[redacted]
I am rejecting this response because: the only reason why we relocated the service was because an Eversource Engineer told our electrician that we needed to. We were not informed before making that decision that there would be any charges. My husband and I were told by customer service and by this engineer that there would be no costs beyond what we had to pay to the electrician. The Eversource Engineer is now retired, and the company refuses to contact this person. This person, a representative of Eversource, told us there would be not costs. It is unethical to decide to charges us after we spent money to move the service. If the Eversource personnel made a mistake telling us there were not costs or fees, than that is there problem and they need to eat the cost.
Sincerely,
[redacted]
The move out order was entered by the customer on Eversource web site on 5/8/15 to final the service on 5/29/15. The bill was sent to the email provided per our instructions. The customer did not enter a forwarding address when entering the web move out order. The customer contacted Eversource on 12/21/15 and provided a forwarding address and a billing and payment summary was mailed to the customer. Another billing summary was also mailed on 2/22/16.
Eversource sends a final unpaid bill to early placement with Agency 1 on day 30. This does not affect the customer’s credit history but Agency 1 attempts to collect the balance. Agency 1 reported that a letter was sent on 7/9/15. On 7/15/15 and 7/16/15, 26 attempts were made to reach the customer by phone. 8/19/15 the customer called the agency stating they were disputing and wanted proof of debt. 8/20/15 an itemized bill was sent to the customer. Agency 1 closed with the account on 10/2/15.
The account was moved to Agency 2 a letter was mailed to the customer on 10/8/15. Around 30 days after it is reported to collection agency. The collection agency reports to the credit bureau. Another letter was mailed on 1/15/16. A final demand letter was mailed on 3/4/16. There were 28 phone attempts made to the customer by Agency 2. No contact was made with the customer. On 1/22/16 the agency received a dispute from the customer for debt validation. An itemized bill was mailed to the customer on 1/25/16. The account was closed with the agency on 4/5/16.
The account was moved to Agency 3. A letter was mailed to the customer on 4/6/16. The agency attempted phone contact on 4/7/16 but did not make contact. 4/13/16 Agency 3 received an email from the customer disputing the account and claimed she had requested verification of debt. Agency 3 mailed a billing summary on 4/22/16.
Eversource has made sufficient notification to the customer and the debt remains unpaid. The collection agency reporting is accurate and will not be removed.
Complaint: [redacted]
I am rejecting this response because: it is not good enough. I was harassed, charged, lied to and went without heat during cold weather even though I was given an appointment for 10/28 from 6-8 pm. You seem as though you think you are doing me a favor by discharging for the 175 when I wasn't home and then for the 10/31 appointment you made without my permission. I want a meeting in corporate local headquarters or I will see you before a judge. You wasted several of my work days. I deserve to be compensated for my time. You disgust me.
[redacted]
The fee of $3.50 was assessed to process a credit card payment. The fee is assessed and collected by the third party credit card company [redacted] not directly by Eversource. On 11/13/15, the customer was unable to process a payment via web with an electronic check due to the previous returned payment on 10/23/15. In the event a check is returned to a customer's account, the check must be covered with cash, certified check, money order or by [redacted]. After reviewing the customer's account, the customer was not provided with the alternative payment options therefore $3.50 will be credited to the customer's account. The $3.50 credit will be applied to the account within 48 hours.
Dear Revdex.com:
Thank you allowing the opportunity to respond to [redacted] complaint regarding electronic payments. Our electronic files show that the customer made two separate transactions to submit payment. In accordance with the customer’s actions, two separate...
transactions were performed.
When the customer called regarding the double payment, a request for a bank statement showing that the payments were cleared through the bank was made. The only record received was an ATM receipt that did not provide the bank account holder name, the payees name and proof the payment was cleared. After the payments had cleared the bank, a refund was issued and a $25.00 goodwill credit was applied to the account.
If I can be of additional assistance regarding this matter, please call [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This isn't a solution. You have failed to ever notify me of an outstanding balance. I still am unaware how much you claim that I owe you. The solution to this issue is that you remove my account from collections and remove the derogatory remark on my credit score. Once I receive a bill I will pay you the amount owed. I have received many items in the mail that have been sent to the Connecticut address, this is because the [redacted] offers mail forwarding, which I am enrolled in, if you had sent me a bill in the mail I would have received it. Your company also has my phone number.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:When I spoke to Eversource on 6/8/15 they informed me to speak to my attorney. My attorney had not received any information and has responded to Eversource to speak to me directly. So I don't believe that is the response to my claim. I would like Eversource to reimburse me for my out of pocket expenses and bill credit as requested my claim which was what I was informed to do. I would appreciate a phone call from Eversource since its been over a year February 2014 when this problem began. It would be appropriate for Eversource to accept responsibility for failing to fix the problem when it began. There is obviously enough documentation indicating and documenting that there was a problem where Eversource did not provide my residence / home 100% electrical service. I can be reached at [redacted]
Sincerely,
[redacted]
AFTER REVIEW OF THE SITUATION, THE WORK TO FIX THE PROBLEM WAS COMPLETED ON MARCH 6, 2015. THERE WAS A $25 GOOD WILL ADJUSTMENT CREDITTED TO THE ACCOUNT FOR THE INCONVENIENCE THE CUSTOMER HAS EXPERIENCED. ONCE ALL THE INFORMATION FOR THE CLAIM IS RECEIVED FROM THE CUSTOMER, OUR CLAIMS...
AFTER REVIEW OF THE ACCOUNT, THERE WAS DISCONNECT NOTICE SENT OUT ON 05/10/2016 AND AGAIN ON 06/09/2016. ONCE THE ACCOUNT GOES OUT FOR SHUT OFF THE ENTIRE PAST DUE AMOUNT IS NEEDED TO STOP THE DISCONNECT. THE SECURITY DEPOSIT CAN BE RETURNED TO THE CUSTOMER AFTER 12 MONTHS OF GOOD...
PAYMENT HISTORY. THERE WILL BE NO REFUNDS AT THIS TIME.
Eversource received the customer’s sales contract today, November 3, 2015 and will expedite the installation within the next two weeks.
Eversource typically has a backlog of service requests in the weeks preceding the heating season and we are working to resolve that backlog. We contacted...
the Construction Department and requested that the cost to serve be expedited. Sales and Construction worked together to review and revise the cost to serve for the customer and we are able to provide gas service to the customer's home at no cost.
Eversource apologizes for any inconvenience experienced by the customer and appreciates the opportunity to exp[redacted]n our resolution to this situation.
Complaint: [redacted]
I am rejecting this response because:I know what's on my bill, and why. I'm making this complaint based on the amount of what, because there is no why I'm being billed more. I am looking at a neighbor's bill right now, and everything under Delivery Services adds up to less than $25, not the more than the $40 I'm being charged. I have also been reading and photographing the meter myself, so I also know and can prove that my consumption amount is also bloated if we want to read things off to each.
Sincerely,
[redacted]
A review of the account shows the disconnect order was cancelled and the customer's account has been enrolled on our new start program. Please accept our apologies for any inconvenience, however in most cases, we are unable to establish a payment agreement once a disconnect date has expired and a...
There will be no additional adjustments on the account. The customer is responsible for the reconnection charges as there are fees associated with reconnecting service.
Complaint: [redacted]
I am rejecting this response because:The facts remain as follows:The account was closed BEFORE 5/30/2015. Call records will show the phone call was made in mid April 2015. I CLEARLY informed the representative via telephone of my forwarding address AND my telephone number. BOTH of which she noted on my account. At that point, I no longer had access to my account because IT WAS CLOSED. I did not and would not request nor allow a final bill to be sent to email which was no longer in use at that time. I was moving and cable was already canceled at this point, obviously my email is connected to cable and this was also turned off. This is common sense. I have also checked with Comcast and verified that no email was received on my account during the period of time indicated by EVERSOURCE. I can provide documentation of this if needed. No attempts were made whatsoever via phone or mail to contact me regarding the balance. AGAIN, Eversource did not attempt to contact me in any way to send a final bill. They sent derogatory information directly to my credit report nearly a full six months later. No correspondence in between whatsoever. This is an unlawful and unfair business practice. It is usual and customary and required by the Fair Credit Act to contact a customer before sending them to a collection agency and simultaneously reporting false and negative credit information. When I spoke to the collection agency, the individual stated that I was not the only customer they were doing this to and that he was getting hundreds of similar complaints. The explanation regarding budget billing is not relevant to the situation in question. I am not debating that there was a final bill due. I am debating the unlawful billing practices and violation of the Fair Credit Reporting Act. I request that all negative reporting be removed from my credit immediately and a legitimate final bill sent to me that I may review. This is my right as a consumer. The bill mentioned which was sent in December was mixed with two old address which I have not lived at in over 3 years. It did not start with a zero balance. In addition, it included charges for a period of time after the account was closed. I have verification of the dates I moved out and I am not responsible for the new tenants electrical usage. It was very unclear how they arrived at the total amount due. I will pay the inflated bill once I am provided with a clear itemized usage for the period of time I was there, specifically the usage you are able to obtain when you sing on to your account online. You are shown the breakdown of charges for delivery and supplier and average daily usage. I am entitled to this information for the period of time my account was active. Again, I have no issue paying a final bill. I want all of the false information removed from my credit report. In addition, I had previously requested via Jessica to have the property meter reviewed as I believe the charges are inflated or the meter is defective. I explained to her a story I had just seen of this very problem. This was refused. At this point it is clear this will never happen. At the very least I expect to have the FALSE information removed from my credit. Lastly, I would mention that Eversource may want to consider training their managers to respect customers. I am a highly educated business woman and did not appreciate being talked down to and ridiculed by someone in a management position. I would never treat clients in this manner. The young man from the collection agency provided me with better service than any manger I spoke to. And that poor young man was afraid to give his name out. Something is clearly wrong with the way business is conducted if they are not held accountable for following laws around fair billing and collection, and are allowed to ruin consumers credit unlawfully. Perhaps Eversource feels they can do what they want because they monopolize the industry, they are a huge corporation and I am one person. I can assure you I am not the only consumer who has had this experience. Thank you[redacted]
Sincerely,
[redacted]
We have reviewed the customer’s account and our records show the service has been reconnected. Our records also indicate that a disconnect notice was mailed to the customer’s address on March 17, 2015. The letter was not returned to our company as undeliverable.
We sincerely apologize for...
the varied amounts quoted for the security deposit. When service is disconnected for non- payment a security deposit along with the delinquent balance amount is required, however providing the customer has good credit, the residential deposit will be refunded after 12 months.
Dear Revdex.com: Thank you for providing information regarding the Baker’s experience with Mass Save. The Baker residence is heated with natural gas and thus is a National Grid customer when it came to scheduling the Home Energy Assessment / WiFi installation. However,...
Eversource has reached out to the program administrators and they have contacted the [redacted] regarding the scheduling of Home Energy Assessment. If I can be of additional assistance, please contact me at [redacted]. Very truly yours, [redacted]EversourceRegulatory Relations Specialist
Also this was discovered at 10:30 at night and there is no opportunity to leave to go anywhere to get warm it's now In the forties in my apartment. I tried to call eversource and there is no one to answer. I can calling corporate tomorrow and I will be suing. Begin forwarded message: [redacted] Subject: Eversource shut my heat off on a storm day in retaliation Revdex.com complaint acct 11877604 Eversource shut my gas off today 1/23/17. I reported their poor business practice last month when they billed me 600 dollars in extra fees. Through all of this, I waited for this months bill to see the credit. It said the bill was due 1/31/17. The only thing I received in the mail was a generic notice indicating as of feb eversource will report delinquent bills to credit bureaus. Today my landlord has to come to fix the valve in the bathroom. He ended up putting a sizeable hole in the wall due to the water damage and it led to an uninsulated crawl space. My furnace has continued to run through all of this. It got increasingly colder and I though he left the door Downstairs open. I went to outdoors and the door was shut. I went into the basement and the furnace was running and running. It ran for several hours and then I couldn't hear the base boards. I thought my landlord had accidentally shut off the furnace. It continued to run. I felt cold and noticed the heat was in low 50's. he had not touched it I tried to see if there was a number for eversource because I thought maybe it was weather related or a break. I logged into my account and it said shut off for service. I went to front of house and there is a lock. There is a half inch of snow and sleet and I have zero heat and received no notice. They retaliated against me for making a formal complaint to Revdex.com. How can they shut me off before 1) bill with regards to the adjustment 2) shut me off with no notice 3) shut me off during the middle of winter 4) shut me off during a storm day This is against the law to retaliate. Please give me information to an attorney I am suing.
[redacted]
I am rejecting this response because: the only reason why we relocated the service was because an Eversource Engineer told our electrician that we needed to. We were not informed before making that decision that there would be any charges. My husband and I were told by customer service and by this engineer that there would be no costs beyond what we had to pay to the electrician. The Eversource Engineer is now retired, and the company refuses to contact this person. This person, a representative of Eversource, told us there would be not costs. It is unethical to decide to charges us after we spent money to move the service. If the Eversource personnel made a mistake telling us there were not costs or fees, than that is there problem and they need to eat the cost.
Sincerely,
[redacted]
The move out order was entered by the customer on Eversource web site on 5/8/15 to final the service on 5/29/15. The bill was sent to the email provided per our instructions. The customer did not enter a forwarding address when entering the web move out order. The customer contacted Eversource on 12/21/15 and provided a forwarding address and a billing and payment summary was mailed to the customer. Another billing summary was also mailed on 2/22/16.
Eversource sends a final unpaid bill to early placement with Agency 1 on day 30. This does not affect the customer’s credit history but Agency 1 attempts to collect the balance. Agency 1 reported that a letter was sent on 7/9/15. On 7/15/15 and 7/16/15, 26 attempts were made to reach the customer by phone. 8/19/15 the customer called the agency stating they were disputing and wanted proof of debt. 8/20/15 an itemized bill was sent to the customer. Agency 1 closed with the account on 10/2/15.
The account was moved to Agency 2 a letter was mailed to the customer on 10/8/15. Around 30 days after it is reported to collection agency. The collection agency reports to the credit bureau. Another letter was mailed on 1/15/16. A final demand letter was mailed on 3/4/16. There were 28 phone attempts made to the customer by Agency 2. No contact was made with the customer. On 1/22/16 the agency received a dispute from the customer for debt validation. An itemized bill was mailed to the customer on 1/25/16. The account was closed with the agency on 4/5/16.
The account was moved to Agency 3. A letter was mailed to the customer on 4/6/16. The agency attempted phone contact on 4/7/16 but did not make contact. 4/13/16 Agency 3 received an email from the customer disputing the account and claimed she had requested verification of debt. Agency 3 mailed a billing summary on 4/22/16.
Eversource has made sufficient notification to the customer and the debt remains unpaid. The collection agency reporting is accurate and will not be removed.
Complaint: [redacted]
I am rejecting this response because: it is not good enough. I was harassed, charged, lied to and went without heat during cold weather even though I was given an appointment for 10/28 from 6-8 pm. You seem as though you think you are doing me a favor by discharging for the 175 when I wasn't home and then for the 10/31 appointment you made without my permission. I want a meeting in corporate local headquarters or I will see you before a judge. You wasted several of my work days. I deserve to be compensated for my time. You disgust me.
[redacted]
The fee of $3.50 was assessed to process a credit card payment. The fee is assessed and collected by the third party credit card company [redacted] not directly by Eversource. On 11/13/15, the customer was unable to process a payment via web with an electronic check due to the previous returned payment on 10/23/15. In the event a check is returned to a customer's account, the check must be covered with cash, certified check, money order or by [redacted]. After reviewing the customer's account, the customer was not provided with the alternative payment options therefore $3.50 will be credited to the customer's account. The $3.50 credit will be applied to the account within 48 hours.
Dear Revdex.com:
Thank you allowing the opportunity to respond to [redacted] complaint regarding electronic payments. Our electronic files show that the customer made two separate transactions to submit payment. In accordance with the customer’s actions, two separate...
transactions were performed.
When the customer called regarding the double payment, a request for a bank statement showing that the payments were cleared through the bank was made. The only record received was an ATM receipt that did not provide the bank account holder name, the payees name and proof the payment was cleared. After the payments had cleared the bank, a refund was issued and a $25.00 goodwill credit was applied to the account.
If I can be of additional assistance regarding this matter, please call [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS CONTACTED BY A PROGRAM ADMINISTRATOR WITHIN THE ENERGY EFFICIENCY GROUP AND AN AGREEMENT WAS REACHED.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This isn't a solution. You have failed to ever notify me of an outstanding balance. I still am unaware how much you claim that I owe you. The solution to this issue is that you remove my account from collections and remove the derogatory remark on my credit score. Once I receive a bill I will pay you the amount owed. I have received many items in the mail that have been sent to the Connecticut address, this is because the [redacted] offers mail forwarding, which I am enrolled in, if you had sent me a bill in the mail I would have received it. Your company also has my phone number.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:When I spoke to Eversource on 6/8/15 they informed me to speak to my attorney. My attorney had not received any information and has responded to Eversource to speak to me directly. So I don't believe that is the response to my claim. I would like Eversource to reimburse me for my out of pocket expenses and bill credit as requested my claim which was what I was informed to do. I would appreciate a phone call from Eversource since its been over a year February 2014 when this problem began. It would be appropriate for Eversource to accept responsibility for failing to fix the problem when it began. There is obviously enough documentation indicating and documenting that there was a problem where Eversource did not provide my residence / home 100% electrical service. I can be reached at [redacted]
Sincerely,
[redacted]
AFTER REVIEW OF THE SITUATION, THE WORK TO FIX THE PROBLEM WAS COMPLETED ON MARCH 6, 2015. THERE WAS A $25 GOOD WILL ADJUSTMENT CREDITTED TO THE ACCOUNT FOR THE INCONVENIENCE THE CUSTOMER HAS EXPERIENCED. ONCE ALL THE INFORMATION FOR THE CLAIM IS RECEIVED FROM THE CUSTOMER, OUR CLAIMS...
DEPARTMENT CAN PAY THE CLAIM SUBMITTED.
AFTER REVIEW OF THE ACCOUNT, THERE WAS DISCONNECT NOTICE SENT OUT ON 05/10/2016 AND AGAIN ON 06/09/2016. ONCE THE ACCOUNT GOES OUT FOR SHUT OFF THE ENTIRE PAST DUE AMOUNT IS NEEDED TO STOP THE DISCONNECT. THE SECURITY DEPOSIT CAN BE RETURNED TO THE CUSTOMER AFTER 12 MONTHS OF GOOD...
PAYMENT HISTORY. THERE WILL BE NO REFUNDS AT THIS TIME.
Eversource received the customer’s sales contract today, November 3, 2015 and will expedite the installation within the next two weeks.
Eversource typically has a backlog of service requests in the weeks preceding the heating season and we are working to resolve that backlog. We contacted...
the Construction Department and requested that the cost to serve be expedited. Sales and Construction worked together to review and revise the cost to serve for the customer and we are able to provide gas service to the customer's home at no cost.
Eversource apologizes for any inconvenience experienced by the customer and appreciates the opportunity to exp[redacted]n our resolution to this situation.
Complaint: [redacted]
I am rejecting this response because:I know what's on my bill, and why. I'm making this complaint based on the amount of what, because there is no why I'm being billed more. I am looking at a neighbor's bill right now, and everything under Delivery Services adds up to less than $25, not the more than the $40 I'm being charged. I have also been reading and photographing the meter myself, so I also know and can prove that my consumption amount is also bloated if we want to read things off to each.
Sincerely,
[redacted]
A review of the account shows the disconnect order was cancelled and the customer's account has been enrolled on our new start program. Please accept our apologies for any inconvenience, however in most cases, we are unable to establish a payment agreement once a disconnect date has expired and a...
disconnect order is in a pending status.
There will be no additional adjustments on the account. The customer is responsible for the reconnection charges as there are fees associated with reconnecting service.
AFTER REVIEW OF THE ACCOUNT, CORRECTION OF THE BILLING IS STILL BEING WORKED ON
Complaint: [redacted]
I am rejecting this response because:The facts remain as follows:The account was closed BEFORE 5/30/2015. Call records will show the phone call was made in mid April 2015. I CLEARLY informed the representative via telephone of my forwarding address AND my telephone number. BOTH of which she noted on my account. At that point, I no longer had access to my account because IT WAS CLOSED. I did not and would not request nor allow a final bill to be sent to email which was no longer in use at that time. I was moving and cable was already canceled at this point, obviously my email is connected to cable and this was also turned off. This is common sense. I have also checked with Comcast and verified that no email was received on my account during the period of time indicated by EVERSOURCE. I can provide documentation of this if needed. No attempts were made whatsoever via phone or mail to contact me regarding the balance. AGAIN, Eversource did not attempt to contact me in any way to send a final bill. They sent derogatory information directly to my credit report nearly a full six months later. No correspondence in between whatsoever. This is an unlawful and unfair business practice. It is usual and customary and required by the Fair Credit Act to contact a customer before sending them to a collection agency and simultaneously reporting false and negative credit information. When I spoke to the collection agency, the individual stated that I was not the only customer they were doing this to and that he was getting hundreds of similar complaints. The explanation regarding budget billing is not relevant to the situation in question. I am not debating that there was a final bill due. I am debating the unlawful billing practices and violation of the Fair Credit Reporting Act. I request that all negative reporting be removed from my credit immediately and a legitimate final bill sent to me that I may review. This is my right as a consumer. The bill mentioned which was sent in December was mixed with two old address which I have not lived at in over 3 years. It did not start with a zero balance. In addition, it included charges for a period of time after the account was closed. I have verification of the dates I moved out and I am not responsible for the new tenants electrical usage. It was very unclear how they arrived at the total amount due. I will pay the inflated bill once I am provided with a clear itemized usage for the period of time I was there, specifically the usage you are able to obtain when you sing on to your account online. You are shown the breakdown of charges for delivery and supplier and average daily usage. I am entitled to this information for the period of time my account was active. Again, I have no issue paying a final bill. I want all of the false information removed from my credit report. In addition, I had previously requested via Jessica to have the property meter reviewed as I believe the charges are inflated or the meter is defective. I explained to her a story I had just seen of this very problem. This was refused. At this point it is clear this will never happen. At the very least I expect to have the FALSE information removed from my credit. Lastly, I would mention that Eversource may want to consider training their managers to respect customers. I am a highly educated business woman and did not appreciate being talked down to and ridiculed by someone in a management position. I would never treat clients in this manner. The young man from the collection agency provided me with better service than any manger I spoke to. And that poor young man was afraid to give his name out. Something is clearly wrong with the way business is conducted if they are not held accountable for following laws around fair billing and collection, and are allowed to ruin consumers credit unlawfully. Perhaps Eversource feels they can do what they want because they monopolize the industry, they are a huge corporation and I am one person. I can assure you I am not the only consumer who has had this experience. Thank you[redacted]
Sincerely,
[redacted]
We have reviewed the customer’s account and our records show the service has been reconnected. Our records also indicate that a disconnect notice was mailed to the customer’s address on March 17, 2015. The letter was not returned to our company as undeliverable.
We sincerely apologize for...
the varied amounts quoted for the security deposit. When service is disconnected for non- payment a security deposit along with the delinquent balance amount is required, however providing the customer has good credit, the residential deposit will be refunded after 12 months.
Dear Revdex.com: Thank you for providing information regarding the Baker’s experience with Mass Save. The Baker residence is heated with natural gas and thus is a National Grid customer when it came to scheduling the Home Energy Assessment / WiFi installation. However,...
Eversource has reached out to the program administrators and they have contacted the [redacted] regarding the scheduling of Home Energy Assessment. If I can be of additional assistance, please contact me at [redacted]. Very truly yours, [redacted]EversourceRegulatory Relations Specialist
Also this was discovered at 10:30 at night and there is no opportunity to leave to go anywhere to get warm it's now In the forties in my apartment. I tried to call eversource and there is no one to answer. I can calling corporate tomorrow and I will be suing. Begin forwarded message: [redacted] Subject: Eversource shut my heat off on a storm day in retaliation Revdex.com complaint acct 11877604 Eversource shut my gas off today 1/23/17. I reported their poor business practice last month when they billed me 600 dollars in extra fees. Through all of this, I waited for this months bill to see the credit. It said the bill was due 1/31/17. The only thing I received in the mail was a generic notice indicating as of feb eversource will report delinquent bills to credit bureaus. Today my landlord has to come to fix the valve in the bathroom. He ended up putting a sizeable hole in the wall due to the water damage and it led to an uninsulated crawl space. My furnace has continued to run through all of this. It got increasingly colder and I though he left the door Downstairs open. I went to outdoors and the door was shut. I went into the basement and the furnace was running and running. It ran for several hours and then I couldn't hear the base boards. I thought my landlord had accidentally shut off the furnace. It continued to run. I felt cold and noticed the heat was in low 50's. he had not touched it I tried to see if there was a number for eversource because I thought maybe it was weather related or a break. I logged into my account and it said shut off for service. I went to front of house and there is a lock. There is a half inch of snow and sleet and I have zero heat and received no notice. They retaliated against me for making a formal complaint to Revdex.com. How can they shut me off before 1) bill with regards to the adjustment 2) shut me off with no notice 3) shut me off during the middle of winter 4) shut me off during a storm day This is against the law to retaliate. Please give me information to an attorney I am suing.