*** ** was friendly, unobtrusive to home workflow, patient in explaining repair/upgrade recommendations, and very respectful with regard for our protective dog*** attitude and communication style also helped me feel confident about his skill setI've worked with other JD Plumbing technicians who had a lack of customer service understanding (e.g., walked through our whole house unnecessarily, shared unnecessarily about personal life, left caulk and other mess after repairs, etc.) - *** demonstrated that this company does have some service techs with excellent customer service skillsHad we not been on a service plan with this company, we likely would have sought another provider after the first experience
Excellent service! Explained everythingShowed me the huge holes in my gas pipesTold me about the repairs in detailWorked efficiently to get the repairs done and was very helpful
JD Plumbing recently replaced our sewer lineWe had unfortunate circumstances with the weather - straight days of rain - but *** and *** were wonderful to work withThey stayed on top of the process, and were committed to making the best of the situationGreat representatives of the company
*** is a great plumberWe've used her for many different jobs and have always been very pleasedShe has a lot of experience and has seen and done everything
*** * (HVAC tech) is wonderful! He not only finds and fixes the issues quickly but he is very nice and is nice to our dogs who want to "help" We feel confident in what he repairsWe had horrible service through a previous provider and it is nice to know we can count on JD Plumbing, Heating and Air and *** to help with our HVAC issues
A neighbor's referral proved right on the mark with JD Plumbing today*** gave a thorough inspection and offered solutionsHe worked through everything with patience and attention to detailI invested in the annual plan and look forward to the regular care
*** was my technicianI had a gas situation that needed to be fixedEvidently, one of my lines need to be capped and it was very dangerous at that timeHe immediately put in a ticket to have one of his technicians come out and fix the situationAnd it was fixed todayI was not charged at allThey did a fantastic job and I will use them again
*** *** (*** *** came out to check on of our A/C units which was blowing out hot air *** assessed the system which was years old and identified several major problemsHe provided us some options from temporary fixes to full replacement We went with replacement after looking at different models and pricesHe was able to schedule the work for Monday
*** was professional, friendly, and definitely not pushy in terms of making the eventual decisions We are so far very impressed with the JD experience
*** did an excellent job from beginning to endHe called to let me know he was on his way, put on shoe covers before entering our home, and was clear, professional, courteous and friendlyHe helpfully answered all of my questions and informed me about options along the wayAnd we now have hot water, which is very exciting!
*** * from JD Service Now was terrific We had a water line burst in the attic this past Tuesday at the end of the cold snap *** got here fast, he was extremely courteous, professional, patient, and helpful He quickly identified the problem, what led to it, and repaired itAt our request, he also checked out another section of water line in the attic to make sure we shouldn't have a problem with itAn, as long as he was here, we had him diagnose a low pressure situation in the house and install a new PRV as long as we had him here Terrific guy!
JD Plumbing is great- they are smart, honest and easy to have in our homeThe last time *** was here, he had to install a new water heater it was connected to another water heater in our old house and a complicated procedureHe did great work and work with great respect and wisdom with a young man he was training who assisted him
*** *** is the technician who was dispatched I found him to to be courteous, personable and very professionalWhat I appreciated more than the exceptional work he performed was the care and concern he exhibited when responding to my questions and desires regarding the installationHis attention to detail impeccable! He took care not to muddy my floors, removed all of the debris (despite the pouring rain), and left me a very, very happy customer You could tell he loves the work and endeavors to put his personal stamp on it I will gladly consult JD Plumbing and ask for *** if I need plumbing services in the future
*** * came today to service my air conditioner He arrived on time, did a comprehensive assessment of the needs of my unit He discussed it with me and I approved the necessary maintenance *** took the time to answer all my questions Everything is running fine now This will be the start of my second year of JD's annual Service Plan I feel they are a company with good employees that give quality service
I would highly recommend *** * from JD PlumbingHe was polite and efficient and explained everything he was doing and what my options are to resolve the problem
*** ** was friendly, unobtrusive to home workflow, patient in explaining repair/upgrade recommendations, and very respectful with regard for our protective dog*** attitude and communication style also helped me feel confident about his skill setI've worked with other JD Plumbing technicians who had a lack of customer service understanding (e.g., walked through our whole house unnecessarily, shared unnecessarily about personal life, left caulk and other mess after repairs, etc.) - *** demonstrated that this company does have some service techs with excellent customer service skillsHad we not been on a service plan with this company, we likely would have sought another provider after the first experience
Excellent service! Explained everythingShowed me the huge holes in my gas pipesTold me about the repairs in detailWorked efficiently to get the repairs done and was very helpful
JD Plumbing recently replaced our sewer lineWe had unfortunate circumstances with the weather - straight days of rain - but *** and *** were wonderful to work withThey stayed on top of the process, and were committed to making the best of the situationGreat representatives of the company
*** was awesomeHe was very friendly and did the job quickly and efficientlyVery positive business interaction
Awesome company with great employeesDelivered what was promised, went the extra mileThank you
*** is a great plumberWe've used her for many different jobs and have always been very pleasedShe has a lot of experience and has seen and done everything
*** * (HVAC tech) is wonderful! He not only finds and fixes the issues quickly but he is very nice and is nice to our dogs who want to "help" We feel confident in what he repairsWe had horrible service through a previous provider and it is nice to know we can count on JD Plumbing, Heating and Air and *** to help with our HVAC issues
A neighbor's referral proved right on the mark with JD Plumbing today*** gave a thorough inspection and offered solutionsHe worked through everything with patience and attention to detailI invested in the annual plan and look forward to the regular care
*** was my technicianI had a gas situation that needed to be fixedEvidently, one of my lines need to be capped and it was very dangerous at that timeHe immediately put in a ticket to have one of his technicians come out and fix the situationAnd it was fixed todayI was not charged at allThey did a fantastic job and I will use them again
*** is awesome!
Thank you
-jd
*** *** (*** *** came out to check on of our A/C units which was blowing out hot air *** assessed the system which was years old and identified several major problemsHe provided us some options from temporary fixes to full replacement We went with replacement after looking at different models and pricesHe was able to schedule the work for Monday
*** was professional, friendly, and definitely not pushy in terms of making the eventual decisions We are so far very impressed with the JD experience
About ***: Excellent manners and job doneOn timeVery cleanExplained everything with much detail
*** did an excellent job from beginning to endHe called to let me know he was on his way, put on shoe covers before entering our home, and was clear, professional, courteous and friendlyHe helpfully answered all of my questions and informed me about options along the wayAnd we now have hot water, which is very exciting!
*** * from JD Service Now was terrific We had a water line burst in the attic this past Tuesday at the end of the cold snap *** got here fast, he was extremely courteous, professional, patient, and helpful He quickly identified the problem, what led to it, and repaired itAt our request, he also checked out another section of water line in the attic to make sure we shouldn't have a problem with itAn, as long as he was here, we had him diagnose a low pressure situation in the house and install a new PRV as long as we had him here Terrific guy!
JD Plumbing is great- they are smart, honest and easy to have in our homeThe last time *** was here, he had to install a new water heater it was connected to another water heater in our old house and a complicated procedureHe did great work and work with great respect and wisdom with a young man he was training who assisted him
*** *** is the technician who was dispatched I found him to to be courteous, personable and very professionalWhat I appreciated more than the exceptional work he performed was the care and concern he exhibited when responding to my questions and desires regarding the installationHis attention to detail impeccable! He took care not to muddy my floors, removed all of the debris (despite the pouring rain), and left me a very, very happy customer You could tell he loves the work and endeavors to put his personal stamp on it I will gladly consult JD Plumbing and ask for *** if I need plumbing services in the future
*** * came today to service my air conditioner He arrived on time, did a comprehensive assessment of the needs of my unit He discussed it with me and I approved the necessary maintenance *** took the time to answer all my questions Everything is running fine now This will be the start of my second year of JD's annual Service Plan I feel they are a company with good employees that give quality service
I would highly recommend *** * from JD PlumbingHe was polite and efficient and explained everything he was doing and what my options are to resolve the problem
Prompt and helpful service
Great experience from start to finish and fair prices too!