Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A review of the account show the customer’s service reconnection is scheduled for today (09/03/15) as an all-day appointment. Unfortunately we are unable to provide the customer with a 4 hour window or call the customer in advance as our scheduling availability does not permit us to do...
so. Someone over the age of 18 must be present for the service reconnection to allow our mechanic to reconnect the service (at the meter), check for safety and relight any gas appliances that are in the home. We apologize for any inconvenience this may cause however if no one is home to provide our mechanic the necessary access, the appointment will be cancelled and the customer will need to call to reschedule the appointment.
Complaint: [redacted]
I am rejecting this response because:This is not based on my household's usage! This is based on a very old account Eversource added back to my account from many years ago! I was told this was illegal from other professionals but someone continued to place this very old account back when they were [redacted]. Initially had my prior usage down to a low balance and as soon as I did Eversource contacted me via letter about this old bill and now currently this situation . Eversource is ran by some straight out [redacted] This is not my usage most recently, this is an addedum from many years ago.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] The only deposit disconnect notice I have received was on August 29, 2017. Upon receiving it we made our bill current, and I then contacted them to figure out why this was happening. With no prior knowledge of said disconnect, I was pretty aggravated. There should be some paperwork citing rules and terms that the company uses sent out to it's customers. I have been a customer with them for over seven years and this is the first I have heard of any of this.
Eversource has addressed the customer's concerns and has offered options for additional improvement. The company and the customer met with [redacted] Public Utilities Commission staff at the customer's home to review the customer's concerns, improvements previously performed by the company and the proposals for additional improvement. Those options were modified somewhat as a result of that discussion. Each option has been outlined with both the customer and **PUC staff and states which options, or portions thereof, are the responsibility of the company and which are the customer's. Those responsibilities are consistent with the company's tariff, policies and procedures.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS SENT TWO DISCONNECTION NOTICES TO ALLOW TIME TO MAKE PAYMENT ON THE ACCOUNT SO THAT THE DISCONNECTION OF SERVICES COULD BE AVOIDED. A DISCONNECTION NOTICE WAS SENT ON 9/4/2014 AND 9/19/2014. SERVICE WAS SHUT OFF FOR NON-PAYMENT ON 9/23/2014. THE CUSTOMER...
WAS ADVISED TO PAY THE FULL DELINQUENT AMOUNT AS WELL AS A SECURITY DEPOSIT. THE DEPOSIT IS HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. ACCURED INTEREST IS AUTOMATICALLY APPLIED TO THE CUSTOMER BILLING ACCOUNT ANNUALLY IN JANUARY AT 1.5% INTEREST. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT.
Disconnect notices are mailed to the mailing address per the NH Public Utilities Commission (PUC) rules. The disconnect notices have not been returned from the post office. The customer should contact the post office. The customer already spoke with a meter foreman and a...
supervisor. As a courtesy the collection fee's were waived but the reconnect fee's will not be waived. There are no guarntees that a particular employee is not going to be collecting for this location. The disconnections are valid without a payment arrangement or a payment on file. The deposit is based on credit history. If the customers received state or government assistance she can provide documentation to have the deposit waived.
A review of the account shows the representative informed the customer that there would be a fee of $3.50 to process the customer’s payment via credit card however informed it would in fact be waived. Due to the company error, we will be refunding the customer the $3.50. Unfortunately we are...
unable to refund it back to the credit card therefore the fee will be refunded in the form of a check in the mail. The check will take approximately 2-3 weeks to receive. The mailing address on file for the customer is the same as the service address. If the customer wishes to receive the refund check to an alternative mailing address, please have the customer provide the mailing address so our records can be updated.
The customer’s total balance is $600.81 of which is a combination of two billing statements dated 01/15/2016 and 02/12/2016. The billing statement dated 01/15/16 was for $192.98 (usage from 01/05/16 to 01/15/16) and the billing statement dated 02/12/16 was for $407.83 (usage from 01/15/16 to 02/12/16) therefore the charges of $407.83 were for 28 days. Both of these billing statements were based on actual readings therefore there will be no credits applied to the customer’s account. If the customer would like to be set up on a payment arrangement please have the customer call our Credit and Collections Center at ###-###-####. There are available representatives Monday-Friday from 7 am to 7 pm.
The deposit of $425 refund check will be expedited however Eversource is unable to credit the funds to the customer’s credit card therefore the refund will be submitted via check. The check will be mailed in 5 business days (on 04/13/16).
AFTER REVIEW OF THE ACCOUNT THE CUSTOMERS MOST CURRENT BILLING STATEMENT IS COMPRISED OF BOTH HIS JANUARY AND FEBRUARY BILLING STATEMENTS, THE TOTAL BALANCE ON THE ACCOUNT IS NOT REFLECTIVE OF ONE (1) MONTH BUT RATHER TWO (2). WHEN REVIEWING THE CUSTOMERS USAGE FOR THE JANUARY 2015 AND FEBRUARY 2015...
MONTHS THERE HAS BEEN A SLIGHT INCREASE IN ENERGY CONSUMPTION IN COMPARISON TO THE SAME TIME FRAME LAST YEAR. THIS IS ATTRIBUTABLE TO COLDER DEGREE DAYS AND AN INCREASED GENERATION RATE THAT WENT INTO EFFECT JANUARY 1, 2015, THIS WAS APPROVED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY.
TO HELP COMBAT HIGH WINTER BILLS CUSTOMERS DO HAVE THE OPTION OF CHOOSING A THIRD PARTY SUPPLIER THAT OFFERS A DIFFERENT GENERATION RATE. MORE INFORMATION REGARDING THIRD PARTY SUPPLIERS CAN BE LOCATED AT [redacted]. CUSTOMERS CAN ALSO REQUEST TO SPEAK WITH A HIGH BILL SPECIALIST AT [redacted] TO DISCUSS HIGH BILL CONCERNS IN MORE DETAIL.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMERS SERVICE WAS RECONNECTED AS OF 10/28/2014. THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER ENTERED THE DISCONNECTION PROCESS ON 2/17/2015 AND A DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA US MAIL TO THE ADDRESS ON FILE ON THAT DATE (THE CUSTOMER CONFIRMED THIS ADDRESS TO BE CORRECT AND NO RETURNED MAIL WAS EVER RECEIVED). A SECOND...
DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA US MAIL TO THE ADDRESS ON FILE ON 3/4/2015. NO CONTACT WAS MADE BY THE CUSTOMER TO THE CREDIT AND COLLECTIONS DEPARTMENT PRIOR TO HIS SERVICES BEING DISCONNECTED ON 3/11/2015 IN AN EFFORT TO RECTIFY THE SERVICE ACCOUNT. PER COMPANY POLICY ONCE A CUSTOMER HAS BEEN DISCONNECTED AS A RESULT OF AN OUTSTANDING BALANCE, CUSTOMERS MUST PAY THE FULL DELINQUENT AMOUNT IN ADDITION TO A SECURITY DEPOSIT IN ORDER TO HAVE SERVICES RESTORED. THE DEPOSIT REQUEST IS TO OFFSET A POTENTIAL LOSS SHOULD THE CUSTOMER DEFAULT ON PAYING FUTURE OUTSTANDING BILLS. DEPOSITS ARE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPOSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT. IF THE BALANCE TRANSFER RESULTS IN A CREDIT, A REFUND CHECK WILL BE ISSUED. THE CUSTOMER ALSO OPTED TO HAVE SERVICES RECONNECTED SAME DAY, THERE IS AN ADDITIONAL FEE OF $100.96 FOR SAME DAY RECONNECTIONS. THE CUSTOMER COULD HAVE OPTED FOR THE LESSER RECONNECTION FEE OF $42 RESULTING IN A NEXT BUSINESS DAY RECONNECTION BUT CHOSE NOT TO.
TO CONCLUDE, THE CUSTOMER WAS GIVEN AMPLE AMOUNTS OF TIME TO RECTIFY THE SERVICE ACCOUNT; THE CUSTOMER ALSO CHOSE TO PAY THE HIGHER AMOUNT FOR A SAME DAY RECONNECTION. THERE WILL BE NO ADJUSTMENT MADE TO THE ACCOUNT. THE DEPOSIT, AS STATED ABOVE, WILL BE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. THE CUSTOMER MAY CONTACT OUR CREDIT AND COLLECTIONS DEPARTMENT AT [redacted] SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
Customer Service spoke with the customer 15 minutes ago and advised her that the payments were found. The customer used the wrong account number to make the payments. The payments were transferred and only current charges are owed.
Dear Revdex.com:
The commercial property address for the complaint is [redacted] The records show that the electric power had been disconnected for a long duration. In order to have the commercial service...
restored a work order and inspection from the local wiring inspector was required. After this procedure was completed the power for the property was restored.
Thank you for allowing the opportunity to provide an explanation.
Very truly yours,
Mary Ellen M[redacted]
Regulatory Relations Specialist
Eversource
247 Station Drive, SUMSW380
Westwood, MA 02090
o 781-441-3158
Complaint: [redacted]
I am rejecting this response because: This is not my fault. This should/must be rectified by the gas company as fast as they came out to turn on the gas. This is very poor service and is unacceptable. I am not going to fund a repair that should be 100% paid for by the gas company. At this point I am now going to reach out to the attorney general.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Eversource is a utility provider for Electric and Gas service in the states o[redacted] and [redacted] Eversource would not be soliciting for service outside of it’s territory. Those calls are possibly scam calls. You can report those calls to your local police...
Complaint: [redacted]
I am rejecting this response because: I told the woman on Wednesday we received no such email in our mailbox no such email to my wife's email address. I was told by the woman on the phone Wednesday the response did not go in the mail it came to the email address, the person Thursday told me it came to my mailbox which it did not. The manager on Friday today said once again it was sent to our physical mailbox and not email. we received no such letter which I told her repeatedly. I want a credit for the amount of the deposit since they do not issue refunds. not the dress that fact it was not in my mailbox. nobody address the fact why I put $1000 on the credit card the moment I found the power off when I could've put the $151 on the same ctedit card. ever source be me and my wife choose to let our daughter sleep in an unsafe, unhealthy condition 87° upstairs where the bedrooms are, in the dark on the hottest day of the year. with no notice regardless of what they say I received no notice. ever source does not care about they don't care about very little kids or if they are in extreme heat all night long as long. as they get their absorbent amount of money. they also possess an inability to see the situation does not make sense for what it costed me if I had just received the notice I never received .
Sincerely,
[redacted]
A review of the account shows termination notices were sent to the customer on 09/02/15 and 09/23/15 with a disconnection date of 09/30/15. We have no record of any return mail from the postal service and no record of a payment or payment agreement established on the customer’s account prior to the...
termination date of 10/01/15. When the customer called on 10/01/15 to process payment for service restoral the customer was in deed advised that the service would be restored that same day. We apologize for any inconvenience this may have caused you. The representative should have made you aware that there was no guarantee of a same day restoration. When payments are made prior to 3:00 P.M, representatives are permitted to issue a same day reconnection however should be setting the customer’s expectation that there is no guarantee as this is dependent upon our mechanics availability out in the field. The representative should have explained to the customer if availability did not allow for a same day reconnection, then service would be restored on the next business day. Thank you for bringing this to our attention so we can provide the proper coaching to the representative. We have waived the $30 reconnection fee that was applied to the customer’s account. We appreciate the opportunity to serve you and value you as our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A review of the account show the customer’s service reconnection is scheduled for today (09/03/15) as an all-day appointment. Unfortunately we are unable to provide the customer with a 4 hour window or call the customer in advance as our scheduling availability does not permit us to do...
so. Someone over the age of 18 must be present for the service reconnection to allow our mechanic to reconnect the service (at the meter), check for safety and relight any gas appliances that are in the home. We apologize for any inconvenience this may cause however if no one is home to provide our mechanic the necessary access, the appointment will be cancelled and the customer will need to call to reschedule the appointment.
Complaint: [redacted]
I am rejecting this response because:This is not based on my household's usage! This is based on a very old account Eversource added back to my account from many years ago! I was told this was illegal from other professionals but someone continued to place this very old account back when they were [redacted]. Initially had my prior usage down to a low balance and as soon as I did Eversource contacted me via letter about this old bill and now currently this situation . Eversource is ran by some straight out [redacted] This is not my usage most recently, this is an addedum from many years ago.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] The only deposit disconnect notice I have received was on August 29, 2017. Upon receiving it we made our bill current, and I then contacted them to figure out why this was happening. With no prior knowledge of said disconnect, I was pretty aggravated. There should be some paperwork citing rules and terms that the company uses sent out to it's customers. I have been a customer with them for over seven years and this is the first I have heard of any of this.
Eversource has addressed the customer's concerns and has offered options for additional improvement. The company and the customer met with [redacted] Public Utilities Commission staff at the customer's home to review the customer's concerns, improvements previously performed by the company and the proposals for additional improvement. Those options were modified somewhat as a result of that discussion. Each option has been outlined with both the customer and **PUC staff and states which options, or portions thereof, are the responsibility of the company and which are the customer's. Those responsibilities are consistent with the company's tariff, policies and procedures.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS SENT TWO DISCONNECTION NOTICES TO ALLOW TIME TO MAKE PAYMENT ON THE ACCOUNT SO THAT THE DISCONNECTION OF SERVICES COULD BE AVOIDED. A DISCONNECTION NOTICE WAS SENT ON 9/4/2014 AND 9/19/2014. SERVICE WAS SHUT OFF FOR NON-PAYMENT ON 9/23/2014. THE CUSTOMER...
WAS ADVISED TO PAY THE FULL DELINQUENT AMOUNT AS WELL AS A SECURITY DEPOSIT. THE DEPOSIT IS HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. ACCURED INTEREST IS AUTOMATICALLY APPLIED TO THE CUSTOMER BILLING ACCOUNT ANNUALLY IN JANUARY AT 1.5% INTEREST. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT.
Disconnect notices are mailed to the mailing address per the NH Public Utilities Commission (PUC) rules. The disconnect notices have not been returned from the post office. The customer should contact the post office. The customer already spoke with a meter foreman and a...
supervisor. As a courtesy the collection fee's were waived but the reconnect fee's will not be waived. There are no guarntees that a particular employee is not going to be collecting for this location. The disconnections are valid without a payment arrangement or a payment on file. The deposit is based on credit history. If the customers received state or government assistance she can provide documentation to have the deposit waived.
A review of the account shows the representative informed the customer that there would be a fee of $3.50 to process the customer’s payment via credit card however informed it would in fact be waived. Due to the company error, we will be refunding the customer the $3.50. Unfortunately we are...
unable to refund it back to the credit card therefore the fee will be refunded in the form of a check in the mail. The check will take approximately 2-3 weeks to receive. The mailing address on file for the customer is the same as the service address. If the customer wishes to receive the refund check to an alternative mailing address, please have the customer provide the mailing address so our records can be updated.
The customer’s total balance is $600.81 of which is a combination of two billing statements dated 01/15/2016 and 02/12/2016. The billing statement dated 01/15/16 was for $192.98 (usage from 01/05/16 to 01/15/16) and the billing statement dated 02/12/16 was for $407.83 (usage from 01/15/16 to 02/12/16) therefore the charges of $407.83 were for 28 days. Both of these billing statements were based on actual readings therefore there will be no credits applied to the customer’s account. If the customer would like to be set up on a payment arrangement please have the customer call our Credit and Collections Center at ###-###-####. There are available representatives Monday-Friday from 7 am to 7 pm.
The deposit of $425 refund check will be expedited however Eversource is unable to credit the funds to the customer’s credit card therefore the refund will be submitted via check. The check will be mailed in 5 business days (on 04/13/16).
AFTER REVIEW OF THE ACCOUNT THE CUSTOMERS MOST CURRENT BILLING STATEMENT IS COMPRISED OF BOTH HIS JANUARY AND FEBRUARY BILLING STATEMENTS, THE TOTAL BALANCE ON THE ACCOUNT IS NOT REFLECTIVE OF ONE (1) MONTH BUT RATHER TWO (2). WHEN REVIEWING THE CUSTOMERS USAGE FOR THE JANUARY 2015 AND FEBRUARY 2015...
MONTHS THERE HAS BEEN A SLIGHT INCREASE IN ENERGY CONSUMPTION IN COMPARISON TO THE SAME TIME FRAME LAST YEAR. THIS IS ATTRIBUTABLE TO COLDER DEGREE DAYS AND AN INCREASED GENERATION RATE THAT WENT INTO EFFECT JANUARY 1, 2015, THIS WAS APPROVED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY.
TO HELP COMBAT HIGH WINTER BILLS CUSTOMERS DO HAVE THE OPTION OF CHOOSING A THIRD PARTY SUPPLIER THAT OFFERS A DIFFERENT GENERATION RATE. MORE INFORMATION REGARDING THIRD PARTY SUPPLIERS CAN BE LOCATED AT [redacted]. CUSTOMERS CAN ALSO REQUEST TO SPEAK WITH A HIGH BILL SPECIALIST AT [redacted] TO DISCUSS HIGH BILL CONCERNS IN MORE DETAIL.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMERS SERVICE WAS RECONNECTED AS OF 10/28/2014. THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER ENTERED THE DISCONNECTION PROCESS ON 2/17/2015 AND A DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA US MAIL TO THE ADDRESS ON FILE ON THAT DATE (THE CUSTOMER CONFIRMED THIS ADDRESS TO BE CORRECT AND NO RETURNED MAIL WAS EVER RECEIVED). A SECOND...
DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA US MAIL TO THE ADDRESS ON FILE ON 3/4/2015. NO CONTACT WAS MADE BY THE CUSTOMER TO THE CREDIT AND COLLECTIONS DEPARTMENT PRIOR TO HIS SERVICES BEING DISCONNECTED ON 3/11/2015 IN AN EFFORT TO RECTIFY THE SERVICE ACCOUNT. PER COMPANY POLICY ONCE A CUSTOMER HAS BEEN DISCONNECTED AS A RESULT OF AN OUTSTANDING BALANCE, CUSTOMERS MUST PAY THE FULL DELINQUENT AMOUNT IN ADDITION TO A SECURITY DEPOSIT IN ORDER TO HAVE SERVICES RESTORED. THE DEPOSIT REQUEST IS TO OFFSET A POTENTIAL LOSS SHOULD THE CUSTOMER DEFAULT ON PAYING FUTURE OUTSTANDING BILLS. DEPOSITS ARE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPOSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT. IF THE BALANCE TRANSFER RESULTS IN A CREDIT, A REFUND CHECK WILL BE ISSUED. THE CUSTOMER ALSO OPTED TO HAVE SERVICES RECONNECTED SAME DAY, THERE IS AN ADDITIONAL FEE OF $100.96 FOR SAME DAY RECONNECTIONS. THE CUSTOMER COULD HAVE OPTED FOR THE LESSER RECONNECTION FEE OF $42 RESULTING IN A NEXT BUSINESS DAY RECONNECTION BUT CHOSE NOT TO.
TO CONCLUDE, THE CUSTOMER WAS GIVEN AMPLE AMOUNTS OF TIME TO RECTIFY THE SERVICE ACCOUNT; THE CUSTOMER ALSO CHOSE TO PAY THE HIGHER AMOUNT FOR A SAME DAY RECONNECTION. THERE WILL BE NO ADJUSTMENT MADE TO THE ACCOUNT. THE DEPOSIT, AS STATED ABOVE, WILL BE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. THE CUSTOMER MAY CONTACT OUR CREDIT AND COLLECTIONS DEPARTMENT AT [redacted] SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
Customer Service spoke with the customer 15 minutes ago and advised her that the payments were found. The customer used the wrong account number to make the payments. The payments were transferred and only current charges are owed.
Dear Revdex.com:
The commercial property address for the complaint is [redacted] The records show that the electric power had been disconnected for a long duration. In order to have the commercial service...
restored a work order and inspection from the local wiring inspector was required. After this procedure was completed the power for the property was restored.
Thank you for allowing the opportunity to provide an explanation.
Very truly yours,
Mary Ellen M[redacted]
Regulatory Relations Specialist
Eversource
247 Station Drive, SUMSW380
Westwood, MA 02090
o 781-441-3158
Complaint: [redacted]
I am rejecting this response because: This is not my fault. This should/must be rectified by the gas company as fast as they came out to turn on the gas. This is very poor service and is unacceptable. I am not going to fund a repair that should be 100% paid for by the gas company. At this point I am now going to reach out to the attorney general.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Eversource is a utility provider for Electric and Gas service in the states o[redacted] and [redacted] Eversource would not be soliciting for service outside of it’s territory. Those calls are possibly scam calls. You can report those calls to your local police...
department.
Complaint: [redacted]
I am rejecting this response because: I told the woman on Wednesday we received no such email in our mailbox no such email to my wife's email address. I was told by the woman on the phone Wednesday the response did not go in the mail it came to the email address, the person Thursday told me it came to my mailbox which it did not. The manager on Friday today said once again it was sent to our physical mailbox and not email. we received no such letter which I told her repeatedly. I want a credit for the amount of the deposit since they do not issue refunds. not the dress that fact it was not in my mailbox. nobody address the fact why I put $1000 on the credit card the moment I found the power off when I could've put the $151 on the same ctedit card. ever source be me and my wife choose to let our daughter sleep in an unsafe, unhealthy condition 87° upstairs where the bedrooms are, in the dark on the hottest day of the year. with no notice regardless of what they say I received no notice. ever source does not care about they don't care about very little kids or if they are in extreme heat all night long as long. as they get their absorbent amount of money. they also possess an inability to see the situation does not make sense for what it costed me if I had just received the notice I never received .
Sincerely,
[redacted]
A review of the account shows termination notices were sent to the customer on 09/02/15 and 09/23/15 with a disconnection date of 09/30/15. We have no record of any return mail from the postal service and no record of a payment or payment agreement established on the customer’s account prior to the...
termination date of 10/01/15. When the customer called on 10/01/15 to process payment for service restoral the customer was in deed advised that the service would be restored that same day. We apologize for any inconvenience this may have caused you. The representative should have made you aware that there was no guarantee of a same day restoration. When payments are made prior to 3:00 P.M, representatives are permitted to issue a same day reconnection however should be setting the customer’s expectation that there is no guarantee as this is dependent upon our mechanics availability out in the field. The representative should have explained to the customer if availability did not allow for a same day reconnection, then service would be restored on the next business day. Thank you for bringing this to our attention so we can provide the proper coaching to the representative. We have waived the $30 reconnection fee that was applied to the customer’s account. We appreciate the opportunity to serve you and value you as our customer.