Complaint: [redacted]
I am rejecting this response because:Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.[redacted] or [redacted].told me it wouldnt go on credit while it was investigated.I did n sent everything they asked.please help Sincerely,
Sincerely,
[redacted]
A review of the account shows termination notices were sent to the customer on April 27, 2016 and May 5, 2016. We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 05/12/2016....
Once our mechanic is dispatched to the service address there instructions are to disconnect service. As a courtesy the mechanic did allow the customer to call our Credit & Collection however when our mechanic called to confirm payment, the payment was not made yet since the customer’s original payment was rejected. Due to other scheduled appointments, our mechanic had to disconnect service and continue on to his other appointments. In the event service is terminated, the reconnection of service is scheduled for the next business day. Unfortunately we do not have availability to honor same day appointments. The reconnection of service is scheduled for today 05/13/16.
Eversource is a regulated company by the [redacted]. The meter appeared to be malfunctioning starting in June but the account was only adjusted back to August to adhere to [redacted] Rule. When the adjustment is calculated there are two methods compared, prior usage and usage on the new replacement meter. The previous usage for the this customer from 2/23/15 to 8/25/15 averaged monthly 1,318 kWh. The new meter recorded 989 kWh in 29 days or 1,023 kWh in a 30 day/1 month cycle. The new meter usage of 1,023 kWh was used for the calculation because it benefited the customer. Eversource would be glad to discuss this adjustment with you further and offer a long term payment arrangement. ###-###-#### M-F 7AM-7PM.
[redacted]
I am rejecting this response because: I have done so already and have not had any response that justifies what has been done. I have tenants with out hot water because of the delay in response.
Sincerely,
[redacted]
A review of the account does show that there was a payment made to the electric bill on 05/15/2017 and it shows that the customer didn't notify us until the gas service was already disconnected. At this time there will no adjustments or credits to the account. The reconnect order was...
response because: they were told before the Payment posted what it was for on march 22 ms or 23 rd I called and let them know what the payment was for! Notes in my account should state that is what there for they don't make 2 payments the lady I talked to in March told me that it would be used the 195$ to start program and I a few payments to help me get on my feet! They need to look at the notes on my account
Sincerely,
[redacted]
Our records indicate the service at the referenced service address was in the customer’s name from 03/18/14 to 05/05/15 and there is an outstanding balance of $2569.31. All monthly billing statements during that time period were based on actual meter readings therefore no adjustment will be applied...
to the account. Due to the outstanding balance, the account has been referred to the collection agency, [redacted]. If the customer would like to discuss payment arrangement options she may call the collection agency at ###-###-####.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER CALLED THE CREDIT AND COLLECTIONS DEPARTMENT ON 12/8/2014 TO DISCUSS HER DISCONNECTION STATUS AT THAT TIME. THE CUSTOMER CLAIMED HARDSHIP AND THE SERVICE ACCOUNT WAS RECONNECTED AND HELD FOR 60 DAYS. THE CUSTOMER SERVICE REPRESENTATIVE ADVISED THE CUSTOMER...
SHE NEEDED TO HAVE HER HARDSHIP CLAIM VERIFIED AT A LOCAL COMMUNITY AGENCY AND IF THE HARDSHIP CLAIM WAS NOT VERIFIED WITHIN THE 60 DAYS HER ACCOUNT WOULD ENTER THE DISCONNECTION PROCESS AND BE SUBJECT TO SERVICE INTERRUPTION. THE CUSTOMER UNDERSTOOD THE TERMS OF THE HARDSHIP CLAIM AT THE CONCLUSION OF THE 12/8/2014 PHONE CALL.
AS OF 2/17/2015, THE HARDSHIP CLAIM HAD NOT BEEN SUBSTANTIATED. THE CUSTOMER ENTERED THE DISCONNECTION PROCESS AT THAT POINT AND A DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA US MAIL TO THE ADDRESS ON FILE (THE CUSTOMER CONFIRMED THIS ADDRESS TO BE CORRECT AND NO RETURNED MAIL WAS EVER RECEIVED). A SECOND DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA US MAILTO THE ADDRESS ON FILE. NO CONTACT WAS MADE BY THE CUSTOMER TO THE CREDIT AND COLLECTIONS DEPARTMENT PRIOR TO HER SERVICES BEING DISCONNECTED ON 3/10/2015 IN AN EFFORT TO RECTIFY THE SERVICE ACCOUNT. PER COMPANY POLICY ONCE A CUSTOMER HAS BEEN DISCONNECTED AS A RESULT OF AN OUTSTANDING BALANCE, CUSTOMERS MUST PAY THE FULL DELINQUENT AMOUNT IN ADDITION TO A SECURITY DEPOSIT IN ORDER TO HAVE SERVICES RESTORED. THE DEPOSIT REQUEST IS TO OFFSET A POTENTIAL LOSS SHOULD THE CUSTOMER DEFAULT ON PAYING FUTURE OUTSTANDING BILLS. DEPOSITS ARE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPOSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT. IF THE BALANCE TRANSFER RESULTS IN A CREDIT, A REFUND CHECK WILL BE ISSUED.
THE CUSTOMER SERVICE INTERRUPTION WAS A RESULT OF AN OUTSTANDING BALANCE AND WAS NEITHER ERRONEOUS NOR NEGLIGENT. THE CUSTOMER WAS ADVISED OF THE REQUIREMENTS NECESSARY AT THE TIME OF THE INITIAL HARDSHIP CLAIM TO ENSURE HER SERVICES WERE PROTECTED UNDER THE WINTER PROTECTION PROGRAM; THESE REQUIREMENTS TO DATE, 3/12/2015, HAVE YET TO BE MET. THE CUSTOMER WAS ALSO SENT TWO (2) DISCONNECTION NOTICES IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO HER SERVICES BEING DISCONNECTED; NO CONTACT WAS INITIATED BY THE CUSTOMER AT SUCH POINT. THERE WILL BE NO ADJUSTMENT MADE TO THE ACCOUNT. THE DEPOSIT, AS STATED ABOVE, WILL BE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. THE CUSTOMER MAY CONTACT OUR CREDIT AND COLLECTIONS DEPARTMENT AT [redacted], SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
Complaint: [redacted]
I am rejecting this response because:Date Sent: 9/16/2015 9:21:53 PM Complaint: [redacted] I am rejecting this response because: I don't know what police report they are reading but the one I have states my estranged mother used my identification without my permission (for which she stole) and there is no mention of me moving or intending on moving at this address. Just because she is my biological mother does not mean that she automatically has a right to use my information. We do not speak due to her substance abuse. I would prosecute if I could find her. She has no address and has basically disappeared. If they wish to hire a PI to locate her by all means. Also I am still waiting for the copy of the recording when services were ordered. I know for a fact that all calls are recorded. If I need to subpoena this information than please advise. Sincerely, Christopher F[redacted]
Sincerely,
Christopher F[redacted]
OUR COMPANY CONTINUES TO WORK WITH THE CUSTOMER TO RESOLVE THE PROBLEM. EVERSOURCE ONLY BILLS FOR USAGE THAT IS ACTUALLY USED ON THE METER. ONCE THE CUSTOMER CLAIM IS RECEIVED BY THE COMPANY IT WILL GO THROUGH THE CLAIMS PROCESS.
Complaint: [redacted]
I am rejecting this response because: we paid always as much as we can do every month. This company has increase everything from the price of the gas to the monthly fee. Our bills has increased al least 50 percent. It was impossible to keep up. We were paying at least 150 dollars per month and we were catching up with the Bill thanks to fact that in spring and summer the usage of gas is very low and the bill as well. The shut off the service requiring an outrageous payment to keep the service.
Sincerely,
[redacted]
The customer’s concerns were forwarded to the Eversource Streetlight Department on 09/25/15 as a priority. As of 09/29/15 all three streetlights have been restored to units *, ** and [redacted]. We apology for any inconvenience this may have caused you and we appreciate you bringing this to our attention.
Complaint: [redacted]
I am rejecting this response because: I tried to call those other places and I was told I needed eversources permission to switch because all the equipment is their equipment. So I would need permission from ecersource to switch companies. That doesnt sound too fair
Sincerely,
[redacted]
THE BILL DUE DATE IS WHEN THE CURRENT BILLING IS DUE. THE SHUT OFF NOTICE INFORMS THE CUSTOMER OF A PAST DUE AMOUNT THAT IS OVER DUE AND GIVES THE CUSTOMER 14 DAYS TO MAKE PAYMENT BEFORE THE SERVICE CAN BE SHUT OFF. EVERSOURCE IS REGULATED BY THE [redacted] AND FOLLOWS ALL REGULATIONS FOR BILLING AND SHUT OFF PROCEDURES.
A review of the account shows termination notices were sent to the customer on 11/02/15 and 11/23/15 for a disconnection date of 11/30/15 for the amount of the customer’s delinquent balance of $$642.64. We have no record of a payment agreement established on the customer’s account prior to the termination date of 12/01/15.
In the state of [redacted], in order for your account to be eligible for medical protection, proof of financial hardship is also required. The hardship documentation submitted by the customer confirmed the customer is not eligible for financial hardship based on the state income guidelines.
In the future, if you are unable to make your monthly payment by the due date, please call us to discuss payment arrangement options to avoid a future termination of service.
After a review, the account shows the commercial customer does not have any referenced business accounts under the exact same name with 12 months of good payment history, in order to waive the electric deposit. The customer is conducting a business similar to the previous customer, therefore a...
deposit is required. The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
We would be happy to set a payment arrangement for the customer to assist with paying the security deposit of $2,010.00. We can offer the customer 3 equal installment payments of $670. The 1st installment of $670 is required up front and the next two installments would be due 30 days apart. If the customer agrees and would like to enroll on the payment arrangement, please call our Credit and Collections Department at ###-###-####. Representatives are available Monday- Friday from 7:00 A.M to 7:00 P.M.
Eversource is a regulated company by the New Hampshire Public Utilities Commission (NHPUC). Customers have the option of choosing a competitive supplier. Customers can review the competitive suppliers on the NHPUC web site:...
After a review of the account, the customer enrolled for e-billing therefore is receiving monthly billing statements electronically to an email address. Prior to the enrollment for electronic billing, the customer’s bills were being mailed to the service address however the bills were being returned...
by the post office.
At the customer’s request, e-billing has been removed from the account as of today (11/06/15) and as a result the bills will be mailed. If the customer does not receive the next bill (scheduled to go out on or about 11/13/15) please inquire with your local post office as to why you may not be receiving your billing statements.
Complaint: [redacted]
I am rejecting this response because:
I was overcharged throughout last year approximately $300 dollars. This resulted in a positive credit. Part of the adjustment period Eversource is quoting is from 2015. I do not understand how the company can say they undercharged me when in fact I was overcharged.Also-in the usage graph they sent me, the usage was tripled in the month of September 2015. I do not turn the heat on until at least October. So-this is impossible my usage was this high. This was also the first month they started "adjusting".Finally-if I was in fact being undercharged most of last year, why has it taken this long to realize this was happening? It just doesn't make much sense. Furthermore-if the charges were too low throughout the year, why was it not adjusted monthly rather than waiting to charge a customer with an $800+ bill.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.[redacted] or [redacted].told me it wouldnt go on credit while it was investigated.I did n sent everything they asked.please help Sincerely,
Sincerely,
[redacted]
A review of the account shows termination notices were sent to the customer on April 27, 2016 and May 5, 2016. We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 05/12/2016....
Once our mechanic is dispatched to the service address there instructions are to disconnect service. As a courtesy the mechanic did allow the customer to call our Credit & Collection however when our mechanic called to confirm payment, the payment was not made yet since the customer’s original payment was rejected. Due to other scheduled appointments, our mechanic had to disconnect service and continue on to his other appointments. In the event service is terminated, the reconnection of service is scheduled for the next business day. Unfortunately we do not have availability to honor same day appointments. The reconnection of service is scheduled for today 05/13/16.
Eversource is a regulated company by the [redacted]. The meter appeared to be malfunctioning starting in June but the account was only adjusted back to August to adhere to [redacted] Rule. When the adjustment is calculated there are two methods compared, prior usage and usage on the new replacement meter. The previous usage for the this customer from 2/23/15 to 8/25/15 averaged monthly 1,318 kWh. The new meter recorded 989 kWh in 29 days or 1,023 kWh in a 30 day/1 month cycle. The new meter usage of 1,023 kWh was used for the calculation because it benefited the customer. Eversource would be glad to discuss this adjustment with you further and offer a long term payment arrangement. ###-###-#### M-F 7AM-7PM.
[redacted]
I am rejecting this response because: I have done so already and have not had any response that justifies what has been done. I have tenants with out hot water because of the delay in response.
Sincerely,
[redacted]
A review of the account does show that there was a payment made to the electric bill on 05/15/2017 and it shows that the customer didn't notify us until the gas service was already disconnected. At this time there will no adjustments or credits to the account. The reconnect order was...
scheduled for the earliest possible time.
Complaint: [redacted]
I am rejecting this...
response because: they were told before the Payment posted what it was for on march 22 ms or 23 rd I called and let them know what the payment was for! Notes in my account should state that is what there for they don't make 2 payments the lady I talked to in March told me that it would be used the 195$ to start program and I a few payments to help me get on my feet! They need to look at the notes on my account
Sincerely,
[redacted]
Our records indicate the service at the referenced service address was in the customer’s name from 03/18/14 to 05/05/15 and there is an outstanding balance of $2569.31. All monthly billing statements during that time period were based on actual meter readings therefore no adjustment will be applied...
to the account. Due to the outstanding balance, the account has been referred to the collection agency, [redacted]. If the customer would like to discuss payment arrangement options she may call the collection agency at ###-###-####.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER CALLED THE CREDIT AND COLLECTIONS DEPARTMENT ON 12/8/2014 TO DISCUSS HER DISCONNECTION STATUS AT THAT TIME. THE CUSTOMER CLAIMED HARDSHIP AND THE SERVICE ACCOUNT WAS RECONNECTED AND HELD FOR 60 DAYS. THE CUSTOMER SERVICE REPRESENTATIVE ADVISED THE CUSTOMER...
SHE NEEDED TO HAVE HER HARDSHIP CLAIM VERIFIED AT A LOCAL COMMUNITY AGENCY AND IF THE HARDSHIP CLAIM WAS NOT VERIFIED WITHIN THE 60 DAYS HER ACCOUNT WOULD ENTER THE DISCONNECTION PROCESS AND BE SUBJECT TO SERVICE INTERRUPTION. THE CUSTOMER UNDERSTOOD THE TERMS OF THE HARDSHIP CLAIM AT THE CONCLUSION OF THE 12/8/2014 PHONE CALL.
AS OF 2/17/2015, THE HARDSHIP CLAIM HAD NOT BEEN SUBSTANTIATED. THE CUSTOMER ENTERED THE DISCONNECTION PROCESS AT THAT POINT AND A DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA US MAIL TO THE ADDRESS ON FILE (THE CUSTOMER CONFIRMED THIS ADDRESS TO BE CORRECT AND NO RETURNED MAIL WAS EVER RECEIVED). A SECOND DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA US MAILTO THE ADDRESS ON FILE. NO CONTACT WAS MADE BY THE CUSTOMER TO THE CREDIT AND COLLECTIONS DEPARTMENT PRIOR TO HER SERVICES BEING DISCONNECTED ON 3/10/2015 IN AN EFFORT TO RECTIFY THE SERVICE ACCOUNT. PER COMPANY POLICY ONCE A CUSTOMER HAS BEEN DISCONNECTED AS A RESULT OF AN OUTSTANDING BALANCE, CUSTOMERS MUST PAY THE FULL DELINQUENT AMOUNT IN ADDITION TO A SECURITY DEPOSIT IN ORDER TO HAVE SERVICES RESTORED. THE DEPOSIT REQUEST IS TO OFFSET A POTENTIAL LOSS SHOULD THE CUSTOMER DEFAULT ON PAYING FUTURE OUTSTANDING BILLS. DEPOSITS ARE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS TRANSFERRED FROM THE DEPOSIT ACCOUNT BACK TO THE STANDARD BILLING ACCOUNT. IF THE BALANCE TRANSFER RESULTS IN A CREDIT, A REFUND CHECK WILL BE ISSUED.
THE CUSTOMER SERVICE INTERRUPTION WAS A RESULT OF AN OUTSTANDING BALANCE AND WAS NEITHER ERRONEOUS NOR NEGLIGENT. THE CUSTOMER WAS ADVISED OF THE REQUIREMENTS NECESSARY AT THE TIME OF THE INITIAL HARDSHIP CLAIM TO ENSURE HER SERVICES WERE PROTECTED UNDER THE WINTER PROTECTION PROGRAM; THESE REQUIREMENTS TO DATE, 3/12/2015, HAVE YET TO BE MET. THE CUSTOMER WAS ALSO SENT TWO (2) DISCONNECTION NOTICES IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO HER SERVICES BEING DISCONNECTED; NO CONTACT WAS INITIATED BY THE CUSTOMER AT SUCH POINT. THERE WILL BE NO ADJUSTMENT MADE TO THE ACCOUNT. THE DEPOSIT, AS STATED ABOVE, WILL BE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR 12 MONTHS. THE CUSTOMER MAY CONTACT OUR CREDIT AND COLLECTIONS DEPARTMENT AT [redacted], SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
Complaint: [redacted]
I am rejecting this response because:Date Sent: 9/16/2015 9:21:53 PM Complaint: [redacted] I am rejecting this response because: I don't know what police report they are reading but the one I have states my estranged mother used my identification without my permission (for which she stole) and there is no mention of me moving or intending on moving at this address. Just because she is my biological mother does not mean that she automatically has a right to use my information. We do not speak due to her substance abuse. I would prosecute if I could find her. She has no address and has basically disappeared. If they wish to hire a PI to locate her by all means. Also I am still waiting for the copy of the recording when services were ordered. I know for a fact that all calls are recorded. If I need to subpoena this information than please advise. Sincerely, Christopher F[redacted]
Sincerely,
Christopher F[redacted]
OUR COMPANY CONTINUES TO WORK WITH THE CUSTOMER TO RESOLVE THE PROBLEM. EVERSOURCE ONLY BILLS FOR USAGE THAT IS ACTUALLY USED ON THE METER. ONCE THE CUSTOMER CLAIM IS RECEIVED BY THE COMPANY IT WILL GO THROUGH THE CLAIMS PROCESS.
Complaint: [redacted]
I am rejecting this response because: we paid always as much as we can do every month. This company has increase everything from the price of the gas to the monthly fee. Our bills has increased al least 50 percent. It was impossible to keep up. We were paying at least 150 dollars per month and we were catching up with the Bill thanks to fact that in spring and summer the usage of gas is very low and the bill as well. The shut off the service requiring an outrageous payment to keep the service.
Sincerely,
[redacted]
The customer’s concerns were forwarded to the Eversource Streetlight Department on 09/25/15 as a priority. As of 09/29/15 all three streetlights have been restored to units *, ** and [redacted]. We apology for any inconvenience this may have caused you and we appreciate you bringing this to our attention.
Complaint: [redacted]
I am rejecting this response because: I tried to call those other places and I was told I needed eversources permission to switch because all the equipment is their equipment. So I would need permission from ecersource to switch companies. That doesnt sound too fair
Sincerely,
[redacted]
THE BILL DUE DATE IS WHEN THE CURRENT BILLING IS DUE. THE SHUT OFF NOTICE INFORMS THE CUSTOMER OF A PAST DUE AMOUNT THAT IS OVER DUE AND GIVES THE CUSTOMER 14 DAYS TO MAKE PAYMENT BEFORE THE SERVICE CAN BE SHUT OFF. EVERSOURCE IS REGULATED BY THE [redacted] AND FOLLOWS ALL REGULATIONS FOR BILLING AND SHUT OFF PROCEDURES.
A review of the account shows termination notices were sent to the customer on 11/02/15 and 11/23/15 for a disconnection date of 11/30/15 for the amount of the customer’s delinquent balance of $$642.64. We have no record of a payment agreement established on the customer’s account prior to the termination date of 12/01/15.
In the state of [redacted], in order for your account to be eligible for medical protection, proof of financial hardship is also required. The hardship documentation submitted by the customer confirmed the customer is not eligible for financial hardship based on the state income guidelines.
In the future, if you are unable to make your monthly payment by the due date, please call us to discuss payment arrangement options to avoid a future termination of service.
After a review, the account shows the commercial customer does not have any referenced business accounts under the exact same name with 12 months of good payment history, in order to waive the electric deposit. The customer is conducting a business similar to the previous customer, therefore a...
deposit is required. The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
We would be happy to set a payment arrangement for the customer to assist with paying the security deposit of $2,010.00. We can offer the customer 3 equal installment payments of $670. The 1st installment of $670 is required up front and the next two installments would be due 30 days apart. If the customer agrees and would like to enroll on the payment arrangement, please call our Credit and Collections Department at ###-###-####. Representatives are available Monday- Friday from 7:00 A.M to 7:00 P.M.
Eversource is a regulated company by the New Hampshire Public Utilities Commission (NHPUC). Customers have the option of choosing a competitive supplier. Customers can review the competitive suppliers on the NHPUC web site:...
http://www.puc.state.nh.us/Consumer/Choosing%20an%20Energy%20Supplier.html.
After a review of the account, the customer enrolled for e-billing therefore is receiving monthly billing statements electronically to an email address. Prior to the enrollment for electronic billing, the customer’s bills were being mailed to the service address however the bills were being returned...
by the post office.
At the customer’s request, e-billing has been removed from the account as of today (11/06/15) and as a result the bills will be mailed. If the customer does not receive the next bill (scheduled to go out on or about 11/13/15) please inquire with your local post office as to why you may not be receiving your billing statements.
A review of the account shows the gas service was reconnected today, 01/29/16 at 11:37 AM.
Complaint: [redacted]
I am rejecting this response because:
I was overcharged throughout last year approximately $300 dollars. This resulted in a positive credit. Part of the adjustment period Eversource is quoting is from 2015. I do not understand how the company can say they undercharged me when in fact I was overcharged.Also-in the usage graph they sent me, the usage was tripled in the month of September 2015. I do not turn the heat on until at least October. So-this is impossible my usage was this high. This was also the first month they started "adjusting".Finally-if I was in fact being undercharged most of last year, why has it taken this long to realize this was happening? It just doesn't make much sense. Furthermore-if the charges were too low throughout the year, why was it not adjusted monthly rather than waiting to charge a customer with an $800+ bill.
Sincerely,
[redacted]