Jammin' Butter Reviews (%countItem)
Jammin' Butter Rating
Address: 168 Roweland Drive, Johnson City, Tennessee, United States, 37601
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Deceptive practices. This seller buries in their fine print that items take 3-4 weeks to arrive. They refuse to cancel orders and don't give refunds. And their customer service responses are disrepectful and combative.
This is not a company that cares about satisfaction. They gladly accept your order and then tells you to stick it in your ear.
Shockingly out of touch with e-commerce practices.
Gary, as we've explained multiple times this information is not buried. We state it can take up to 10 business days to process and ship an order, and then transit speed is 3-8 business days from there. It's the first topic at the top of our FAQ section, and accessible 24/7 for any that has questions about how our products ship. We are a small company with one warehouse out of Tennessee. Also, we do cancel and refund orders, when they aren't in transit. You contacted us via email on 1-20-2020 but your order was already in transit, meaning it was already out of our warehouse and not available to pull or cancel. Your tracking shows the package was delivered, but as you've advised to our Customer Support team, you refused the package. This is also stated in our FAQ as an unacceptable way to return a package. However, we advised IF the package returns back to us, we will issue a refund. No package has been received at this time. We aren't being disrespectful, and have only pointed out that your expectations didn't match to what we clearly state we do. We state exactly how our business operates so customers know you are getting a get deal, but the ship times are longer. That's the trade off. This practice is used with MANY other companies. We aren't a large corporation with thousands of employees, so shipping times are longer with a small operation.
Unfortunately for consumers, the merchant's response above wholly validates my complaints. the merchan'ts own comments make clear that they blame the consumer for not reading cleverly concealed disclaimers and take a "too bad so sad" approach when consumers complain. I'm really glad this merchant took the time t respond because the posture of their response is exactly what I'm complaining about. Consumers can judge for themselves, and this merchant's own words tell the story better than I ever could.
COMBATIVE, DISRESPECTFUL CUSTOMER DIS-SERVICE.
Gary, you are expected to be a responsible consumer just as much as we are responsible for setting expectations. If you think having important information on a clearly labeled policy page with multiple categories to cover many possible questions is "cleverly concealed", we hate that for you. You call us combative, simply because we won't back down from explaining OUR side of it. We are not in the wrong here, and honestly you are. You can't claim bad customer support when we did everything we state we do, PLUS you ended up getting a refund when you shouldn't have. Our policy states a 75% is issued for cases like yours, but our CS made an exception and proved you with a FULL refund. We hope future customers read this review and see that we stand behind our service, and that they need to be responsible consumers. It's always important to read a business's FAQ before purchasing anything.
I am unable to find a way to return an item I purchased I tried calling the only number I see on the website and the mailbox is full.
I cannot use these cables they are not the right ones-Need a return label so I can return these items, Order #***, date ***, date shipped ***, With Free Gift 10ft Armored cables 2 *** lightening cords $*** QTY 3 $***,total $***.
I want to return the items, they are not what I want and I cancelled the order when I saw the item thinking I wanted it but the items came anyway I cannot use them the wrong cords for my technology
This order can be returned at the customer's cost. We would not provide a return label. Our return address is Jammin Butter, ***, ***. Please reference the order number on the package so the return is processed quickly. You can reach our customer support via email at ***.
The product advertised is not the product I received.
I placed order #*** on ***. Total on the order was $***. The items were *** Work Light. The lights I received were smaller than advertised. The lights I received had different bulbs than advertised. The lights I received require 3 AA batteries to operate. The lights advertised required 4 AA batteries to operate. Nowhere in the description did it say a comparable light would be substituted. The website also advertises online support 9 AM to 5 PM M-F. This is never available.
I want the lights advertised or a refund.
We have issued a refund to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund I requested.
Two items purchased. Neither one of these will work when taken out of the box. No response from the seller.
Two remote under cabinet lights were purchased in *** for a total of *** on my *** Express card. Order number X-XXXXXXX. Neither of these products worked when taken out of the box. I emailed them with the problem on *** and they stated that a majority of their workforce was sick so it may take awhile to process this. I want a full refund of my money. I will be more than happy to send the products back if they will provide a shipping container and return postage label.
Full refund of the purchase price
We apologize for the long wait in getting back to you, and for the issue with your order. We have refunded for the defective lights at this time, and you'll see that credit post within 24-48 hours. No return is necessary.
sent me fake *** Towel filled with bugs that immediately had to be thrown away.
*** sent me fake *** Towel fill with bugs that immediately had to be thrown away. *** 1 - 4 Pack of *** Resort White Extra Large (27" x 60") Bath Towels - These are very, VERY nice! These sell for $*** EACH and you're getting FOUR for less than that price! - Order 2+ for just $***, only $*** per towel! SHIPS FREE! $
I would like my money back on my credit card in full and a credit to my account for the inconvenience.
This customer can email us photos of the items received so we can verify. We do not have fake towels and we certainly do not send products with bugs in them. Customer can email photos to ***. Once we review the photos, we can better assist the customer. A refund is possible, depending on the photos, but an extra credit is not available to this customer. We are no longer accepting orders due to excessive complaints.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company does ship items with bugs. There is a review on this site that shows as much. This is my first complaint. The package had to be removed immediately due to infestation.
This is not the customer's first complaint in general, as you can see by her Revdex.com review she left. This is the first complaint on this particular order. This package was delivered over a month ago, and the customer is just now complaining about it, which doesn't make sense. Our policy clearly states to let us know as soon as possible if there is an issue with an order, and a month is not an acceptable time. If the product was so infested, why wait to contact us? We do not believe this is a true complaint, and we will not be issuing a refund to the customer. Had the customer contacted us sooner, we would have happily looked into the issue. However, once again, we do not ship items with bugs in them.
replacement of *** mug
I order a set of *** mug I receiver the mug was broken I send several email for past three weeks no response just would like a replacement of item order number
replacement of item or a refund
We replied on *** asking for you to send photos of the damage so we can process a claim and get everything set up for you. We didn't receive a reply, but replied to your email again on ***, also asking for photos. Please reply back to those emails or send in photos to our Customer Support team. Once those are received, we can get the replacement process started. Thanks!
I bought something that was not as advertised and tons of little roaches ran out of the bag and the individual boxes. They were totally infested and had to be thrown out. I want my money back!
Hi Ruth, as advised via email from our Customer Support team, our warehouse does not have roaches. We are sorry you had issues with your package, and are unhappy with the product itself. We can accept it back for a full refund.
The package was sealed. It could only come from you. It's revolting and a health danger. Please do the right thing and refund my money.
Again we apologize for the trouble. However, we do not have roaches in our warehouse. These orders are packed by people, and no one would put a product that has roaches on it in a bag and seal it up.
I made an internet order for 1 toothbrush with Jammin Butter Order Number: ***
*
Date Ordered: ***.
Place an order on *** received a conformation a with tracking # . That was 11 days ago . The tracking # has never been processed . I am worried that the business has closed permanently. Sent an email on *** No response. The following is from their conformation email
Tracking Order
PLEASE NOTE: Your order is being prepared for shipment. It may take several days to register in the *** system.
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Product: 1 - *** Sonic Electric Toothbrush - EVEN BETTER, ORDER 3 OR MORE FOR ONLY $*** EACH! SHIPS FREE!
Shipping client: ***
Tracking number: ***
ORDER DETAILS
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Order Number: ***
Date Ordered: ***
Products
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1 - *** Sonic Electric Toothbrush - EVEN BETTER, ORDER 3 OR MORE FOR ONLY $*** EACH! SHIPS FREE! = $***
------------------------------------------------------
SUB TOTAL: $***
*** SALES TAX: $0.00
Standard Economy Shipping (3 - 8 Business Days)
SHIPPING COST : $0.00
Total: $***
Delivery Address
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***
Billing Address
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f
Payment Method
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Tracking Order
PLEASE NOTE: Your order is being prepared for shipment. It may take several days to register in the *** system.
------------------------------------------------------
Product: 1 - *** Sonic Electric Toothbrush - EVEN BETTER, ORDER 3 OR MORE FOR ONLY $*** EACH! SHIPS FREE!
Shipping client: ***
Tracking number:
Cancel the order with refund
Hi there! We apologize for the wait on your order. We had an unexpected shortage in our toothbrushes, and we're waiting on some more to arrive. We are expecting them to arrive within 2 weeks. If you do not want to wait, please let our Customer Support know and they'll cancel the order for you for a full refund. Sorry again!
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the response from *** from Jammin Butter . They offer me a refund . I told *** that I accept her offer for a refund . As of now they yet to send me a refund or credit my account
The company has issued a refund.
A refund has been applied to your order
Inbox
x
***
10:40 AM (52 minutes ago)
to me
Hello there! This email is to let you know that a refund of $*** was been issued to your card used on order number ***.
Please note that although we have indeed issued the refund, your bank/credit card may take up to 3 days to display it.
Please let us know if we can do anything else for you.
- *** Support Team
I placed an order with this company*** and still do not have my merchandise nor will anyone from the company respond properly.
No one from this company will respond except by automated email telling me they will get back to me, which they have not.
My merchandise appears to be stuck and not moving. The company that is supposedly getting it sent to *** is *** which is now ***. o one from their has contacted me either. I paid through *** and I just want to know why I have not received my order. Jammin Butter has two different phone numbers but they are linked and they ask not to leave a voicemail because no one checks it ut it also asks you to leave a message. This is poor customer service when no oe will properly respond. my order number is ***. I want to know if they plan on shipping or not. This was suppose to be a birthday gift and I ordered in plenty of time for it to arrive.
I want my merchandise. I also want someone to contact me directly and not by automated email.
We have spoke to the customer at this time. Emails weren't reaching our customer support team because customer was sending multiples, which was causing them to get bumped to the top as new. Our agents answer the oldest emails first. We have given the customer a discount, and updated the customer on an ETA on the shipment.
Took them a month to deliver the WRONG items! After I complained (which you can't call them (btw..RED FLAG... should of known something was up then) they stop corresponding with me. So now I'm stuck with motion detectors instead of towels!
Hey Andrew! We're so sorry for the trouble with your order! Please note that you can call our customer support, and the phone number is posted on our social media as well as on the Revdex.com page where you submitted this review. I'm showing our Customer Support team has been emailing with you since August 5th. They have replied to every email we've received from you, including one that was sent to an unmanned email address and was then forwarded manually to them. On August 5th, we apologized for the delay and gave you the option to cancel. Our CS replied to your email sent on 8-15 that same day advising of the delay on product due to an issue with our vendor. We offered you a discount if you wanted to continue to wait on the order, you also had the choice to cancel for a full refund at that point. You accepted the discount and continued to wait. It looks like once the order got packaged, our warehouse team grabbed the wrong shipping label instead of the one that matched up with what was packed, which is why you received the wrong items. We are SO sorry for this mix up, and it's being address in the warehouse with our entire team. They are supposed to check and double check those before putting on the shipping label. Our Customer Support team will continue to work with you to get this issue resolved, and get the items you ordered on their way to you.
Items not recieved
I originally responded to an ad if I texted a number I would get a special code that I would receive a free grab bag product when I purchased something else well I purchased to something else has and I even included a note in my purchase that you know I want my grab bag and when I got the products there was no grab bag included and there's no way to get ahold of the company
I just want the products that I was told that I was receiving this free gift for ordering that's what I want and when I go online to try and go to the company just to complain they say that they don't even have my email on file or that I've never purchased from a company but I have two products sitting right in front of me with their shipping and packing slip
There is no submitted order for this customer for the grab bag. The grab back is free, but there is a shipping and handling fee. This information is stated in the product description when you click the link that is texted. The link that comes up allows the customer to submit an order, pay the shipping fee, and then we process and ship the order. If the customer would like a grab bag, they can pay the shipping fee via the link provided in the text. Also, our contact information is listed on our website under the "contact us" section.
tried phone number listed -redirected to other contact--never given
I Charged my purchase by using my *** card . They have doubled billed me for the transaction and I find it very difficult to get a human being to make the correction to re-credit my account for their error.The transaction was charged on my *** ending in *** for $***-it was entered two time on ***.
Please make the correction for my account
cash setlement for $
We didn't double charge the customer for one order, the customer accidentally placed the same order twice in our system. Order *** and Order #2*** for ***. Customer emailed with our Customer Support on ***, in which the extra order was canceled and refunded. Customer emailed again on ***, and our agent replied to him on *** saying he was issued a refund for the extra order on ***. Customer replied to that email saying he doesn't see the credit yet, and our agent followed up that same day with details including the refund transaction IDs and advised he could also check with his bank. The customer then emails us on *** with "I have dealt with lousy programs in the past--but yours is the worst." We have replied to all of his requests, we issued a refund and canceled the extra order, and we also made a 2nd refund for an overcharge on the active order. He should be seeing two refunds, one for $*** and one for $***. The customer should check with his bank/credit card to see why it's taking so long for his refund to post.
I purchase an external battery for my iPhone - but it was missing the charging cord. I emailed customer service and they returned my email after a few days. After a couple of back-n-forth emails they refunded me $1.25 for the missing cord. My problem is I have to go out and buy a special cord (usb to usb?) which will likely cost more than the refund and I'm not sure it's going to work; having the cord included was a major selling point.
Hi Mark! We're so sorry for the trouble with this purchase. When we purchased these items from our vendor, we were told the cord was included. We didn't open boxes to check, but we should have at least checked a few to verify. That is fully our fault, and we take responsibility for it. As soon as it was reported the cord was missing, we fixed our listing and offered a discount due to the issue. Again, we are very sorry for the trouble.
Representation on line of one product but receiving a completely different than shown is bad business practices. I would like a refund.
Refund of the amount paid
We're sorry to hear the customer did not like sunglasses received. However, the ad clearly states:
"The adult pack pack will include a mix of sunglasses from *** and more."
Full product details can be seen here: ***
We state that the pack will be a mix because we literally can't picture every single option available, as we get hundreds of different styles. Our Customer Support advised that the purchase could be returned for a full refund, and that offer is still available. We will only refund once the merchandise has been sent back to us.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company showed the sunglasses on their website as possible options. However, the items received were in no way that as represented by the company. The company only offered the refund if I pay for the return shipping. I shouldn't have to considering they sold knock off items that were in no way that as pictured in the website description. The reviews for this company are one star, due to individuals like myself getting ripped off.
This was for them to have me pay more money to return the items is in poor business practices.
Again, we clearly state it will be selected from a large variety of sunglasses brands. Everything is selected at random. The customer may return for a refund.
Purchases 6 shirts for $19.99 pus shipping.
Shirts were thin and worth no more that $3.00 in Walgreens.
The 'extra' item - a $4.99 value was $1.00.
The item was a trinket you would get at a carnival for breaking some balloons.
Shame on me for bein gullible.
Hey Jim! We hate to hear you weren't happy with your purchase. If you'd like to return the items, please email our Customer Support to authorize the return. The return is at your cost, but we can issue a refund for the merchandise once received.
SERIOUSLY.................... Not as described....Stretched out, NO drawstring. Looks like 5 different sizes,,,and the labels are removed and a couple look like they were even worn.........
JUST FRICKIN RIDICULOUS....they are pretty much look like shorts that were donated.....
Hey there Robert! After reviewing your account, I see that our Customer Support sent you a prepaid return shipping label to get the shorts back to us. Once received, a full refund will be issued to you. Sorry for the trouble!
A refund was expected. But deceptive sales practices should be pointed out. More of a scam than a DEAL.
There was no scam at all. We didn't know the were some shorts with issues mixed into the HUGE shipment of shorts we received. We have since asked our warehouse team to do a quick scan of the product before packing. You stated you were unhappy with the items, so why would you want to keep them even for a refund? In situations like this, we get the product back (at no charge to you) and donate through our local charity services. You'll be fully refunded once that return is received. Have a great day!
Business Commnent:"You stated you were unhappy with the items, so why would you want to keep them even for a refund?" I never suggested that I intended or wanted to keep them. They were shipped back the morning I received the return label.
Sounds good. We'll process the return as soon as it's received.
Been ordering for several years and am extremely happy. There have been a few mix-ups which were handled professionally and promptly. Very happy.
Hey Susan! Thank you so much for taking the time to leave kind words about us! It means so much to us! We hate to hear that you've experienced some issues, but we're so glad that we were able to help get those resolved! Thanks again!
Did not receive items purchased
On *** order#*** did not receive all items 4 were missing
On *** order#*** did not receive all my items I have emailed several times with no response and one response said items were shipped I did receive 2 items on this order on *** but I am still missing 2 items from this order again they have the list of items I did not get from both orders
There is no phone number to call and been easily since before *** with no response
The items I purchased or refund
We're not seeing any new details to the complaint. We reached out to the customer in response to the original complaint on ***. A refund was issued for some of the missing items, and then some items were shipped and show delivered on ***. Our system shows that the customer read the email which included details such as tracking and the refund on *** at 11:15 am.
I ordered and paid for three *** Tools but only received one. I have contacted the company multiple times and not received a reply.
On ***, I ordered and paid for three The Ultimate *** Tools. My order number was ***. On ***, I received one tool, not three. I contacted the company via email right away. I got a computer generated email back that said "Thank you for contacting the ***l Help Desk. We've received your request and will get back to you with a response as quickly as possible." I never received another response. I have contacted That *** and its parent company, Jammin' Butter, multiple times now on the following dates: ***, ***, ***, ***, and again today, ***. This is way to much effort to be expected of a small purchase but I don't want to pay for a product I did not receive. It is deceitful business practice to charge customers for items, not send them, and then not reply when they contact you about the issue.
Emails:
***
To: [email protected]
I will be putting a complaint in with the Revdex.com as this has not been resolved.
On *** at *** AM *** wrote:
Again, still looking for a response. I just searched for a while to find a phone number, finally found one, but the recording said your line was closed on Saturday. I want a refund for the items I purchased but did not get. I'm very close to contacting the Revdex.com to resolve this. This has been a ridiculous process. Please respond.
On Tue, *** at *** AM *** wrote:
Hello, I found this email on your website in case this is a better way to contact *** re: a refund. Please see my messages below; I ordered a product that I did not receive but was charged for.
Thank you,
***
---------- Forwarded message ---------
From:***
Date: ***
Subject: Re: Your *** order...
To: ***
I never received a reply to this. Can I get a refund or other compensation?
Thank you,
On Sat, *** at *** AM *** wrote:
Hello, this package took forever to arrive. These were meant to be holiday presents. I ordered 3 of the *** tools and only received one.
On Wed, *** wrote:
*Please note, if your order includes any pre-order items the order will not ship until the timeframe specified in the product description.
Order No: ***
Completed ***
BILLING DETAILS
***
Items Qty Price
SECRET DEAL - GREAT Stocking Stuffer! - The Ultimate *** Tool - Compare to "***" - This this is awesome! It's a wrench, screwdriver, ruler, cell phone stand, bottle opener, box cutter and more! *** approved for carryon too! Order 3 or more for $*** each! SHIPS FREE & IMMEDIATELY! 3 x $***
Add Mystery Item to Your Order! Note: Ordering multiple mystery items will result in either multiple items or just a "better" single item. Oh the mystery! :) 1 x $***
Subtotal ***
Shipping & Handling:
Standard Economy Shipping (3 - 8 Business Days) $0.00
Total $
I want a refund and also an apology from the business for time I have wasted trying to contact the company about this issue.
Hi there! Sorry for the trouble with your order and for the delay in getting back to you. Our CS is working through extremely high volumes of emails due to the Holidays. Each time you sent a new email, it bumped you to the top as a "new" email and our agents answer oldest emails first. I've alerted them to your waiting emails, and someone is going to be in touch soon to get this resolved for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
These were presents for the holiday season and I'd rather just have a refund now, rather than get them a month late. I ordered at the start of *** and it's now mid ***.
The agent responded to you that they would be setting up a replacement shipment, and it shows it was read. Instead of replying to the agent that could stop the shipment or pull it back, a reply was sent here which takes a bit longer. The replacement shipment has already been set up and sent to the warehouse and we aren't able to stop it now. I'm sorry.
Shorted on Merchandise
Missing Items from Order No: ***
I ordered THREE (3) "Ultimate *** Tools" - when my shipment arrived on *** there was only 1 included. I have been emailing both *** & *** on this matter ever since *** asking that they send out the remaining 2 items as I Paid for. No replies at all. Have also tried calling *** (support #) but no matter what time of day I call,the outgoing message is that nobody is available.
Send the remaining Two (2) "Ultimate *** Tools" that I ordered and PAID FOR, ASAP.
Sorry for the trouble with your order! Our Customer Support will have the missing items sent out asap.