipment Lease with us, and we would like to take this opportunity to better explain the terms of the contract On January 4, 2016, you signed a Consumer Equipment Lease (“Lease”) with TimePayment, for the leasing of HVAC equipmentAs part of the Lease, you also signed a document titled, “Step Payment Amendment”, which allowed you twelve (12) months from the date of Lease commencement (which was January 8, 2016) to pay the full equipment cost buyout of $8,As stated in the Step Payment Amendment, if $8,was not received by the 12-month deadline (January 7, 2017), then you would be responsible for the full 69-month lease term (a total of $19,910.19)A copy of the Lease (complete with Step Payment Amendment document) is attached, for your review Records reflect that the full equipment cost buyout was not received by the January 7, deadline, and still has not been received to date (July 12th)We apologize if the terms of the Lease were not fully understood at the time of signing – however, it is TimePayment’s position that the terms are clearly stated within the pages of the contractSince the full equipment cost was not received by the stated deadline, you are responsible for paying the Agreement’s original term Currently, the amount still owed under the terms of the Lease is $15,Please do not hesitate to contact us with any further questions or concerns related to your Lease

TimePayment has located your account, and we would like to take this opportunity to respond to your complaintOur records indicate that TimePayment has not had any direct contact with you since February 8, 2017, and has not refused to provide you with a copy of your Agreement or validation of the debtA copy of your Non-Cancelable Commercial Equipment Lease Agreement is attached, for your reviewPursuant to section (“Credit Inquiries and Credit Reporting”), TimePayment is authorized to provide history information to the credit reporting agencies about your credit standing with us, and our credit experience with youIn accordance with the Fair Credit Reporting Act (“FCRA”), TimePayment is obligated to report its accounts honestly and accuratelyAfter reviewing your account history, it is our position that the account is being reported accurately to the credit reporting agencies, Experian and Equifax (please note: TimePayment does not report its accounts to Transunion)Please review the attached histories for your account’s cash receipts and invoicesUnfortunately, we are not able to delete the account from your credit reports – however, we would like to reach an amicable resolution on the accountPlease contact us at our toll-free number to discuss possible settlement options

TimePayment Corpis in receipt of your complaint, and we would like to clarify the nature and terms of the contract that you had with usOn December 6, 2012, you entered into a Consumer Equipment Lease Agreement (“Lease”) with TimePayment, for the leasing of an [redacted] Per the terms of the Lease, you agreed to pay $per month, for months Pursuant to section (“Return of Property”), you had two (2) options at the end of the initial lease term – you could (1) purchase the equipment from TimePayment, or (2) return the equipment to TimePayment at your expenseIn the event that you elected not to purchase the equipment, and it is not returned to TimePayment, then you must continue to pay the lease payment each month, until the equipment is returnedI have attached a copy of the Lease, for your review Our records indicate that you submitted the final payment of your requisite 36-month lease term on December 30, However, because you had not purchased the equipment, nor returned it to TimePayment, the account continued billing on a monthly basisThe equipment was received by our Massachusetts office on July 6, 2016, and the account was closed accordingly It is TimePayment’s position that the terms are clearly stated in the Lease, and you were given ample opportunity to review the Lease before signingWe apologize if the terms were not understood, prior to commencementUnfortunately, we are not able to issue a refund of shipping fees incurred during the equipment return process

We sincerely apologize for the equipment issues that you’ve experiencedUnfortunately, TimePayment, as just the finance lessor, is not able to assist with any equipment-related issuesAs stated in our previous responses, and in the Lease Agreement, any failure of the equipment is no basis for non-fulfillment of your obligations under the LeaseIf you are not able to get in contact with [redacted] , the vendor’s representative named in your most recent correspondence, then TimePayment suggests that you contact another vendor in your area who is able to assist with this type of equipment servicingWe apologize that we cannot be of further assistance with the equipment servicing and functionality issues

TimePayment would like to take this opportunity to address the concerns mentioned in your complaintAs an initial matter, please be advised that TimePayment Corpis a finance lessor, as is more thoroughly described under UCC 2A, and not a bankWe do not charge interest of any kind, as referenced in your complaint TimePayment first received your credit application from the independent broker company, [redacted] Financial LLC, on December 28, On January 6, 2017, a representative of [redacted] conducted a recorded lease verification telephone call with you, in order to confirm that you understood the terms of the contract that you had signed (see the attached call summary sheet)During that telephone call, you confirmed that you had signed a Non-Cancelable Commercial Equipment Lease Agreement (see attached) with TimePayment Corpfor a period of months, at a base monthly amount of $(this does not include additional taxes and fees) At no time during that recorded telephone call, did you inquire about interest, or indicate that you believed that you would only be paying $3,by the end of the lease termIn fact, in confirming that you signed a Lease Agreement for months, at a base amount of $per month, you essentially confirmed that you understood that you would be paying at least $5,by the end of the lease term (again, this figure does not include additional taxes and fees) Further, please refer to page 1, box “A” of the Lease Agreement (“Schedule of Payments”)Box A specifically states that your base monthly payment is $for months, plus taxes and tax processing fee, and loss and destruction waiver if applicable To address your concerns related to the $decline fee - our records indicate that your account with us was previously setup on automatic paymentsOn April 30th, our attempt to withdraw your monthly payment was declinedWe made a second attempt on May 5th – which was also declinedOur third attempt (on May 6th) was approvedAs per the terms of the Lease Agreement, a processing charge of up to $will be charged for any returned check or rejected credit card charge/bank debit (see section 6, “Late Payments and Collection Costs”) Please be advised that returning the equipment early will not void or nullify the AgreementThere are monthly payments remaining on your accountFor the account to be closed, all requisite payments and open invoices must be received/paid, and the equipment must either be returned to TimePayment or purchased for the fair market value (as described in section 5, “End of Lease Term”) We sincerely apologize for any misunderstandings which may have occurred with regard to the terms of the AgreementWe hope that our response to your complaint has clarified the matter to your satisfactionIf you do elect to retain an attorney with regard to this matter, please have them send our Legal Department a letter of representation so that we may correspond directly with them

TimePayment is in receipt of your complaint regarding Lease Agreement number [redacted] Our records indicate that you signed a Non-Cancelable Commercial Equipment Lease Agreement in February of for a period of monthsIn your complaint, you have indicated that, on March 11, 2015, you verbally requested to know the buyout amount on your account – which TimePayment representative, [redacted] ***, informed you was $2,(at that time)You have asserted that [redacted] also assured you that your buyout amount could be satisfied by simply allowing your monthly automatic payments to continue being deducted from your bank account for another three (3) months following that conversationLast, you have stated that, on June 9th, Lessee Relations Manager, [redacted] , agreed to accept a reduced buyout amount of $1,in regard to your Lease Agreement – if paid by July 9thHowever, TimePayment then (the next day) deducted your regular payment for the month of June (totaling $662.54) – which you now believe should be deducted from the $1,settlement amount that was agreon the 9thUnfortunately, our records do not support some of the information stated in your complaintOur records indicate that the conversation between yourself and [redacted] took place on March 10, and that [redacted] informed you, at that time, that the buyout price that she provided to you was only valid for a period of daysAs further confirmation of this information, TimePayment mailed you a Buyout Letter (dated March 11, 2015) which informed you of the buyout amount on your account at that time ($2,222.19) and also stated: “IF YOU WANT TO BUYOUT YOUR LEASE, PLEASE SEND IN THIS AMOUNT WITHIN DAYS OF THE DATE OF THIS LETTERPLEASE MAKE SURE TO MARK YOUR CHECK CLEARLY WITH THE WORD ‘BUYOUT’, AND SEND THE CHECK ATTENTION ‘LESSEE-RELATIONS’.” I have attached a copy of this letter for your reviewOn November 4, 2014, TimePayment mailed you a letter outlining your end of lease term optionsThat letter stated: “This letter is to inform you that there are two months remaining on the initial term of your agreementIn accordance with the terms of your agreement, you have the following options at the end of the initial agreement term: (1) you can promptly return the equipment, in good condition, except for ordinary wear and tear, to us by the end of the initial term of the contract (10-Jan-2015) or (2) you can extend the agreement under the terms and conditions stated in the agreement on a month-to-month basis until such time as you give written notice that you elect to terminate the agreement at least days prior to such termination and you return the equipment to us or (3) you can purchase the equipment for the fair market value as quoted by us at the time of termination plus any applicable taxes.” The information provided in the End of Lease term letter is also stated in section (“End of Lease Term”) of the Lease Agreement that you signedI have attached a copy of this letter, as well as the Lease Agreement, for your review.Our records indicate that your account automatically transferred over to “Month-To-Month Rental” (per the terms of the contract) on December 10, and you did not contact TimePayment again until three (3) months later (on March 10, 2015), when you called and spoke to [redacted] ***Unfortunately, our records do not support your claim that any TimePayment representatives informed you that the buyout amount could be paid via monthly installments over three (3) months as [redacted] ***’s notes on your account (as well as the letter that was mailed to you the following day) indicate that the buyout quote was only valid for a period of fifteen (15) daysFurther review of our records supports your statement that, on June 9th, [redacted] agreed to accept a settlement payment of $1,(due by July 9th)However, because your account was son automatic payments, your payment due on June 10th (for $662.54) was already showing as having posted to your account on our end [redacted] was under the impression that you were aware that your June payment had already processed, and that she was agreeing to settle the account for an additional amount of $1,(after that payment)You have argued that, because the payment of $did not show on your bank account until June 10th, that amount should be deducted from the $1,settlement amount that [redacted] agreed to accept on June 9th – leaving you with a balance due of $ It is TimePayment’s position that all costs and fees have been billed to your account appropriately, and in accordance with the terms of the contract that you signedWe were under no obligation to offer a reduced buyout on your account, and did so only as a courtesy and in an effort to amicably resolve your disputeWith that said, we understand the confusion caused by the posting date of your June payment and are willing to apply your last payment of $to the $1,settlement balance that [redacted] quoted to you on June 9thYour remaining balance owed to TimePayment is $– please pay this amount by July 9, to avoid any additional chargesOnce received, we will consider your account to be paid in full

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I understand I am responsible for fixing the equipment if it is not functioning It was and remains unusable due to a password lockout the rep, [redacted] , put in place He is the only person able to "fix" the problem and he has been non-responsive Due to the amount of time the leased equipment has remained unusable, I am requesting to return the equipment in the same working order in which it was leased and have the contract voided since the leased equipment did not provide any usage.] Regards, [redacted]