Based on a review of the customer’s account, the customer enrolled with Constellation Energy on 03/11/15 as the generation service provider. Eversource does not offer any rewards or incentives to customers who choose a competitive third party supplier. For further assistance, please call...
Constellation Energy at ([redacted] to discuss any incentives or rewards that may have been offered to you.
Complaint: [redacted]
I am rejecting this response because:
Eversource has only restated the facts already
established and failed to respond to the actual complaint which is:
1) The date on bill indicated that the balance was
due by the 24th of the month
2) The due date on the shutoff notice was the 16th
of the month
3) The shutoff notice was received by [redacted] a
week later than the bill and on the day of the shutoff
I am asking why the bills and shutoff notice dates
are not consistent?
My assertion is that:
-----------------------
1) Eversoure has either: a) Broken processes or b)
Are deliberately treating customers unfairly by using different dates on bills
versus shutoff notices.
2) Eversource is using different processes
for shutoff notices versus standard electric bills causing later [redacted] delivery dates of important shutoff notice information.
3) Eversource is hiding the fact that the company is
withholding funds by not including that information clearly on the monthly bills.
My Requests:----------------
That Eversource return funds to all the people of ** that have been force to pay $400 to have power reconnected due to these unfair processes and
practices. This policy unfairly targets lower income people.That whenever Eversource withholds funds, that the information is clearly included on all monthly bills.That Eversource fix these outdated Northeast Utilities/[redacted] processes and work with customers to become a corporation recognized as a leader of setting the example of serving the people of [redacted] fairly.
Sincerely,[redacted]
A review of the account shows the termination notice was sent to the customer on 08/12/2016. We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 08/30/2016.
In the event a...
customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Due to the way our systems work and the way payments post to the account, there is no way to split the payment. The agency would've needed to send 2 separate payments. Being on the program requires the customer to make a payment every month.
After reviewing the customer’s account a total of $325.50 in reconnection charges, applied on 10/28/16 and 10/31/16 have been reversed. The customer is responsible for the $175 reconnection charges that applied to the customer’s account on 11/22/16 upon reconnecting the service.
AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT SHE DOES RECEIVES HER BILLS VIA EBILL BUT ANY CREDIT NOTICES WOULD COME IN THE MAIL. A SHUT OFF NOTICE WAS ISSUED ON 03/27/2015. THE NOTICE WAS NOT RECEIVED BACK BY THE COMPANY. ALL CUSTOMERS WHOSE SERVICE IS DISCONNECTED...
IS REQUIRED TO PAY A SECURITY DEPOSIT THAT WILL REMAIN ON THE ACCOUNT FOR ONE YEAR. IF AFTER ONE YEAR THE CUSTOMER SHOWS A GOOD CREDIT HISTORY THE DEPOSIT WILL BE REFUNDED.
Complaint: [redacted]
I am rejecting this response because: apparently the ability to provide service to your costumers is inexistent. I asked your supervisor to please not to turn the power off.my family should not have to suffer the lack of communication in your operation.after rewieing the account common sence and a professional business stand dictates that 400 dollar debt on the account is not enough to turn the power off. I am trying to come out from a financial crisis and to be forced to use credit card to make 1700 only made my situation worse. Now I am behind other Payment. Further more the last payment made wasn't enough as well. And the letter you send said so. How come you accepted the payment and didn't turn the power off then.eny judge will see how sketchy the action taken by eversorce really are, the way it was handle was mean,harmful,and the lack of the ability to correct a very simple issue with decent service to a costumer. 400 hundred dollars is not enough to go ahead and turn the power off, from a residence with children that need to eat and older people as well.(electrical stove).all this was mentioned to your supervisor and recorded.the way it was handle was wrong and damaging. It show that you are the only company that delivers energy to CT and that you care very little about the people, because we force to use you.four hundred dollars is not enough to turn your power off.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $60.00. The [redacted] program is designed for people facing financial hardship and all they have done is reduced my rate from $155 to $145 a month. This cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few years. I cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail. Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increase. They are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalized. They increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supply. This is a bogus smoke and mirrors trick. Who else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%.Something must be done to rein in Eversource from continuing these outrageous rate increases.
Sincerely,
[redacted]
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS SENT TWO DISCONNECTION NOTICES TO ALLOW TIME TO MAKE PAYMENT ON THE ACCOUNT SO THAT THE DISCONNECTION OF SERVICES COULD BE AVOIDED. A DISCONNECTION NOTICE WAS SENT ON 9/2/2014 AND 9/17/2014. SERVICE WAS SHUT OFF FOR NON-PAYMENT ON 9/23/2014. THE CUSTOMER...
WAS ADVISED TO PAY THE FULL DELINQUENT AMOUNT AS WELL AS A SECURITY DEPOSIT. THE DEPOSIT IS HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. ACCURED INTEREST IS AUTOMATICALLY APPLIED TO THE CUSTOMER BILLING ACCOUNT ANNUALLY IN JANUARY AT 1.5% INTEREST. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is as much as I can expect from Eversource. Their apology regarding my inconvenience is shallow at best. I sincerely thank you for your immediate response to my complaint.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I never received the disconnection notice. Not to mention if disconnection notices are sent, they should be done so by certified mail so this never happens. I had the past due amount and was ready to pay. When I got home that day it was disconnected. I also have snapshots of how they altered the alerts on my online account. One stating that it was SET for disconnection( the day they came; Tuesday) which is also the day I called. and the second, (Thursday),days after I complained to them about NOT getting the notice they put up a statement saying I would be disconnected if payment wasn't received by August 28, 2016.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This utility company is charging me for extensive usage that I am NOT using and could not possibly use as this house is VACANT and there is NOTHING in this house using electricity. The response here is NOT focused towards servicing a customer but is only provided to justify the fraud and free this company from damages it is KNOWINGLY heaping upon its customers. If this so called drive by reading is done then where is the vehicle doing the reading? [redacted]? the local movie theater. I would assume that they would HAVE to be driving by the house on the street the house resides on and if what they are saying is TRUTHFUL then why would EVERSOURCE protest against providing me a receipt to PROVE they are doing what they say! Their driver is driving right by my house anyway right? They are not at my house because if they were they would clearly see that there is NO ONE there using electricity and yet I have received bills as high as $250.00! I know how this utility company works because their own people have told me they bill fraudulently! If there is no fraud then why would they not want to ask there driver who is RIGHT BY MY HOUSE anyone to just pull up and leave a reading slip so I know someone is actually doing what they allege!?????
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:They admit that the meter wasn't working properly. Because it wasn't working properly, they need to understand that it overcharged for utilities used. I want a credit for the overcharge of electricity.There was a charge for changing the meter and they never even contacted me to let me know.I want a credit for half of the approximate $500 bill I was charged since a faulty meter can't guarantee the electricity metered.Then I will continue to pay the $250 per month until it is paid in full. I also want a guarantee that my electricity won't be shut off until this is resolved and I am able to catch up on the billing.
Sincerely,
[redacted]
Dear Revdex.com:
Eversource is required to retain records. When a customer elects to make a payment on a prior account number the payment would be credited to that chosen account.
Thank you for allowing the opportunity to provide an explanation.
Sincerely,
Mary [redacted]
Regulatory Relations Specialist
[redacted]
[redacted]
During the review period in order to determine a payment agreement, projections for future charges are based on estimations (based on prior usage history for the customer). Depending on kilowatt hour usage, rates, weather patterns etc. can affect what future bills will actually be therefore Eversource is not able to calculate these figures 100% accurately because again, these calculations are based on estimations. If the customer prefers, the current agreement can be recalculated to include the total account balance of $421.67 only. For example, any future charges would be due by the due date on each bill in addition to the monthly installment amount. There are 11 remainder monthly installment payments that are due on the 9th of every month until September 2016. If the customer would like us to recalculate the 11 month installment payment amount to include the current balance of $421.67 (excluding future bills), the monthly payment would be $38.33 a month. In addition, the customer would also be responsible for any future bills to be paid in full by the due date on each monthly billing statement. This calculation would be based on the customer’s actual use vs. estimated future bills which would avoid the customer from having a remaining balance upon the arrangement completion in September 2016. Please let us know if you would like changes made to your arrangement or the customer can call ###-###-####. Representatives are available Monday-Friday from 7:00 A.M to 7:00 PM.
After a review of the account, our records indicate a request for service to the new building was not submitted until December 10, 2015. On December 15th (two business days from when the work request was received) an Eversource Designer went to the location to check the area for a pole set, stake...
the pole and mark the area for call before you dig. During the visit, the customer requested Eversource return the following week to set the pole. The designer informed the customer that this was not possible due to work that was already planned, the work order process (billing, call before you dig, etc.) and with the holidays.
Municipal approval was received December 17, 2015 and on December 21st, 2015 (7 business days from when the work request was received), the work order was written and the customer’s bill was created and mailed to the customer.
The Eversource Designer was driving by the service address on December 22nd and noticed that the electrician installed the service on the opposite corner (in the back of the building) therefore stopped at the location to speak with the owner. It was explained that the electrician had to set the service entrance so Eversource could attach the service drop from the pole without crossing the roof (per Eversource policy). At this time, the customer requested again for the pole set and service energized as soon as possible. The Designer informed the customer with the holidays it would probably be at least 2-3 weeks to get the pole set.
The bill payment was not received by the customer until 01/08/2016. Eversource does not install any infrastructure until payment is received. Eversource's typical schedule for a complex service request is 15 business days from the date the payment is received. The work order has been going through the scheduling process and the work is scheduled for next week therefore this is within the 15 business day commitment to the customer.
Complaint: 11738541
I am rejecting this response because: I do not see where it sayd to disconnect my service for this deposit fee. I received 1 letter from Eversource and with in 2 week my lights are shut off . When I called and made a payment arrangement for this deposit I was told I have to call them each month to pay this over the phone and pay a $2.00fee to use a debit/credit card and that if I log on to their site this won't show online. The fact that I received this notice without warning is bad customer service. Maybe this should be include as a courtesy on everyones bill. When I called to ask wgat was going on I was told my lights aren't out due to an unpaid bill but rather for a deposit fee aftrr Ive been living in my apartment for 2 years is a bit rediculous. If I had another option for electricity I would not stsy with this company.
Sincerely,
[redacted]
rejecting this response because: Ever source waived the deposit fee 2 times. They were pulling funds from a closed bank account. I think it is unacceptable customer service to tell a customer you waived the fee twice then EVERSOURCE changes what was PROMISED and disconnect my power. Where is EVERSOURCE's integrity AND ACTUALLY Y FOLLOWING THROUGH WITH A PROMISE AND KEEP WHAT YOU SAY IN AFFECT.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I called to set up service and while I was told to contact the solar department to let them know that I had solar panels, not to set an account then, in fact the person I spoke to took my social security number and said I was all set except I would still have the solar department bc by the time I had called the department was closed. Priot owner called to cancel and was told my information was in the system. Yet someone came to turn her power off, but no one thought of electricity for the new tenants? By the time I am writing this my wife is informing that crew have arrived and turned in power. This is all we wanted
Sincerely,
*
[redacted]
Itemized statement histories for both the customer’s account and her husband’s account (both gas and electric accounts) will be mailed to the customer as requested.
Based on a review of the customer’s account, the customer enrolled with Constellation Energy on 03/11/15 as the generation service provider. Eversource does not offer any rewards or incentives to customers who choose a competitive third party supplier. For further assistance, please call...
Constellation Energy at ([redacted] to discuss any incentives or rewards that may have been offered to you.
Complaint: [redacted]
I am rejecting this response because:
Eversource has only restated the facts already
established and failed to respond to the actual complaint which is:
1) The date on bill indicated that the balance was
due by the 24th of the month
2) The due date on the shutoff notice was the 16th
of the month
3) The shutoff notice was received by [redacted] a
week later than the bill and on the day of the shutoff
I am asking why the bills and shutoff notice dates
are not consistent?
My assertion is that:
-----------------------
1) Eversoure has either: a) Broken processes or b)
Are deliberately treating customers unfairly by using different dates on bills
versus shutoff notices.
2) Eversource is using different processes
for shutoff notices versus standard electric bills causing later [redacted] delivery dates of important shutoff notice information.
3) Eversource is hiding the fact that the company is
withholding funds by not including that information clearly on the monthly bills.
My Requests:----------------
That Eversource return funds to all the people of ** that have been force to pay $400 to have power reconnected due to these unfair processes and
practices. This policy unfairly targets lower income people.That whenever Eversource withholds funds, that the information is clearly included on all monthly bills.That Eversource fix these outdated Northeast Utilities/[redacted] processes and work with customers to become a corporation recognized as a leader of setting the example of serving the people of [redacted] fairly.
Sincerely,[redacted]
A review of the account shows the termination notice was sent to the customer on 08/12/2016. We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 08/30/2016.
In the event a...
customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Due to the way our systems work and the way payments post to the account, there is no way to split the payment. The agency would've needed to send 2 separate payments. Being on the program requires the customer to make a payment every month.
After reviewing the customer’s account a total of $325.50 in reconnection charges, applied on 10/28/16 and 10/31/16 have been reversed. The customer is responsible for the $175 reconnection charges that applied to the customer’s account on 11/22/16 upon reconnecting the service.
AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT SHE DOES RECEIVES HER BILLS VIA EBILL BUT ANY CREDIT NOTICES WOULD COME IN THE MAIL. A SHUT OFF NOTICE WAS ISSUED ON 03/27/2015. THE NOTICE WAS NOT RECEIVED BACK BY THE COMPANY. ALL CUSTOMERS WHOSE SERVICE IS DISCONNECTED...
IS REQUIRED TO PAY A SECURITY DEPOSIT THAT WILL REMAIN ON THE ACCOUNT FOR ONE YEAR. IF AFTER ONE YEAR THE CUSTOMER SHOWS A GOOD CREDIT HISTORY THE DEPOSIT WILL BE REFUNDED.
Complaint: [redacted]
I am rejecting this response because: apparently the ability to provide service to your costumers is inexistent. I asked your supervisor to please not to turn the power off.my family should not have to suffer the lack of communication in your operation.after rewieing the account common sence and a professional business stand dictates that 400 dollar debt on the account is not enough to turn the power off. I am trying to come out from a financial crisis and to be forced to use credit card to make 1700 only made my situation worse. Now I am behind other Payment. Further more the last payment made wasn't enough as well. And the letter you send said so. How come you accepted the payment and didn't turn the power off then.eny judge will see how sketchy the action taken by eversorce really are, the way it was handle was mean,harmful,and the lack of the ability to correct a very simple issue with decent service to a costumer. 400 hundred dollars is not enough to go ahead and turn the power off, from a residence with children that need to eat and older people as well.(electrical stove).all this was mentioned to your supervisor and recorded.the way it was handle was wrong and damaging. It show that you are the only company that delivers energy to CT and that you care very little about the people, because we force to use you.four hundred dollars is not enough to turn your power off.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $60.00. The [redacted] program is designed for people facing financial hardship and all they have done is reduced my rate from $155 to $145 a month. This cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few years. I cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail. Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increase. They are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalized. They increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supply. This is a bogus smoke and mirrors trick. Who else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%.Something must be done to rein in Eversource from continuing these outrageous rate increases.
Sincerely,
[redacted]
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS SENT TWO DISCONNECTION NOTICES TO ALLOW TIME TO MAKE PAYMENT ON THE ACCOUNT SO THAT THE DISCONNECTION OF SERVICES COULD BE AVOIDED. A DISCONNECTION NOTICE WAS SENT ON 9/2/2014 AND 9/17/2014. SERVICE WAS SHUT OFF FOR NON-PAYMENT ON 9/23/2014. THE CUSTOMER...
WAS ADVISED TO PAY THE FULL DELINQUENT AMOUNT AS WELL AS A SECURITY DEPOSIT. THE DEPOSIT IS HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. ACCURED INTEREST IS AUTOMATICALLY APPLIED TO THE CUSTOMER BILLING ACCOUNT ANNUALLY IN JANUARY AT 1.5% INTEREST. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is as much as I can expect from Eversource. Their apology regarding my inconvenience is shallow at best. I sincerely thank you for your immediate response to my complaint.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I never received the disconnection notice. Not to mention if disconnection notices are sent, they should be done so by certified mail so this never happens. I had the past due amount and was ready to pay. When I got home that day it was disconnected. I also have snapshots of how they altered the alerts on my online account. One stating that it was SET for disconnection( the day they came; Tuesday) which is also the day I called. and the second, (Thursday),days after I complained to them about NOT getting the notice they put up a statement saying I would be disconnected if payment wasn't received by August 28, 2016.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This utility company is charging me for extensive usage that I am NOT using and could not possibly use as this house is VACANT and there is NOTHING in this house using electricity. The response here is NOT focused towards servicing a customer but is only provided to justify the fraud and free this company from damages it is KNOWINGLY heaping upon its customers. If this so called drive by reading is done then where is the vehicle doing the reading? [redacted]? the local movie theater. I would assume that they would HAVE to be driving by the house on the street the house resides on and if what they are saying is TRUTHFUL then why would EVERSOURCE protest against providing me a receipt to PROVE they are doing what they say! Their driver is driving right by my house anyway right? They are not at my house because if they were they would clearly see that there is NO ONE there using electricity and yet I have received bills as high as $250.00! I know how this utility company works because their own people have told me they bill fraudulently! If there is no fraud then why would they not want to ask there driver who is RIGHT BY MY HOUSE anyone to just pull up and leave a reading slip so I know someone is actually doing what they allege!?????
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:They admit that the meter wasn't working properly. Because it wasn't working properly, they need to understand that it overcharged for utilities used. I want a credit for the overcharge of electricity.There was a charge for changing the meter and they never even contacted me to let me know.I want a credit for half of the approximate $500 bill I was charged since a faulty meter can't guarantee the electricity metered.Then I will continue to pay the $250 per month until it is paid in full. I also want a guarantee that my electricity won't be shut off until this is resolved and I am able to catch up on the billing.
Sincerely,
[redacted]
Dear Revdex.com:
Eversource is required to retain records. When a customer elects to make a payment on a prior account number the payment would be credited to that chosen account.
Thank you for allowing the opportunity to provide an explanation.
Sincerely,
Mary [redacted]
Regulatory Relations Specialist
[redacted]
[redacted]
During the review period in order to determine a payment agreement, projections for future charges are based on estimations (based on prior usage history for the customer). Depending on kilowatt hour usage, rates, weather patterns etc. can affect what future bills will actually be therefore Eversource is not able to calculate these figures 100% accurately because again, these calculations are based on estimations. If the customer prefers, the current agreement can be recalculated to include the total account balance of $421.67 only. For example, any future charges would be due by the due date on each bill in addition to the monthly installment amount. There are 11 remainder monthly installment payments that are due on the 9th of every month until September 2016. If the customer would like us to recalculate the 11 month installment payment amount to include the current balance of $421.67 (excluding future bills), the monthly payment would be $38.33 a month. In addition, the customer would also be responsible for any future bills to be paid in full by the due date on each monthly billing statement. This calculation would be based on the customer’s actual use vs. estimated future bills which would avoid the customer from having a remaining balance upon the arrangement completion in September 2016. Please let us know if you would like changes made to your arrangement or the customer can call ###-###-####. Representatives are available Monday-Friday from 7:00 A.M to 7:00 PM.
After a review of the account, our records indicate a request for service to the new building was not submitted until December 10, 2015. On December 15th (two business days from when the work request was received) an Eversource Designer went to the location to check the area for a pole set, stake...
the pole and mark the area for call before you dig. During the visit, the customer requested Eversource return the following week to set the pole. The designer informed the customer that this was not possible due to work that was already planned, the work order process (billing, call before you dig, etc.) and with the holidays.
Municipal approval was received December 17, 2015 and on December 21st, 2015 (7 business days from when the work request was received), the work order was written and the customer’s bill was created and mailed to the customer.
The Eversource Designer was driving by the service address on December 22nd and noticed that the electrician installed the service on the opposite corner (in the back of the building) therefore stopped at the location to speak with the owner. It was explained that the electrician had to set the service entrance so Eversource could attach the service drop from the pole without crossing the roof (per Eversource policy). At this time, the customer requested again for the pole set and service energized as soon as possible. The Designer informed the customer with the holidays it would probably be at least 2-3 weeks to get the pole set.
The bill payment was not received by the customer until 01/08/2016. Eversource does not install any infrastructure until payment is received. Eversource's typical schedule for a complex service request is 15 business days from the date the payment is received. The work order has been going through the scheduling process and the work is scheduled for next week therefore this is within the 15 business day commitment to the customer.
Complaint: 11738541
I am rejecting this response because: I do not see where it sayd to disconnect my service for this deposit fee. I received 1 letter from Eversource and with in 2 week my lights are shut off . When I called and made a payment arrangement for this deposit I was told I have to call them each month to pay this over the phone and pay a $2.00fee to use a debit/credit card and that if I log on to their site this won't show online. The fact that I received this notice without warning is bad customer service. Maybe this should be include as a courtesy on everyones bill. When I called to ask wgat was going on I was told my lights aren't out due to an unpaid bill but rather for a deposit fee aftrr Ive been living in my apartment for 2 years is a bit rediculous. If I had another option for electricity I would not stsy with this company.
Sincerely,
[redacted]
Complaint: [redacted]
I am...
rejecting this response because: Ever source waived the deposit fee 2 times. They were pulling funds from a closed bank account. I think it is unacceptable customer service to tell a customer you waived the fee twice then EVERSOURCE changes what was PROMISED and disconnect my power. Where is EVERSOURCE's integrity AND ACTUALLY Y FOLLOWING THROUGH WITH A PROMISE AND KEEP WHAT YOU SAY IN AFFECT.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I called to set up service and while I was told to contact the solar department to let them know that I had solar panels, not to set an account then, in fact the person I spoke to took my social security number and said I was all set except I would still have the solar department bc by the time I had called the department was closed. Priot owner called to cancel and was told my information was in the system. Yet someone came to turn her power off, but no one thought of electricity for the new tenants? By the time I am writing this my wife is informing that crew have arrived and turned in power. This is all we wanted
Sincerely,
*
[redacted]
Itemized statement histories for both the customer’s account and her husband’s account (both gas and electric accounts) will be mailed to the customer as requested.