The notice was sent out on 06/15/2017 and was not returned to the company undeliverable. The security deposit will be refunded with 12 months of good payment history. There will be no credits or adjustments at this time.
THERE ARE 2 WAYS TO ENROLL. 1. THE PAPER FORM, WHICH REQUIRES TO THE CUSTOMER TO FILL OUT, SIGN AND AUTHORIZE. 2. ONLINE ENROLLMENT, WHICH THE CUSTOMER SIGNS IN WITH THEIR USER ID AND ENTERS ALL INFORMATION NECESSARY. THIS ENROLLMENT WAS COMPLETED ONLINE.
Complaint: [redacted]
I am rejecting this response because: The balance was not already removed from the account. Eversource removed the balance and account after the Revdex.com complaint and has...
essentially prevented me from accessing the [redacted] account. In addition, I would like a refund of what I paid for [redacted]t since Eversource deceived myself and the tenant into believing that service had to be transferred instead of disconnected despite being told by myself and the tenant that she was moving out. I would like all monies paid for gas supply/delivery to [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have power now thank you for coming out yesterday instead of today as had been scheduled. I find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A review of the account, shows that service ended on 04/20/2017 with a balance of $641.99. The last bill for this account was date 04/21/2017 which was the final bill for the account, no other bills have generated to the customer from this account. The customer is responsible for the balance.
A mobile (drive-by) meter reader drives down the street to collect the data from each meter within the meter reader’s route. The signal is captured from a couple hundred feet away. The [redacted] Department of Public Utilities requires Eversource to read customers meters once a month however Eversource is not required to provide monthly paper slips of the customers read as this information is shown on the customers monthly billing statements.
Eversource charges a customer service fee to all customers which will reflect on each billing statement. The customer service fee on the customer’s bill is $23.75. The customer service charge is the basic cost of providing service, such as metering, meter reading and billing. We are unable to waive...
the monthly fees. Eversource is mandated by the [redacted] who has approved the monthly charges.
After a review of the customer’s account, the meter readings are based on actual readings. The customer’s meter is read on a monthly basis thru a device inside the AMR meter (Automatic Meter Read) called an Encoded Receiver/Transmitter (ERT) which sends out a radio signal to capture the monthly meter reading. A mobile (drive-by) meter reader drives down the street to collect the radio read from the customer’s meter therefore access to the meter is not required. The readings are sent electronically to our computer system to determine the customer’s monthly bill.
Your deposit was changed to “monitored” on 11/24/15 however the monitoring period is retroactive and starts from the time your account became active on 10/16/2015. The monitoring period is a maximum of 60 days however your deposit can be quoted any time after 45 days. The monitoring duration is based upon your billing cycle of which begins on or about the 30th of every month therefore your deposit was assessed after the 45 day mark. Since your account has been activated, we have had 2 actual meter readings therefore we were able to quote a deposit based upon that 45 day period. The deposit balance due is $1940.00 which is significantly lower than the previous deposit requested of $3320.00. We apologize for any inconvenience this may have caused you however we are unable to waive the deposit as there are no referenced accounts under the business name of [redacted] [redacted]. Please call our Credit and Collections department at ###-###-#### to inquire, payment arrangement options.
A review of the account shows the customer spoke with our Credit and Collections Department today (04/06/2016) and processed a payment of $300.00. In addition, the customer agreed to pay the remaining balance of $532.12 by 04/21/16. As a result, the disconnection notice was cancelled.
AFTER REVIEW OF THE ACCOUNT YANKEE GAS HAS DETERMINED THE METER SITUATION AT THIS LOCATION REQUIRES FURTHER INVESTIGATION. A METER REPLACEMENT HAS BEEN SCHEDULED FOR 11/7/2014. THE METER WILL BE TESTED FOR ACCURACY AND THE RESULTS WILL BE SENT TO THE CUSTOMER VIA US MAIL. SHOULD THE RESULTS READ...
INACCURATE A COMPANY REPRESENTATIVE WILL CONTACT THE CUSTOMER TO DISCUSS NEXT STEPS. IF THE RESULTS READ ACCURATE THE CUSTOMER IS RESPONSIBLE FOR ALL CHARGES ON THE ACCOUNT.
A review of the referenced service address shows there were 3 recent recorded power outages on 02/05/16, 02/16/16 and 02/25/16 all of which were tree related. Unfortunately the limbs/trees that caused the power outages are outside of Eversource tree trimming parameters. Although Eversource...
periodically trims around the lines providing electric service to your neighborhood, tree owners are also responsible for the maintenance of their trees including Town, State and private property owners.
Eversource performs maintenance vegetation management by circuit in accordance with specifications on a cyclic 4 year basis as required by the Public Utilities Regulatory Authority. During scheduled trimming, inspections are performed to identify risk trees posing a threat to the power lines and the trees are prioritized for removal. I am happy to share that Eversource has doubled its vegetation management efforts since 2011 which has resulted in a 40% improvement in reliability. Please be assured all work is performed in accordance with professional tree care industry standards and best practices.
PER COMPANY POLICY AFTER CHOOSING A SUPPLIER IF A CUSTOMER IS CURRENTLY ON A BASIC SERVICE FIXED RATE UP TO SIX MONTHS OF THE PAST BILLING WILL BE RECALCULATED TO REFLECT THE MONTH TO MONTH BASIC SERVICE VARIABLE RATE. THIS ADJUSTMENT MAY RESULT IN EITHER A CREDIT OR DEBIT. THIS INFORMATION IS...
LISTED ON THE WEBSITE EVERSOURCE.COM. IT IS THE CUSTOMERS RESPONSIBILITY TO DO THEIR DUE DILIGENCE AND FULLY UNDERSTAND WHAT CHANGES MAY OCCUR AT THE TIME OF A SUPPLIER CHANGE.
AFTER REVIEW OF THE ACCOUNT, OUR SYSTEM SHOWS THAT THE RECURRING DIRECT DEBIT WAS SET UP ON LINE BY THE CUSTOMER. UNFORTUNATELY THERE WAS NO COMPANY ERROR AND NO FEES WILL BE WAIVED
Complaint: [redacted]
I am rejecting this response because:From: [redacted] [[redacted]] Sent: Thursday, July 16, 2015 12:40 PM To: [redacted] Subject: RE: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint #[redacted] Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.melinda or [redacted].told me it wouldnt go on credit while it was investigated.I did n sent everything they asked.please help
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The matter only got resolved after I had to borrow money...
to be able to pay for the past due amount. Without that amount being paid the electricity would still be off today risking my child's health. As it was, the house was without electricity for a few hours. Hours that with my son's health could've been detrimental. Not to mention how cold it was. All calls to the business were unhelpful and unsuccessful in getting the power back on. I hope that in the future there's some consideration for the health of my child and that power is not shut off indiscriminately. As I stated, I had been struggling to pay, but had made several payments. The electric company has the upper hand in that everyone needs electricity and cannot live without it, therefore they can do whatever they please. Irregardless of individual circumstances, even though they will always get their money.
Sincerely,
[redacted]
Payment processing will not be moved closer to New England. The customer will need to plan accordingly to have payments posted in a timely manner. The deposit is requested in accordance to the ** Public Utilities Commission rules.
A deposit request was sent on 7/28/17. When the customer did not make arrangements for the deposit a disconnect notice was mailed. The customer received 4 or more disconnect notices on their service within the last 12 months. The rules are referenced in the deposit request and a warning is on each disconnect notice regarding the deposit. The customer can contact the NH Public Utilities Commission to discuss the rules at ###-###-####.
A review of the account show the customer’s service reconnection is scheduled for today (09/03/15) as an all-day appointment. Unfortunately we are unable to provide the customer with a 4 hour window or call the customer in advance as our scheduling availability does not permit us to do...
so. Someone over the age of 18 must be present for the service reconnection to allow our mechanic to reconnect the service (at the meter), check for safety and relight any gas appliances that are in the home. We apologize for any inconvenience this may cause however if no one is home to provide our mechanic the necessary access, the appointment will be cancelled and the customer will need to call to reschedule the appointment.
Eversource has addressed the customer's concerns and has offered options for additional improvement. The company and the customer met with [redacted] Public Utilities Commission staff at the customer's home to review the customer's concerns, improvements previously performed by the company and the proposals for additional improvement. Those options were modified somewhat as a result of that discussion. Each option has been outlined with both the customer and **PUC staff and states which options, or portions thereof, are the responsibility of the company and which are the customer's. Those responsibilities are consistent with the company's tariff, policies and procedures.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS SENT TWO DISCONNECTION NOTICES TO ALLOW TIME TO MAKE PAYMENT ON THE ACCOUNT SO THAT THE DISCONNECTION OF SERVICES COULD BE AVOIDED. A DISCONNECTION NOTICE WAS SENT ON 9/4/2014 AND 9/19/2014. SERVICE WAS SHUT OFF FOR NON-PAYMENT ON 9/23/2014. THE CUSTOMER...
WAS ADVISED TO PAY THE FULL DELINQUENT AMOUNT AS WELL AS A SECURITY DEPOSIT. THE DEPOSIT IS HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. ACCURED INTEREST IS AUTOMATICALLY APPLIED TO THE CUSTOMER BILLING ACCOUNT ANNUALLY IN JANUARY AT 1.5% INTEREST. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT.
The notice was sent out on 06/15/2017 and was not returned to the company undeliverable. The security deposit will be refunded with 12 months of good payment history. There will be no credits or adjustments at this time.
THERE ARE 2 WAYS TO ENROLL. 1. THE PAPER FORM, WHICH REQUIRES TO THE CUSTOMER TO FILL OUT, SIGN AND AUTHORIZE. 2. ONLINE ENROLLMENT, WHICH THE CUSTOMER SIGNS IN WITH THEIR USER ID AND ENTERS ALL INFORMATION NECESSARY. THIS ENROLLMENT WAS COMPLETED ONLINE.
Complaint: [redacted]
I am rejecting this response because: The balance was not already removed from the account. Eversource removed the balance and account after the Revdex.com complaint and has...
essentially prevented me from accessing the [redacted] account. In addition, I would like a refund of what I paid for [redacted]t since Eversource deceived myself and the tenant into believing that service had to be transferred instead of disconnected despite being told by myself and the tenant that she was moving out. I would like all monies paid for gas supply/delivery to [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have power now thank you for coming out yesterday instead of today as had been scheduled. I find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A review of the account, shows that service ended on 04/20/2017 with a balance of $641.99. The last bill for this account was date 04/21/2017 which was the final bill for the account, no other bills have generated to the customer from this account. The customer is responsible for the balance.
A mobile (drive-by) meter reader drives down the street to collect the data from each meter within the meter reader’s route. The signal is captured from a couple hundred feet away. The [redacted] Department of Public Utilities requires Eversource to read customers meters once a month however Eversource is not required to provide monthly paper slips of the customers read as this information is shown on the customers monthly billing statements.
Eversource charges a customer service fee to all customers which will reflect on each billing statement. The customer service fee on the customer’s bill is $23.75. The customer service charge is the basic cost of providing service, such as metering, meter reading and billing. We are unable to waive...
the monthly fees. Eversource is mandated by the [redacted] who has approved the monthly charges.
After a review of the customer’s account, the meter readings are based on actual readings. The customer’s meter is read on a monthly basis thru a device inside the AMR meter (Automatic Meter Read) called an Encoded Receiver/Transmitter (ERT) which sends out a radio signal to capture the monthly meter reading. A mobile (drive-by) meter reader drives down the street to collect the radio read from the customer’s meter therefore access to the meter is not required. The readings are sent electronically to our computer system to determine the customer’s monthly bill.
Your deposit was changed to “monitored” on 11/24/15 however the monitoring period is retroactive and starts from the time your account became active on 10/16/2015. The monitoring period is a maximum of 60 days however your deposit can be quoted any time after 45 days. The monitoring duration is based upon your billing cycle of which begins on or about the 30th of every month therefore your deposit was assessed after the 45 day mark. Since your account has been activated, we have had 2 actual meter readings therefore we were able to quote a deposit based upon that 45 day period. The deposit balance due is $1940.00 which is significantly lower than the previous deposit requested of $3320.00. We apologize for any inconvenience this may have caused you however we are unable to waive the deposit as there are no referenced accounts under the business name of [redacted] [redacted]. Please call our Credit and Collections department at ###-###-#### to inquire, payment arrangement options.
A review of the account shows the customer spoke with our Credit and Collections Department today (04/06/2016) and processed a payment of $300.00. In addition, the customer agreed to pay the remaining balance of $532.12 by 04/21/16. As a result, the disconnection notice was cancelled.
AFTER REVIEW OF THE ACCOUNT YANKEE GAS HAS DETERMINED THE METER SITUATION AT THIS LOCATION REQUIRES FURTHER INVESTIGATION. A METER REPLACEMENT HAS BEEN SCHEDULED FOR 11/7/2014. THE METER WILL BE TESTED FOR ACCURACY AND THE RESULTS WILL BE SENT TO THE CUSTOMER VIA US MAIL. SHOULD THE RESULTS READ...
INACCURATE A COMPANY REPRESENTATIVE WILL CONTACT THE CUSTOMER TO DISCUSS NEXT STEPS. IF THE RESULTS READ ACCURATE THE CUSTOMER IS RESPONSIBLE FOR ALL CHARGES ON THE ACCOUNT.
A review of the referenced service address shows there were 3 recent recorded power outages on 02/05/16, 02/16/16 and 02/25/16 all of which were tree related. Unfortunately the limbs/trees that caused the power outages are outside of Eversource tree trimming parameters. Although Eversource...
periodically trims around the lines providing electric service to your neighborhood, tree owners are also responsible for the maintenance of their trees including Town, State and private property owners.
Eversource performs maintenance vegetation management by circuit in accordance with specifications on a cyclic 4 year basis as required by the Public Utilities Regulatory Authority. During scheduled trimming, inspections are performed to identify risk trees posing a threat to the power lines and the trees are prioritized for removal. I am happy to share that Eversource has doubled its vegetation management efforts since 2011 which has resulted in a 40% improvement in reliability. Please be assured all work is performed in accordance with professional tree care industry standards and best practices.
PER COMPANY POLICY AFTER CHOOSING A SUPPLIER IF A CUSTOMER IS CURRENTLY ON A BASIC SERVICE FIXED RATE UP TO SIX MONTHS OF THE PAST BILLING WILL BE RECALCULATED TO REFLECT THE MONTH TO MONTH BASIC SERVICE VARIABLE RATE. THIS ADJUSTMENT MAY RESULT IN EITHER A CREDIT OR DEBIT. THIS INFORMATION IS...
LISTED ON THE WEBSITE EVERSOURCE.COM. IT IS THE CUSTOMERS RESPONSIBILITY TO DO THEIR DUE DILIGENCE AND FULLY UNDERSTAND WHAT CHANGES MAY OCCUR AT THE TIME OF A SUPPLIER CHANGE.
AFTER REVIEW OF THE ACCOUNT, OUR SYSTEM SHOWS THAT THE RECURRING DIRECT DEBIT WAS SET UP ON LINE BY THE CUSTOMER. UNFORTUNATELY THERE WAS NO COMPANY ERROR AND NO FEES WILL BE WAIVED
Complaint: [redacted]
I am rejecting this response because:From: [redacted] [[redacted]] Sent: Thursday, July 16, 2015 12:40 PM To: [redacted] Subject: RE: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint #[redacted] Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.melinda or [redacted].told me it wouldnt go on credit while it was investigated.I did n sent everything they asked.please help
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The matter only got resolved after I had to borrow money...
to be able to pay for the past due amount. Without that amount being paid the electricity would still be off today risking my child's health. As it was, the house was without electricity for a few hours. Hours that with my son's health could've been detrimental. Not to mention how cold it was. All calls to the business were unhelpful and unsuccessful in getting the power back on. I hope that in the future there's some consideration for the health of my child and that power is not shut off indiscriminately. As I stated, I had been struggling to pay, but had made several payments. The electric company has the upper hand in that everyone needs electricity and cannot live without it, therefore they can do whatever they please. Irregardless of individual circumstances, even though they will always get their money.
Sincerely,
[redacted]
Payment processing will not be moved closer to New England. The customer will need to plan accordingly to have payments posted in a timely manner. The deposit is requested in accordance to the ** Public Utilities Commission rules.
A deposit request was sent on 7/28/17. When the customer did not make arrangements for the deposit a disconnect notice was mailed. The customer received 4 or more disconnect notices on their service within the last 12 months. The rules are referenced in the deposit request and a warning is on each disconnect notice regarding the deposit. The customer can contact the NH Public Utilities Commission to discuss the rules at ###-###-####.
A review of the account show the customer’s service reconnection is scheduled for today (09/03/15) as an all-day appointment. Unfortunately we are unable to provide the customer with a 4 hour window or call the customer in advance as our scheduling availability does not permit us to do...
so. Someone over the age of 18 must be present for the service reconnection to allow our mechanic to reconnect the service (at the meter), check for safety and relight any gas appliances that are in the home. We apologize for any inconvenience this may cause however if no one is home to provide our mechanic the necessary access, the appointment will be cancelled and the customer will need to call to reschedule the appointment.
Eversource has addressed the customer's concerns and has offered options for additional improvement. The company and the customer met with [redacted] Public Utilities Commission staff at the customer's home to review the customer's concerns, improvements previously performed by the company and the proposals for additional improvement. Those options were modified somewhat as a result of that discussion. Each option has been outlined with both the customer and **PUC staff and states which options, or portions thereof, are the responsibility of the company and which are the customer's. Those responsibilities are consistent with the company's tariff, policies and procedures.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS SENT TWO DISCONNECTION NOTICES TO ALLOW TIME TO MAKE PAYMENT ON THE ACCOUNT SO THAT THE DISCONNECTION OF SERVICES COULD BE AVOIDED. A DISCONNECTION NOTICE WAS SENT ON 9/4/2014 AND 9/19/2014. SERVICE WAS SHUT OFF FOR NON-PAYMENT ON 9/23/2014. THE CUSTOMER...
WAS ADVISED TO PAY THE FULL DELINQUENT AMOUNT AS WELL AS A SECURITY DEPOSIT. THE DEPOSIT IS HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. ACCURED INTEREST IS AUTOMATICALLY APPLIED TO THE CUSTOMER BILLING ACCOUNT ANNUALLY IN JANUARY AT 1.5% INTEREST. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT.