Jammin' Butter Reviews (%countItem)
Jammin' Butter Rating
Address: 168 Roweland Drive, Johnson City, Tennessee, United States, 37601
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Pet treater sent emails advertising Dog beds with a dog blanket, and dog toy for $9.99 each. I bought two of them. I received the beds a week later but the toys and blanket me are missing . I tried emailing them twice , two weeks apart with no response back at all.
Product_Or_Service: 2 pink dog beds with matching blankets and toys
Order_Number: 80-3238712
Delivery I'd like the four missing items delivered and a quick email at least of them saying we're sorry, we'll be sending that right out. Anything to acknowledge and fix the problem.
We certainly apologize to the customer for the delay in response time. I see that the agent ended up getting back via email on the 31st of July. They advised that the ad stated the toy and blanket would not be included, and apologized for any inconvenience and confusion. The ad does picture all items, but that's a stock photo and we don't have a way to edit those items out. We did make sure to state they were not included. That can be viewed here: website
I placed an order for earrings, they arrived poorly packaged in a tiny envelope. I opened the envelope to find the earrings were damaged and twisted so badly I couldn't wear them. I emailed customer service and received no response. Clearly a scam site.
The customer emailed us, and we replied asking for photos of the damage. This was on July 12th. The email shows the customer read it, but we have not received a photo of the damage. We are happy to resolve the issue, but we do need to see the damage. We are also happy to provide a copy of the email thread and the mark of "read" by the customer if additional information is needed.
In *** I ordered 35 sets of submersible lights to use at my sons wedding in ***. It turns out they are not the correct lights.
I have purchased many item from this company and until now have been pretty satisfied, until now. In *** I ordered 35 sets of submersible lights to use at my sons wedding in September. It turns out they are not the correct lights.
I tested them in water a couple of weeks ago and found out that hey are not. Submersible. I read the direction that said batteries are not waterproof. I then tested just placing the light in the water, it stay a minimum length of time. I then wrote to customer service and received a very kind response saying, that the error was in the warehouse that I was provided a full refund in credit form. Later the same day I received a second email stating that the warehouse manager said that the light were indeed submersible but the batteries needed to be protected from water. She also stated that I would receive a $*** credit for because of the misunderstanding. This really made me upset since I had tried to submerse just the lights and they worked only moments. I wrote back and shared my experience and that I disagreed with the warehouse manager. I did not receive a response in several days, I began to email daily forwarding my already sent email. I received an email back saying that the emails I sent were blank. I wrote back and resent the email text. Today I received an email saying since my order was in ***, it was too late to refund or replace my order (as was initially promised). I am very angry about this response, this was not an issue a week ago, when I was told I would receive a refund. I have unsubscribed from the emails, I am extremely upset with this attitude, I have years of experience in customer service and do not believe that it is appropriate to not stand behind product advertising, initial promises when an issue arises, and to be arguementive when there is disagreement. I would like also note that at the time of my order I had to contact the company to obtain the advertised price, my initially the billing was wrong and needed to be adjusted. I believe there is very little integrity in the customer service of this company.
I feel the appropriate resolution could be either refund or replacement, because I was sent the wrong product. I can make these work not as initially planned, but with adjustment to the plan. I also feel that it is important to be honest in resolution and that once a resolution is stated it is followed through, not reversed, contradicted or changed based on an issue not previously discussed. for me this has become an issue of principal and integrity. I would have been perfectly pleased with the initial conversation, had the follow up not occurred. This company must learn customer service to be a long term success.
The product received is in fact submersible. The agent that first received the complaint thought these were a different light, but was corrected by management. Technically the customer should not have received ANY sort of compensation is the purchase is from ***, and that is clearly very far out of our return/replacement policy of 7 days. The agent sympathized with her situation, thinking she had got all of the wrong lights so a store credit was issued. Once the agent realized she got the right items, she adjusted the price of store credit. The customer continued to send emails as forwards, but they were coming through blank and repeating replies of what the agent had just sent. When the agent requested the customer type out the email or reply in a new thread the customer stated the agent was being argumentative, which was not the case at all. The agent was simply trying to get the responses from the customer so this situation can be ended....there is nothing productive about receiving multiple blank emails over and over and just adds to the frustration. The customer was given $*** store credit for the trouble, but continues to argue. We understand it's frustrating, but the fact is the items were ordered in *** and it's now ***....we are not refunding, replacing or adjusting store credit. Customer can keep the items and find another use or donate if she no longer wants them.
I purchased a bath rug and after a month complained that I didn't receive it. I sent a complaint and received a response telling me to be patient and I would receive a response. A week later I complained about not receiving a response and demanded a refund. I received a refund without explanation as to why 40 days had passed.
The customer emailed on June 13th at 8:41am asking about the order. Our agent replied back that very same day only FOUR minutes after the first email. The customer also received an automated reply, which simply let's customers know their request was received and we will be with them as soon as possible. The agent that replied 4 minutes after the email was sent informed the customer that there was a delay on this order due to waiting for a resupply shipment to arrive. The agent politely asked the customer if they'd like to wait or wanted to cancel the order at that point. We did not receive a reply. The customer sent another email on June 19th claiming we never responded to him, that we have horrible service, and to cancel and refund the order. The same agent replied the following day at 8:27am, letting the customer know the order was canceled and apologizing for the inconvenience. Full email threads can be provided upon request.
Issue with order and item missing and no return emails from company
As noted in my initial email, part of the item that cake was stoned/ruined, other towels were frayed. In addition, you offer a mystery item which was charged for but never delivered.
All can easily be taken care of if customer service actually existed there and you used those phones or computers. And since this is not the first time I was charged for an item and it never came it must come to this to let the public know that this company has no customer service and you may or may not get the items you pay for and if you dont, good luck getting any resolution to the issue.
Refund for complete last order. I'd hate for there to be another issue with a replacement and have to deal with this all over again.
We apologize for the delay in response via email. As stated in the automated message you reply once submitting a ticket, reply times are very behind and we appreciate everyone's patience while we work to get to all waiting emails. We do see that you received a reply from Customer Support yesterday. We have since issued a refund for the recent complaint, and it was issued to your *** account.
I ordered a Mystery Box that includes a $*** gift card and I have not received the $*** gift card.
I placed an order for the Mystery Box with $*** gift card on 04/21/18. I received the box on 05/25/18 but have not received the e-mail for the $*** gift card.
05/30/18 I contacted customer support and received the following reply on 06/05/18:
Hello there,
I apologize for any inconvenience. We are sending out the email for the $*** gift card this week. If you have any further questions or concerns, please feel free to reach out anytime. I hope you have a great day.
Best regards,
***
I did not receive the gift card that week as promised.
06/10/18 I send a follow up email to customer service:
Good Afternoon,
I am following up again on the $*** gift card from the mystery box that I ordered on *** and received on ***. I was advised that the e-mail for the gift card would go out last week and I have not received it. The wait time has become excessive and I would like to know when I should expect to receive the gift card. It was implied at the time of purchase that the card would be received at the time that the box was shipped and that has not happened.
I look forward to your response.
Thank You
Today is *** and I have yet to received a response to my 06/10/18 e-mail or the gift card.
I have been more than patient at this point. I would like a $*** credit for the gift card that was not received.
Hi there! We are so sorry for the delay on your card. It is supposed to automatically email out, but we have had a few people report they haven't received it. Our Customer Support is going to follow up with you via email so they can provide a code to you to use.
Their customer service has been completely unresponsive to my complaints about my last order. I've sent them 3 emails over 3 months; no response.
Their customer service has been completely unresponsive to my complaints about my last order. I've sent them 3 emails over 3 months; no response. My order # was ***. It was placed on ***. It was ordered through their "sub-company", "***". The product was an under-the-counter light. The problem with it was that it rapidly ran out of battery power, taking 4 AAA batteries, which is greatly inconvenient and greatly expensive to maintain. As stated, I emailed them 3 times, which is their only viable way to contact customer service, but have not received even one reply!
I simply want a refund for my purchase and, though I've placed almost 70 orders with them since ***, I now will no longer patronize them. Their customer service used to be pretty good, when it was accessible by phone, but it is horrible, now that it's not.
We've replied to 2 of the 3 emails the customer has sent about the issue. We have copies of all emails and replies and would be happy to send as proof. The last email was closed today, and we are responding via this complaint instead of the negative email. The customer was told in ***:
We sincerely apologize for the inconvenience. Our return policy states that defective or damaged items are eligible for a return if reported within 7 days of delivery. Since this item is past our return policy, I am not able to offer a refund or a replacement. However, I would be happy to issue store credit if you would like. Please let me know what wish to do.
This information is also clearly written in our policy page. The customer's order was delivered on ***, but they did not reach out to us with an issue until ***. This is clearly outside of our return/replacement period. The customer emailed us ***, and we sent a response ***. Customer emailed again on *** saying we weren't replying, we replied again and included a copy of our first reply from *** on ***.
Items ordered not delivered.
I placed an order on *** and paid for it with a Visa CC. To date, in spite of inquiries from me regarding the status, the items still have not shipped. The order is for 4 small under counter led lights. How long does it take to throw 4 small lights into a box and ship it?!? HELP.
From their email:
Why not check out what we have today @***
Your order details are below. Thank you for shopping with ***
ORDER DETAILS
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Order Number: ***
Date Ordered: ***
Tracking Order
PLEASE NOTE: Your order is being prepared for shipment. It may take several days to register in the *** system.
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Product: 4 X Jumbo Size Wireless Under Cabinet LED Light - See the video! Order 6+ for only $*** each! SHIPS FREE!
Shipping client: ***
Tracking number: ***
Products
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4 X Jumbo Size Wireless Under Cabinet LED Light - See the video! Order 6+ for only $*** each! SHIPS FREE! = $***
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SUB TOTAL: $***
9.5% TN SALES TAX: $0.00
Standard Economy Shipping (3 - 8 Business Days)
SHIPPING COST : $0.00
Total: $***
Delivery Address
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***
Billing Address
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My merchandise shipped to me!
The order is showing in transit and scheduled to deliver this week:
(The consumer indicated he/she DID NOT accept the response from the business.)
I guess so. I checked the status yesterday and it was in limbo somewhere. Almost a month to ship for small items is ridiculous. I'll NEVER do business with this company again and they can forget a positive review! It's just amazing to me that a day after I filed a complaint with you, "the check is in the mail".
I'll believe it when I see the box (with merchandise IN it).
(The consumer indicated he/she ACCEPTED the response from the business.)
It would have been nice to have been informed of that....
The product was received today. Did it preform as advertised? Not even close. Will donate to a local charity and buy real products. But that one's on me; if it sounds too good to be true, then it probably is.
This companies communication is horrendous and I would advise everyone to look VERY CLOSELY before buying.
Sorry for the delay. We had to wait on a resupply from our vendor, and it took much longer then normal. Your order was prepared on ***, and picked up from our warehouse on Monday the ***. The carrier started updating scans by the ***.
Made an online purchase on ***. Have not received order and have not heard from customer support after several attempts to contact.
I made a purchase from *** on ***, ***.
Order #: ***
$***
paid via ***
My credit card was charged and the order is still in pending status as of today. I sent two emails, *** and *** requesting information and status on this order. I have not heard back. There is no additional contact information on their site.
I would like the items that I purchased, or a refund if the items are not available. 3 months is excessive to have no response.
The customer entered our online chat, and the status was discussed on ***. The original waiting email was closed at that time since they had already spoke with the customer. The 2nd email was responded to this morning, and an apology for the delay in getting back was made. Customer Support has a very high volume of emails right now, so response time is delayed. Customer Support also advised of the delay on the order, and has asked the customer if they'd like to wait or cancel the order. Once we receive the response via email, the order will either be canceled or left open and waiting.
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by the business and they will refund my order.
thank you.
I received a product that was defect and tried to contact for support but never received any reply
On *** I placed an order for a pair of sunglasses and I received the glasses no problem except for the polarized coating is missing from one of the lenses and on the other set of glasses, the polarize coating is swirls which causes some eye strain when looking through them.
I've tried emailing support but in a week I've heard no reply in a few weeks now.
non-defective replacements sent to me
Sorry for the delay in getting back to you. Our Customer Support has a high volume of emails at this time, so reply time is delayed. However, we will be following up to your email today, and replacements will be shipped. Customer Support will provide a new tracking number once it's assigned. Sorry for the trouble!
Placed an order (***)on *** and still have not received the item. No update on item fulfillment.
Placed an order for 3, 2-packs of *** LED nightlights. The order number is ***. The order was placed on ***. On the site there is no Tracking number listed nor does it indicate the order is fulfilled. I have emailed three times, but I have not received any replies. (I have checked my spam folder too. I get at least one ad email from them each day, so I know I am able to receive their emails!)
I would like my items. And, I would like to know when I will receive them. Ideally, I would also like them to better communicate about delayed orders. Over three months is too long to wait with no emails about why the items have not been shipped.
We are currently waiting on a resupply of this product. We apologize for the long delay! Someone from our Customer Support will be emailing you today to provide more information, or cancel the order if you'd like to process that.
I received a text message stating that they were offering free *** facial wipes and free shipping. I ended up getting charged to my credt card
I received a text message stating that they were offering free *** facial wipes and free shipping. only after filling in my information did I see a charge on my credit card I did not recognize. I inquired with jammin butter immediately without receiving a response. I sent another email asking what the charge was 3 days later. I got a response stating it was an error that they said free shipping, and that they were charging me separate shipping for my order quantity. the next day I received my package all in one box. I again inquired with them abut why I was charged separate shipping when it was all shipped together. no answer from them. I sent another 3 days later, no answer from them again. finally they got back to me and said they did not mean to state free shipping and that in fact I did need to pay it. This has not been a good experience, or pleasant. I asked one last time for a manager to call me as this is not right. I received a reply saying a manager would call me back that day.....that was 4 days ago now! I do not recommend shopping with them. I never will again. I had 2 orders that I can not get resolved with them.
I would like to be refunded for the shipping i was charged after they stated it would ship free. the charged appeared after submitting my order and totaled $*** dollars.
We found 2 accounts for the customer, but neither account has an order for the *** Wipes. An agent had been working with her via email, and is following up via phone today. The text that was sent out did have an error, and there IS a shipping charge. This price can not be waived, but we can cancel any pending orders and issue a refund if that's what the customer would like to do. We just aren't able to ship 100% free items, and that's not something we can honor. We apologize for our error, and appreciate your understand that it was just a human error when creating the ad.
Product not delivered, has been in electronic record submitted for 2 weeks, will not respond.
I placed order on ***. On ***, payment was taken. On ***, the status of the order is electronic record sent to carrier. I have emailed over multiple days, and have not heard from Jammin Butter. As of ***, nothing has been delivered. Jammin Butter either needs to deliver the product or refund all money (product and shipping) immediately.
Deliver product or immediately issue full refund for $***.
The customer ordered this product:*** In the product description you can clearly see we state "Please allow an additional 10 days to process this box since it is labor intensive". So that's a total of up to 20 days of processing we are asking customer be aware of. These are super labor intensive, so we are running a bit behind. They will all be finished up by the end of today, and pick up will be Monday morning. Customer will see transit on tracking with 48 hours of that.
never got a order only a recording from phone,email answer from jammin butter says will get back to you,tried to cancel order cant get in talk to anyone I should have looked at reviews I order a lot online this jamminbutter is the worse
We apologize for the delay on your order and getting back to you via email. We see that you emailed on May 10th, and our Customer Support wasn't able to get back to you as there were other waiting emails before yours. Then the weekend slowed down reply time as well. However, we've gone ahead and canceled the pending order and issued a refund. You'll see that post within 24-48 hours.
Worst customer service EVER. They basically tell you "email us but hey, don't expect a fast response cuz we are dealing with lots of emails.". Given that excuse, it sounds to me that they would do good to invest in more customer service folks.
They claim to have a chat function but I have yet to see it in action and I've accessed the site using multiple browsers and during various daytime hours.
I ordered $75 in merchandise from them on 3/2/2018 and have yet to receive anything from that order (two months later) despite my credit card being charged at the time of the order. I emailed the beginning of April to inquire as to why my merchandise still was not delivered - NO REPLY. I messaged them on Facebook a few days after my original email and received what I would call the brush off - merchandise was supposedly going to be fully shipped the following Tuesday. That was three weeks ago and the shipping status for my order still shows the exact same status that it showed at the beginning of April. I emailed again earlier this week - STILL NO REPLY. I guess my next step is to contact my credit card company to request a chargeback.
We've replied to customer via email and social media. When the customer reached out to us on Facebook, we advised of a delay on some items and explained why the order had tracking, we apologize if providing details about the order felt like being brushed off. However, we were simply updating the customer with the status and process. The customer emailed again on May 1st, and received a reply on May 3rd from our Customer Support Staff, which included tracking information. We do apologize for a delay on the order, however the customer certainly had the right to request cancellation and not wait.
thatdailydeal.com advertised a mystery box for sale. The purchase price was $500 stating Retail value $3500. At full price,the contents totaled >$2000
I purchased a mystery box from Jammin Butter located in Johnson, TN. (thatdailydeal.com) The advertisement was the $500 Mystery box with the Retail Value of $3500. When I received the box (it came in 2 boxes) I itemized each piece by using their own website for full retail value, which is not what they sell for as this is a deal site. It was not the $3500 retail value, the items in it totaled >$2000. The real selling prices I researched on their own site for the total items is >$1000. Some of the items were damaged and broken.
I ordered the Mystery Box in August '17, was billed 1 week later. Received it October '17 after many emails and open service tickets. When I opened the boxes, I thought they forgot a box or a big ticket item. I immediately contacted the company. After sending them pictures per their request, the warehouse manager said what was sent was it. I said this is NOT the $3500 value I purchased per their ad. I contacted MA AG October '17 and they took my claim. They contacted them almost weekly until someone finally answered several months later. March 1, 2018, I was notified the AG was not able to resolve the issue. That Daily Deal told the AGs office he already told me no, they will not do anything about the mystery box.
I paid $500 for $3500 worth of merchandise worth thousands less than advertised. This site has significant giveaways sometimes daily, sometimes weekly, of 55" TVs, trips, cruises, etc. With their teaser lines, it implied something big was in the $500 mystery box. I knew much of it was going to be what they sell on their daily deal sites, what I didn't think would happen is not getting the $3500 value. I was ripped off and they refuse to work with me to resolve it. They did not say $500 Mystery box with "Up to" $3500 value. They advertised $500 mystery box, a $3500 retail value. I have included the text straight from their website. The actual ad was much flashier. It is no longer viewable on their site, but I do have the original ad and all communication.
$500 Mystery Box - Oh yes, it WILL BE WORTH IT! Pretty Much Everything In Our Warehouse - SHIPS FREE!
Our price
$500.00
Retail price
$3500.00
You Save
86%
This item has sold out!
I would like the additional value with documentation of such for the $1500 they did not include in the purchase. It can be one large item, it can be additional items, just what they said it was which is why I bought it.
The customer has never stated that items were damaged until this moment. We have copies of emails that can be provided showing the customer ONLY addressed the value of the items. We will be happy to provide copies for review. We NEVER stated that a free TV would be included in the box or received by purchasing this type of mystery box. The customer based this assumption off of the type of items we offer in our giveaways. The giveaways are in no way tied to mystery box orders. If this is something the customer was expected, the customer could have reached out to us BEFORE the purchase to request a general idea of what would be included. We would have told her it will be from products and items we have in our own warehouse. The customer purchased a MYSTERY box, which is a product that contains many items picked by us and the customer does not know what time of items will be received. We delivered on our promise of merchandise at a great price and that could not be bought for $500 in stores. The value still stands and we will not be sending anything additional to this customer. We have spoke with the AG and provided the same information as above. This has been an on going complaint since October, and we still stand by our product. We are not offering a refund, sending additional merchandise, or allowing return as they are too far out of our return period at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. As I have maintained from the initial communication to the company, the advertised "Retail Value $3500" in the Mystery Box for $500 that I purchased, was not fully provided. The damaged items are not my main concern, nor have I asked to have those addressed. I included it in this complaint just as additional fact. In providing photo's, one of the damaged items is in plain view, the condiment box is clearly damaged. The other damaged items were not as obvious until I opened the boxes, again, not my main concern, just stated fact. My claim is for the company to provide the "Retail Value $3500" advertised for $500, which is what I bought. When I opened the Mystery Box, the receipt only had $500 and 0 items listed, it had no contents of the shipment included, so I catalogued each item and recorded the prices seen on their own website or another store/site where they stated the item would be selling and its cost. The contents are itemized visually by photo's they requested and I sent. No written list has been requested but I have it. The "retail value" of the items they sent, that I photographed and catalogued when I received the Mystery Box, do not equal $3500. This is the reason for my complaint. I stated from my initial contact what I expect. I was also asked by MA AG what I would like to see happen. I want the Retail Value the Mystery Box was advertised for. If it comes in the form of one of the company's regularly offered big giveaways, which was one of my suggestions, that was fine. I mentioned this in my initial email, which I am including here and the company's response to it. As the company stated, I, too, have all the emails with photo's in my attempt to receive the advertised product that I purchased based on the product cost and value advertised. This is my initial email and their representative's response. I removed both my name and the representative's name to stay compliant in accordance with Revdex.com policy of personal identifiable information.
on October 10, 2017 at 7:24pm wrote:
I am a long time customer of your company. I remember back, it may have been '07 or '08?, there was a day of real time chat with prizes. We, the customers, had a ball. One guy won a lot and gave things to those who hadn't won anything, it was a virtual community. You run a "feel good" company. I am a subscriber of the mini mystery box, so when the opportunity for a gigantic mystery box came up, I took a chance. It is a lot of $ to me, but knowing what the monthly give away prizes were and all the people who won tv's, trips, etc, and your retail value of the box, $3500, I couldn't wait to see what was in it. What came so far is what I expected what would be in there, and enjoy much of it, but what I also thought was I going to find was a big item to reach the worth of the stated retail price amount.
My other thought is, will another thing be coming? Could you please reevaluate this? Tallying up everything, even at full price in department stores, do not come close to the items. I will appreciate if there is something more.
$500 Mystery Box - Oh yes, it WILL BE WORTH IT! Pretty Much Everything In Our Warehouse - SHIPS FREE!
Our price
$500.00
Retail price
$3500.00
You Save
86%
Thank you so much.
Support support@ 10/11/17 to me
I will pass your feedback along to my manager. As far as the mystery box we do still have and do and new items get put it with different orders as our inventory and items are constantly changing. As of right now , This week we are Giving away TVs through Extreme Stupid Good Deals as well.
Thanks,
I maintain true to my original message. I paid $500 for a "Retail Value $3500". Please provide what was advertised.
Thank you.
I ordered a few hundred dollars worth of stuff from them in the month of Feb 2018. I was charged immediately but have still not received ANYTHING!! You can read ALL of their excuses online about policies and their procedures and handling times but there is NO excuse for not getting any of my items in well over a month!! As well as not responding to their only provided form of contact which is email. They only thing this company seems efficient in is charging you and making excuses!!
Hi Robert, We do apologize for the delay on product as well as in getting a reply back to you. Due to a high volume of emails, it took longer than expected. Please note that we do state on our FAQ that all orders are prepaid at the time of purchase, because we want customers to be fully aware that payment is collected right away. This gives them the choice to place the order or shop elsewhere if that's not how they want things done. We did have a delay on receiving some of the products that were on your order, and we understand the frustrations that can cause. It's not only frustrating to you the customer, but as well as to us as a company. We get product from vendors and we want it sent in a timely manner, just as any customer would. So again, we do apologize for that delay. If at anytime an order is taking too long for your liking you can request a status update or cancel if you no longer want to wait. Orders can be canceled at anytime before they are shipped.
I have had several problems with items from this company and the final straw was when they sent me a product that was much different from both their description of the product and even the video that they showed of the item. Customer service is terrible and can only be reached through email that they either do not answer or take weeks to answer. They always tell you that the delay was due to the email getting lost in a wrong file. Even worse is when you try to stop them from sending you further emails and try to get removed from their email subscription service because you want no more to do with them. That seems impossible to do. I have "un-subscribed", 6 times over the last 2 months and each time I am told that it may take awhile because their customer service department is so busy, and then they just continue to send email after email. I have finally given up and just have to manually delete each email that they send out at least once a day. It is a pain and I wish that I had never gotten involved with this company.
Our Customer Service responds to customers via phone or email, and chat when available. The best way to reach them is through submitting an email. As our Customer Service explained to the customer, his email got mixed up and they apologized for the delay in response time. The customer was offered a full refund in the form of store credit and told he could keep the product. The customer refused to work with us and stated he'd just do a chargeback instead. At that point there wasn't much left we could do for him.
We have gone through and removed the customer's email address from any mailing where we found it listed, and we've disabled his account to prevent future ordering frustrations.
There was absolutely no phone number or chat to be found anywhere on their website and the only way that I could reach them was via email, and that took multiple emails and over two weeks to even get a response. What they actually ended up offering a week or two after their first response was indeed store credit BUT it was to be issued upon return of the product that they had sent to me by mistake. The credit would be available once they had the returned product in hand. I did not feel comfortable returning the item for any kind of credit because it took so much time and so many attempts to even get them to answer my emails just to discuss and acknowledge the problem and I felt I could not trust them to give me the credit. Then if I did finally get a credit I knew what I would be ending up with is a credit from a company that I no longer wanted to be a customer of or associate with. Since they acknowledged that it was obvious that they sent me an item that was not what they were advertising, why couldn't they credit back my money to the card once they received the returned items (there was 2 items that were both not as advertised), so that I would no longer need to deal with them? And, would anyone be comfortable returning a product to a company that claimed to have already lost or mis-placed three emails that they had been sent because they say that they put them in the wrong file?
On the up-side, if they have actually finally removed my email from their system, I am very happy to hear that news! I will believe it when they finally do stop, and if they don't I will let you know Thank you for the help !!
Chat pops up on our website when there is a rep available. If it's after hours, a Holiday, or they have 2 or more chats...the window does not show up. Our phone number is XXX-XXX-XXXX, but is not listed on our contact page as it is not the best way to reach us. Sending multiple emails delays response time. This is because our system thinks it's a new email each time, and bumps you to the top of the list. Customer Support answers from oldest to newest. This information is also mentioned in the auto-mated reply when an email is sent. The email did not ask you to return the product. The email stated "if you wish to keep the ones we shipped you, I would be more than happy to issue you a full refund for the duffel bags in store credit. If you do not wish to keep the bags, I completely understand and can send you a pre paid return label for you to send them back. Please let me know what works best for you. Again, My sincerest apologies for the delay and any inconvenience this may have caused!" The rep was saying you could have kept the product and received store credit for the amount you paid. Had you used the pre-paid label, a refund would have been issued to your credit card. However, instead of accepting either option you replied with "To me your apology is not worth the time you took to write
it. You do not need to do anything. It took you so long to respond that I have already contacted my credit card company and they are handling it. I think after 3 emails with no response until 27 days after the first email was sent, plainly shows that your company (and what they are calling customer service) does not care about the people who spend their hard earned money with you. I had been a good customer. The way you have treated me is a shame and very honestly despicable." At that point there was nothing else we could do for you. While we understand your frustrations with the situation, we were more than willing to try and fix the issue. Once a dispute is reported to us, we don't have any options and we just work with the credit card/bank at that point to resolve. Again, we have removed you from our system. Best wishes!
Placed an order online for several treats for Valentines Day on 2/1/18. The order was due to arrive by 2/13/14. Shipping stated 3-8 business days from order placement, and yet, i'm left sitting here with no treats for my 16yr anniversary. Whats even worse, today is 2/13/18, I check my 13Deals.com account, and it says the order hasnt even shipped yet. They list the status as, Processing - Will Ship Soon. Even if it were a day late and made it here for Valentines Day, it would be ok. But I wont even be here afterwards as i'm heading out of town. This is just really awesome. Thanks for nothing 13Deals!
We're sorry your order didn't arrive in time for Valentine's Day. However, our website states it can take up to 10 business days to fully process an order. The 3-8 business days you mentioned are days in transit and does not include processing time. Since your order was placed on 2-1-18, tomorrow would be the 10th business day.
If you'd like for our Customer Support to cancel the order you can reach them at [email protected]. Sorry again for the inconvenience!
So you're saying an order can take 4weeks to fulfill, in a time where companies like Amazon are processing and shipping within 1-2days? Wow... I guess that really is the last time I shop with you.
Order No: 1-3047367
Incomplete order sent after 1 month. On asking in email it was told remaining order is in back-order. Then it was told that money will be refunded. Neither remaining order came nor money came back. Can't trust their words.
Hi there! We are so sorry you weren't refunded as promised. I'm showing that employee started the refund with PayPal, but did not click the final "submit" button so it didn't process. We have issued the refund at this time, and you should see that post within 24 hours. Sorry again!