Jammin' Butter Reviews (%countItem)
Jammin' Butter Rating
Address: 168 Roweland Drive, Johnson City, Tennessee, United States, 37601
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That Daily Deal - HORRIBLE. I purchased my item well over a month ago. I spoke with their "customer service" and they lied several times to me, then blamed USPS. I've asked multiple times for a refund because it's been 5 weeks and I still haven't received my item, but now they don't respond. I'd be embarrassed if I owned this company.
Hello Danny! We're sorry for the trouble with your order. We've gone back and reviewed the email thread with our agent, and the agent never lied to you. They explained that carriers are having delays, which they are. They provided full details on the response we received from our main carrier on what was going on with packages. They asked you to wait a few extra days to see if the package arrived. When it didn't you contacted us again, but there had been an updated ETA on the carrier's site. She again, asked you to see if it would deliver by THEIR estimate. The agent hasn't replied back due to being out of office. However, we did go and review your order and can see it still hasn't made it to you. We're so sorry for the inconvenience and the trouble, however with everything going on sometimes extra wait time is all it takes for a resolution. We're trying to play by the "new" rules of COVID-19 and the delays it has caused in retail and shipping. We'll go ahead and get a refund issued back for this purchase, and you'll see the credit post within 2-5 business days.
Order#*** was never received. Requested for a refund twice and have not received. This was for 2 bottles of *** All Purpose Disinfecting
The total refund requested is the paid amount of $
Refund my money. I am a senior with limited funds
We apologize for the delayed reply from our Customer Support, but they did email back on the ***. This package shows it was delivered via
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the item with the tracking # given. I did check with *** and does say was delivered. Nevertheless, I did not get the merchandise. I am a senior with limited funds. I am also a good customer of this business. Thank you.
The customer can file a claim with ***. We shipped the product, and they claim to have delivered it. We apologize for the inconvenience.
Excellent service the orders take a bit to ship but that's generally stated on their site. Some items will ship immediately some take time people who don't understand that need to read the sites information.
Thank you so much for taking the time to leave a review! We appreciate your kind words about our service, and we're glad you've enjoyed shopping with us!
Company will not respond to email for request for refund.
On***, I placed an order for 10, 2 pack *** face masks. On *** I received the masks in the mail. Upon taking a look at the masks, they have *** writing all over the front on the mask. On *** I emailed their customer support center to explain that the masks I received were not the ones pictured and requesting a refund. Since they had not responded to a previous email I had sent with questions about my order, I have no reason to believe they'll be replying to my request for a refund.
I'm seeking a full refund in the amount of $
The writing doesn't make the masks any less useful. If you'd like to return them at your cost, you may do so. Our return address is ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
I've received an email allowing me to return the item. I will have to pay shipping costs back, but I'll consider the matter satisfactorily closed once I've received the full refund of $***. Thank you.
I was charged TWICE for nearly $100 and have received no reply after two weeks and two emails. Im out of work and sick with covid19 and I desperately need the double billing refunded. I put in ONE order but they processed it twice and BILLED ME TWICE. They ask for all your personal info including phone number but they don't have anything in place to stop for double billing an order?? Just by reading the responses on here, its obvious they are combative and loathe to take responsibility for a poorly run business.
Hello, we found 2 orders placed with your account on May 2nd. These are for $72.60, and both used a coupon code for a discount. Since 2 separate orders were submitted, 2 separate orders were charged and shipped. If you do not want the items, you may return them for a full refund.
I put in ONE order and it went through TWICE on your end. This is YOUR ERROR. And your error to FIX. IF YOU DONT HAVE THE MEANS TO CHECK A DOUBLE ORDER ON YOUR END, THEN YOU SHOULD NOT BE IN BUSINESS. People can not just leave the house to go to a post office DURING A PANDEMIC. YOU SEEM TO UNDERSTAND THAT WHEN YOU SCREW OVER A CUSTOMER, YOURE DOOMING YOUR BUSINESS. I CANNOT WAIT TO SEE YOU WORTHLESS HIPSTERS GO OUT OF BUSINESS FOR RIPPING OFF PEOPLE DURING A PANDEMIC.
THIS IS A WARNING TO EVERYONE. THIS COMPANY UNDER THE NAME THE DAILY DEAL, 13DEALS, JAMMINBUTTER, ETC. ***WILL RIP YOU OFF
We'll certainly pass your feedback along. Thanks!
I cancelled my latest order after a month of non-delivery and ignored emails. Within minutes of cancellation an email claimed that the order shipped.
After a month of ignored emails where the product that was charged immediately on my credit card, I wrote cancelling the order. *** emailed back quickly to say that it was shipped. It wasn't as it took over a week to travel a few hundred miles.
I do not need the product so asked for a mailing label to ship it back. They have ignored the multiple return product request.
If this company continues to ignore me, I'll open the envelope to check the product for legitimacy. If defective, I'll contact the FTC and file a complaint with them.
I need a mailing label to ship the very light envelope back. Perhaps they will be bothered to respond to the Revdex.com?
Customers do not have the ability to cancel orders themselves, if if they didn't get a confirmation from CS the order was canceled, it shipped as scheduled. We can not guarantee the cancellation of an order once it's submitted. If the customer does not want the merchandise, we can issue a refund in the form of store credit and the customer can donate them.
(The consumer indicated he/she DID NOT accept the response from the business.)
Unacceptable. I received NINE automated emails stating they they were working on it. I had SENT 13 messages! The day I cancelled the order nearly a month later they wrote saying that they had shipped it.
They had not, as it arrived much later than a one day delivery from a few hours away would suggest.
I want a mailing label so I can return the product as I filled it elsewhere.
This is NOT a good company to buy from.
Sending multiple emails only slows down replies further, and this is mentioned in each automated email you received. We clearly state to send ONE email, as sending multiples will cause more of a delay. This is because we answer oldest emails first, and with each new email you send you get bumped to the top of the list. Deliveries do not take one day, they take 3-8 business days. We are happy to issue a full refund if the package is returned to us, or we can issue a full refund in the form of store credit and the products can be kept or donated.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not have sent more than one email, but the original was ignored. Subsequent emails triggered a long generic email.
On THE DAY after about a month, I wrote cancelling the order that was charged immediately, I received a message that the envelope was shipped.
In fact it wasn't as it only takes a day for shipments from *** to *** to arrive. It took about a week, meaning it wasn't shipped.
I'd like a shipping label so I can return the unopened envelope and receive a refund, NOT a credit voucher as this company is not worth doing business with again... unreliable and slow.
As the company refuses to send a shipping label, I will accept their offer - "... or we can issue a full refund in the form of store credit and the products can be kept or donated."
They can send the credit voucher to my email address - ***.
Very poor customer service, terrible shipping arrangements, defective merchandise. All apply to this company. I'd give it zero stars if I could
We received your email on the 11th, and then you emailed again in response to an automated email. You haven't even talked to a Customer Support agent at this point. We hate that you received defective merchandise, but you haven't even given us a chance to help and you are already reporting negative complaints. Our CS team is working to get to all emails as quick as possible, and you should be hearing from a PERSON soon. Have a nice day.
The wrong items were shipped to me. I tried to email the company on multiple occasions but they do not respond.
Wrong items were delivered. I emailed trying to get this rectified but they do not answer. They email me everyday with advertisements but do not respond to my request for help.
This is for my order info:
Order No: ***
Completed ***
I ordered the *** tape and they are supposed to be 8" x 5' in size. The product I received is 4" x 5'.
How do I get my order corrected?
Thanks
I want the correct items sent to me.
We have issued a % refund for the size difference.
(The consumer indicated he/she DID NOT accept the response from the business.)
How is sending the wrong item and then only giving % refund an acceptable solution? This company is ***. Please protect the customers from their shady business tactics. Please shut them down.
The tape is still 100% usable, it's dimensions are just off. We are a discount product site.
Placed order for *** masks ***. Sent 3 emails. Last requesting cancel order. Have not received any cancellation email
On *** ordered *** masks. Did not receive within time stated in email. *** sent status email. Received canned response. Stated if you wanted to cancel you could. *** sent cancel email. No response. Have since ordered and received from different company. Money was taken more than a month ago for a product never receive
Cancel order and send refund on masks that have been purchased and delivered after this order.
Please have the customer provide their email address or order number. There are no details or accounts with this first and last name.
(The consumer indicated he/she DID NOT accept the response from the business.)
Requested information on uploaded documents.
Please review. Thanks
The customer's order was shipped and delivered via
Placed an online order on *** for *** masks and never received them. I haven't heard back anything even after following up.
I placed an ordered from *** on *** for 2 Pack of *** Masks and never received them. I also asked the status of the order and after a while a refund but there is no response.
Purchase Date: ***
Order Numbers: ***
Payment Amount: ***
Payment Method:
Either the delivery of the purchased product or a full refund
I received the order today after more than a month. You can close the complaint
Cheap, ugly jewelry
Horrible customer service
1 star because you have to rate something and the little bags jewelry comes in is cute
Hi Amy! We're sorry to hear you had a bad experience with us! We're only showing you've interacted with our Customer Support twice in the course of your 18 month subscription with us. The first was in 2018 when we updated your address for you, and the 2nd was yesterday when you requested to cancel. An agent followed up to that request today. We'd love to know what experience left you thinking we have horrible service, because we'd like to address that and improve it. We also hate to hear that you haven't enjoyed the jewelry you received for the last 18 months. We'll certainly pass your feedback along.
I placed an order from That Daily Deal on April 7th for KN95 masks. On April 17th I emailed for an update and received an automated email stating that there was a delay in them. On April 26th after not getting a further response from the first email when the automated response said that I should have I emailed support for That Daily Deal asking for a refund on my order and never received a response. On April 28th I sent another email to That Daily Deal support and copied Jammin Butter support on that email AGAIN asking for a refund and still didn't receive any type of response but the following day I received an email that my order was being shipped. According to the shipper's website they still have only received "Electronic shipping info" which was received on April 30th and have yet to receive the package to ship on May 5th. Again I've requested a refund for the purchase that I've never received and they haven't actually shipped yet almost a full month later.
Hi Alex! We're so sorry for the long wait times. We're just behind due to high volumes of emails and orders, and our team is working to get to everyone. We have gone ahead and canceled out this order and issued a refund. You'll see the credit post within 2-5 business days.
Nearly one month ago I placed an order for a protective mask advertised by 13 Deals, a Jammin' Butter LLC company. It wasn't a large order - only 12 masks, but we urgently need these. The masks were advertised to arrive within 3 - 8 days. For over 20 days we've been waiting. I tried contacting the company to find out when they expected the order to arrive. Upon emailing the company, I received an automated message that the item is delayed. How delayed, nobody knows. I emailed to ask, but there was no reply. I tried calling the phone number listed on the Revdex.com website, and there was no answer except for a voicemail box that's full. Its appears that Jammin Butter is selling an item that they never had in stock to sell but realized an opportunity based upon pent-up demand.
Attention Revdex.com: Based on my negative experience and the many negative reviews listed on your website, I wonder how does the Revdex.com classify this business as an A rated business?
To Jammin' Butter, my request is the same. Kindly let me know when can we expect to receive our this order so we can decide whether or not to cancel the order. The order number is X-XXXXXXX.
Hello, we apologize for the delays. Please note that the 3-8 days is transit speed, which is once an order leaves our warehouse. We are operating under uncertain times right now, and due to high volumes of orders on a very high demand item, ship times are delayed. Our office team is currently working from home, so there is no one in the office to answer calls. We also have very high volumes of emails, and our CS team is working to get through them all as fast as possible, but we are just a small team of 3 so it takes awhile. This order is still in processing, and waiting on tracking to be assigned. It may be another 2 weeks before the order is in transit to you. If you do not want to wait, please let us know and we can easily cancel and refund the order for you. Thanks!
More than two weeks have elapsed since the prior complaint and vendor response and we have still not received an order. (The same is true of other customers who placed orders$. I would like to petition the Revdex.com taking into account all the other negative for this vendor and that their rating be demoted. What are the criteria for an A rating? It seems this vendor is taking orders without inventory and only then trying to source the product. They make promises and don't deliver. Making matters more annoying is providing the impression that the order is about to be fulfilled. What good is a Revdex.com rating if we can't rely on the rating?
We have tens of thousands of customers that have received their purchases. Upon reviewing your order, it's in transit to you via http://www.tracking.smartlabel.com/?trackingvalue=9274892700507207362615. It seems to be delayed by the carrier, which is out of our control. We did ship it, and it is on it's way to you.
Her website That Daily Deal sells products they don't have in stock with no plan to ship them but charges customers immediately making it difficult to get a refund or charge back. Her business has no telephone number and she hides behind a series of business fronts. I only found her name through whois.
Hello, sorry for the delay in getting back to your email. We see it was received on the 28th, and as explained in the automated response, we are experiencing high volumes and reply times are delayed. We have canceled the order and issued a refund. You'll see the credit post within 2-5 business days.
PITIFUL They Don't answer phone or emails Steal ur money never provide paid for merchandise AVOID ThEIVES
We are unable to answer our phone, as our agents are working from home due to COVID-19. Our team is working as fast as they can to get all waiting orders out, but it takes time due to us being a small company. Your order has now been canceled and will refund via your PayPal complaint once that process completes.
web site charged a different amount that advertised for an add-on item.
On ***, I placed the order *** on ***
I chose 3 sets of 2 plastic bottles for $*** each. As I was checking out, after the review screen, and before processing my credit card, I was offered the "*** Water Bottle" for $*** as an order add-on. I accepted the offer as the price is enticing. The next screen was the order receipt (no additional review offered), which included the *** Bottle for $*** (this is the regular advertised price on the site for this item).
I immediately tried to call them, no success. I have sent within minutes an email asking to correct the amount, or cancel the order. There has been no answer to this email, and to the subsequent emails thereafter. My credit card was charged right after the order, and no adjustment has been made to date - 20 days later.
Ask the site (***) and parent company Jammin Butter. to stop these practices. I am only asking for my $back - it seems easier at this point. Many other customers may have faced the same issue. I suspect most people do not even realize the discrepancy in the billing. The amount is small enough so that customers decide to let it slide. I see this as an improper practice for a business operated in the U.S. The same small issue, repeated thousands of times by this business may bring a lot of profit.
We have issued the $back to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
Prompt response. Refund has been issued.
Stated "for immediate shipment". But nothing 3 weeks+ later.
If its a 2 week processing time, then we are back to mail order catalog times.
This is the 21 century. So you have zero stock and order it for your vendor when a customer orders it from you. Sorry, this is unacceptable in 2020 (or even 1989). Nope will never again deal with these guys. Once the refund comes through, the domain will be blacklisted on my DNS so I never see anything from these hucksters.And Revdex.com, how does a 2 star rated company get a A rating from you?
Oh yeah, they paid for the membership. (Yes folks its a play to pay org. I was rated in the past and left. Zero value for my money there too)
The company at this time is doing business unethically. On their site, they are taking new orders for KN95 masks, stating they can take (up to) 14 days for shipment. However, they are terribly back-ordered on the items! I placed an order for their KN95 masks on April 5th...my money was deducted by 13deals from the Visa pre-paid debit card...the company created and provided a (bogus) Tracking Number on April 7th...they still do not have the stock to fulfill this order 16 days later! I have a chain of messages in email and Facebook between myself and 13deals, where they admit that they are only sporadically getting a few masks at a time. They openly suggest to customers to CANCEL PREVIOUS ORDERS for a refund due to shortage! When they are backlogged for half a months' orders, they SHOULD NOT BE ACCEPTING NEW PAYMENTS AND ORDERS by claiming this items is "in stock" on their website!! What a disgrace! Sixteen days ago, there were other companies who had these masks in stock which I could have ordered from...but I trusted 13deals because of successful shopping in the past. NEVER AGAIN. Today, no other companies have these masks...and come to find out, neither did 13deals!! I'm high-risk for COVID due to several underlying health issues, and I regretfully trusted this company to deliver an item which was very much needed. Not to mention that I have no way to cancel for a refund, because the pre-paid debit card which I used has been deactivated a few weeks ago! After all this was explained to the company (which also DBA ThatDailyDeal!) multiple times, they are simply repeating their excuses that supply is difficult for them or anyone to get. STOP SELLING THESE MASKS WHEN YOU ADMIT YOU HAVE NONE COMING IN. TAKE CARE OF THE CUSTOMERS (SOME OF US REPEAT CLIENTS) WHO PAID YOU ALREADY.
We are being honest and up front with customers. Shipments are not moving normally due to COVID-19, and that is 100% out of our control. If you do not want to wait, please let us know and we can cancel your order so you can find the items elsewhere.
Company is not being upfront. They are continuing to sell these masks which do not exist! As a matter of fact, the company listed the masks as "Out of Stock" for a while and then chose to relist them as "In Stock" again for new orders...although the items have been backordred for at least a month because Jammin' Butter never received them from overseas! No mention is being made on their site that these are PRE-ORDERS for items which are not in stock! Money has already been deducted from accounts at the time new orders are placed by unaware customers...rather than deducting funds when shipments are fulfilled (as is standard practice for online retailers). So this company is raking in money by accepting orders for items they have no guarantee they will ever receive! An offer to refund an old order only when a customer gets impatient and complains is NOT the same as conducting ethical business!! JAMMIN' BUTTER HAS NO RIGHT TO ADVERTISE AND ACCEPT MONEY FOR MASKS FOR WHICH THEY HAVE NO INCOMING SUPPLY! NO company has the right to do so, especially without making it clear upfront that they have none and have no idea whether they will ever get any!
We have explained to you the situation. We are sorry that you aren't understanding that a lot of stuff is out of our control during all of this. We do have masks, and we have more coming. Everything is just delayed right now.
Below are multiple DIRECT QUOTES from this company in regards to the masks they have been selling and unable to fulfill. Perhaps I am approaching this incorrectly; I will place this as a COMPLAINT rather than a review where the business continues to respond and deny / defend its unethical behavior. The fact that any company reacts this way to an HONEST review on the Revdex.com speaks volumes about their integrity. See the below quotes from company where they ADMIT that they have no definite supply on the way, and they cannot get the shipments released to them because of regulations!....
"We went from getting large shipments on a regular basis, to getting small shipments every week. We are getting masks, it's just not a lot. This is why it's taking longer than expected to fulfill all orders. We have thousands of orders placed in early April. So, that's why I can't give you an exact date on when yours will ship in that mix."
"It's very hard right now but we have been working to get the shipments we have on the way released and to us so we can fulfill the orders we have, and that we continue to get."
"We are doing the best we can with what we have, and with what new rules have been applied."
"Your order has already secured the product. It's just a matter of GETTING the masks as I've explained. We have shipments in transit that will cover all of the orders we have waiting PLUS new orders. It's just a matter of the regulations letting those orders move to us."
We clearly told you within the quote you sent "We have shipments in transit". Transit is movement, and they arrived. Our team is working to fulfill the waiting orders. Your patience and understanding during this crazy time would be appreciated.
I have with ThatDailyDeal and another Jammin Butter company for over a year and have been completely satisfied with their customer service. Anyone who can read can see that they explain their policies - ordering, shipping, and returns - in detail. This is a good company to deal with.
Bill, thank you so much for your kind review! We are so pleased to hear you've been a satisfied customer for years! We can't thank you enough for taking the time to share your positive experience. In a world full of negative, it's so great when someone shares positive feedback! We hope you have a great day!