Jammin' Butter Reviews (%countItem)
Jammin' Butter Rating
Address: 168 Roweland Drive, Johnson City, Tennessee, United States, 37601
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I received a package that was ripped and broken open and subsequently taped by the delivery company. The order was missing socks and had a broken item
Repeatedly.....I have contacted them via email, facebook and have tried to call them, all to no avail. I have asked for a replacement for the broken Darth Vader mug and a credit for the missing socks....no answer...no nothing. I should have read about this company before I purchased...REALLY HORRIBLE EXPERIENCE
Just to be clear....I want the mug replaced and the socks refunded..see the order below...my phone number is *** email *** *Please note, if your order includes any pre-order items the order will not ship until the timeframe specified in the product description. Order No: *** Completed *** 19:01 BILLING DETAILS *** SHIPPING DETAILS *** Thank you for shopping with us! Help spread the word about That Daily Deal and share your purchase on Facebook and Twitter! Important: Your credit/bank statement will reflect this charge by That Daily Deal. Need help? Email us at [email protected] for assistance during business hours M-F 8:30 AM - 5:00 PM.
We emailed the customer back on ***, and refunded for the missing items and broken mug.
(The consumer indicated he/she ACCEPTED the response from the business.)
I CANCELLED THIS COMPLAINT AS SOON AS I HEARD FROM THE COMPANY...WHY YOU DID NOT FOLLOW UP AND CANCEL IT?
"Stupid Good Deals" was a perk thes company offered this*** season. As of today, I have yet to receive my*** presents for my loved ones
I have spent about $*** on your site in*** presents. I saw no reference to a*** cutoff date on your site, and trust me, I looked. I checked the shipping procedures portion of your website which stated all orders will be shipped within 3 to 8 business days. The last*** order I placed was done on ***, but the most important one, that cost me $*** was placed on ***, which by your shipping standards should have been here by now. It is***, and the packages have still not arrived.
This is not acceptable! Your Customer Service email site says that all further inquiries into the matter will go back to the back of the line. I have also called your Customer Service line that starts by saying, "Not to worry as long as the order was placed before the 15th, which includes your stupid Good Deals, etc., then goes on to say as long as you've placed the order by the cut off date of the 4th." I am assuming this is to confuse your customers, which is wrong! There has been no update to the Stupid Good Deals products I still have not received. There is no tracking just something that says "Processing Order Will Ship Soon." I need to deliver some of what is in that $*** order tonight. Basically, what I am saying is, I want my money back if I don't them before 2:45 Central Time.
I am saving a copy of this and if I do not get what I want, it will be sent to the Revdex.com of Tennessee, which, since you have a rating of 1 star now, and I don't believe this is an isolated incident, will drop your score significantly.
I trusted you, and you violated that trust, as I'm sure you've done to countless others this*** season.
Sincerely, ***
(If you are reading this because you are a representative of the Revdex.com, I will keep you posted as to the outcome of this. This is just informative to bring you up to date with what may become a claim against this company in your home state. As of *** I've yet to receive presents or a return email from this company. I'll let you know if there is any further information. Thank you so much for reading, and have a ***!)
I would like my money back. Money is tight this year for us which is why I used Jammin Butter as my main source for presents, but I wasn't able to give out those presents due to the company's negligence.
We responded to the customer today. We have a high volume of emails right now due to ***, and we were out of office from the 22nd until today. She has been refunded for the large order she mentioned, as well as for some toys she found to be cheap (that she addressed in a different email). We've also asked her if she wants additional pending orders canceled, and we are waiting for a reply.
(The consumer indicated he/she DID NOT accept the response from the business.)
They have lied to you. They offered to refund me $*** for one of the orders, which actually,even according to their websit, cost $***. They made no mention of being reimbursed for the faulty items I received, and also made no mention of giving me the option of cancelling the other orders, but I am assuming they are not sending them. This is, of course because I haven't received anything from them in over a week. So, without any compensation for the faulty items they owe me $***, and this I pulled straight from their own website.
There response was exactly as follows, "Hello there! This email is to let you know that a refund of $*** was been issued to your card used on order number ***.
Please note that although we have indeed issued the refund, your bank/credit card may take up to 3 days to display it.
Please let us know if we can do anything else for you.
- Jammin' Butter Support Team "
The customer is incorrect in their reply. We issued a FULL refund for the order. It was issued in 2 refunds. One for $*** and one for $***, which added together equals $***. We would be happy to provide screenshots of these transactions. We are also including the EXACT wording that was sent to the customer below:
You
replied to ***
closed
Hi there,
I'm very sorry for the trouble with your orders, and the delay in getting back to you. Unfortunately, we have a very high volume of emails during this time of year, and it takes us a bit longer than normal to respond.
Since we weren't able to ship your pending order in time, I've followed your request and issued a refund back. The order has been canceled, and you should see your money post within 2-5 business days to your account.
Again, sorry for the trouble and inconvenience!
Best wishes,
***
and took ownership
*** at 01:27pm
You
replied to ***
Sorry, one more thing. My email wasn't very clear, so I wanted to go into more detail.
I've refunded order *** in full.
I've also refunded the toy guns on ***.
Another question is, do you want me to cancel the 3 other pending orders? Or did you just want the one large order canceled?
Best wishes,
***
As you can see, BOTH issues were address and we specifically asked if she wanted the pending orders canceled. She did not reply to us.
We have canceled ALL pending orders and issued refunds for the customer at this time. We will not be accepting any future orders from the customer at this time.
I've been ordering from them for years & now do their SGD's. I enjoy shopping with them & find some unique items at a great price. This is the first year though that I have run into any problems. They missed a small item in my box, but when I contacted customer service, she was polite & sent it right out. SGD's had offered 'free' items during the holiday season, like on Veterans day they had a special, that if you bought on the 11th they send a pair of Kong gloves with the pkg. The gloves didn't get into the box. I did contact them so I hope they send them, as they are a Christmas gift. I think they are experiencing growing pains & are getting so many orders it may be hard to keep up, but I like them & their items & feel they try to do a good job. :) I am 66 & I will continue to buy from them. I just hope the rest of my orders get here before Christmas. I can see how they could miss something with so much going on & so many orders. Again, I like seeing the different items they list. Fun & unusual. I love the demonstrative videos too. I've referred them to several people !!!
Thanks so much for taking the time to write us. Our Customer Support will get the missing gloves out asap. They're working to get through all waiting emails, as you can imagine volumes are much higher this time of year. Someone should be in touch soon! :) Have a great day!
sold shoddy product
bought 2 spin scrubbers. I found it not to work . told them and they refunded the first one .The second one I gave as a gift only to find out weeks later that one didn't work. I e mailed them and told them about the second one and was basically told they cant do anythihg said it was company policy tuff! this company after research goes under many different names . bunch of scam artists if I don't get any satisfaction Im thinking maybe a class action lawsuit!
refund and stop the shady deals(selling junk )
The customer is requesting a refund for a product that is far outside of our policy. Our policy is clearly displayed on our return FAQ page, which the customer can view here: https://www.13deals.com/store/returns.php
As we've told him, there is nothing to be done since the product was delivered in *** and it is now ***. With his original complaint, it was brought to our attention via a *** dispute on ***. The customer received that product on ***. This is why a refund was issued, because he was within our return policy dates.
However the customer is now asking us to refund a product he's had in his possession since ***, and we will not be doing that. If the customer would like to pursue a lawsuit over that, we will be happy to provide all documents showing his purchase dates and our refund policy.
If the customer is not happy with the deals we offer or the products we carry, we urge him to shop elsewhere at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
Shoddy product, doesn't work, not one but 2. Bought two products. Both broke within days. Unacceptable. I will never do business with these people and advise others to beware. BUYER BEWARE! Junk!
Product was delivered much later than guaranteed. Product that was receive is the incorrect product. Contacted customer service regarding both.
Order Number ***
Placed order on ***
Advertised that first shipment delivered within 14 business days. Product received *** - 22 business days after the order was placed. Item received is incorrect.
They claim you will receive you product within 14 business days. When that did not happen I contacted them to let them know. They apologized for the delay and told me they would be sending it that week. I immediately told them not to bother and to please just cancel the order and refund me. They responded the same day telling me the box had already shipped. When I finally got the box, a month later, it was the wrong box. It was for a large dog and I have a small dog. All of the toys and treats are too big to even fit in my dogs mouth. I contacted them and told them about this and they asked for a picture, which I sent. They have not responded.
I would like a refund of the purchase price.
We have responded to all of this customer's complaints via all of the different sources, and we are continuing to work with him via our Customer Support email. The customer has stated they're taking the matter to his credit card company, which limits our ability to help him. When a transaction is disputes, we are no longer to refund on our end. Our Customer Support emailed him back again this morning, and we are waiting for a response before continuing with return options.
Shipment always delayed with no contact.
I have been patronizing ***(a subsidiary) since ***. They began their *** club ***. The premise is that you have a whole month to order goods and then they send the entire box for $shipping. For first few months, I would receive the box no later than the 20th of the following month. So for ***, I would receive the box *** 20th. As time went on, it would take longer and longer to receive the box. I would try to contact them and I would get an many excuses. Mostly, it was due to their not having enough people to get the shipments out. I spoke to people at the business and gave them suggestions to make the process go smoother. I further let them know that they may run into an issue with the credit card companies because we pay upfront for these items and they're consciously not shipping due to incompetence. On top of that, they aren't communicating their issues with the customer. My number 1 suggestion was to let people know that their shipment would be late and why. They said that they don't contact customers because there are too many. I began ordering less and less items and let them know why. Just this last month (***), I ordered only a few things. At the beginning of ***, they began a new program that now they close your order every Sunday and you still have to pay $per order for shipping. They did this to get the items out faster. I applauded this and agreed it was a much better process. I still didn't have my *** box though. I contacted them today to find out that they haven't shipped any *** boxes because they want to concentrate on all the *** orders. This act is a conscientious decision to negate the *** orders and place them at the back of the queue. All of this was done without contacting one *** customer.
They are in danger of committing fraud. Here are the elements. (1) a false statement of a material fact - I was promised the boxes would be shipped in the first 10 days after the closing date which is ***th.(2) knowledge on the part of the defendant that the statement is untrue - They knew of the new program and decided to ship those boxes first.(3) intent on the part of the defendant to deceive the alleged victim - I was deceived because there was no information, prior to ***, that my shipment would be delayed.(4) justifiable reliance by the alleged victim on the statement - They shipped via *** so they have the records to show their lack of action to ship in a timely manner(*) injury to the alleged victim-I have laid out money expecting that I would receive these items around ***th. They have no trouble taking my money, but failed to meet the expectation they have themselves set.
I just want the items that I paid for and I want them to recognize that they can't treat consumers like this. Below is what I ordered. They have my money but I don't have my goods. Shipping isn't free;It's $for everything. The statement is fraudulent.
I want the items I ordered in a reasonable amount of time. Also, I want them to improve their return policy. It's a 7 day policy, but they say things like "Order for Christmas". One of the items I bought for a friend starting a new job was a remote controlled zombie. It was a few weeks between the time I received it and the time the person began their job. The toy worked for 30 seconds. When I contacted them, I received a whole thing about their return policy. I was amazed that they can make me wait over a month, encourage the gifts for the holidays and than not stand behind their product. That is another reason I became very cautious about what I purchased. They shouldn't encourage buying for a faraway holiday and not stand behind the product. Also, if there is a delay, contact the customer and let them know. For the*** box, I had to wait for something they were waiting for from China (I assume) and that delayed the box by 10 more days. I called around ***th and was so angry that they didn't even bother to drop me an email about the delay or give me the choice to drop the product so I could have the other items.
We appreciate the customer for taking time to provide feedback on how to improve our services. That information has been passed along to upper management. However, as with all businesses, the customer has the option to not purchase from us if they aren't happy with our service or policy. As we've advised to the customer multiple times, we are working on bettering our shipping schedule for a program she willing participates in. She has expressed concerns multiple times, and continues to order all the while calling us a "fraud company". While we appreciate her for sticking with us, we do see that it's now in both of our best interests to sever the business relationship. We are not providing a service to her in which she is happy or satisfied, so we will no longer be accepting orders from her. Her last *** orders are currently in transit to her via *** and are showing a ETA of between the ***.
Under their company *** they shipped & charged me for a 2nd box well after I used their site to cancel account.
In *** I used a coupon code to get a first box from *** for $***. I was charged on *** and received the box a short time later, and due to the poor quality of some items in it, the condition of others, and the general lack of value in my opinion, I went on their website on *** and canceled. On *** I received another box and so logged on to my bank account and found I had been charged $*** on ***. I logged in to *** and found that instead of it showing as 'Canceled' on ***, it simply showed 'Changed'. I emailed their support (we exchanged a total of 8 emails) but all they said - repeatedly - was their system didn't show it was canceled, and no refunds once a box is shipped. I have offered to return the box, to donate it to a pet shelter, and asked them what they would consider a fair resolution. All they respond with is 'no refunds after shipment'. But I never got an email telling me a 2nd charge had been assessed or that a 2nd package was being prepped (like I did with the first box) so I had no way of knowing the cancellation on *** didn't 'take' (or got ignored). Therefore I had no way to know to request a refund before the shipment was made.
I want the $*** refunded to me for the charge made on *** after I used their site to cancel on ***.
We have checked in multiple places to see if the customer did in fact cancel the subscription, and there was no cancellation until ***. Screenshots of her account history can be provided upon request to show this. Had the customer contacted us when she saw the 2nd charge (***) we could have certainly made an exception to our policy and issued a refund and made sure everything was canceled. However, once a box has been paid for, processed, packaged, shipped and delivered....we are not able to refund it. We clearly state this in our FAQ section. The customer's account has been verified canceled so no future boxes will bill or process to the account.
They ship different a product than what is listed on their website and then they want buyer to spend on return shipping for refund will not do any RMA, horrible customer service. Even after provided several evidence of false advertising they don't accept
Hello Ms. we apologize you weren't happy with our service. I have checked into your account and I'm showing that we refunded you for the incorrect product and have also worked with the web team to ensure the listing is 100% correct. We'll be reviewing the customer service you were provided and take any action necessary if the support provided wasn't a good representation of our company. We hope you'll have a great rest of your week, and we greatly value you taking time to provide this feedback to us!
False advertising : product listing and image in website do not match product shipped
1) Key product feature hidden from buyer
2) pictures on website dont match product sent
3) product rate (specifically joule rating)
4) misleading product pictures
Fix their website with correct images and literature and refund my money
Our customer support originally did not see the difference in the item we sent, and the wording on our website. We sell 1000s of products, and our staff do sometimes make mistakes. A manager took over the emails and corrected the issue on our website and issued the customer a full refund for the product due to the error.
(The consumer indicated he/she ACCEPTED the response from the business.)
Only Manger "***" took up this situation logically and responded professionally. Accepted their mistake and also issued refund. I just wish the their customer care would not have put me through the process of exchanging dozens of emails and all the baseless argument their agent made initially
I ordered from *** back on *** I haven't received anything from them. Tried to contact Customer Service ...they don't take calls!!!
My order #*** placed on *** I haven't received it and cant contact Customer Service because they don't take calls on their phone. MY MONEY WAS TAKEN BY
GIVE ME MY MONEY BACK I DONT WANT YOUR PRODUCT!!
We're sorry for the long delay on your order! Our vendor was late getting our supply to us. We've canceled the order and issued a full refund back to your account. You should see this post to your bank/credit card within 2-5 business days.
In the future, you can reach our customer support by emailing *** to cancel or check on an order.
(The consumer indicated he/she ACCEPTED the response from the business.)
account says order processing and ships soon, but it has been 6 wks
Business processes my order of 2 items, payment is taken off ***, but after 6 wks, no delivery yet. Businesses like *** will not take your money until the item is delivered. I have emailed them twice with no response that they received my email which most businesses will do. Their site says chat is available, but even the chat does not come up through *** or ***. It came once on *** but then disappeared amidst the start of the chat entry, so their chat service is unreliable. They do not include a phone number to speak to a live person which also is suspicious.
either refund if product not available, or assurance of delivery. I also would appreciate notification of receipt of email and time frame to expect a response. If they say chat is available, them make it available instead of no chat button or service.
We're sorry for the delay on your order. We also apologize you had issues getting a hold of our Customer Support. We've checked our email records, and can't locate an email from your address of *** However, if you'd like to reach out to CS please email them directly at [email protected]. We will have a representative reach out to you today to discuss order options. sorry again!
Business replied 4 days after my email:
Hello,
I have received an update from shipping with the ETA on the garden hose. I just spoke with our shipping manager, unfortunately the transit company lost some of our pallets off of the shipment so we're waiting for the shipping company to either locate the lost merchandise or for the company to send us a reshipment within the next three weeks (this is the earliest they can fulfill the order). If you'd like to wait, Our vendor supplier is working with the transit company and vendor to get the garden hoses reshipped as soon as possible.
Thanks,
***
--
***
3 wks is now over and still no delivery of products. I have emailed them again complaining of no receipt of products, yet still they took my payment.