Jammin' Butter Reviews (%countItem)
Jammin' Butter Rating
Address: 168 Roweland Drive, Johnson City, Tennessee, United States, 37601
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I placed an order (#XX-XXXXXXX) on 11/26 and received all but 5 items that were marked "shipped separately" in hand written notation on the packing slip.I did a customer chat with a person named Jen who said the missing items had to be back ordered (first I had heard of this ) but she would go to the warehouse and check on them. Thought that was pretty cool of her to do and when she returned she told me she had found the items and they would go right out , and would be here by 12/23. I followed this with an email that was never answered . As of 12/29 I still have not received the remainder of this order. However I did receive two orders that I placed later in the month ? Would I use them again ? Hard to say .
Hi there! Our Customer Support is checking into this for you. Due to the busy holiday season, it's taking Customer Support much longer to get to all waiting emails/calls/voicemails/chats. You will be contacted soon.
Order was placed in ***, and has still not been received.
Order #*** for an adult coloring book was placed via *** on ***; as of *** the order has still not been shipped or received. On their website, the status of the order is still listed as "Processing - Will Ship Soon." I made three inquiries (***) as to when this order would be delivered, and after being informed that it would be "a 6-8 week shipping process," declined to cancel the order. Customer service was increasingly rude upon each inquiry.
I would like delivery of the item and a formal, written apology by the company for their behavior.
This is a 100% free item, and we had over 10,000 orders to fulfill for these. It's taking much longer to ship than expected as we have to get new shipments of coloring books constantly, there have been delays with those, Holidays, and short on warehouse staff. If the customer feels as though informing them is rude, we do apologize for that. At this time, we have canceled the order and will not be shipping anything to the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time, this item is still being listed on the retailer's website:
***
Furthermore, a delay of well over three months is completely unacceptable, whether the item is being offered for free or not. At no time did the retailer ever offer information regarding the status of this order without being questioned by me first, and never offered a time frame for when the order would be fulfilled.
In addition, for a retailer to cancel orders arbitrarily is also unacceptable, especially when I have waited SIX months from the time the order was initially placed.
I reiterate my initial desired resolution of delivery of said item, a formal, written apology for the retailer's behavior and inability to deliver an item for six months, and now, the removal of the item listing from the retailer's website.
regarding the shipping of my orders. XX-XXXXXXX, XX-XXXXX, XX-XXXXXXX, and XX-XXXXXXX. I was able to contact someone from your team last week and was again told that they would be sent out in 24-48 Hrs. One of the orders has been sittibg in "electronic ahipping info revved" sibce 12-5. Here it is a week later and no change. 2 of these oders were placed over a month and a half ago. My emails are rarely answered and the only time I can actually contact someone is when you chat feature is online which is not that often. I. Just. Want. My. Stuff. I feel as if I have been more than patient and will now be posting reviews of your site online so thst others don't find themselves on the same predicament as I have
We see that some of your orders are going to be delivered tomorrow. We apologize the other orders have updated yet, and we have our warehouse team checking further into this. Sometimes packages can leave the warehouse but not get scanned, so you don't see updates on the carriers website until it reaches a new hub. We've also seen orders go all the way to it's final delivery spot before updated scans show up on the website. We know that's very inconvenient, and we'll alert the carrier to the issue as well. If we discover an issue with your package/orders, we will reach out to provide all necessary updates. Sorry again!
I received my orders but I am missing an item. Sent email about it, I'll see what happens next
Customer Support is working to get to all waiting emails. You should hear from someone soon.
I paid for Christmas Decor items on 11/07/2018 with the understanding that they would ship out on 11/19/2018. On 11/29/2018 when the items had not been received I checked in the system and noted that my order status was marked "Fulfilled" and that USPS tracking numbers were assigned but my items were not received by the USPS. I reached out via the live chat option and was told that there was an issue with the supplier and that items would be going out that day or the next. After a few days the items showed the same status so again I reached out via live chat with no response. I tried the next day via live chat and was told the same thing, these items would be shipping out that day. I have emailed they support option with no response as well. IF they did not have the items in hand to ship or 100% secured them they should not have taken my money. It is less than 2 weeks until Christmas they will not respond and my order status has not changed since 11/23/2018. They simply put this information in to their system to cook their books and make it appear that orders are being fulfilled when they are not. They have now promised to send these items 4 times and have not done so. They have had my money for over a month and have stopped responding. I had placed another order previously and it took a long time to ship but not this long. I do not mind waiting but I do not appreciate being lied to and ignored. HONESTY GOES A LONG WAY. DO NOT ORDER EXPECTING TIME SENSITIVE ITEMS TO ARRIVE ON TIME. DO NOT EXPECT HONESTY FROM THIS COMPANY. DO NOT EXPECT ANY COMMUNICATION besides being spammed with new deals daily that they cannot fulfill.
Hi Shereen, we apologize for the long delay on your order! We are working with our warehouse to see where the issue is. No one is purposely being dishonest with you, and Customer Support just replies the messages they receive from the warehouse. Which was we HAVE the items and they were being shipped. Since your tracking is still not updating, they can look further into it. It could be a different issue such as a lost package. We are NOT a scam company and no one is trying to steal your money. We have high volumes of emails right now so reply time is delayed, as well as Customer Support helping in the warehouse to help ship orders. They do this every year to help get out all orders in time for Christmas. We are a very small company, so sometimes extra help is needed. Your last email will be responded to tomorrow as soon as Customer Support arrives to the office. Your patience is appreciated, and please understand the issue is being looked into. We understand we have not met expectations with this order, however we are a HONEST business and certain feel as though we respond professionally. We have been selling items for 10 years, and will continue to do so online and not at the flea market (as you suggested).
I received an email this morning from "Customer Service" I use the term lightly in this situation. They are refunding my money because conveniently they do not have the item they sold me in stock (THEY NEVER HAD IT IN STOCK, this was told to me by on of the live chat agents; your supplier didn't deliver as promised and you "hoped" to get them in that day) The excuse given in the email was that USPS must have "lost" the package since it hasn't been scanned. BUT, they created this tracking number and shipping label BEFORE THEY EVEN HAD THE ITEMS IN THEIR HANDS!!! SO of course it hasn't moved or been scanned, IT WAS NEVER SHIPPED! OF COURSE YOU DO NOT HAVE REPLACEMENTS OF THE ITEMS because you sold something you could not procure. THAT IS A SCAM.
If you are selling items you do not have in stock, that is a SCAM. This wasn't marketed as a "buy-in group option" it was advertised as a SALE ITEM. HIGHLY UNETHICAL and to blame the shipping carrier is absurd! I too am a small business partner. The ONE TIME in 15 years that the shipping carrier did in fact lose a package, I ATE THE COST AND RE-SHIPPED THE ITEMS and filed a claim with the carrier because that is what LEGIT, ETHICAL companies do! BUYERS BEWARE... ORDER FROM CHINA YOURSELF this is a buy-in group and the wait time is because they get your money BEFORE placing their order so they have no clue whether it will actually arrive or not. They haven't even taken the time to create a meaningful partnership with an overseas vendor to ensure items will be procured. Heck, even my Facebook Pearl girl has enough business smarts to do that!
Market yourself for what you actually are an you'd have a lot less unhappy customers. STOP lying to customers and blaming the USPS.
Hey Shereen, as we've explained no one is lying to you or any other customer. We had hundreds of these orders ship out with zero issue. However, sometimes lost packages happen. That's wonderful that you went 15 years with no issue. That's very impressive! We ship thousands of packages a day, so to say there will never be shipping issues/lost packages or other issues is not possible.
There was a delay on your order originally due to not having the item for a short period, but the item was received and then shipped. We had many orders for them, and very few complaints or issues. If you do not want to believe that, that's your choice. However, we will not have our service or customer support team belittled over this. We are not a scam site, we have a hard working crew, and you have been fully refunded. Have a nice day.
First of all the delivery was not in the time they had suggested it would be. Then when we received the product it was not a good quality product.
Order Number: ***
Date Ordered: *** 09:26:18
They said this would be the Standard Economy Shipping (3 - 8 Business Days)
This is when it was actually delivered:
*** at 2:11 pm
The rubber or silicone o-ring seal was stretchy and did not want to stay in the groove when it was screwed on. And the problem with that would be that you had to take the reservoir off every time you used it to fill it up and empty it. The strength of the spray was not adjustable but was so soft that it wouldn't remove any particles from the teeth. To use it as something real portable to take on vacation would be the only thing I would even consider it for. And also it leaked which is very upsetting. The quality of the product was not good at all.
Also, I emailed them to ask about the delivery and they never bothered to answer my question.
But I wanted to complain about the company's delivery and the products they sell.
Refund I would like them to refund the purchase price. I would not ask them to refund my money because they do not answer emails.
We have answered the one email that was sent to us. The customer emailed us asking the status of the order on the 3rd, and we replied the following day. Customer COULD have emailed us about this issue, and we would have issued a refund that way. We have issued a refund at this time, and the customer can dispose of the defective merchandise.
Thank you so much for your help. *** just sent us a refund for our purchase. That was very fast. I would say they are reputable after all.
I ordered several items including The packing slip indicated the shower curtains (4 items) would ship separately. When I had still not received the items after more than a month I emailed them via their customer support portal. I received an automated response saying they had a higher volume of emails than usual and would get to me as soon as possible. After three weeks with no response, I called their customer support number I got an automated message saying they are unable to take calls; don't leave a message because they won't be able to review them. After five weeks with no response, I sent a letter.I included a copy of their packing slip, my initial email and their response. I gave them two weeks from the date of the letter to resolve the issue. I also informed them that I would file a complaint if necessary. To date I have not received a response. All I want is my money back. I can provide copies of all mentioned documents if necessary. I appreciate any assistance you can provide.
I just want my money back.
Sorry for the trouble with you order! We have gone ahead and processed a refund for those missing items. You'll see the credit within 2-5 business days.
Thank you for your valuable and timely assistance.
I order frequently from this company. Delivery can be slow, but one order indicates tow items to ship separately and the third refunded. Not done.
Order ***
Packing slip indicated that these two items would ship separately:
1 *** - Instant Sun Shade
1 *** - Self Inflating Beach / Outdoor Lounger
Packing slip indicated that these two items would refunded:
Order ***
2 *** - *** Bracelet with Fire Starter by ***
Three emails have ben sent. ***, ***, ***. No reply from the company.
I want my proucts delivered. Refund on the ones that are not.
Our Customer Support will be following up via email to provide tracking for ship separately items, and issuing refunds for what we are not getting in stock. We apologize for the delay.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your help.
Jammin' Butter, LLC refunded money.
missing items from order ***, ***. Will not respond to email or phone calls.
Order placed with ***, partial order was shipped *** and received ***. Packing list plainly stated in handwritten note the *** "ship separate" in blue ink next to item. I emailed parent company "Jammin Butter" on ***, received automatic email *** stating "Thank you for contacting the Jammin' Butter Help Desk. Our Customer Support is working to get to all waiting emails at this time. Due to a higher volume than normal, please be patient as our staff is working to get to everyone. We ask that you do not send multiple emails, as this will only delay reply times. We assure you that we will get back to EVERYONE as quickly as possible. We appreciate your understanding!
We've received your request and will get back to you with a response as quickly as possible. Please know that our operating hours are Monday - Friday 9:30 am to 5:30 pm Eastern Time. If you sent this support request outside of these hours or on a holiday, know that we will address your email as soon as possible once our support team returns."
As of ***, I have received NO further email back from Jammin Butter. Multiple phone calls during business hours go unanswered or go to voice mail with no way to leave a message or contact a live person.
2 months is WAY too long for delay on order!
This is NOT the first issue, but in the past orders have been fixed or refunds given in short order, and emails are answered in less than 48 hrs. Evidently something has happened with the Jammin Butter company causing these issues and no communication.
Either ship the (2) 5pk ***, size 3x; or a refund for the total of $***. If the shirts are being shipped, I request expedited shipping (UPS or FEDEX)WITH traceable tracking #.
Sorry for the trouble with your order! We had an unexpected shortage of that size shirt, and it's taking much longer to receive than expected. We have gone ahead and issued a refund for the $*** at this time. You'll see that post within 2-5 business days.
(The consumer indicated he/she ACCEPTED the response from the business.)
Amazing! Within 3 hrs. of Revdex.com contacting Jammin Butter, a refund was issued!
***.
Placed order for flashlight, received defective, NOT working, product. Have had no response after 2 Emails and 1 phone call to them. 3Rd time!
On *** I placed order for *** LED Flashlight. Received defective flashlight on ***. Sent them email *** as per website instructions. Their order #*** refers. I DID get their Std auto response which does state Not to contact them again on subject as it will cause More delay for everyone. It gives you no estimate as to how long a response may take. Judging by other Revdex.com logged complaints, looks like months, if they respond at all.
I would like to get a working flashlight at No additional cost to me. On my first order for this light I did not contact them in the required 10 day after receipt period. Would be good of them to replace Both of the light. The first one had bent charging pin, Clearly a manufacturing defect. On the Acid leaking batteries, they did not start to leak until a month AFTER I received them, but again, they say you have to call them within 10 days of receipt. How fair is that? They still had 15 moths before they expired to boot!
Sorry for the delay in getting back to you, and on the issue with the flashlight. We have issued a refund for the broken light, since you stated that you've received at least two you are not happy with. We feel a refund is the better option this time. You'll see the credit post within 2-5 business days.
(The consumer indicated he/she ACCEPTED the response from the business.)
Although this resolution is not what I requested, and they did not address my previous 2 issues I accept their solution. It was the minimum they could do. Better than nothing! Thank you all.
I ordered a four pack of siege pre workout drink mix in june and I only received one. it is now the end of august and I am still waiting for the other three.
Hi there! Sorry for the trouble with your order! We're not showing you emailed us about the issue, so I do apologize for the long wait on a resolution! We will have the missing items sent out this week via Newgistics #9261592700507202172436.
Items not delivered; ignored by customer service; tried to call to cancel a subscription, but could not get through with number required to call.
On ***, I ordered quite a few items from ***, a website from ***. I failed to receive a particular nonstick pan that should have arrived in the box with the rest of the items.
I sent an initial email on *** after receiving the rest of the items. I was asking what we could do to fix the missing item. After feeling ignored for 8 days, I sent another email on *** stating that I would like my item or a refund. This was 13 days ago. I did not send another email because I noticed that it suggested against this, because it would place my email in the back of the line.
After being ignored, I decided that I would like to stop the subscription that I have with them. I went into the account settings, and they said that I have to call a number to cancel the subscription (even though there is a "Suspend" button on the page. I called the number 25 times with no answer! I thought...."Maybe I'll leave a voicemail.". Wrong again. The message says not to because they cannot check the voicemails. This seems like some sort of subscription trap that I can't get out of! I can't email them because I'll have my current complaint sent back to the end of the line.
In addition to this, they spam my inbox MANY times a day with promotional emails that I would like to get out of. Each of those come from different email accounts that have an unsubscribe link at the bottom. With how this company has shown itself to handle themselves, I feel like my email account will constantly be spammed. I DO NOT want to unsubscribe from each of the many email accounts that these come from.
Finally, they state a 10 business days delivery policy that RARELY is upheld.
On a final note, this company was a great company to deal with....in the past. I'm not sure if they have gotten too popular to uphold their promises and treat their customers properly, but they are currently not to be trusted. I loved this site before, and now I am just sorely disappointed.
I would like: Either a refund or to receive my product Removed from my subscription Removed from ALL email correspondence
We have canceled the subscription at this time. The pan should have been marked as shipping ***. on the packing slip, and we apologize if it was not. This item was delayed due to a vendor shipping our supply late, so that's why the order was sent without it. Customer Support will reach out soon with tracking.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for making sure the item was shipped and cancelling the subscription. I did not see where my email issue was addressed. Will I be removed from the email list or do I have to unsubscribe from all of the many email addresses that you send from?
(The consumer indicated he/she DID NOT accept the response from the business.)
I have unsubscribed before and continue to get emails. The emails come from different email addresses all the time. PLEASE REMOVE ME!
We've already canceled the subscription for the customer, customer can easily unsubscribe from an email by clicking "Safe Unsubscribe" at the bottom. Customer support reached out and advised their tracking number (***).
I ordered products from the company and never received them. I am unable to contact them in any manner other than email, and they have not responded. I have tried to phone them, only to get a recording saying that they cannot take the call. DO NOT order anything from them or their various "store fronts." You very likely won't receive your order and probably won't get a refund either.
Hi Lynn, sorry for the delay in getting back to you on your last email. I see in the past we responded within 48 hours of your email. However, as stated in the automated email, we are running behind in response time due to a high volume of emails. We received your email on the 13th, and our CS team has been working to get to all waiting emails. We hate that you feel as though others should not order from us due to the delay on 2 of the items you ordered. We had a shortage, and have to wait on more. At this time, we'll just go ahead and cancel those items out and issue a refund to you. You'll see the refund post within 2-5 business days. If you have any questions, please let us know. We will certainly try to get back to you as soon as possible.
I placed an order for a monthly subscription of a piece of jewelry each month and received multiple charges to my account over time instead.
I ordered a monthly subscription from "***" in *** for my mother for Mother's Day and was charged the original price of $***. This was supposed to include a new piece of jewelry each month. My mother got her first box of jewelry a month later and it had 10 of the exact same bracelets in it. A couple days after I was charged another $*** and I had forgotten I was already charged the original $***. She then received another box a month later that had another set of 10 of the exact same necklaces (?) and then I was charged again a couple days later. I looked on my account and realized I had been charged three times for these two boxes. I proceeded to send an email on ***, to which I was sent back an automated email stating it would be a while before they responded because they have so many emails (probably so many people that have been ripped off that they can't keep up).
It has now been a month since then and we have been sent ANOTHER box of the same exact 10 pieces of jewelry to which I was charged AGAIN for ANOTHER $***. We refused the box and wrote a note with it asking for someone to call us and cancel this stupid process. I am having to cancel my card (so annoying, I thought I was smart enough to avoid scammers like this), but I am still out $*** and we're stuck with 20 pieces of jewelry we'd like to return to get our money back.
When I first placed the order, I was on vacation so I didn't realize I hadn't been sent any type of confirmation emails or anything of the sort and no indication that I had ordered it whatsoever. I don't even remember which email I used now, if it was mine or my mother's.
I have also attempted a phone call but there was no answer and I was asked not to leave a message.
I want to return the two boxes we have been sent and get my $*** back so I can get her a proper Mother's Day gift.
The customer placed a monthly subscription for 10 items. The charge comes once a month for $***, and we can provide documents showing the charges have been months apart, not days. Automated emails are sent out before each month is due, as well as when the order processes and ships. The customer used the email address of the recipient, so this might be why she didn't realize the issue. It's always best to use your email on gift subscriptions so you can manage the account. We have canceled the subscription and the last pending order. That order has been refunded in full. We would be happy to offer a % refund for the the past boxes, as she should have received different items and not repeats. If the customer does not want the % refund, she can return items at her cost for a full refund. Normally we do not accept returns, but we'd be happy to make an exception for this situation. The customer can reply to us here or email *** with the subject Revdex.com Resolution.
I have reached out concerning an order of MREs shipped to me with no reply for over a month.
I used a second email address 3 weeks later.
My order ***3 (ordered *** for $***) 7pk of MREs were mailed to me and are expired per date on the packages.
Through an MRE date calculator as seen here: ***
and entering *** which is found on my bags; shows what was mailed to me is expired (made ***; 5 years, 9 months, 2 days) according to these two sites:
***/
***/
They state that are good for 5 years.
I have reached out through email with no response for a month now. 3 weeks in I used another email account stating a problem with an order and still no reply (sent ***)
I request resolution to this matter.
I prefer a replacement pack that is less than 5 years old (Please, not a box made 4 years 7 months ago).
If that isnt possible then a full refund is desired.
I prefer a replacement pack that is less than 5 years old (Please, not a box made 4 years 7 months ago). If that isnt possible then a full refund is desired.
Sorry for the trouble with your order, and for the delay in getting back to you via email. We've gone ahead and issued a refund for the expired meals. You can just dispose of them.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Jammin butter. I regret using Revdex.com to get into contact with you but after a month I didnt know what else to do as there was no alternative to the business's contact information.
Broken Product
I have a problem with 2 of the 10 Solar Powered Ultra Bright LED Rechargeable Camping Collapsible Lantern With Built-In Cell Phone Charger! Can be charged via solar power, USB, or 3 AA batteries that I ordered. The base (bottom piece that unscrews and covers where the batteries go) is cracked almost in two pieces. This will be the 3rd Time I am emailing and the first one was on *** and to date, ***, no one has bother to contact me back.
I tried contacting them on *** on *** and no one replied.
Either a refund or the product to be replaced
Sorry for the trouble with your order, and the delay in getting back to you via email. We have issued a refund for the 2 broken lanterns as we are currently out of stock, and can't offer a replacement. You'll see the credit post within 2-5 business days. Sorry again!
This is the worst company ever to order with. Twice I received merchandise that came with missing parts. The last time I ordered and got missing parts I wrote an email to them 2 months ago and never got a reply. I will never order from them again. A big rip off!
Hey Linda! We are only showing one email thread about receiving merchandise with missing parts. We do apologize for the delay in getting back to you, but as stated in the automated reply response time is slowed due to high volumes. We show you emailed July 31st and again on August 3rd, and our Customer Support got back to your email August 14th. They are sending the missing part of the flashlight, and tracking was provided in the email so you can keep an eye on it. If there is a past issue you still need help with, please let us know. We are not showing an email from 2 months ago about missing parts (only a canceled order).
A substitute product was sent to me which is different and inferior to the product. The company seems to ignore e-mail requests to fix the issue.
On *** I ordered (1) *** Ultimate Servival Knife (fixed blade). On *** my account was charged for $*** for the product. On *** I received an e-mail from the company the the ordered knife was being prepared for shipment. On *** I received (1) *** Folding Knife which is not the product ordered and is a less expensive knife. I assumed this was a shipping error and e-mailed the company to report the mistake on their part and requested receiving the knife I ordered. Since the mistake was theirs, I informed them I would send them the product mailed to me, but request them to cover the shipping cost. In all, I have sent four e-mails on a weekly basis that they note receipt, but don't follow up on a response. Also, they do not answer the phones, as they say they are too busy with other customers on the recorded message. It seems this company runs a very shady business and illegal busness by substuting a lesser product and are not willing to correct their error. The only thing I ask of the company to to send me the product I ordered. A business that will not honor its orders and are not willing to resolve its mistakes are not worthy of running their shoddy business.
I wish to receive the item ordered and will return the item sent when they do, but I expect them to cover the mailing cost since it was their mistake.
Sorry for that packing mix up. We do have 2 styles of knives, and our packers just made a picking error and sent the wrong knife. No one is trying to be shady or dishonest. Just a human mistake. We are sold out of the other knives right now, so we will be issuing a refund to the customer. The customer can keep or donate the knife received.
Ordered from *** a 4 PACK of *** Pre-Workout With Zero Sugar. Was only sent one of them instead of the 4 that I ordered.
On *** I ordered a 4 PACK of *** Pre-Workout With Zero Sugar. On *** this order was fulfilled by jamminbutter.com. When the item I ordered arrived around lon the ***, only one of the 4 pack was included. I wrote jamminbutter.com an email explaining the issue, and all I received back was an email telling me that they would look into the complaint and to not email them again.
I waited until *** with no response from them and decided it had been too long to not try and email them again, so I sent them another email asking about my issue and attached my previous emails and they have yet to respond.
I would like them to send me the 3 missing containers of the 4 PACK *** Pre-Workout With Zero Sugar.
Sorry for the delay in getting back to you! We have a high number of emails, and when you sent additional emails it kept bumping you to the top of the list as new, and we work on oldest emails first. This is why our automated email states to only send just one, and we do get back to everyone. Again, sorry for the delay! Our CS will be reaching out today and offering a reshipment of the missing items.
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the issue.
Ordered 4 towels got 3 and no reply to email.
Ordered 4 towels got 3 no one repays to email.
Send me the fourth towel.
Customer emailed on ***, again on the ***, again on the ***, and again on the ***. As stated in our automated reply, sending multiple emails slows down response time. This is because our system thinks each reply is a new email, and bumps you to the top of the list. We answer oldest emails first. Customer support has been alerted to the email, and will be replying to day with tracking for the missing towel.
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not receive the *** box for my Peaches & Petals subscription. I have emailed three times and have not received a response.
I paid for a Peaches & Petals monthly subscription on *** via ***. I was billed for the *** box. I sent an email requesting shipping status on *** and only received an automated email stating that would get back to me. I never received any shipping information for the box. I emailed again on *** and only recieved the same automated response. I emailed a third time on *** and still only received the automated email stating they would respond to my email shortly. I would like the box I ordered or a refund.
I would like to received the box I ordered or a refund.
Customer did not sign up in time to receive a *** box. Customer signed up on ***, which is after our shipping cycle. Her box was held until the *** cycle and shipped and delivered via ***. We do apologize for the long delay in replying via email, as our Customer Support is backed up with high volumes of email. She will receive a reply today explaining as well.
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a reasonable explanation.