Jamal's Collision & Frame

TimePayment has had the opportunity to review the account referenced in your complaint, and it appears that you have spoken with several TimePayment representatives, regarding this matterAs has been previously explained - while we understand that you are experiencing issues with the security equipment that is installed in your home, TimePayment has no right, title or interest in the equipment The contract that TimePayment bills you for each month is an Alarm Monitoring Agreement for security monitoring services, which are provided by a third-party company ( [redacted] Security d/b/a [redacted] Monitoring)TimePayment did not provide the equipment that is installed in your home, nor do we own it On July 1, 2015, [redacted] signed an Alarm Monitoring Agreement (copy attached, for your review) with a company called [redacted] Security Systems of the SE, Inc(“ [redacted] ”)Pursuant to sections (“Term of Agreement”) and (“Indemnity/Waiver of Subrogation Rights; Assignments and Delegation”), [redacted] had the right to assign their collection rights under the contract to another companyTimePayment took assignment of [redacted] ’s collection rights under the contract on July 7, Section specifically states that [redacted] had the right to sell, transfer, encumber or assign its right, title and interest in the monthly monitoring service fees owed under the contract, to another companyIt further states that any company which takes assignment (TimePayment, in this case) may bill and collect the monthly monitoring service fees, but that the “Assignee” has no right, title or interest in the Communication Unit (the security system), nor does the Assignee have any service or maintenance obligations with regard to the security system, nor does the Assignee have any responsibility for the selection or satisfactory performance of the security system or alarm monitoring service To summarize, TimePayment’s only role in this transaction is to collect your monthly alarm service monitoring feeWe are not able to assist with any equipment or service-related issuesWe urge you to contact the original equipment vendor which installed the system in your home, or another third-party company in your area for assistanceWe apologize that we cannot be of further assistance in this matter

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhen I follow the instructions to go to "Invoice history" and click on a specific invoice it simply shows "monthly payment" and "amount" (screen capture attached) I need a proper invoice that shows dates, company header, payments received, number of remaining payments, standard invoice info etc Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI think you leave yourself open to criticism by not knowing who monitors, etc Be advised that my next step will be lawsuit in small claims court, which will increase your cost by ca$(filling fee) Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We completely understand the roll TimePayment has in this contractWe also understand that the installer, [redacted] Securities of the SE, sold the contract to TimePaymentWe have asked repeatedly to have TimePayment assist us in contacting not only [redacted] Securities, but any other third party to have the equipment fixedSince our equipment has not worked for some time now, and the monitoring company is not actually monitoring said equipment because of it not working, we have contacted TimePayment several times only for assistanceWe believe [redacted] Securities of the SE is no longer in businessWe have tried to have a third party come out, but because they did not install our equipment, they would not work on itThe third party only would fix their own equipment and could only suggest getting into a new contract with their companies Our hands are tied and we have made every attempt to work with TimePayment only to be ignored in our efforts time and time again All we have ever asked is to assist us in finding someone that already works with TimePayment, that wold be able to fix our equipment Each time we were told TimePayment would call back with some assistance, we would not get that call and the process would start over againWe have been working on this matter since April, Regards, [redacted]

TimePayment’s Legal Resolutions Department received your complaint, filed with the Revdex.com, on June 3, We have had the opportunity to review your claim, as well as our file for the account referenced thereinIn your complaint, you have asserted that the Rental Agreement that you signed with [redacted] , LLC in September of consists of clauses promising “maintenance and repair services” as well as annual filter changes, at no additional cost to your companyYou have claimed that [redacted] went out of business and, subsequently, has never changed the filter in the rented Wellsys Venus water unit, despite your [redacted] representative, [redacted] ***s’, assurance that it was includedAdditionally, your complaint states: “ We demand service, maintenance and filter changes free of charge as originally agreed.”Please be advised that TimePayment Corpand [redacted] , LLC are two completely separate companies – we do not share employees, profits or anything elseTimePayment acted solely as a finance company (or “Assignee”) in this transaction, purchasing only the collection rights to your Rental Agreement from [redacted] Prior to paying [redacted] for the collection rights to the Rental Agreement, TimePayment requested and received an executed Delivery & Acceptance Form, which was signed by you on September 11, (the date of delivery)Upon receipt of the signed D&A Form (assuring your satisfaction with the equipment), TimePayment purchased the rights to the Rental Agreement from [redacted] (pursuant to section 9, “Assignment”) and commenced the contract.Section (“Assignment”) states, in part: “Vendor may sell, transfer or assign this Agreement without the Customer’s consentIn the event of any assignment by Vendor, assignee shall have all the rights, powers, privileges and remedies of Vendor set forth in this Agreement, but none of the obligations (including but not limited to any service or maintenance obligations).”We understand that the equipment vendor, [redacted] , may have gone out of business and, thus, is not servicing the equipment as expectedUnfortunately, as the Assignee (and in accordance with the terms of the contract that you signed), TimePayment Corpis not responsible for servicing or maintaining the equipment, or providing annual filter changesAs indicated in the contract, [redacted] ’s failure to provide servicing or filters has no bearing on TimePayment’s right to collect the agreed-upon monthly rental fee for the water unitIf [redacted] has gone out of business, then you may wish to contact a third-party water equipment company in your area to service the equipment at your expenseAs indicated in your complaint - as a courtesy, TimePayment previously provided you with the contact information for a company in your area ( [redacted] ), which would be able and willing to provide filter changes and service the equipment – however, fees may apply at the expense of Bijoux Image, Inc We sincerely apologize that we cannot be of further assistance with your servicing needsWe encourage you to contact [redacted] for assistance with any service, supplies or maintenance that the Wellsys Venus water unit requiresAdditionally, our records indicate that your account with TimePayment is currently in default – please contact our Customer Service Department at your earliest convenience to make payment arrangements

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

TimePayment’s records indicate that you entered into a [redacted] (“Agreement”) with our company on July 2, for the leasing of “ [redacted] ”Your complaint asserts that you are dissatisfied with the equipment that you received, and that you have attempted to cancel the Agreement, repeatedlyYou have further stated that TimePayment has been mailing billing statements to the incorrect addressFinally, you are requesting that the equipment be removed from your home As an initial matter, please be advised that TimePayment Corpand the vendor who provided and installed the equipment, [redacted] Marketing d/b/a [redacted] ***, are two completely separate companiesWe do not share employees, profits, offices or anything elseTimePayment is a finance lessor, as is more thoroughly described under UCC 2AOur only role in this transaction was to purchase equipment of your choosing from the equipment vendor to lease back to your for a mutually agreed-upon monthly payment amount Records indicate that you signed three (3) separate documents on June 27, – the Consumer Equipment Lease Agreement; the Buyer’s Right to Cancel Notice; and the Delivery and Acceptance FormThe Agreement states, on page 1, that you have agreed to submit monthly payments of $to TimePayment in connection with the AgreementThe Buyer’s Right to Cancel Notice provided you with three (3) business days to cancel the transaction before your obligations (as outlined in the Agreement) would become irrevocableThe Delivery and Acceptance Form confirmed that you understood the terms of that agreement that you had signed, and that you had received the equipment and were satisfied with itThe Delivery and Acceptance Form further states, “No written or verbal alteration of this Lease Agreement is valid.” I have attached copies of all documents, for your review Our records indicate that you called our Lessee Relations Department on December 21, and requested that the billing address on file be updatedTimePayment complied with your request, and the address that we now have on file matches that which you have used in connection with your Revdex.com ComplaintWith that being said, recent notes indicate that we continue to receive returned mail with regard to your accountPlease contact our Lessee Relations Department at your earliest convenience to assist us in correcting any discrepancies While your complaint asserts that you have “tried repeatedly to cancel” the Agreement, beginning shortly after commencement, our records do not support this claimThe Agreement commenced on July 2, 2015, after your 3-day Buyer’s Right to Cancel had expired without being exercisedYou made no mention of wanting to cancel the Agreement until February 2, 2016, when you called our Lessee Relations DepartmentUnfortunately, at this point, the Agreement may only be canceled once the remaining requisite monthly payments have been made, and the equipment has either been purchased for the fair market value, or returned to TimePayment We hope that our response has clarified any confusion with regard to the TimePayment’s role in the transaction, or with the terms of the AgreementPlease do not hesitate to contact us at our toll-free number with any additional questions or concerns

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThey have opted to remove the FMV that was due at the end of the final two paymentsI am satisfied with their response and agree to end the complaint Regards, [redacted]

Revdex.com:There's a few but it would not give me a optionLets start with signatures on these documentsThese signatures have for one been altered, as well as are not my signatureIt looks like an attempt was madePlease explain I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

TimePayment Corp.’s Legal Department is in receipt of your complaint, and your requests for additional documentation pertaining to your accountWe would like to take this opportunity to address your concerns and provide relevant documents As an initial matter, we would like to better explain our role in this transaction, as the leasing companyTimePayment Corpis a finance lessor, as is more thoroughly described under UCC 2AOur only role in this transaction was to purchase equipment of your choosing from the equipment vendor of your choosing, in order to lease that equipment back to you for a mutually-agreed-upon monthly amount On November 2, 2011, you signed the TimePayment Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) for months, at a base monthly amount of $503.32, via an independent broker company (Beneficial Capital Leasing), instructing TimePayment to purchase equipment on your behalf from the independent vendor company ( [redacted] ***.)You signed the Agreement as a “Member”, on behalf of the Lessee ( [redacted] ***), and also as a Personal GuarantorOur records reflect that you were dissatisfied with the equipment at the time of receipt, in November of Subsequently, TimePayment stopped the lease commencement process and you worked directly with the broker and vendor companies to resolve any issuesYou did not have an active account with TimePayment at the time that you assert the equipment was malfunctioning TimePayment did not commence the Agreement until December 27, 2011, after you and an individual named [redacted] confirmed via a recorded verification telephone call that you were satisfied with the equipment, that you understood the terms that you had signed-for and that you were ready to move forward with the AgreementTimePayment did not commence the Agreement, nor request any payments, until December 27, - after you had confirmed that you were satisfied and ready to move forwardAny issues that existed between your company, the broker company and/or the vendor company prior to the commencement of the Agreement are outside the scope of the Agreement and have nothing to do with TimePayment Corp With regard to your complaint relating to equipment repairs – we urge you to review sections (“Disclaimer of Warranties”) and (“Equipment Servicing”) of the AgreementIn essence, TimePayment is not responsible for equipment servicing or repairs as we are only the financer of the equipmentAny services or repairs are the responsibility of the Lessee ( [redacted] ***) and must be completed by a company qualified to perform such maintenanceWarranties must be discussed with the equipment manufacturer directly While there is no official document which displays the Fair Market Value of the equipment, TimePayment’s method of calculating the figure is outlined in section (“End of Lease Term”) of the AgreementPursuant to section 5, the Fair Market Value amount will not exceed 10% of the aggregate lease paymentsYour aggregate lease payments total $30,– making the Fair Market Value of the equipment $3, When the equipment was returned to TimePayment in April of 2015, some components were missingUnfortunately, the amount of money that TimePayment’s Asset Department was able to net from the resale of the equipment was significantly less than the Fair Market Value of the equipmentFor this reason, no credit was posted to your account (please refer to section 8, “Default B”) You have further asserted that, in September of 2013, a TimePayment representative intentionally lied to representatives of your company ( [redacted] ***) and informed them that you had requested for the equipment to be picked-upOur records indicate that our Asset Department erroneously contacted a representative of [redacted] named [redacted] in September of to discuss her alleged request for the equipment to be picked-up [redacted] clarified that she had not made such a request, and the matter was not pursued any further at that timeAs stated in your complaint, TimePayment’s Lessee Relations Manager, ***, sent an email (at your request) apologizing for any confusion Pursuant to section (“Credit Inquiries and Credit Reporting”) of the Agreement, TimePayment is authorized to provide payment history information to the credit bureausIn compliance with the Fair Credit Reporting Act, U.S.C§ (“FCRA”), we are obligated to report honestly and accurately to the credit bureaus regarding our credit experience with youIt is TimePayment’s position that any negative payment history that is reflected on your credit reports is the result of late or missed payments, and cannot be removed Per your request, I have attached copies of all monthly billing statements which have generated in connection with your accountAs you are aware, billing statements do not generate for any months during which your account was setup on automatic paymentsAfter your account fell more than year past-due, the balance was automatically accelerated and statements stopped generating This Account’s current monthly lease payment of $503.32, multiplied by the remaining payments, totals $12,This amount does not include the late fees, billing statement fees, collection fees, and bounce fees (if applicable), which have been applied to this Account since it entered into defaultFor a more detailed summary of collection costs and fees, please refer to section (“Late Payments and Collection Costs”)For your records, I have also attached copies of the account’s cash receipt and invoicing histories We sincerely hope that our response has appropriately addressed your concernsFor assistance accessing your account online, please call our Lessee Relations Department at our toll-free number

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAs long as I do not receive any more notices saying that my payments are past due I will be happy Regards, [redacted]

TimePayment Corphas had the opportunity to review your account, and we would like to address your complaintOn May 21, 2009, you entered into a Non-Cancelable Commercial Equipment Lease Agreement for months, at a base monthly amount of $You are claiming that you were told that, once you returned the leased ATM machine at the end of the initial lease term, your account would be closed with no further payments dueOn January 14, 2014, TimePayment mailed you an End of Lease Term warning letter, which summarized your end of lease term options (as outlined in section of the Agreement)In essence, there are three options at the end of the lease term: the equipment may be returned by the end of the initial lease term (March 25, 2014, in this case), you may continue on a month-to-month rental basis under the existing terms, or you may purchase the equipment by paying the fair market value As per the terms, if none of the options are exercised, the lease automatically extends on a month-to-month rental basis During month-to-month rental, the account is billed on a monthly basis until the equipment is either purchased for the fair market value or returnedWhen you did not return the equipment by March 25th, and did not purchase it for the fair market value, your account was automatically extended on a month-to-month rental basisOur records indicate that the last invoice paid on this account was the July 25, invoice – however, the equipment was not returned until October 12, For this reason, you were charged three (3) months of rental payments (August, September and October)Because the equipment remained in your possession during the times that you have been billed-for, it is TimePayment’s position that you remain responsible for paying those rental invoicesRecords further indicate that you spoke with TimePayment’s Lessee Relations representatives and/or supervisors on at least five (5) separate occasions, via telephone and email, regarding this matter (after the equipment was returned)On September 10, 2015, you were informed that the equipment needed to be returned by September 25th in order to avoid being billed-for equipment rental in September (and, subsequently, October)On November 9, 2015, an individual named [redacted] called our Lessee Relations Department to dispute the past-due balanceLessee Relations Supervisor, ***, explained to [redacted] that the equipment had not been returned in time to avoid the subsequent invoicesAs a courtesy, [redacted] agreed to void the invoices for September and October, if you would agree to pay the August invoice [redacted] rejected that offerOn December 22, 2015, [redacted] spoke with TimePayment representative, [redacted] , who reiterated the information that other representatives had provided previously [redacted] followthat telephone conversation with an email – a copy of that email is attached, for your reviewIn her email, [redacted] maintained TimePayment’s position that all three (3) past-due invoices were due owed, but stated that TimePayment remained willing to void the September and October invoices if you would agree to pay for AugustTimePayment’s last record of receiving correspondence from anyone at your business regarding the account was on January 13, To date, we have not received payment for the August, invoiceAlso, pursuant to section of the Agreement (“Credit Inquiries and Credit Reporting”), TimePayment is authorized to provide payment history information to the credit bureausIn compliance with the Fair Credit Reporting Act (FCRA), TimePayment is obligated to report honestly and accurately to the credit bureaus regarding our credit experience with youIt is TimePayment’s position that any negative payment history that is reflected on your credit reports is the result of late or missed payments, and cannot be removedWe apologize that we are not able to further assist with this requestTimePayment will extend our offer to void the invoices for September and October, and close the account for one final payment of $until the close of business on Friday, June 17thIf you wish to accept this offer, please contact our Lessee Relations Department at our toll-free number, or send an email to [email protected]

TimePayment is not implying that you did not provide a down-payment or deposit to the equipment vendor, [redacted] ***As previously explained, TimePayment and [redacted] are two completely separate companies – we do not share employees, profits, offices or anything elseTimePayment would have no knowledge of any transactions which may have taken place between yourself and the vendor, and any such transactions have no bearing on your obligation to TimePayment We understand that you are claiming that you did not agree to lease the equipment – however, our position remains that all terms are clearly and accurately outlined within the pages of the Lease Agreement that you signed (copy attached to our initial response)If you are claiming that your signature on the Lease Agreement is forged, then we can send you a Forgery Questionnaire to complete and return to us, so that our Legal Resolutions Department can conduct a thorough investigation into the matterPlease clarify, if this is what you are claiming Our records indicate that you sent an inquiry via our online portal on May 25th, requesting to know why taxes were being applied to the accountA representative responded, requesting a copy of your tax exemption certificateYou then spoke with a TimePayment representative on May26th, regarding your buyoutThe representative provided a payment breakdown by phone, and the call ended without dispute Currently monthly payments remain on the accountThe terms cannot be altered, as the contract has already commencedWe sincerely apologize that we cannot be of further assistance in the matterPlease contact our Customer Service Department at our toll-free telephone number with any further questions or concerns related to the account

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We understand your stance on this issue, but do want to also let you know that we have contacted all companies involvedYou, Time Payment, ***, and [redacted] We have left countless messages on any possible phone numbers we have as well as any that were given to us by all involvedWe are tired of asking for help when no one will assistWe tried to work with all involved and have done all that you all have suggested***, like you, cannot help, but at least they made an attempt to assist We have no other options, unless you can give us someone that you already work with thT can fix our systemThat is all we have been askingDo also note that we have contacted other alarm companies in our area, but they will not touch our system because it is not their equipmentThey want to replace your equipmentSince we are LOCKED into a contract with you, this causes us more issues What is your suggestion now? We are at the lawyer point, our next and apparently only option Regards, [redacted]

TimePayment would like to apologize for any negative experience that you may have had with us, as we believe that customer service is of the utmost importanceYour complaint has been forwarded to the appropriate management team, for review Next, we would like to explain that you currently have two (2) Consumer Equipment Lease Agreements with usThe first Agreement ( [redacted] ) was signed on July 11, and is for the leasing of (1) [redacted] ABench and PedalsPursuant to box “C” (“Total Payments/Paper Billing Fee”) on page of that Agreement, you have agreed to submit monthly payments of $148.07, for a total of $8,to be paid by the end of the lease term The second Agreement ( [redacted] ) was signed on August 3, and is for the leasing of (1) Used Custom [redacted] for [redacted] APursuant to box “C” (“Total Payments/Paper Billing Fee”) on page of that Agreement, you have agreed to submit monthly payments of $71.23, for a total of $4,to be paid by the end of the lease term You were given ample time to review the Lease Agreements before signing them, and to elect not to proceed if you were not satisfied with the termsAfter you reviewed and signed the Lease Agreements, TimePayment paid the vendor, [redacted] d/b/a [redacted] , for the equipmentImmediately after each respective Lease Agreement commenced, TimePayment mailed you welcome letters, which summarized the lease terms, included copies of the Lease Agreements and urged you to contact us should the enclosed not be your understanding of the Agreements that you had entered intoAt no time thereafter did you contact us to advise that the terms stated on the Lease Agreements were not what you had agreed-to We apologize if you are now dissatisfied with the terms of the Lease Agreements, however we can find no evidence to suggest that these are not the terms that you agreed-toBecause the Lease Agreements have already commenced, the terms cannot be adjustedWe sincerely hope that our response has clarified the terms of your contractsPlease do not hesitate to contact us at our toll-free number, should you have any further questions or concerns

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhen [redacted] were already tearing up our ducks and hauling out the old furnace the salesman was telling us they could only finance us through Time Payment CorpWe wanted to call our credit union for the loan instead.We both feel we were under duress as the house was freezing, it was February 2, and we had slept in the livingroom next to a heaterAnd since [redacted] was already tearing up the old furnace, what could we do? Tell them to stop? The salesman explained about the lease, which didn't make much sence then, and he said to call our homeowner insurance company and have then insure the furnace and we'd have no payments to make to them it g er than the cost of the furnaceBy the time they got done installing and us signing papers half the day was gone.I called our insurance agent, he said t h ey could not insure just the furnace alone as its added equipment and is covered under loss due to fire or disasterHe explained the reason Time Payment wanted this coverage was that if our home was destroyed Time Payment would get half of the insurance check leaving us without enough to rebuild our home.This company has been doing this for years to home owners and corporations and making millions on bilking customers out of money for leasing their own eguipment thar has already been bought and paid forI want them to drop the $they say we owe them for leasing our furnace and to not take any action against us in the future[redacted] *And [redacted] *** Regards, [redacted] ***

TimePayment would like to take this opportunity to clarify that we did not “illegally sign [you] up for a contract.” Pursuant to the attached Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) that you signed, you agreed to submit a base amount of $per month, for months for the leasing of a “POYNT Smart Terminal”A copy of this Agreement was mailed to you on August 15, 2016, along with a Welcome LetterTimePayment’s only role in this transaction was that of a finance lessor, purchasing equipment of your choosing from the independent equipment vendor of your choosing, in order to then lease that equipment back to you for a mutually-agreed-upon monthly amountWe first received your credit application on August 15, 2016, when it was submitted to us electronically by the independent equipment vendor, [redacted] d/b/a [redacted] (“ [redacted] ”) [redacted] is a completely separate company from TimePaymentOur records do not indicate that any employees of TimePayment represented the Agreement as being anything other than what it is describwithin its terms and conditionsFurthermore, as the finance lessor, TimePayment did not remove the equipment from your business, and is not currently in possession of the equipmentNotwithstanding the above - due to the nature of this particular contract, TimePayment agrees to close the account and assign it back to [redacted] You may wish to contact [redacted] with any questions or concerns that you have, relating to correspondence which occurred prior to the Lease’s Commencement, or the whereabouts of the equipmentPlease disregard any billing statements which may cross in the mail

TimePayment has had the opportunity to review your account, and we would like to address your concerns in our responseAs an initial matter, please be advised that TimePayment Corpis a finance lessor, located in MassachusettsWe do not have representatives or offices in the state of Georgia, and do not have any way of recovering the equipment ourselvesPursuant to the terms of the Commercial Equipment Lease Agreement that you signed (see section 6, “End of Lease Term”), you are responsible for returning the equipment once the obligations under the Lease have been fulfilledOccasionally, TimePayment’s Asset Department is able to make arrangements with remarketing companies more local to our customers, so that equipment can be picked-up, rather than a customer having to ship it to us in MassachusettsBe advised that this is done as a courtesy, as TimePayment is under no obligation to piequipmentWe apologize if you perceived our representative's email to mean that the equipment could be pickimmediately, however that was never stated and TimePayment has no control over the availability and scheduling of other companiesIn this case, your buyout payment was received on June 27, and you were informed that TimePayment’s Asset Department is working to make arrangements with a company more local to you, to have the equipment picked-upWe apologize that the pickup cannot happen immediately, but we encourage you to work with * [redacted] in our Asset Department, at *[redacted] , or at [redacted] ***, to make arrangements for the equipment to be pickin the near future

No employees of TimePayment have represented the contract to be anything other than a Lease Agreement. The document accurately identifies itself as a Lease Agreement in bold, capitalized print at the top of page one (1) and throughout the pages of the contract. TimePayment is a finance lessor, and not a bank. We do not provide loans, nor do we provide maintenance or servicing of equipment – as is stated in section 12 (“Equipment Servicing”). As stated in section 5 (“End of Lease Term”), you may purchase the equipment at the conclusion of the lease term, for the fair market value (as determined by TimePayment). The fair market value is defined (also in section 5) as being 10% of the aggregate lease payments (which is $403.92), and not by the equipment's original retail value. The current buyout of $611.08 is comprised of the fair market value of the equipment ($403.92), open invoices on the account as of today ($185.75) and sales tax ($21.41). Notwithstanding this information, [redacted] (Supervisor of Lessee Relations) attempted to contact you by phone on Friday, March 17th to discuss an amicable resolution – unfortunately, he has not been able to reach you. If you would like to further discuss an amicable resolution, please contact [redacted] at ( [redacted] ***, or at ***.***@timepayment.com.

TimePayment Corphas received your Revdex.com complaint, and we have had the opportunity to review your accountWe would like to take this opportunity to address your concerns, and clarify the terms of the contract that you signed with usAs an initial matter, please be advised that TimePayment Corp is a finance lessor, as is more thoroughly described under UCC 2AOur only role in this transaction was to purchase the POS equipment of your choosing, from an independent equipment vendor to lease back to you for a mutually-agreed-upon monthly amount (as indicated in box “A”, on page of the Lease Agreement)On May 13, 2015, prior to paying [redacted] (the equipment vendor, as indicated on page of the Lease Agreement), for the POS equipment, TimePayment conducted a recorded lease verification telephone call with you to confirm that you understood and accepted the terms of the Lease Agreement that you had signedDuring that recorded telephone call, you verified your personal information, as well as that you understood that you had signed a Non-Cancelable Commercial Equipment Lease Agreement for a base amount of $per month for monthsAt no time during that telephone call did you indicate that you were not aware that you had signed a Lease Agreement, that you felt pressured into signing the Lease Agreement or that you had not retained a copy of the Lease AgreementImmediately following the successful completion of the recorded lease verification telephone call, TimePayment Corppurchased the POS equipment from LED World, Incand commenced the contractThat same day, TimePayment mailed you a Welcome Letter, accompanied by a copy of the Lease Agreement that you had electronically signedFor your review, I have attached a copy of that Welcome Letter, as well as a copy of the Lease AgreementOn June 2, 2015, TimePayment received check no [redacted] for $1,Because your account is son monthly billing, check no [redacted] posted to your account and covered the next monthly invoices, as well as part of a 6th monthly invoice – which is why you did not receive billing statements for those monthsUnfortunately, because TimePayment Corpand the independent equipment vendor are separate companies, no representatives of TimePayment Corpwere present-for (nor aware-of) any correspondence, documentation or equipment quotes which may have been exchanged between your two companies prior to our involvement in the transactionAs stated in the Agency Disclaimer section on page of the Lease Agreement: “NEITHER SUPPLIER NOR ANY SALESPERSON IS AN AGENT OF LESSOR NOR ARE THEY AUTHORIZED TO WAIVE OR ALTER THE TERMS OF THE LEASETHEIR REPRESENTATIONS SHALL IN NO WAY AFFECT LESSEE OR LESSOR’S RIGHTS AND OBLGIATIONS AS [THEREIN] SET FORTH.” Should you have any questions or concerns related to your interaction with the equipment vendor, then that must be discussed with the equipment vendor directlyCurrently, the Buyout Amount for your account is $4,– this quote is valid for daysAlternatively, you may continue making monthly payments, as agreedTo date, you have submitted of the requisite monthly lease payments, with payments remainingWe sincerely hope that this response has clarified any confusion related to your TimePayment accountPlease do not hesitate to contact our Customer Service Department at our toll-free number with any further questions